# Menufy: Food Delivery & Pickup — user reviews

> 85 indexed App Store user reviews of Menufy by Menufy, rated 2.17/5 from 114 ratings.

- Source: https://appshunter.io/ios/app/menufy-food-delivery-and-pickup/id962908053/reviews
- App overview in markdown: https://appshunter.io/ios/app/menufy-food-delivery-and-pickup/id962908053.md
- Rating breakdown: 5★ 27 · 4★ 2 · 3★ 2 · 2★ 13 · 1★ 63

## What do users think of Menufy?

Overall sentiment: negative

**Pros**

- 👍 Easy to use (some users)
- 👍 Convenient for local ordering
- 👍 Supports crypto payments
- 👍 Supports local restaurants

**Cons**

- 🐛 Frequent crashes and freezes
- 🐛 Login issues and account problems
- 🐛 Payment processing errors (Apple Pay, etc.)
- 🐛 Poor customer service and unresponsiveness
- 🐛 No order tracking or status updates
- 🐛 Restaurants not receiving orders
- 🐛 Hidden fees and upcharges
- 🐛 Information not retained (login, card details)
- 🐛 App is difficult to use and frustrating
- 🐛 Orders not delivered or lost
- 🐛 Inconsistent menu display
- 🐛 Older versions were better
- 🐛 App feels amateurish and clunky
- 🐛 Limited restaurant selection
- 🐛 No way to cancel orders
- 🐛 Unprofessional and untrustworthy

**Commonly reported bugs**

- App crashes after selecting a restaurant
- App freezes or locks up
- Login credentials not saved
- Payment methods not working (Apple Pay)
- Orders not received by restaurant
- Selected options not retained
- Cannot find restaurants nearby
- Order confirmation issues
- Web view integration is clunky
- Favorites list not persistent
- Landscape mode not supported on iPad
- Servers crashed during order processing
- No address provided error during checkout
- Previous orders deleted

**Most requested features**

- Add Apple Pay support
- Improve order tracking
- Provide better customer support
- Allow reordering past orders
- Add dark mode
- Improve UI/UX
- Allow account creation via email
- Better integration with Apple Wallet
- More tip options for drivers

## Newest reviews (18 of 85)

### 3/5 — EVERY THING GONE

*2026-05-31*

Another order gone to the ether. I had to call the restaurant to confirm that they had received the order The Apple Pay only provides the time of the order, amount, and name of the restaurant. To be fair I checked my email while typing this review and I did received an electronic receipt. So I am subtracting an extra star. So I am reducing one star for not having all the information in one place. Another less star for scaring me.

### 1/5 — Keep’s dropping my information

*2024-06-09, version 3.0.1*

Lately, the apps keeps dropping my information so the restaurant doesn’t receive my contact information.  Very disappointing!

### 1/5 — Completely Defunct

*2024-06-07*

Not sure what to say other than prior to this latest update I could place an order to dozens of restaurants. Now after this latest update the app can’t find any restaurants within a 5 mile radius from me in downtown Chicago. I’m going to uninstall the app since there is no point anymore if there isn’t any places for pickup or delivery anywhere in Chicago.

**Developer response:** We sincerely apologize for the frustration you've experienced with the latest app update.


We know how important it is to have a wide variety of restaurants available, and we're working diligently to resolve this issue as soon as possible.

### 1/5 — Horrible

*2024-06-05*

HungerRush didn’t do Menufy any favors, that’s for sure! Menufy was fine before but now it’s a hot mess. Glitchy, some items checked off on menu don’t appear in cart. Can’t switch from pickup to delivery at checkout even though delivery was selected prior to creating an order. A five year old could have developed a better, more user-friendly app than this. Do better.

**Developer response:** We appreciate you bringing these issues to our attention. We understand how important a smooth ordering experience is, and we take your feedback very seriously.


If you have any further questions or issues, please don't hesitate to reach out to our support team at (913) 738-9399 or support@menufy.com. They're available 24/7 to assist you.

