# Memphis 311

> Mobile app for reporting and tracking local infrastructure issues in Memphis. (iPhone/iPad app by City of Memphis.)

- Source: https://appshunter.io/ios/app/memphis-311/id993723645 (this page in markdown: same URL + `.md`)
- Developer: [City of Memphis](https://appshunter.io/developer/1460726477)
- Category: Utilities
- Price: Free
- Rating: 4.30/5 from 902 App Store ratings · 34 written reviews indexed
- Age rating: 12+
- Requires: iOS 18.0 · 146 MB
- Languages: American English, Arabic, Filipino, French (France), German (Germany), Italian, Korean, European Portuguese, Russian, Chinese (Simplified, China) and 4 more
- Released: 2015-05-27
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/memphis-311/id993723645/reviews.md

## What is Memphis 311?

For those potholes, damaged street signs, and other local problems that need attention, the Memphis Click 'n Fix mobile app makes reporting a problem easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app allows you to upload pictures or videos to accompany your request. Report all variety of issues such as street maintenance, street light issues, damaged trees, parking meters, and others. Residents can track the status of reports they or other members of the community have submitted.

## Key features

- Report local issues
- GPS location detection
- Photo/video uploads
- Track report status
- Variety of issue categories

## What do users think of Memphis 311?

Overall sentiment: negative

**Pros**

- 👍 Good service
- 🚀 Quick response time
- 🙌 Helpful for reporting issues

**Cons**

- 🤔 Lack of follow-up or explanation on closed cases
- 😕 Unresolved issues despite reporting
- 🤷‍♀️ Inconsistent or unreliable service
- 😠 Frustrating experience for users

**Commonly reported bugs**

- App crashes or network errors when submitting requests
- Issues with the user interface, such as buttons not working properly

**Most requested features**

- Clearer communication on request status and resolution
- Improved tracking and transparency of reported issues
- Better responsiveness from the city to address user concerns

## Recent user reviews (10 of 34)

All indexed reviews: https://appshunter.io/ios/app/memphis-311/id993723645/reviews.md

### 5/5 — Satisfied citizen of Memphis

*2026-08-07*

The response from 311 has been graciously appreciated by me ,for I have made number of requests and they have been answered. Thank you.

### 5/5 — Sewer blockage

*2026-03-27*

Quickly taken care of. Thanks

### 1/5 — Poor Service

*2025-07-23*

Does not explain why requests or complaints are closed without explanation.

### 1/5 — Almost useless

*2025-07-11, version 5.15.0*

This app is close to useless.  If one reports a problem, checks on the status to find that it is resolved, the response, is to something that happened three years ago, in a different zip code, about a totally unrelated complaint.  I’m not sure this thing works at all.

### 5/5 — Garbage cart with hole in bottom

*2025-05-07*

I reported my holey garbage cart and received a new one in one week. Thank you!

### 1/5 — Trash can

*2024-10-15*

I have pout in 3 ticket to get a new lid or replace can and they keep closing it saying complete but my can does not have a lid still nor do I have a new can when it rain it fills up with water . I have alot of trash I can’t keep it on the street and they never come fix it

### 2/5 — Why

*2024-04-10*

Closes case without any action to satisfy customer issue or problems.

### 1/5 — Address reverts backwards

*2023-12-19*

Not a great app. User should have to approve complete.
Should not have go to multiple screens to check boxes. Some questions are repetitive.

### 3/5 — App works but city of Memphis doesn’t

*2023-12-08*

This app works as far as getting info posted but I can’t tell the city of Memphis does anything about the issues.

### 2/5 — Responses to entries

*2023-09-13*

The App is convenient & works well. However, the City of Memphis’ responses (both eyes on the problems and communications regarding your findings) often fall short.

## Frequently asked questions about Memphis 311

### What does the Memphis 311 app do?

This app allows Memphis residents to easily report local problems that require attention, such as potholes, damaged street signs, and other quality-of-life issues. It streamlines the reporting process by using GPS to identify your location and offering a menu of common conditions to select from.

### What types of issues can I report?

You can report a wide variety of issues including street maintenance, street light problems, damaged trees, parking meters, and other local infrastructure concerns. The app is designed to cover common quality-of-life conditions that need attention from city services.

### Can I track the status of my reports?

Yes, the app allows residents to track the status of reports they have submitted. You can also view the status of reports submitted by other members of the community, providing transparency on local issue resolution.

### Is there a cost to use this app?

No, this application is completely free to download and use. There are no in-app purchases or subscription fees associated with reporting issues or tracking their status.

### What information do I need to provide when reporting an issue?

The app uses GPS to automatically detect your location. You will then select from a menu of common issues and have the option to upload pictures or videos to further describe the problem. This helps city services understand and address the issue more effectively.

## Version history (last 5 releases)

### 7.0.0 — 2026-08-14

- Language support improvements and translations are available in the mobile app where enabled.

### 6.5.0 — 2026-05-21

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

### 5.15.0 — 2023-08-22

- Fix inconsistent photo thumbnails during request submission
- Fix caching issue preventing user account switching
- Misc. fixes

### 5.13.0 — 2023-04-27

- Improved request form UI to support block submission option
- Added link to Manage Account from user profile
- Bug fixes

### 5.9.7 — 2022-08-28

- Improved request form UI to support block submission option
- Added link to Manage Account from user profile
- Bug fixes

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## More apps by City of Memphis

- [Memphis Heritage Trail](https://appshunter.io/ios/app/memphis-heritage-trail/id1351481711)
- [Memphis Curbside Collection](https://appshunter.io/ios/app/memphis-curbside-collection/id1460726478)
- [Memphis FD Wellness App](https://appshunter.io/ios/app/memphis-fd-wellness-app/id1499903509)
- [Memphis PD Wellness App](https://appshunter.io/ios/app/memphis-pd-wellness-app/id1500674263)

All apps by City of Memphis: https://appshunter.io/developer/1460726477

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*