# Mercato: Grocery Delivery — user reviews > 97 indexed App Store user reviews of Mercato by Mercato, Inc., rated 4.80/5 from 7,631 ratings. - Source: https://appshunter.io/ios/app/mercato-grocery-delivery/id1484829783/reviews - App overview in markdown: https://appshunter.io/ios/app/mercato-grocery-delivery/id1484829783.md - Rating breakdown: 5★ 6,791 · 4★ 585 · 3★ 136 · 2★ 29 · 1★ 90 ## What do users think of Mercato? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Convenient delivery - 💡 Supports local businesses - 🚀 Easy to use app - 👍 High quality products **Cons** - 🐛 Buggy app with glitches - 🔍 Incomplete product information - 🤔 Confusing navigation and checkout process - 🕰️ Delayed or missed deliveries - 🤬 Poor customer support **Commonly reported bugs** - App freezes and crashes - Delivery date/time changes unexpectedly - Incorrect item substitutions or missing items - Payment issues and unauthorized charges **Most requested features** - Full-screen product browsing - Ability to order from multiple stores separately - Better search and filtering options - Detailed order history and receipts ## Newest reviews (11 of 97) ### 3/5 — Not everything *2026-04-30, version 1.10.2* Not everything in the store is listed on this app at the Vashon Thriftway. ### 2/5 — App won’t load *2024-12-23, version 1.8.9* The app sometimes would not load at all deeming it unusable ### 2/5 — Won’t allow delivery *2024-07-07, version 1.8.4* I’ve used the app before without any issues a few months ago. Now it’s not allowing me to place an order because “I must add a last name.” But it won’t save my name. I don’t know why it even needs my last name to deliver. All good, because Whole Foods also delivers. ### 5/5 — To Marcado *2023-09-01, version 1.7.6* Absolutely Grateful ### 5/5 — Grateful ✨ *2023-08-21, version 1.7.4* Convenience afforded for grocery shopping with many variety of food choices especially for seniors. Thank you so much . It’s such a great help. God bless! ### 5/5 — Experiencia *2023-07-21, version 1.7.3* Fue un poco confuso para mi por ser la primera vez pero me gusto muchas gracias ### 2/5 — Google Map in order tracking doesn't work *2023-07-13, version 1.7.3* The map for in the order tracking is just blank in the app. Works fine on the desktop site. ### 5/5 — Reseña *2023-04-30, version 1.7.3* Felicitaciones por el buen servicio a la comunidad ### 5/5 — Nice *2023-04-21, version 1.7.2* Very nice service!!! ### 5/5 — Uber for food *2023-03-22, version 1.7.1* I am a recent widow. My son introduced me to Mercato. We in center city Philadelphia are very lucky to have food of such good quality delivered to our doors. I am very appreciative and loyal. Well done to all the purveyors ### 2/5 — App screen too small *2023-02-04, version 1.7.1* The screen showing the items and the entire store’s content. Why can’t this be a full screen? It is very difficult to see and get a full picture. This is the case on both the iPhone and iPad and needs serious improvement. It borders on discriminating for the visionally limited and elderly users. ## Most critical reviews (10 lowest-rated) ### 1/5 — Okay *2026-04-18, version 1.10.2* No monthly plan for their delivery service. ### 1/5 — Want to Love It, But Horrible Service and Dishonest Practices *2026-02-13, version 1.9.7* We wanted to love this service, so we tried and paid for the RISK FREE $200+ membership. We placed two orders with them. Both times they missed the delivery window and we had to call to remind them that the store was closing so that they would pick up our order. After that happening twice and them getting our order wrong the second time, well after the store closed (so too late to reorder), it was time to cancel. When we tried to cancel, there were a series of dark patterns making it hard to cancel, followed by the fact that canceling in the RISK FREE period does not refund you, rather it only stops auto renewal for next year. We called to request a refund and they told us they could not refund us the full amount because we had placed two orders so those orders were deducted from our refund. We are currently trying to escalate it but their customer service is unable to do anything. That is not RISK FREE. That is predatory enrollment. You should not use this service and local businesses should avoid tarnishing their brand by signing up to be offered on this service. ### 1/5 — Terrible functionality *2025-10-16, version 1.9.5* First, when searching for food it’s barely matching correctly. It finds 0 results for search terms with more than one word. “Mac and cheese” is completely invalid. Searching “Mac” vs “macaroni” yields completely different results. No idea how you mess that up so badly. And then after struggling through that process to get food in my cart, submitting my address returns an invalid response. No way to enter my address at all. ### 1/5 — issues not managed at all *2025-06-04, version 1.9.4* it does not work ### 1/5 — Terrible customer service *2024-12-01, version 1.8.8* This is the second time in a couple of months that I placed an order via the Mercato app and it was supposedly delivered but nothing ever arrived. Both times it happened on the weekend when there’s no phone number for Mercato that works on the weekend. Extremely disappointing, as there’s literally nothing I can do to address this until Monday (which is too late since I needed the food this weekend). Avoid Mercato if you can. ### 1/5 — Bugs! *2024-05-17, version 1.8.3* The app used to work so well. But since updating the app