### 1/5 — New UI doesn’t work for me

*2024-06-01*

I’ve been using Menufy for several years with no problems. After the new UI was introduced, I can no longer checkout and pay via Apple Pay. I have tried the suggestions to disconnect and reconnect several times on different days and it still doesn’t work. I have the newest update of bug fixes and it still doesn’t work.

**Developer response:** Thank you for your feedback. We understand the recent Apple Pay login issue has caused frustration, and we sincerely apologize. Our development team is working hard to resolve this bug and get Apple Pay functionality back up and running smoothly. If you have questions or concerns about a recent online order, please contact our support team (support@menufy.com or 913-738-9399). They are available around the clock to help.

### 2/5 — Worked well until new company took over

*2024-05-11*

This app worked perfectly fine until it looks like someone else is now running the app and changed everything. Now I can’t even create a login. It won’t respond to using appleID and it won’t respond to using Apple Pay as well. Very frustrating

**Developer response:** Thank you for reaching out and sharing your frustration with the recent app issues. We sincerely apologize for the inconvenience caused by the login problem and changes to the app. We're working diligently to resolve these issues and get everything back to normal as soon as possible. We appreciate your patience and feedback.

### 1/5 — Latest app update

*2024-05-10, version 3.00*

Thus app was great up until the latest update. Now I can no longer view this landscape-wise on my iPad. Will this be fixed or will I have to delete and use a different app?

### 2/5 — New Version

*2024-05-08, version 3.00*

The new version is not working right. I can’t sign in. I can’t pay using Apple Pay. Its frustrating. Won’t be placing a order.

### 1/5 — nothing on the app

*2024-05-07*

For some reason, even though there are several places by my address that say that they’re on this app, the app says that there are no restaurants nearby. I change my address to see if anything changes and nothing does. According to this app, no restaurants exist.

**Developer response:** Thank you for taking the time to provide your feedback. We apologize for any frustration this caused you. 
We are currently working on an updated app that will contain significant upgrades. If you have questions or concerns about a recent online order, please contact our support team (support@menufy.com or 913-738-9399). They are available around the clock to help.

### 2/5 — Needs Apple Pay

*2024-03-18, version 2.20*

Not usable without Apple Pay, adding CC# is very poor option.

### 3/5 — Customer service agent took care of issues

*2024-01-24*

But I will not use the service any longer.

**Developer response:** Thank you for reaching out regarding your recent delivery mishap. For background, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant or 3rd party partner is responsible for delivering a customer's meal. We still want to investigate your claim and help if possible. However, we cannot find your order information based on your profile name. For further assistance, contact our 24/7 support team at (913) 738-9399 or at support@menufy.com.

### 1/5 — Won’t compensate after bad delivery

*2024-01-20*

Driver accepted the order, drove all the way across town, came all the way back, THEN picked up the order, THEN drove it to us. Took over an hour and a half to get to us. This isn’t the first time this has happened or that Mendy did nothing to make it right. Will not be using this service again.

**Developer response:** Thank you for reaching out regarding your recent delivery mishap. For background, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant or 3rd party partner is responsible for delivering a customer's meal. We still want to investigate your claim and help if possible. However, we cannot find your order information based on your profile name. For further assistance, contact our 24/7 support team at (913) 738-9399 or at support@menufy.com.

### 1/5 — Do not use!!!!

*2023-12-07, version 2.20*

I ordered at 5:09. Restaurant is 16 minutes from my home. Order was supposed to be delivered by 6:00-6:15. 
Never showed up. Was told by restaurant that food has been waiting since before 6 pm but no one came to pick up. I called Menufy at 6:05. I was told they were going to send another person to deliver. I waited until 6:30 and was told by the restaurant that still no one came to pick up the order. I was then told by Menufy I would have my order by 7. Then I was told 7:05, 7:09, 7:15, 7:18, 7:19, 7:25. 
I was then told they delivered it by 7:28 but I don’t know where they delivered it to.   It’s 8:31 still no food. 
Besides that who wants food that is waiting 1 1/2 hours to be picked up for delivery. If I wanted cold food I could have made something in my apt. 
I called Menufy for a refund and was told to call the restaurant. I called the restaurant they said call Menufy. Then I was told by Menufy that they are going to contact Uber since that is who they use to deliver the food and try to get some of my $123.71 back. I will be calling my credit card company and get a full refund for food I never received. 
DO NOT USE!!!!!!  Horrible customer service!!!  I would give them 0 stars. One is too much.

