# Mercedes-Benz Finance (USA/CA) — user reviews > 209 indexed App Store user reviews of Mercedes by Mercedes-Benz USA, LLC, rated 4.90/5 from 42,354 ratings. - Source: https://appshunter.io/ios/app/mercedes-benz-finance-usaca/id1553075719/reviews - App overview in markdown: https://appshunter.io/ios/app/mercedes-benz-finance-usaca/id1553075719.md - Rating breakdown: 5★ 39,549 · 4★ 1,636 · 3★ 383 · 2★ 155 · 1★ 631 ## What do users think of Mercedes? Overall sentiment: neutral **Pros** - 🚀 Ease of use - 👍 Convenient features - 💡 Comprehensive app - 🚀 Fast and simple payments - 👍 Organized and consolidated information **Cons** - 🐛 Login and authentication issues - 🐛 App crashes and bugs - 🐛 Inconsistent performance - 🐛 Compatibility problems - 🐛 Payment processing delays **Commonly reported bugs** - Login screen resets when switching to email app - App fails to load or gets stuck on loading screen - Unable to access account information or make payments - Incompatibility with newer iOS versions - Incorrect bank account used for auto-pay **Most requested features** - Add option to cancel payments - Display current payment status - Allow customization of payment due dates - Improve payment history and transaction details - Provide more vehicle-related information (e.g., mileage) ## Newest reviews (11 of 209) ### 2/5 — Can’t make payments online *2026-09-04, version 3.9.2* I think it’s really stupid that my husband had issues with his payment back in 2024 and this is 2026 almost 2027 for crying out loud!! 10,000 was paid on it at one time and more!’ Absolutely ridiculous that I can’t even make a payment on my car online. What’s the point of the app If I can’t even make a payment. Such a huge inconvenience to me and nobody will do anything about it. So annoying!! ### 3/5 — unable to setup autopay *2026-08-28, version 3.9.2* couldn’t add the bank account to setup the auto pay from the app. Pressing on the add new bank doesn’t do anything. I have to use the website to setup the auto pay ### 2/5 — app *2026-08-11, version 3.9.2* I often can't open it. It shows a request error. ### 1/5 — Last update is TERRIBLE *2026-04-18, version 3.9.2* DO NOT UPDATE, this update has bug that every time you open the app it keeps popping up asking you to confirm your details. That’s EVERY SINGLE TIME. ### 1/5 — Not the best *2026-04-08, version 3.9.2* I haven’t been able to use this app in 3 months ### 1/5 — The app is obsolete *2026-04-01, version 3.9.2* The app no longer lets you log in because it hasn't been updated in 2 months. Mercedes-Benz technology is embarrassing. ### 1/5 — Not the best *2026-03-25, version 3.9.2* The app won’t even let me sign in. It keeps telling me that I need to create an account. Obviously I already have one. Tried everything to fix this on my end. ### 2/5 — A bit frustrated *2026-03-22, version 3.9.2* I’ve tried many times to simply pay my payment through the app, but it tells me to register then says I don’t need to register only log in. But it doesn’t lead me to a log in page but back to registration. I always have to find some round about way to pay. It’s frustrating. ### 1/5 — Awful Service *2026-03-12, version 3.9.2* Awful service, unreasonable fee and surcharges ### 1/5 — Wrong car *2026-03-11, version 3.9.2* This app keeps taking me to the car I leased in 2023. I need access to my current one leased in 2025 but no matter what I do it goes to an expired contract. ### 1/5 — Disappointed *2026-03-10, version 3.9.2* I am so disappointed in Mercedes customer service. I was sold gap insurance when I didn’t want it. Had to call many times and escalate to executives to get resolution. Now they have blocked me out of autopay because of insufficient funds in my account. Now I have to pay them to make a payment. What a scam from a company that is so highly regarded. That’s ok, I’m paying off my loan and know for my next car purchase to never again give Mercedes my business. ## Most critical reviews (10 lowest-rated) ### 1/5 — 400 请求无效。 Request-ID: ff74bcb103b676e096bc0188e5ef9b38 *2026-09-05, version 3.9.2* 400 请求无效。 Request-ID: ff74bcb103b676e096bc0188e5ef9b38 ### 1/5 — Why sign in every 30 days. *2026-08-24, version 3.9.2* Why do we have to sign in every 30 days? ### 1/5 — Can’t add bank acct *2026-08-17, version 3.9.2* Got a new car and can’t create an auto pay. The add bank acct link is greyed out. ### 1/5 — Trash app *2026-08-16, version 3.9.2* Paid note on the Thursday and it took three days for the payment to go through I did receive an confirmation number and the note at the top of the app that said your payment was accepted then four days later they called talking about it didn’t go through and we can help you with an extension on your payment with interest at 12.9% for $300 dollars that’s an extra thousand I don’t need no extra thousand dollar payment so I’m just gonna pay the bill late ask him to fix it. They said they can’t. I’m only $300 behind.And this app is trash payments don’t go as they should’ve gone through takes days after receiving the confirmation that’s trash business app needs help debit and credit cards needs to go through better ### 1/5 — Bugs *2026-07-21, version 3.9.2* App not working anymore. Freezing and keeps saying error ### 1/5 — Guarantor access *2026-05-31, version 3.9.2* No guarantor access, even though I am paying the monthly installment. ### 1/5 — Terrible experience never fixed their app *2026-05-18, version 3.9.2* The birthday date thats ask me to put has been giving issue for almost 2 years updates and updates and not fix the developers put it in a way that after you type the last number of the birthday everything is going to xx/xx/xxxx and the app cant open your data it says invalid ALMOST 2 yearsssssss and still not fixed ### 1/5 — This App is terrible *2026-05-06, version 3.9.2* App loops you in a circle, never actually allows you to login. I’m glad I set up autopay. ### 1/5 — MBFS *2026-05-03, version 3.9.2* Horrible website Takes you round and round never getting into you account ### 1/5 — Your MB Finance app *2026-05-02, version 3.9.2* The login is made difficult by your software which doesn’t allow one to immediately access simple characters like the @ sign and the period without having to manually change screens. These characters should be displayed on the letter page. Also, I resent not being able to login without giving consent to share my information. This information belongs to me and if I want to give you the rights to share my info I may do that when asked AFTER I am logged in. ## Most praised reviews (10 highest-rated) ### 5/5 — Payments & Plans *2026-09-03, version 3.9.2* Keeping the Platform OPEN helps customers manage Car Payments in difficult times without all the Customer Service ### 5/5 — Helpful app. *2026-08-20, version 3.9.2* Makes checking payments and reminders easily. ### 5/5 — Lo mejor *2026-08-19, version 3.9.2* Súper fácil ### 5/5 — Mr Khan *2026-08-12, version 3.9.2* Excellent staff ### 5/5 — Mrs Abbasi *2026-07-17, version 3.9.2* Very good service and people ### 5/5 — Owner *2026-06-30, version 3.9.2* I like services very much ### 5/5 — Owner *2026-06-20, version 3.9.2* Jose Severino sales rep does really great job at Mercedes Benz of Caldwell ### 5/5 — Excellent *2026-04-30, version 3.9.2* Always number one’s ### 5/5 — Benz Finance made easy *2026-04-04, version 3.9.2* Statements, EMI and finance information is clear and transparent. ### 5/5 — 2026 MB 450 GLE Owner *2026-03-05, version 3.9.2* I must say that it is an absolute pleasure using MB’s Finance app! Once I completed the registration and adding the payment details it was a snap to set up my bank payment on autopay! I am a happy camper and love my first but not last 450 GLE! 😉👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*