# Mercedes-Benz PartScan — user reviews

> 9 indexed App Store user reviews of Mercedes by Mercedes-Benz USA LLC, rated 1.50/5 from 29 ratings.

- Source: https://appshunter.io/ios/app/mercedes-benz-partscan/id1160790974/reviews
- App overview in markdown: https://appshunter.io/ios/app/mercedes-benz-partscan/id1160790974.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 23

## Most critical reviews (9 lowest-rated)

### 1/5 — Terrible

*2023-04-25*

If your on an iPhone there is no way to go back so you can manually input the numbers.

### 1/5 — Won’t scan VINs or airbag codes

*2022-11-22*

Always have to manually enter airbag codes and VINs

### 1/5 — Not updates

*2020-01-02*

This app is not updated for the iPhone 11 and will not allow any scans

### 1/5 — won't work with my iphone 8s

*2019-10-08*

app opens and runs. will not recognize bar code when being scanned. app works without issues on my iphone 6s.

### 1/5 — Mercedes Benz parts a an app for iOS

*2019-09-04*

With LG phones I never had an issue. An occasional hiccup when scanning some bar codes however I knew it was because of the barcode being old. I now have an iPhone Xr and the app literally does not work.... AT ALL!

I open the app up and, give permission to access camera, attempt to use bar scanner and will not scan for nothing. I have tried over 20 plus cars and nothing. The part that is frustrating is that I have no other option at this point. No option to enter manually. Either scan the bar code or your just not using the app because there are no setting features. Literally no other option available. 

My phone is up to date as well. Please MBUSA, fix this.

### 1/5 — Parts scan app inop

*2018-10-15*

iPhone Xs Max ios12. Camera is not able to used no allowance in settings to use. How am I suppose to submit airbag serial numbers to generate id code if your app doesn't work. Please fix immediately. This would be a come back if it were a car in the shop

### 1/5 — Not working for me

*2018-03-15*

I have been unable to get this app to work at all. Will not scan the image to verify from recall.

### 2/5 — Won’t Scan

*2021-04-26*

Reads barcodes but try to send and get an error message

### 2/5 — update

*2020-11-21*

yea same here the app wont let u scan on iphone 11 so this app needs to get updated

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*