# Mercari: Buying & Selling App — user reviews > 2,631 indexed App Store user reviews of Mercari by Mercari, Inc., rated 4.80/5 from 1,940,967 ratings. - Source: https://appshunter.io/ios/app/mercari-buying-and-selling-app/id896130944/reviews - App overview in markdown: https://appshunter.io/ios/app/mercari-buying-and-selling-app/id896130944.md - Rating breakdown: 5★ 1,778,872 · 4★ 99,556 · 3★ 23,534 · 2★ 7,599 · 1★ 31,406 ## What do users think of Mercari? Overall sentiment: positive **Pros** - 💰 Great for selling items - 🚀 Easy to use app - 🤑 Able to make money - 🛒 Good platform for buying and selling - 🔒 Buyer and seller protection - 📦 Convenient shipping process **Cons** - 🕰️ Slow customer service response - 🔒 Lack of seller protection - 🤑 High fees and shipping costs - 🔍 Issues with search and filtering - 🔍 Inaccurate or misleading listings - ⚠️ Account suspension issues - 💳 Problems with payouts and transfers **Commonly reported bugs** - App freezing and crashing issues - Problems with listing and viewing items - Inaccurate delivery tracking information **Most requested features** - Add trading/exchange feature - Improve messaging capabilities - Faster payout and transfer options - More detailed seller ratings and reviews - Better search and filtering functionality - Live customer support ## Newest reviews (13 of 2,631) ### 3/5 — Not always great for sellers *2026-08-13, version 9.41.0* I never had a problem with Mercari until I had a buyer “Mommy & Me Boutique” Salem, OH claim the EUC VS white bikini top I sent her didn’t match my description, she sent pics of the same top in totally different condition. Hers was dingy gray, with tags that weren’t even the same as the one I sold her. She obviously purchased mine knowing she could get away with swapping her gross one, for a better one. When I sent pics to prove she was lying, Mercari sided with her, stating what I received back was the same as she claimed I sent. Needless to say I was stuck with her trash, and I didn’t get paid. Upon doing research, I found I’m not the only person this happened to. If you sell on this platform and come across a buyer “Mommy and Me Boutique” AKA Courtney Dailey from Salem, OH BEWARE…SHES A DISHONEST SCAMMER. Make sure to take photos or record all items before shipping. It’s unfortunate, but there are people out there who will get away with scamming honest sellers. ### 4/5 — Re: Shipping *2026-08-13, version 9.41.0* Shipping is very slow compared to other apps ### 4/5 — Shipping cost *2026-08-13, version 9.41.0* Dont understand why cost change so much from even same area. ### 2/5 — No Real People *2026-08-13, version 9.41.0* Sometimes you need a little help. Especially when certain policies are confusing. So I had an issue I had to deal with their bot. Which was not programmed for the issue simply got nowhere. So I ended up locating an address and mail them a letter with all the evidence and my question and never heard a word. What a sad excuse for a company. ### 3/5 — Fees are astronomical *2026-08-12, version 9.41.0* Been using Mercari long enough that it’s been through several experimental phases with their fees. Right now it’s not very profitable to sell. My most recent transaction, the buyer paid $30 for something listed for $20, and I made almost half of what they paid at $17. Mercari claims that they take 10% of your sale as a fee, but they base that number on the final sale value after tax/shipping (which you don’t profit from…) so the seller fee ends up being much more than 10%. ### 5/5 — Selling on Mercari *2026-08-12, version 9.41.0* Easy to list- prompt payment - nice selling platform! ### 2/5 — Rating 5 star not 2 *2026-08-12, version 9.41.0* Slip of the finger! Resting meant to be 5 stars not 2! ### 5/5 — Great place for great deals on great finds. *2026-08-12, version 9.41.0* One of my go to sites to find items and at prices that are better than prices I find on other sites. Highly recommend. ### 5/5 — 1st time buyer in app *2026-08-12, version 9.41.0* My signature Scent Purchase. I had an amazing seller who communicated and sent my item out immediately. Ms. Enithjh20 definitely is responsible for any other shopping or ordering I do. I appreciate the site being secure and providing Safe Consumer to customer handling great site for safe shopping. ### 3/5 — Buyer beware! Rate seller /return window only 3 days *2026-08-12, version 9.41.0* Let’s say you are out of town and received your time like I did this week. The item is fake (perfume) but I missed the 72 hr review deadline by 30 mins, there is ZERO recourse. Seller keeps the money, and there is zero consequences for them. And I out of money and no way to refund the purchase. Very unfair policy! ### 3/5 — Meh *2026-08-12, version 9.41.0* Expensive fees and shipping ### 5/5 — New but a true fan *2026-08-12, version 9.41.0* Very user friendly and easy to message sellers/ view products and monitor shipping! ### 5/5 — Best app ever !!!! *2026-08-11, version 9.41.0* ⭐️⭐️⭐️⭐️⭐️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-14, version 9.41.0* Terrible ### 1/5 — Worst selling app *2026-08-14, version 9.41.0* It only favors the buyer whatever they claim. Lost a lot because buyers used my products and claim returns for damaged. Joke ### 1/5 — Support is garbage *2026-08-13, version 9.41.0* They have AI answer messages, after weeks going back & forth with AI you might get a human but you still won’t get help. According to Mercari I’m a “high volume seller” that’s paid them over $20,000 in commission and they still will not provide good support. Now imagine being a new or small seller, they will not help or support you at all. ### 1/5 — Buyer Protection Fee is a JOKE *2026-08-12, version 9.41.0* I really like the sellers on this website, but Mercari does not back them nor the buyer. I had an item stolen out of my mailbox, which I thought the buyer protection fee that you have to pay on every single item that goes to Mercari not the seller would cover that. It did not and they just gave me a runaround. When you called them, their people do not speak. Good English and I was told it would be covered. So not happy with Mercari ### 1/5 — My account was limited without explanation *2026-08-12, version 9.41.0* They’re withholding funds from me. Idk what else to do. It’s been weeks and all I get is ai messages and turn around. I had an account for years with 25000 items on it and it was shutdown without explanation. I will be seeking legal action. Don’t use this app ### 1/5 — Can’t buy *2026-08-12, version 9.41.0* I’ve had so many frustrating experiences with this app, no matter what card I use or if I use PayPal, no matter the app or browser, it does not let me purchase anything. It’s not my card since eBay works perfectly, same as other transactions but for some reason I only have problems with Mercari. ### 1/5 — Horrible customer service *2026-08-12, version 9.41.0* Mercari was completely unhelpful with trying to obtain a refund even though the seller was willing to refund me for items I never received. I will never use this app again. ### 1/5 — This Mercari app *2026-08-11, version 9.39.0* App sucks is buggy go to Poshmark ### 1/5 — Mercari seller *2026-08-11, version 9.39.0* I feel like my stuff doesn’t get enough views. There’s not enough circulation not enough advertising about the app and shipping is ridiculous. I feel the app could be a lot better. Sometimes it’s six months before I sell anything and sometimes I don’t even sell anything. It’s a lot of work posting. ### 1/5 — Brutally Harsh *2026-08-11, version 9.39.0* After seven years on Mercari, their automated system shut down my account without warning and labeled me as engaging in “prohibited conduct” for sending two completely normal buyer messages to a silent seller. No human bothered to review anything — a bot deleted my messages and erased my entire history as if I’d done something dangerous. It’s unbelievable that a loyal, rule‑following user can be wiped out instantly by an incompetent algorithm with zero oversight. If Mercari is willing to let automated moderation destroy long‑time accounts without context, judgment, or basic fairness, then this platform is absolutely not trustworthy. ## Most praised reviews (10 highest-rated) ### 5/5 — Best selling app *2026-08-14, version 9.41.0* Hands down the best selling app ### 5/5 — Shopping *2026-08-13, version 9.41.0* Very easy website to navigate and look for certain items! ### 5/5 — Happy *2026-08-13, version 9.41.0* So far I’ve purchased 3-4 iteams on this app and every last thing has been a 10/10 ### 5/5 — New grandson *2026-08-13, version 9.41.0* I wanted to get my kids some gently used clothes for my new grandson. I got a bundle of 0-6mos clothes and they loved them. Thank you so much! ### 5/5 — Best selling App *2026-08-13, version 9.41.0* I love this app. It’s the only selling app I used. Easy to post, easy to buy, nice to make money and declutter. Great customer service! ### 5/5 — Communication *2026-08-13, version 9.41.0* Fantastic buyer! Quick payment, friendly communication, and a pleasure to do business with. Thanks again! ### 5/5 — Subscribe to YouTube channel *2026-08-13, version 9.41.0* Like & Subscribe to my YouTube channel: L. Wilson Tape105 ### 5/5 — Mercari is My 1 App *2026-08-13, version 9.41.0* I love shopping on Mercari! It’s my favorite shopping app! I have recommended to all of my friends. ### 5/5 — Fahad *2026-08-13, version 9.41.0* Alfaisal ### 5/5 — Good market place app. *2026-08-13, version 9.41.0* Great app easy to deal with and communicate with sellers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*