# Meralco Mobile — user reviews > 61 indexed App Store user reviews of Meralco Mobile by Manila Electric Company (MERALCO), rated 2.18/5 from 79 ratings. - Source: https://appshunter.io/ios/app/meralco-mobile/id546535540/reviews - App overview in markdown: https://appshunter.io/ios/app/meralco-mobile/id546535540.md - Rating breakdown: 5★ 14 · 4★ 5 · 3★ 7 · 2★ 8 · 1★ 45 ## Newest reviews (19 of 61) ### 2/5 — From Good To Bad *2022-09-30, version 2022.09.21* It was working fine before until it won’t recognize me anymore. It keeps asking for a constant change of password but once you changed it, it won’t login. **Developer response:** Hi, there. We're sorry you experienced this. Please try to clear the cache and restart your device then try logging in again. You can also opt accessing your Meralco Online account by logging in through online.meralco.com.ph. If you still encounter login issues, kindly send us an email at customercare@meralco.com.ph. Your email should consist of the exact details of the login issue, screenshot/screen record, and username used in submitting an app review. Thank you. ### 1/5 — Log in failed *2022-03-28* The app and the website are not letting us to log in anymore. It just keeps going back to login page everytime we sign in to our account. The website and the app is not properly working as we checked the page source has an error. It needs to be attended by their IT department for some fixing. Hope it will be sorted soon! **Developer response:** Hi, Rieca7. We’re sorry to hear that you are experiencing difficulties with the Meralco Mobile app. Please try to clear the data & cache and restart your device. This might help in fixing the problem. Kindly use also the log-in buttons for Facebook, Google, or Apple accounts. If the issue persists, feel free to send a message on our Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco) for assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you! ### 3/5 — Does not support K-Load prepaid service *2022-02-24, version 2021.01.18* Please add support for customers to check balance and utilization on prepaid service accounts. **Developer response:** Your feedback is important to us, Felsha. We are always working to improve your Meralco Mobile customer experience. We’ll look into your concern and consider this for future enhancements. Meanwhile, to check your balance, kindly send BAL space 12-digit Service ID Number and send it to 7622. Just make sure that you are using a primary or secondary number registered on your Kload account. For further assistance, please feel free to send us a message on Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco). For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you! ### 2/5 — iPadOS app that would not present a keyboard *2022-02-08, version 2021.01.18* Ever since this app was released I check back for updates. Pointless as login popup window would not invoke the keyboard. Finally after trying to work though this issue I discover that programmatically an iPhone keyboard is being called by your app. Only way to overcome this is before opening the app, first swap from a full size keyboard to a floating keyboard. Now finally I have managed to log in. Having now got in I find the app underwhelming trying to work with multiple CANs so must stick to the web version. Perhaps your developers can code this in their next version? ### 1/5 — Very bad, unable to bind the mailbox *2021-12-29, version 2021.01.18* Very bad, I can’t bind my email, the account is automatically logged out and I can’t log in anymore, I keep reminding me that the account has been removed from the connection. **Developer response:** Hi, there. We’re sorry to hear that you are experiencing difficulties with the Meralco Mobile app. Please try to clear the data & cache and restart your device. This might help in fixing the problem. Kindly use also the log-in buttons for Facebook, Google, or Apple accounts. If the issue persists, feel free to send a message on our Facebook (facebook.com/meralco) or Twitter (twitter.com/meralco) for assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you! ### 1/5 — A terrible app *2021-12-22* When paying it says session has ended. So not able to pay. Then asks something “it seems like your payment did not push through” it’s more like an app joking. I deleted the cache and still not working. Uninstall and reinstall still did not do the trick. Frustrating and still a terrible app **Developer response:** Hi, Jao. We’re sorry to hear that you’ve been encountering problems with Meralco Mobile. Please try to clear the data & cache and restart your device. If the problem persists, feel free to send a message on our official Facebook page (facebook.com/meralco) or Twitter (twitter.com/meralco) for assistance. You can also settle bills through any of Meralco’s authorized payment partners. You may visit www.meralco.com.ph/paymentoptions for the full list. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you! ### 3/5 — No way to remove service address?? *2021-10-26, version 2021.01.16* I can add service addresses, but after selling a property, I realize I can’t remove it from the app. Useful, but not so user-friendly. No option to save payment method, so I have to keep on entering my payment information every time I pay my bill. **Developer response:** Hi, PatCarague. Your feedback is important to us as we are constantly working to improve your Meralco Mobile app customer experience. Feel free to send us a message through our official Meralco Facebook Page or email us at customercare@meralco.com.ph. We'd be glad to assist you. Thank you! ### 1/5 — Meralco Payment method *2021-08-09* Since the meralco app has added a payment partner facilitating transactions, I haven’t been able to pay for my bills using the app or website. When I’m redirected to the payment page, a page pops up and says “your session has ended”. **Developer response:** Apologies for the inconvenience, jman20. This might be due to the latest update of our app. We suggest that you uninstall the app then download it again to ensure that all our new features are working properly. Please PM us thru our Facebook Page or email us at customercare@meralco.com.ph if the problem still persists so we can assist you further. Thanks and stay safe! ### 1/5 — Hay Naku !!!! *2021-07-29, version 2021.01.09* FRAUD CASES, use of foreign credit cards payment?? Papaano nangyari eto eh diba hindi naman tatanggapin ang payment kapag MALI ang mga numbers na input mo at ang 3digit security cose sa likod. You need a complete OVERHAUL on your App. I CANNOT USE PH Card dahil nasa USA nga ako. NAGAMIT KO 2-3Mons ok ang Foreign card payment ninyo then all of a sudden AYAW NA and the reason is FRAUD? Please, paki ayos ang App ninyo ang daming FLAWS July 23 USA To DEVELOPER i sent u an email: SALAMAT SA PAGSAGOT: Nakasulat po ang aking concern mismo sa Review. Una ang CS ninyo MATAGAL SUMAGOT at walang masabing lunas sa bagay na sinulat ko sa Review ultimo ang head office ng Residencial Accounts under Jeffry Cochon sa Diliman wala nagawang pang MATAGALAN solusyon sa bagay na eto. Bakit ilalagay nyo pa ang payment card method tulas ng Visa o Mastercard kung HINDI din naman maayos na gumagana iyan? Ang suggestion ng mga sa Diliman ay PWEDE gumamit ng ibang payment method tulad ng Gcash Pay Maya etc. Eh mas convenient po para sa akin, amin OFW ang magbayad ng DITEKTA gamit ang aming Visa card. Kayo na po SANA nag magbigay tugon sa DEVELOPER ng App ng Meralco na iyan na SANA PAGBUTIHIN pa ang kanilang ginagagawa. SALAMAT PO isa pa po MADAMI naman reklamo na hindi na nakaka bayad online SANA MAAYOA nyo yan 3 star sige na nga! Noon una nakaka bayad onLine direkta using credit card. iLan buwan lang gumana at wala na up to now. Matatanda na kami mas gusto namin hindi na lalabas pa MAINIT. Yes, needs to be IMPROVED sabi nga sa isang comment. So please Meralco, paki-suri maigi kung bakit AYAW GUMANA ng credit card payment option ninyo. Kahit na gamitin pa ibang browser. Ibang LOCAL payment option tulad ng PayMaya AYAW ko noon. MADAMI SALAMAT AT SANA MABASA nyo eto ### 1/5 — Bad experience *2021-07-10, version 2021.01.09* Always when paying thru credit card its not working impossible my card is the problem because its new impossible its the app coz app is updated already so better make the software user friendly and make sure all payment option you have is working all the time **Developer response:** We’re sorry to hear that you’ve been encountering problems with Meralco Mobile. We’ve been working hard on improving our app and we will take this into consideration for our future updates. If you wish for further assistance, you may email us at customercare@meralco.com.ph. ### 1/5 — Broken *2021-06-14, version 2021.01.06* Support doesn’t know a thing. If you are overseas and trying to pay via card, will not work. It used to work before the pandemic, but started failing since Mar 2021 **Developer response:** Apologies for the inconvenience. Use of foreign cards for payment is temporarily suspended due to recent fraud cases. Please use PH issued banks for the meantime. If the problem persists, please let us know. Thanks and stay safe! ### 1/5 — Pay the bill *2021-06-05, version 2021.01.06* All I need to do is pay the bill online with this it’s not working ### 1/5 — Useless *2021-06-01, version 2021.01.06* Try to pay my bill several times. Transaction does not go thru. Useless app. ### 1/5 — Useless *2021-04-19, version 2021.1.2* This app never works, it would be convenient if you can use this app in paying your bills which is the purpose of this app but it never works. ### 1/5 — Shocking Signup Process *2021-03-31* I can understand why this app is only getting 1* ratings because the sign up process is horrendous and probably one of the worst I’ve experienced. You can only sign up if you have a social media account. What about all the customers out there that aren’t on social media? So I used an old google account to sign up as it’s the only one I had and now the name on my Meralco account is populated with my gamer tag from a decade ago and the email address is one I barely use anymore. Where’s the option to sign up with a username and password or email and password? There were supposed