### 1/5 — would rate lower if possible - just use browser since its the only feature they care about

*2023-08-24, version 2.20*

title says it all
dont waste your time with the app

### 1/5 — Horrible, stay far away

*2023-07-24*

Ordered on Golden Palace website, Marion, IA. Two hours passes before I call the restaurant. They were no help. Said I need to deal with menufy myself. I think they should have did it since they told me the food had been picked up already. Call menufy and they say I cancelled the order. They had called the number provided in the order that was connected to my Apple Pay. The number was not mine and I didn’t provide one in the first place. I have bank statement showing the charge, my Apple Pay shows the charge. Menufy didn’t care. They said they will not refund me and I need to dispute the charge with my bank. This is so unacceptable. Stay away from these thieves.

**Developer response:** We are sorry to hear about the order mishap. For context, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant is responsible for preparing a customer's meal. However, we tried investigating your claim but cannot find your order information based on your profile name. For further assistance regarding your order, contact our 24/7 support team by phone at (913) 738-9399 or by email at support@menufy.com. We apologize for any frustration and want to help if possible.

### 1/5 — The worst

*2023-07-24*

Restaurant took no responsibility and sent us to Menufy.  Menufy accused us of scamming them when our information didn’t match.  We are out a good amount of money on a large order and we have NO FOOD either.  They told us to dispute the charge with our bank.  Sad and terrible service especially considering there is likely a hacker situation causing these issues with is a major security concern.  Do not use this app or any restaurant that uses it.

**Developer response:** We are sorry to hear about the delivery mishap. For background, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant is responsible for preparing and/or delivering a customer's meal. However, we tried investigating your claim but cannot find your order information based on your profile name. For further assistance regarding your order, contact our 24/7 support team by phone at (913) 738-9399 or by email at support@menufy.com. We apologize for any frustration and want to help if possible.

### 4/5 — Apple Pay ?

*2023-07-07*

A BIG thanks to the developer for responding to my concerns about the app.
Hey size unable to use apple pay… app works pretty good !
Hopefully Apple Pay will be available in the future of the app.

**Developer response:** We apologize for the payment difficulties you experienced. We are currently investigating the cause of what you reported. In the meantime, we recommend that you try clearing the app's cache and data, or reinstalling the app. Looking forward, Menufy is currently working on app renovations that are built around the customer experience.

### 1/5 — What an awful app

*2023-06-11, version 2.20*

You should be ashamed of this joke of an app

## Most critical reviews (10 lowest-rated)

### 1/5 — This app is a joke

*2026-04-19, version 3.0.4*

It does not tell you when order is ready the app needs some major updates

### 1/5 — Frustrating

*2026-03-31, version 3.0.4*

I have to put in my name in card number every single time what’s the point of this app?

### 1/5 — Automatically sides with restaurant

*2025-12-17*

If you want you money back when the restaurant messes up, DO NOT USE THIS APP. The restaurant called me 30 minutes after I placed the order to tell me that the appetizer was sold out and if I wanted to replace it. I said cabbage but then called back and told them to cancel the appetizer all together since it’s was going to be a lot of cabbage and the lady said to contact menufy. I contacted menufy and Jamee the customer service agent REFUSED A REFUND and automatically sided with the restaurant even though I had PROOF that I called back a minute later telling them I didn’t want the extra cabbage just refund me the appetizer. The restaurant Jamaican Cook Shop in Mesquite, Texas lied and said I agreed with the replacement which I did NOT. If you don’t want your money back and terrible customer service by menufy and Jamee then use the app!

