# Mercer Super (Old Version) — user reviews > 161 indexed App Store user reviews of Mercer Super (Old Version) by Mercer (US) Inc.. - Source: https://appshunter.io/ios/app/mercer-super-old-version/id1251450537/reviews - App overview in markdown: https://appshunter.io/ios/app/mercer-super-old-version/id1251450537.md ## What do users think of Mercer Super (Old Version)? Overall sentiment: negative **Pros** - 💡 Quick balance check **Cons** - 🐛 Constantly logs out and requires re-login - 🐛 Unreliable, app often doesn't work - 🐛 Buggy, freezes and crashes frequently - 👎 Poor user experience and interface - 👎 Lack of updates and improvements - 👎 Frustrating login process **Commonly reported bugs** - Fails to load or open the app - Loses login details and requires re-setup - Inconsistent performance, often freezes or crashes **Most requested features** - Improve login experience and remember credentials - Enhance app stability and reliability - Provide better user interface and navigation ## Newest reviews (19 of 161) ### 1/5 — Genuinely poor *2025-10-03, version 5.2* Like other users have noted, the login features of this app would have to be amongst the worst of any financial services firms on the planet. ### 1/5 — Appalling… *2025-10-02, version 5.2* It has been bad for a long time, but what is far worse is that there has been zero effort by Mercer to remedy the basic flaws in this App. I am going to move my super OUT. ### 1/5 — Terrible *2025-08-27, version 5.2* App is so flaky it makes you wonder what is going at Mercer . Is my super safe? Raised issue with Mercer. The staff member was very indignant and assured me that 5.2 release would solve all issues. It seems that it is now worse and I now have to login every time ### 1/5 — Frustratingly Useless *2025-08-25, version 5.2* App is not working, and just has a spinning wheel. Login is always wanting to be activated. And even when it’s been activated it never remembers pin or face rec ### 1/5 — Beyond poor *2025-08-22, version 5.2* This app is useless. To the point that I’m changing super companies because it’s so hard to work with ### 1/5 — Mr *2025-08-15, version 5.2* Very bad application… I loving everytime and setup everything and again on next attempt I have to go through all Login process very bad ### 1/5 — So buggy *2025-08-05, version 5.2* - Consistently asks me to log on, and create a new pin, and allow for Face ID - Random disconnects - pages don’t load Been like this for years, extremely poor app ### 1/5 — Log In *2025-07-31, version 5.2* It was bad enough you had to log in every time to access - now as a member you can’t even log in . You would think they could get this right ### 1/5 — Disgrace *2025-07-29, version 5.2* For a professional financial services company to offer this unbelievably poor application in the present day is astonishing and greatly concerning. The app appears to be a Beta version from circa 2005. There are so many issues I won’t begin to list them. Only to say that Merced’s management team and board should be embarrassed for this product being on the market for so many years. ### 1/5 — Still needs work *2025-07-24, version 5.2* While cosmetically there have been some improvements, the app still needs more of an overhaul. For example, in the account activity section, all the dates don’t appear sequentially, or the dates don’t appear at all and are replaced with the expression “NaN undefined”. ### 1/5 — Terrible App *2025-07-23, version 5.2* For a company that manages billions of dollars this App is a disgrace. It takes forever to open, then you have to go through the complete login again. Surely it shouldn’t be this hard to use. Look at the reviews and make change!! ### 1/5 — Bad *2025-07-14, version 5.2* The latest update is even worse. Continually logs you out. It is a bigger security risk asking users to login in again and again. ### 1/5 — Constant, Persistent, Repetitive Failures *2025-07-06, version 5.2* Easily the worst app ever developed, and a complete refusal to take any feedback (+4 years and counting) ### 1/5 — Why no negative star *2025-07-05, version 5.2* This is the worst Super App. Period. If you cannot even fix the log in issue, pay someone decent to do the job. How hard is it? ### 1/5 — Broken app *2025-07-05, version 5.2* Unfortunately the app is broken atm. It doesn’t remember your log-in or security settings. So every time you use it you have to go through a lengthy log-in process, reset your PIN and Face ID. This makes the app virtually unusable. ### 1/5 — Logging in *2025-07-03, version 5.2* Why can’t you fix having to redo the login nearly every time you open it, that when it doesn’t just sit there with a spinning wheel ### 1/5 — Terrible *2025-06-29, version 5.2* Constantly logs out and you need to log out and setup every time you go back into it. Absolutely awful. ### 1/5 — Hopeless App. Full of bugs *2025-06-28, version 5.2* I’ve never come across an app on IOS platform as bad as this !! I mean it ### 1/5 — App doesn’t work *2025-06-26, version 5.0* Haven’t been able to use it for the past 3 months ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish App *2025-11-22, version 5.2* Need