to be 3 steps to the sign up process according to the first screen but as soon as I completed the first screen it said I could now log in as my google account had been linked. Tried to log in and guess what? My password was invalid because we’d never got to the create a password part of the signup process. Went through the process of resetting my password and I was then finally able to log in. Contacted customer services via the chat to an agent feature to try and get the name and email on my account changed but they were useless. The app itself is probably pretty decent but there’s some keys features missing from the sign up process which tells me testing during the development phase of this app was very poor. I review businesses and their products as my day job so if you want a full review of your business let me know how to contact you because as it stands you’ll continue to receive 1* ratings and I’d recommend people avoid using this app in its current state. Salamat po! ### 1/5 — Buggy on purpose? *2021-03-10, version 2021.1.2* A major corporation fielding such flawed web and mobile services is so ludicrous that one cannot help but suspect it to be intentional... as the sole provider in the metro area please put our money to good use and improve your online payment options! ### 1/5 — Your devs intentionally breaking the app *2021-02-16, version 2021.1.2* You will release a version that works then release an update that crashes. Same scenario with your Android app. Fire your your devs. ### 1/5 — Doesn't accept international Credit cards *2021-02-03* I was able to make online payments last year, pero after tge updates, etc. Hindi nako makabayad and hindi na nya ina accept ang payments online, sucks! ### 1/5 — Pathetic *2021-01-28, version 2021.1.1* My bills for 2020 are a hodpodge of in person, online, and mobile payments. No rhyme or reason when one will work and the other not or both utterly fail. MERALCO hasn’t a clue how to technically support apps nor online Bill Pay. Doesn’t even have a support feature to log in with Bill information and make a one time payment as a workaround. The worst part is when you’re on hold with the call Center at 10:27 and night waiting for a supervisor who might be marginally competent and can do more than regurgitate boilerplate the calls are flushed so everybody can go home on time at 11:00 PM. Happened more than once. Why are so many Filipinos off-grid on solar? So they don’t need to deal with these idiots! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2024-11-22* No option to contact someone directly. No option for questions about Kload prepaid. I have no way of knowing and monitoring my power consumption, and no information on this app to find out. Or, if there is a way to know, it's not clear at all. Completely useless app. ### 1/5 — United states banned from accessing meralco! *2024-09-30* Why did you banned our access here in the US? We have to pay online!!! Do not banned our access here as we are paying the bill here abroad esp. USA. Stupid meralco app!!! ### 1/5 — Glitchy *2024-04-28* I just downloaded the app, and unfortunately, I couldn't get in. I have already registered and all, but when I tried opening the app, it's just not possible. It kept on bringing me back to the registration form, and brings me outside the mobile app to the Meralco website. ### 1/5 — useless app, could just be a web browser *2024-02-23* useless. wrapping the web view into a container doesnt make it an app. I can just use a web browser for it. Paymaya payment doesn’t support international card please support paypal, better yet apple pay ### 1/5 — Bad App *2023-03-07* No problem with downloading the App. The issue is I’m not able to get in despite login in with my Google account. The content won’t upload after log in. Attempted several times for 2 days , the app is still “thinking”. I live in Los Angeles & would like to pay online for my property’s electric bill in MM without success. It’s sooo frustrating! Meralco need to improve the app! **Developer response:** Hi, Fixit3. We are sorry that you are having difficulties logging in. For us to be able to assist you better, you may reach out to us regarding your concern by sending a message to our official Twitter (twitter.com/meralco) or Facebook (https://m.me/Meralco). Through these, you may tell us everything about your experience and we would gladly appreciate it if you could send your user journey such as screenshots/screen recordings. We'll wait for your message. Thank you so much for your patience. ### 1/5 — Useless App *2023-02-24* You should FIRE your solution delivery team. Unable to use mobile and web version of your app. Good thing may GCASH para bayaran utility sa inutil na to. ### 1/5 — APP REVIEW *2022-11-19, version 2022.10.11* no real time update for the payment pocessed. why need to wait for 3 days before the payment is posted? ### 1/5 — Payment online *2022-11-02, version 2022.09.21* I was trying to make payment online for my electricity back home but unfortunately, the payment system of Meralco is very very bad not accepting any U.S. Payment Cards such as