### 1/5 — Horrible

*2025-09-27, version 3.0.4*

One of the least user friendly apps I’ve ever seen. So frustrating and hard to use. Restaurants: Please don’t make customers use this!

### 1/5 — Points? Yea right

*2025-06-19*

I’ve been using Menufy for a minute and I’ve still yet to redeem any money that I’ve so called saved. It tells me to login in each time and some how manages to tell me what I’ve saved but I can’t access it nor am I giving ‘em the option to “apply my rewards” I probably won’t be using this app anymore because it’s pointless. I’ve found some of the websites prices are cheaper than what Menufy shows anyways smh. Do better Menufy

### 1/5 — Very limited…

*2025-01-28, version 3.0.2*

I cannot find past orders (to reorder) or find payment info. This app only offers a fraction of the functionality that other food apps have.

### 1/5 — Bad logistics

*2024-08-28, version 3.0.2*

They don’t send you your Uber eats number or code so there’s no actual way to know whether or not your orders actually being delivered

### 1/5 — No Tracking information

*2024-06-25, version 3.0.1*

After ordering food on the app, there is no tracking information on it. This hurts the customer by not letting us know when the food will arrive or if it’s on the way.

### 1/5 — Disaster

*2024-06-23*

The old Menufy app wasn’t great, but they’ve actually made it much worse, which is quite an accomplishment. The original login options have been completely lost, so a new account had to be created. Selected options (like pizza toppings) were not retained even to checkout. Tasty Rewards appears to be gone. The app feels like a pre-1.0 release. I'm back to calling the restaurant directly.

**Developer response:** Thank you for reaching out and sharing your frustration with the recent app issues. We sincerely apologize for the inconvenience caused by the login problem and changes to the app. We're working diligently to resolve these issues and get everything back to normal as soon as possible. If you wish to place an order online at your favorite restaurants, visit their website directly or visit menufy.com.

### 1/5 — Middleman service

*2024-06-09, version 3.0.1*

Don’t use a middleman service like Mendy or EatStreet. Use the platforms they contract their deliveries through (Uber Eats, DoorDash, etc) if you’re looking for a platform that will “make it right” when your order has issues.

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to use

*2024-06-06*

Easy to use and helps me order food at local restaurants.

### 5/5 — Recommend The App

*2023-11-12, version 2.20*

This app is very helpful and convenient

### 5/5 — Keeping it local

*2023-03-15*

Best app to look up local restaurants around my area. Simple and easy to use without the paid marketing of other apps like toast,doordash, and chownever

**Developer response:** Thank you for the feedback! We are glad you use our app to order online from your favorite restaurants. We look forward to serving you again soon!

### 5/5 — Accepts crypto

*2021-09-27, version 2.20*

Accepts crypto via Bitpay 👍

### 5/5 — Very Easy to use

*2020-12-09*

I used the app by accident really; but was impressed with easy navigation of menu feature. I also like that there were no hidden fees...and, there are a lot of fees which I have found to be included with most delivers since COVID. I didn’t have to calculate the tip which is nice. (Oh...the app should provide additional tip optios beyond 15% for the driver)

### 5/5 — Best app

*2020-10-07, version 2.20*

This app works flawlessly, amazing idea.

### 5/5 — Restaurant Owner

*2020-09-15, version 2.19*

Hats off to this system, I appreciate their service . Ms Elysia I appreciate you helping me with this system, I would recommend it .

### 5/5 — Convenient

*2020-02-27, version 2.19*

As a mom, this app has saved me many times. Super easy, convenient to use especially when we are sick or don’t have time to make dinner.  I live up north and there are ton of options.

### 5/5 — Easy use and helpful customer service

*2019-08-06, version 2.15*

Using this for order dinner, easy use, bunch of payment method, great customer service.

### 5/5 — Great app.

*2018-01-21, version 2.07*

Used the app for he 1st time last night. Great user interface and I really like that I could leave some gratuity for the driver.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*