to re-login every time you open using email or phone despite setting up Face ID. ### 1/5 — Poor overall *2025-11-21, version 5.2* Rubbish institution in general… ### 1/5 — Log me out frequently *2025-11-19, version 5.2* The app log me out after every 2-3 days. This doesn’t make any sense and absolutely unnecessary. Look at the app ratings, 1 star. Seems like the company/developers don’t care at all. ### 1/5 — Never remembers login *2025-11-12, version 5.2* Frustrating app. Have to log in all the time, doesn’t remember log in details. Not many features. One of the worst super apps. ### 1/5 — Words fail me *2025-11-10, version 5.2* This travesty of an app is absolutely abysmal, not even the mandated minimum 1 star expresses my discontent, no stars doesn’t seem to be an option, despite being accurate. How a corporation the size of Mercer thinks this garbage app is good enough is beyond me. ### 1/5 — Terrible UI *2025-10-24, version 5.2* App never gets any updates ### 1/5 — Terrible *2025-10-14, version 5.2* Every single time I go to use the app it’s forgotten my pin and Face ID and I have to remember my password and set it all up again. Every. Single. Time. ### 1/5 — Worst app on App Store *2025-10-10, version 5.2* Thanks Mercer for creating one of the most useless app. A 15 year old can make an app that retains saved credentials including biometrics . Yet a billion dollar company makes an app where I have to sign in with my credentials and re register my biometrics everytime I wanna access my super. Just super work guys. Thanks for spending millions for this superb app ### 1/5 — Unreliable *2025-10-08, version 5.2* Who ever design this app are not competent. At least find good software designer. ### 1/5 — Can’t even log in *2025-10-04, version 5.2* Launching the app brings a totally black page. Constantly log out completely, does not hold any user details. ## Most praised reviews (10 highest-rated) ### 5/5 — WASTE OF TIME *2023-07-27* Like everyone else, you go through the process of setting passwords and Touch ID but it doesn’t work. Useless and despite all the bad reviews nothing has changed to fix it from the start. ### 4/5 — It needs an account detail section that is quick and easy to access. *2024-10-20* It would be great if you could have an easy to find section in the app to get your account details when starting a new job. Or even something you could copy easily then flick it off via an email to payroll. So far I’m lost in the app and all I want are basic details to put on my new employee form I have no idea what a SPIN is but I can’t find it anywhere. I found the rest on Google. It’s little things like this, and when I’m paying hundreds of dollars a year in fees and I can’t find the basic details quickly, I do start wondering if I should just manage the super on my own. It shouldn’t be this difficult. ### 3/5 — Is this app getting discontinued *2025-09-05, version 5.2* Please advise if this app is getting discontinued, as I see another app on App Store with same name but different logo? Or is the app a scammers version? ### 3/5 — Not working *2025-02-14, version 5.0* Seems this app has never working properly ### 3/5 — Poor ongoing login experiences *2025-01-23, version 4.9* Login repeatedly stalls despite setting up face login or PIN. Need to then log out, and log back in again, obtaining an OTP which is smsed to you (but then doesn’t take advantage of the autopopulate the OTP from messages at this stage) Then asks whether you want to set up Face ID and a PIN (and THEN prompts you to use the OTP from your messages which isn’t relevant during PIN setting) Not a great login experience ### 2/5 — Works … some of the time *2025-05-13, version 5.0* Pretty frustrating as it only seems to work about 50% of the time ### 2/5 — Why is the login process so busted? *2025-04-09, version 5.0* Every time I go to use the app, it’s forgotten my Face ID. I have to completely log in from scratch, then get prompted for an OTP, then choose a PIN and set up Face ID. Every. Damn. Time. Been this way for months, so why aren’t they fixing it? Doesn’t exactly scream a quality app beyond the login step now does it? ### 2/5 — It’s good when it works, but that’s not often *2025-03-23, version 5.0* The app fails to load more often than not. It’s pointless having an app if it’s just going to frustrate your members. ### 2/5 — App wont lod *2025-02-14, version 5.0* Can you look into why the app wont load. Keeps going around in circles and cnt access my account. Happens 75% on the time. Good app when it works ### 2/5 — Annoying *2024-10-18* This App is very frustrating if you want to do anything more than check balance, look at investment options & performance. On an I-phone it is impossible to select the bottom 4 menu items as the screen doesn’t scroll. So the contact us is not available. Many times when I click on a hyperlink, I get an error message - small text at the top stating it doesn’t exit. It’s also impossible to manage direct investments. It doesn’t say so, the link just doesn’t work. Overall, fine to check balance, but functionality to do more is poor. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*