and iOS, the app has lost some functionality. I am trying to place an order in advance, like I have done before. I get the box to select the date and time. I can click on the date, but it doesn’t let me select a time from the options available. So essentially I cannot preorder anything since I cannot choose the pickup date and time. Sadness. And I cannot get help because the support link goes to: oops The page you were looking for doesn't exist The only other support option is the AI chatbot. And it doesn’t help at all. And it “can’t understand” anything you type. Especially to ask for support or to report technical issues. Dysfunctional app and no support. No use having the app. If it would allow, it would be a ZERO STARS rating. ### 1/5 — Overcharges *2024-05-02, version 1.8.3* Be careful. I ordered something and they overcharged by $15 for no reason ### 1/5 — Food never shows up, customer service is terrible *2023-05-27, version 1.7.3* 2 of my 3 orders just never showed up. I kept getting texts that it’s on the way, it’s about to be delivered. They never show up. The mobile app is useless for tracking your order. Customer service is absent and they give you no way to contact anyone. Tools to contact the driver don’t work. Its a waste of time. The positive reviews must be fake. ### 1/5 — Same crap as instacart *2023-05-14, version 1.7.3* NYC first time user - I ordered a total of 8 items and the 3 I actually needed were out of stock. This would be acceptable if I was told about it before check out or asked for replacements. I wasn’t. I tried calling customer service and got Cley who let me know that since the check out has already happened my options were to take the L or tell the driver I refuse the delivery and make them take it back (aka F over the driver). Since I’m not a horrible human I’m going to take the L and never ever order from here again bc I paid an arm and a leg for an order with less than 2/3 of the items I ordered and none of the items I really needed. ### 1/5 — WORST EXPERIENCE EVER! *2023-01-18, version 1.7.0* I will try to describe as shortly as possible my whole Merxato experience: 1. Weeks ago, they charge me for the same order 6 times, a total of $430. I call them, I email them and it took almost a week to receive my money back. 2. I decide to give them another chance, I make another order after about a week, they charge me again for the previous order 6 times, plus my current order. Again, called, emailed, money came in 2 days this time. 3. I give them third chance, which was my last time, this past Saturday. $70 order that never arrived. The store guy calls me and says a Mercato agent will call me shortly about the order, with no explanation why. No one calls me and I wait 3 hours thinking maybe they sent another driver. I was already too hungry amd finally called the store myself. The same guy told me Mercato should’ve called me. He calls Mercato and finally a lady called me, she apologized for her colleague that he forgot to call me and said the money will be refunded in 3,4 business days. There was no refund email confirmation so Monday I decided to go on the app to follow up with them through the app- order issue feature. My app couldn’t open, orders disappeared. I emailed again and I was told again my money will be refunded in 3,4 business days. Again, no email confirmation in inbox, soam or trash folder. I have received the refund today, but I still see two charges of $7 each, from Mercato. Maybe I had to pay for the time their “incredible “ customer service had to spend with me? Who knows. I’ve sent them an email again to request that refund as well and to fix my accea to the app so I can cancel my membership, I don’t want to have other surprise chrages and I also will never use this app again. I DO NOT RECOMMEND IT! Find other apps, Instacart is way better, have used it for year and never had a problem. The only reason I chosed Mercato was for a certain store that I liked. I prefer to drive there from now on. ## Most praised reviews (10 highest-rated) ### 5/5 — Es una excelente opción *2026-08-30, version 1.11.8* Es muy buena y cómodo que uno puede comprar lo que en verdad me hace falta en casa para mi y mis hijos ### 5/5 — The best *2026-08-20, version 1.11.7* Luv it ### 5/5 — Helped me. *2026-06-05, version 1.11.3* I didn’t know programs like this existed in this economy. I’m forever grateful. ### 5/5 — It’s my second time *2026-04-17, version 1.10.2* Great way to shop ### 5/5 — Amazing *2026-03-28, version 1.10.1* Una gran ayuda para mi economía , mil gracias ### 5/5 — Great Experience *2026-02-07, version 1.9.7* Best App Ever Im Able To Have A Piece When I Need To Go Food Shopping ### 5/5 — God bless you! *2025-11-30, version 1.9.7* This is the second time I've bought, I appreciate the excellent service you provide. My blessings to the whole team Please, DO NOT CHANGE! ### 5/5 — A great help *2025-09-08, version 1.9.5* The Mercato is such a blessing continue the good work ### 5/5 — A GREAT EXPERIENCE! *2024-04-11, version 1.8.2* Mike, the order manager was extremely helpful in helping me navigate the Mercato app as well as providing very thorough and useful information. My delivery person who delivered my first order was very positive and a joy to interact with as well. A grateful thank you to them both. My order fulfillment was spot on. All in all a great experience! ❤️🙏🏼❤️ ### 5/5 — Happy with this help *2023-09-08, version 1.7.6* Love this program app all of it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*