# Mercury Assist — user reviews

> 13 indexed App Store user reviews of Mercury Assist by Mercury Administrator and Underwriter Agency Pty Ltd, rated 1.10/5 from 26 ratings.

- Source: https://appshunter.io/ios/app/mercury-assist/id1095129600/reviews
- App overview in markdown: https://appshunter.io/ios/app/mercury-assist/id1095129600.md
- Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 25

## Newest reviews (3 of 13)

### 1/5 — So many things

*2018-04-23*

There are so many things wrong with this app. But to cut it short it doesn’t work well at all!

### 1/5 — Unusable

*2018-01-02*

I downloaded the app thinking it would be useful, as I have Mercury Auto Insurance. However, once you download the app it asks for an access code, but gives no explanation how to get such code leaving no way to set up the app once downloaded. Please fix this issue

### 1/5 — Doesn't work

*2017-09-27*

Whenever I open the app it says I don't have an internet connection. This is not correct.

## Most critical reviews (10 lowest-rated)

### 1/5 — Login

*2020-05-27*

I can’t say what can or can’t do. Hell the app is useless, when you can’t login. And the login format is different from the online login, using a browser. 
Browser > email + password = works
App > cell # + password = don’t work 
??????????????????????????????????

### 1/5 — Login not working

*2020-04-15*

What makes the app useful if you can’t even activate an account? I was hoping to be able to access my policy documents through the app but can’t even login. This should really be fixed!

### 1/5 — Awful

*2020-03-06*

It keeps asking for an activation code and I don’t know what it is. The other one was great. Why do they do this? I guess it gives somebody something to do.

### 1/5 — APP It doesn’t work

*2020-03-03*

Try to log app need help.

### 1/5 — Login Issue

*2020-02-28*

The login screen does not work.  Entered correct info numerous time without being login.   Common Mercury,  a billion company and can’t even have a workable app?

### 1/5 — Mercury should be embarrassed!

*2019-06-23*

Piece of garbage app does not work. Can’t even activate an account. It implies you will receive an activation code by asking for your cellphone no. but nothing ever happens. How can a major company put out a completely useless app. Hire somebody who knows what they’re doing!  Unfortunately I can’t give this zero stars so I have it the next lowest 1

### 1/5 — No way to activate

*2019-05-10*

Can’t figure out how to activate my account.

### 1/5 — DONT CARE?

*2019-04-24*

I guess they dont care. Thought I would try it and everyone else is correct. HOW DO WE GET ACTIVATION CODE??!! No response from developer, guess they dont care.

### 1/5 — Ridiculous

*2018-12-29*

It does not work ! Do you hear me mercury ? It does not work !!!!!  It is supposed to help us, not to drive us nuts !!

### 1/5 — Total garbage

*2018-06-01*

Can’t get any kind of satisfaction from this piece of garbage. Don’t waste the space on your phone.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*