# Merchants Mobile — user reviews > 30 indexed App Store user reviews of Merchants Mobile by Wavespawn, rated 1.30/5 from 60 ratings. - Source: https://appshunter.io/ios/app/merchants-mobile/id505726151/reviews - App overview in markdown: https://appshunter.io/ios/app/merchants-mobile/id505726151.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 55 ## Newest reviews (16 of 30) ### 1/5 — Never works *2025-04-11, version 4.5* Never works without aggravation applied - never try to pay last minute because they make you sweat it out due to the lousy app never working properly ### 1/5 — The app stinks *2025-02-19, version 4.5* The app is just as bad as their website. Both stink ### 1/5 — The worst *2024-10-18* This is quite possibly the worst app I’ve ever tried to use. Completely non functional. ### 1/5 — App doesn’t work on iPhone *2024-07-03, version 4.5* Used to work but now it doesn’t. A real pain to have to go to the website. ### 1/5 — I wish I could give zero *2024-05-02, version 4.5* This app is terrible. I cannot view my bill or view or download my insurance cards. ### 1/5 — Does not work fully on apple devices *2024-02-02, version 4.5* Used to work wonderfully on apple devices. Could log in and look at my policy, pay bill, etc. about a year ago the app stopped working. I can go into the app, but when I go to login it gets stuck in a never ending loading circle on the login screen. I have tried to reach out to someone to correct it with no result working. So now instead of paying through the app, I have to go to the website through google search login to the website, get sent to another website, and pay an additional fee to pay through chase ($5). App need a huge overhaul. ### 1/5 — App is broken *2024-01-07, version 4.5* Havent been able to get passed the log in for months. Even before that the app was horrendous but at least you could log in. The webpage its self is trash but you can log in at least ### 1/5 — Not working *2023-05-27, version 4.5* App was good, now unable to get passed the login screen. Can’t pay bills. (Even on the website I can’t even get passed the login. Will update review when I’m able to log in and pay my bill again. ### 1/5 — Roberta Guzzone - policy holder, home and auto *2023-05-16* Your website is THE WORST I HAVE EVER ENCOUNTERED!! I can rarely log in successfully, the submission times out all the time! On those rare occasions that I do log on successfully and provide the request to pay my premium -THAT times out, or the request is dumped without registering the payment. I have given up making multiple tries, because it is so frustrating. Additionally, your automated pay by phone system often has the same types of problems!! It makes me want to leave this company, simply because of these failings!! I never have this level of problems with other websites, and I pay almost ALL of my bills on line. ### 1/5 — Stopped Working *2023-02-23, version 4.5* The app stopped working after the latest update. It has been weeks now and no response. It was not very good before but at least I could make a payment. The company is fine but the lack of ability in their app is making me consider switching insurance companies. Do better… hire a real app developer. ### 1/5 — you would think they would upkeep this app *2023-02-01* for being a big company you would think they would be concerned about their image and PR. I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password. Also, the app is buggy you can tell the last update that they did Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company. ### 1/5 — Rating the App ONLY *2022-03-10, version 3.4* Bad.Can’t see my bill. Amounts are incorrect. Bad. ### 1/5 — Poor service *2021-12-14* Took hours on hold before option to leave call-back number, which I left, but a Merchants rep never called back. When I finally got through after another painfully prolonged wait, and finally thought I was getting somewhere, the call was dropped! Of course, there was no return call even though they have my cell number. Another great service company! ### 1/5 — Useless and broken *2021-04-16, version 3.4* The subject line explains it best. ### 1/5 — Terrible phone, internet, and App support *2019-11-18, version 3.0.1* Every piece of this Automated system is garbage AND you can pay an 18$ “convenience” fee every time you use a debit card because the eCheck enrollment is constantly broken. ### 1/5 — Not user friendly *2018-11-12, version 3.0.1* Unable to make payments through this app. Also, does not allow me to view my payment history as well as policy information. ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST APP EVER *2026-07-23, version 4.5* Worst app I’ve ever used for anything, especially personal business apps! ### 1/5 — Defunct *2026-05-28, version 4.5* This app does not work ### 1/5 — Worthless app *2026-04-07, version 4.5* Frustrating…nothing works on the app! ### 1/5 — Nonfunctional *2026-02-17, version 4.5* The app is useless. Nothing works. ### 1/5 — Absolutely Horrible *2025-11-23, version 4.5* This app does not work and has never worked for me. All you are able to do is open and close the app. Does not let you login. Typical just like their website. Wish I could put 0 stars. ### 1/5 — please fix - you would think they would upkeep this app *2025-11-13, version 4.5* for being a big company you would think they would be concerned about their image and PR. I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password. Also, the app is buggy you can tell the last update that they did Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company. ### 1/5 — Worse App Ever *2025-10-06, version 4.5* Any chance you can invest more than $85 in an App? This is a joke.. you know people depend on accessing their data if needed for a broken window or car accident. Please make the investment. ### 1/5 — Not been working *2025-07-11, version 4.5* Can’t log on or pay my bill ### 1/5 — Apple devices *2025-07-03, version 4.5* The website does not work on Apple devices. That's a problem if a customer needs to show policy id to a police officer. I just spent 20 minutes with an IT tech and we could not get it to work on either my I phone or IPad. I suggest Merchants works on fixing this. ### 1/5 — Access *2025-07-02, version 4.5* App is frozen on the main page with the wrong insurance ## Most praised reviews (4 highest-rated) ### 5/5 — App does not work *2026-04-01, version 4.5* Download it it’s an iPhone 13 run an iOS 26. Go to the login screen and hit login gives you no confirmation that you logged in. And when you try to do anything like view a bill pay a bill download your card. It does nothing. The only thing that seems to work is bringing up the phone number, so if you want to file a claim which defeats the purpose if you want to use the app. ### 5/5 — Great app! *2012-03-09, version 1.01* This is an excellent - very intuitive & easy to use. I especially like knowing that if I ever have an accident (God forbid) I've got an easy way to capture critical info & report the accident directly to my insurance company. What a handy service. Nice job Merchants - I'm glad I'm a customer! ### 5/5 — Policyholder *2012-03-09, version 1.01* Great app for reporting claims. Easy to use. Also good for contacting the tow company or for getting glass replacement. Very convenient in case of an accident or emergency. ### 2/5 — Payment options *2012-04-09, version 1.01* You should work on allowing policy holders to make payments through the mobile app. 2 stars for coming out with an app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*