# Mercer Money — user reviews > 13 indexed App Store user reviews of Mercer Money by Moneyhub Financial Technology Ltd, rated 4.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/mercer-money/id1484475031/reviews - App overview in markdown: https://appshunter.io/ios/app/mercer-money/id1484475031.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Appalling service *2026-06-01* Absolutely appalling level of care and customer service **Developer response:** Hi CJR, Thank you for taking time to leave a review. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 1/5 — Promising … *2025-07-08* But badly executed. Every single time I login on my iPad, I get offered to use fingerprint to login, which I accept. Next login, it is as if I am logging for the first time, app asks for username and password, verification code. Very frustrating. **Developer response:** Hi dv0591, Thanks for leaving a review of Mercer Money. We are really sorry to hear that things don’t seem to be working as they should. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 1/5 — Why bother? *2024-07-28* Why bother creating an app that just sends you to the Scottish Widows site whenever you try to update anything? There needs to be some means to update your beneficiaries - not even change contribution rate or anything moderately challenging, a truly simple task - without having to get login details sent to your home for another website each time you go in the app? App is basically a staging area for low level financial advice articles and to link you to Scottish Widows, waste of time **Developer response:** Hi, Your feedback has been captured and will be shared internally for review. We really appreciate you taking the time to leave feedback on the Mercer Money app. If you would like to discuss this further, please get in touch - Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 1/5 — Poor loading *2023-12-02* Every time I try to load the app it just freezes and I have to log in via website Would be far better to use the app as a customer **Developer response:** Thanks for leaving a review of Mercer Money. We are really sorry to hear that things don’t seem to be working as they should. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 1/5 — Rubbish *2023-09-05* Keeps telling that it sent a security code to the email. Never received any code. **Developer response:** Hi Alex, Thanks for leaving a review of Mercer Money. We are really sorry to hear that things don’t seem to be working as they should. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 1/5 — Not secure. *2023-02-14* Only uses a four digit pin to access. My Facebook account is more secure than my pension! Use biometrics for access like every other banking app. **Developer response:** Thank you for leaving a review of Mercer Money. Your feedback has been captured and will be shared internally for review. We really appreciate you taking the time to leave feedback on the Mercer Money app – it is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Kind Regards, The Mercer Money Team ### 2/5 — Works well until you need to refresh connections *2024-09-09* Refreshing connections with Barclaycard and nationwide always results in errors and lengthy email discussions to get fixed. Frustrating as otherwise I find the app really useful **Developer response:** Hi Lizi_n, Thanks for leaving a review of Mercer Money. Your feedback has been captured and will be shared internally for review. We really appreciate you taking the time to leave feedback on the Mercer Money app – it is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Kind Regards, The Mercer Money Team ### 2/5 — Can’t Trust This App *2024-08-16* Transactions missing yet it says app is fully synced with bank account and surprisingly has the correct balance. How does it balance if you don’t have all the transactions??? Also the income and spending analysis doesn’t seem to work now. Just keep loading forever when you go to that part of the app. Used to think this app was good but hardly use it now because it’s so unreliable. **Developer response:** Hi Ronnie, Thanks for leaving a review of Mercer Money. We are really sorry to hear that things don’t seem to be working as they should. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ### 3/5 — Ok *2026-05-27* I have a pension with pension bee and have to say I prefer that app. Much easier to read. I find this app quite complicated in comparison. Wish it was easier to read **Developer response:** Hi, We are really pleased to hear that you have enjoyed using the Mercer Money app – we always love to hear about positive experiences. We really appreciate you taking the time to leave feedback on the Mercer Money app. It is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Regards, Mercer Money ### 3/5 — Not bad *2025-01-13* It’s not too bad. Gives some good info but the spending analysis never loads up which was the best part of the app. **Developer response:** Hi Nozzla, Thanks for leaving a review of Mercer Money. We are really sorry to hear that things don’t seem to be working as they should. We would like to discuss this further with you. If you could please contact us on the details below, a member of our Mercer Money team will be able to assist: Email: Money@Mercer.com Telephone: 0330 808 9426 Kind Regards, The Mercer Money Team ## Most praised reviews (3 highest-rated) ### 5/5 — Fantastic! *2023-02-22* Excellent app; I use it daily to track multiple pension, investment and bank accounts. It has a comprehensive list of ‘open banking’ connections and the ability to manually add accounts, if they’re not available on open banking. Tracks performance over time, so you can see historical valuations. **Developer response:** Thank you for leaving a review of Mercer Money. We are really pleased to hear that you have enjoyed using the Mercer Money app – we always love to hear about our customers’ positive experiences. We really appreciate you taking the time to leave feedback on the Mercer Money app – it is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Kind Regards, The Mercer Money Team ### 5/5 — Amazing *2022-03-03* This is soooo easy to use connecting my accounts and sorting expenses is something I’ve been meaning to do for ageeees! Absolutely love this app!!! Life saver literally **Developer response:** Thanks for leaving a review of Mercer Money. We are really pleased to hear that you have enjoyed using the Mercer Money app – we always love to hear about our customers’ positive experiences. We really appreciate you taking the time to leave feedback on the Mercer Money app – it is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Kind Regards, The Mercer Money Team ### 4/5 — Good but *2022-04-05* Pretty good but why has Face ID been removed in the latest update? **Developer response:** Thanks for leaving a review of Mercer Money. You may need to check your phone settings to ensure FaceID is enabled. If you experience any further issues, please reach out to us on 0330 808 9426 / Money@mercer.com. We are really pleased to hear that you have enjoyed using the Mercer Money app – we always love to hear about our customers’ positive experiences. We really appreciate you taking the time to leave feedback on the Mercer Money app – it is extremely valuable to us and helps us to grow and improve Mercer Money for our customers. Kind Regards, The Mercer Money Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*