# Memphis 311 — user reviews > 34 indexed App Store user reviews of Memphis 311 by City of Memphis, rated 4.30/5 from 902 ratings. - Source: https://appshunter.io/ios/app/memphis-311/id993723645/reviews - App overview in markdown: https://appshunter.io/ios/app/memphis-311/id993723645.md - Rating breakdown: 5★ 644 · 4★ 98 · 3★ 55 · 2★ 22 · 1★ 83 ## What do users think of Memphis 311? Overall sentiment: negative **Pros** - 👍 Good service - 🚀 Quick response time - 🙌 Helpful for reporting issues **Cons** - 🤔 Lack of follow-up or explanation on closed cases - 😕 Unresolved issues despite reporting - 🤷‍♀️ Inconsistent or unreliable service - 😠 Frustrating experience for users **Commonly reported bugs** - App crashes or network errors when submitting requests - Issues with the user interface, such as buttons not working properly **Most requested features** - Clearer communication on request status and resolution - Improved tracking and transparency of reported issues - Better responsiveness from the city to address user concerns ## Newest reviews (11 of 34) ### 2/5 — Why *2024-04-10* Closes case without any action to satisfy customer issue or problems. ### 2/5 — Responses to entries *2023-09-13* The App is convenient & works well. However, the City of Memphis’ responses (both eyes on the problems and communications regarding your findings) often fall short. ### 3/5 — Nothing get done *2022-07-20, version 5.9.5* Waste of time reporting ### 2/5 — Pointless *2021-08-03* This app is pointless. Nearly every week I have to submit a request for recycling, trash, or yard waste to come because they skipped my street ir entire neighborhood. Half the time they close the request within a few hours for no good reason. Even when the people come to remedy the problem, you never know when it might happen. Often, the request is closed after the following week. Get it together, Memphis! ### 2/5 — Useless unless you need dead animal pick up *2021-07-22* This seems to be automated and gaslights the user. It's mostly a waste of effort. Twice, however, I successfully requested dead animal pick up and those were responded to quickly. ### 1/5 — Not picking up trash *2021-05-19, version 5.6.0* You report no trash pick up and they close the case and never show up ### 1/5 — No action *2021-04-21, version 5.6.0* Report failures to collect trash but never resolved. Terrible service from city ### 1/5 — Awful service *2019-12-30, version 5.6.0* 3-1-1 doesn’t respond to multiple complaints to let citizens know when their issue will be resolved. ### 1/5 — Useless *2019-11-06, version 5.6.0* The city closes open cases without them being resolved. ### 1/5 — Sadly,anonymous reported unreliable/untrue *2019-10-30, version 5.6.0* This is the problem with anonymous accusations/reportings. It should be apparent when the accuser filed violation in all CAPS and goes on and on repeatedly with the false claim of code violation. Either the accuser hopes to benefit or has some sort of axe to grind. If you want to file a legitimate complaint, then have the backbone to identify yourself. ### 1/5 — OK app, bad service *2019-09-27* The app is okay, but it’s frustrating to be ignored by whoever should respond. They close issues without taking action or providing any explanation. Update: I am deleting this app. If there is no justification for reporting a pile of trash in a neighbor’s front yard, then there’s no justification for wasting time and space on this useless software or the people behind it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Service *2025-07-23* Does not explain why requests or complaints are closed without explanation. ### 1/5 — Almost useless *2025-07-11, version 5.15.0* This app is close to useless. If one reports a problem, checks on the status to find that it is resolved, the response, is to something that happened three years ago, in a different zip code, about a totally unrelated complaint. I’m not sure this thing works at all. ### 1/5 — Trash can *2024-10-15* I have pout in 3 ticket to get a new lid or replace can and they keep closing it saying complete but my can does not have a lid still nor do I have a new can when it rain it fills up with water . I have alot of trash I can’t keep it on the street and they never come fix it ### 1/5 — Address reverts backwards *2023-12-19* Not a great app. User should have to approve complete. Should not have go to multiple screens to check boxes. Some questions are repetitive. ### 1/5 — City council don’t care *2023-03-29, version 5.9.7* What’s the point of the all of the city not gonna fix what’s on the map or what you see thru the app ### 1/5 — Recycling not picked up *2022-12-15* What is the use in reporting if they are not going to pick up the recycling, this is the 3rd week and now 80 and 84 East Falls Rd have full bins in addition to the bucket recycle bin that is full. I now have enough to fill another bin but I guess I should just trash it since I live in a neighborhood that solid waste choose not to pick up in. This is a constant complaint T on a weekly basis, I guess I should just trash everything, since the city doesn’t care why should a citizen that pays for the same services be overlooked. ### 1/5 — Follow Ups *2022-12-05, version 5.9.7* Are not given when requested or they are too past and old ### 1/5 — Address reverts backwards *2022-07-12, version 5.9.5* Not a great app. User should have to approve complete ### 1/5 — Apply button *2022-01-14* The apply button is not visible to select on some of the line items. It’s cut off and not visible, therefore you can not answer the question and select apply. This is on my iPhone and iPad. Better on iPad. I can at least see part of the A for apply and select. When will this be fixed in app? ### 1/5 — Trash/recycle can lid ignorance *2021-10-20* Requested service on trash can for lid failure. Trash can has been replaced. Thank you again. After replacement arrived I opened another request for the lid of the recycle can. Because of issues that occur every week the truck driver must exit the truck and deal with my recycle can lid. Your people in the offices assumed this request is for the previous trash can. It is not. You can keep waisting your paid workforce’s time and not repair the lid. Or continue waisting the paid time of your workforce. ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied citizen of Memphis *2026-08-07* The response from 311 has been graciously appreciated by me ,for I have made number of requests and they have been answered. Thank you. ### 5/5 — Sewer blockage *2026-03-27* Quickly taken care of. Thanks ### 5/5 — Garbage cart with hole in bottom *2025-05-07* I reported my holey garbage cart and received a new one in one week. Thank you! ### 5/5 — Where are the rules for making a request found *2022-07-07* Every time I make a request it is canceled because I made it too late or too early is it written anywhere on this app the time of a request if no one picked up outside cart bags in a month how is it too late to make a request ### 5/5 — Good results *2021-08-09* Mostly easy to use and good way to contact the city. ### 5/5 — Thanks *2021-04-30, version 5.6.0* 311 works! Use it ### 5/5 — Disrespectful and Overlooks real Memphians’ complaints *2018-10-28, version 4.6.2* Post and post for help to no avail. Several caring Complaints closed with no resolution. This app is a joke that is simply Not Funny at all. Next, they rudely stop you from posting a complaint until they review and revise what you are complaining about. Would do better sending. News cam for exposure. Trying to make Memphis a better place, but the real issues are covered up. Unprofessionally awful in many ways! ### 4/5 — Good service. *2023-07-31, version 5.13.0* , ### 4/5 — No Follow Through *2020-04-14* When you open a service ticket, it’s closed without receiving service. Such a waste of tax payers money. ### 3/5 — App works but city of Memphis doesn’t *2023-12-08* This app works as far as getting info posted but I can’t tell the city of Memphis does anything about the issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*