Visa and Mastercard. Meralco is not compassionate for the people abroad like me. I’m very disappointed with Meralco payment system. Meralco is very behind in technology. Meralco must accept any U.S. Card payment for the sake of the OFW who owns property in the Philippines. Wake Up Meralco! We’re now on high tech world!. SMDC is extremely much better than your payment system. I always make payment to SMDC for my condos and no problem with their payment system when using any U.S. Payment Cards. **Developer response:** We're sorry for the experience, Alberto. We are always working to improve your Meralco Mobile customer experience. We’ll look into your concern and consider this for future enhancements. For any concerns, please feel free to send us a message on Facebook (facebook.com/meralco) or Twitter (twitter.com/meralco) for proper assistance. Thank you! ### 1/5 — US credit cards *2022-07-31, version 2022.07.08* Still unable to pay with using US issued credit cards. As off 1 year ago they stopped using US credit card because of potential fraud but its been a year. You should have resolved that already. Such an inconvenience. **Developer response:** Hi, Taureans77. We are sorry for the experience. We’ve been working hard on improving our app and we will take this into consideration for our future updates. Please feel free to share your concerns, suggestions, and inquiries thru our Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco). We’d be glad to assist you. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you! ### 1/5 — Useless app *2022-05-01, version 2022.04.25* Useless app. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2021-02-12, version 2021.1.2* I am currently in US and I can track my meralco bill this is very helpful. ### 5/5 — Super Easy and Fast *2019-02-05, version 2018.01.001* I installed the app and was able to register and pay in 5 minutes tops. I love that you can pay via various payment channels like crèdit, dèbit cards, Gcash, Paymaya, etc. You can even pay overdue bills without the hassle of going to Meralco business centers. Very convenient specially when you are out of the country. Giving the app five stars for the seamless experience. **Developer response:** Hi, blatfink! We're glad that you're enjoying the convenience of Meralco Mobile App. Keep using the app as we continuously strive to bring #MorePowerToYou! ### 5/5 — Accurate *2016-05-06* 100% accurate ### 5/5 — Great New Look! Even better! *2015-11-14, version 2015.00.000* This app is incredibly useful (especially for young couples wanting to beat this power crisis amidst meager salaries). Easy to use, clear, fast & effective! Easily one of the most useful apps on my mobile device! ### 5/5 — Amazing! *2014-06-22, version 2014.00.001* Great app. Very useful especially for small businesses. The lay out is nice and user friendly. Keep up the good work. ### 5/5 — Very useful *2013-09-18, version 2013.00.000.002* Handy app to calculate electrical consumptions :D ### 4/5 — copy MRN to clipboard feature *2020-09-30, version 2020.2.7* helloooo please add a feature where i can copy the MRN because i do online payments and it’s really sickening to copy all those numbers manually. thank you. **Developer response:** We appreciate your suggestion, Neonnel. We'll definitely consider this for future enhancements. Thanks and stay safe! ### 4/5 — Show the statement bill *2020-05-12, version 2020.2.1* Giving 4 stars due to the statement bill is not available in the app. The statement bill must appear not only the unpaid amount. This is to be transparent and for us to see our consumption for the month covering period. This app is only convenient now due to covid19 lockdown and also if the payer is outside the country since payment by credit card is available. For the meantime, I will not subscribe for your paperless bill and I will only pay after receiving the written statement bill delivered to our house. **Developer response:** Thanks for sharing this with us, Jess_Jason. For newly registered users, your bill will be available on the next billing period. Your bill will appear after this billing period. Hope this clears up your concern. Thanks for the download. ### 4/5 — 5 star next time! *2019-02-16, version 2018.01.001* I appreciate Meralco for working on this app. There’s a lot to improve but you’ll get there for sure. I’m overseas and I’m glad that I’m able to settle payments thru the app. Lessening the hassle for my parents to get out of the house and do the payment. For now, I would say add the saving of payment info esp credit cards. Great help for consumers! Thanks, Meralco. 5 star next time 😬 **Developer response:** Hi Eloiza Grace! Thank you for sharing your feedback with us. We're glad to know that you are enjoying the convenient and hassle-free services of our Meralco Mobile App! Keep using the app as we continuously strive to bring you #MorePower! ### 4/5 — Almost5 *2016-11-26* Would have given this a 5 if it showed the previous and present readin so I dont have to search for my paper bill for the latest reading --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*