# Mercuryo Bitcoin Cryptowallet — user reviews > 126 indexed App Store user reviews of Mercuryo Bitcoin Cryptowallet by MoneyAmber UAB, rated 4.68/5 from 1,131 ratings. - Source: https://appshunter.io/ios/app/mercuryo-bitcoin-cryptowallet/id1446533733/reviews - App overview in markdown: https://appshunter.io/ios/app/mercuryo-bitcoin-cryptowallet/id1446533733.md - Rating breakdown: 5★ 952 · 4★ 52 · 3★ 20 · 2★ 18 · 1★ 48 ## Newest reviews (10 of 126) ### 1/5 — Account deletion *2024-08-02, version 2.1.9* I don’t wanna use this app any more , it is not easy to delete the account , and I requested to delete my data, they said they keep your data for 7 years, although their policy on the website says you can request to delete your data, but they don’t follow the policy. ### 1/5 — Unable to fix verification failure or receive email support. *2024-07-26, version 2.1.9* Unable to fix verification failure or receive email support. —————— —————— —————— —————— Will redownload it if they ever fix this app. ### 1/5 — App keeps crashing when attempting top up! *2024-04-11, version 2.1.6* I loved this app and thought it was one of the greatest platforms to buy on but as of last night and today it continues to crash on me every time I go top up ### 1/5 — Impossible to complete a financial transaction *2024-04-04, version 2.1.6* Have tried multiple cards, multiple banks and multiple platforms (windows, google, apple ios) . The banks never even receive a transaction request. Mercury tech support are polite but ultimately unhelpful. I would not recommend this app for U.S. transactions ### 1/5 — Terrible service *2023-09-28, version 2.1.0* Terrible support. Stupid system of verification. I don’t recommend ### 1/5 — Delayed transactions *2023-05-19, version 2.0.17* They will accept you money and hold your funds, even if they don’t have the capability of completing the transaction. Not a trustworthy exchange whatsoever ### 1/5 — Can Buy But Cant Withdrawal *2023-04-24, version 2.0.14* Never had an issue with this app, until recently. I can purchase Etherium, but if I want to move it somewhere else it won’t let me. It’s now been three days and support doesn’t have an answer to what’s going on. ### 1/5 — Misleading about their fees *2023-04-03, version 2.0.12* Expect actual fees to be much higher than quoted. No response from support. Avoid ### 2/5 — Bitcoin *2022-11-16, version 2.0.2* I really want to use this app but it doesn’t support my country currency that’s GHS, I’m in Ghana and we will be glad if our currency will be added on this platform for us to enjoy the service of this company ### 3/5 — App keeps crushing *2022-09-17, version 2.0.2* The app keeps crushing and is very bad please try and fix the crushing problem ## Most critical reviews (10 lowest-rated) ### 1/5 — Holding my fund and not talking to me *2026-02-18, version 2.4.1* This company held my funds for 18 days and they opened a case for me without solving for 18 days and they stop responding my emails.. they help my $121 since first of this month (feb) and today is 18th of Feb ### 1/5 — Not safe *2025-08-20, version 2.3.1* I bought USDT for a couple of days now it’s not letting me withdraw and it’s not letting me sell the coin back to my card . It’s says bad request amount off limits ### 1/5 — Scam ! Scam! *2025-05-30, version 2.2.7* Scam I lost $45000 to mercuryo anytime I tried to send out my bitcoin to external wallet they always intercept the transaction and replaced it by a new wallet address ### 1/5 — Wouldn’t trust them *2025-01-20, version 2.2.3* I put $30 into an account to go back to my trust wallet and while I was creating the account and in the middle of authorization it got sent god knows where and I didn’t authorize it. Tried to reach out through support and their AI tries to avoid getting a human to you as much as possible. Scammy untrustworthy app that I never plan to use again. The only reason I used it was because trust wallet directed me. ### 1/5 — Horrible *2025-01-05, version 2.2.3* App let me buy bitcoin but has a error everyday when trying to transfer to another wallet ### 1/5 — Fraudulent Site *2024-12-13, version 2.2.2* Do not put sensitive information. Scammers. ### 1/5 — Can’t even use it *2024-11-19, version 2.2.1* You can’t even add any cards and this app is always having errors and takes your full social do not trust this app it’s sketchy and doesn’t work ### 1/5 — scam *2024-11-14* you can’t withdraw the money ### 1/5 — This app will rob you *2024-10-22* Installed, got verified and bought some bit coin. After a few months my verification is unverified. Tried to get verified again and will no longer allow. Contacted support and they say the same thing, can’t verify me anymore. If you are looking to make donations, use this app. Support is horrible and whatever money you invest will be gone. I had high hopes for this but like most things out there today, was just another scam!!! ### 1/5 — Worst app *2024-10-17, version 2.2.0* Worst app ever I was allowed to buy bitcoin twice and since then it say account on limit ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app *2025-09-08, version 2.3.2* Easier to use and secure for new user ### 5/5 — Mercuryo forever *2025-01-10, version 2.2.3* Too unique fast and reliable ### 5/5 — 👍🏻 *2023-09-19, version 2.1.0* 色んなアプリ使って訳分からないエラーが出て、 余雄 、日本のクレカ やデビットカード使えるアプリ見つけました、使いやすくて助かる 、ありがとうございます ### 5/5 — Irina *2022-08-17, version 2.0.2* Очень удобно, что можно иметь сразу несколько карт ### 5/5 — Otziv *2022-08-14, version 2.1* Good, super ### 5/5 — Круто *2022-08-11, version 2.1* 👍🏻👍🏻👍🏻 ### 5/5 — Jcjfjfjfjjf *2022-08-05, version 2.1* Ccmmccmkf ### 5/5 — Good app *2022-08-03, version 2.0* very good app, I use it with pleasure and I recommend it to everyone. ### 5/5 — Good *2022-07-31, version 2.0* Good ### 5/5 — Аноним *2022-07-31, version 2.0* Приложение наверно хорошее я не смотрела --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*