# Merge Elves : Merge 3 Puzzle — user reviews > 265 indexed App Store user reviews of Merge Elves by IVYMOBI LIMITED, rated 3.90/5 from 69 ratings. - Source: https://appshunter.io/ios/app/merge-elves-merge-3-puzzle/id1558066074/reviews - App overview in markdown: https://appshunter.io/ios/app/merge-elves-merge-3-puzzle/id1558066074.md - Rating breakdown: 5★ 38 · 4★ 11 · 3★ 5 · 2★ 3 · 1★ 12 ## What do users think of Merge Elves? Overall sentiment: mixed **Pros** - 🚀 Fast gameplay - 🌟 Cute and charming graphics - 👍 Relaxing and addictive gameplay - 🎁 Generous rewards and events **Cons** - 🐛 Frequent crashes and bugs - 🔒 Issues with cloud saving and data loss - 🕰️ Slow progression and repetitive gameplay - 💰 Expensive in-app purchases **Commonly reported bugs** - Inability to collect/merge certain event items - Disappearing progress and lost purchases - Unresponsive controls and freezing issues - Compatibility problems on newer devices **Most requested features** - More levels and content updates - Improved cloud saving and data recovery - Faster energy/resource regeneration - Better event design and rewards ## Newest reviews (12 of 265) ### 2/5 — Game *2026-07-09, version 3.2.7* I wanna thank you for ruining the game for the player. instead of you letting the player actually play the game and figuring out by themselves you just played it for us and you just told us how. that show shows that you don’t want the player to play that shows you want to play them yourself and that you want to get bad reviews and you want to get as little stars as possible thank you for ruining the game. it looked like it was a fun game. I was hoping it was gonna be a fun game, but I’m sorry it’s ruined. ### 3/5 — It reset my all money and diamonds. *2026-06-14, version 3.2.6* Like other reviewers said, it was loading then close this game automatically, so deleted this game and download again. Then it reset my money, mineral and diamonds so now I have only 100 each of them. BUT it didn’t reset my all records, so I can’t increase capacity of money and mineral because I need 800 mineral to build storage which is impossible to have because of capacity. Now capacity is just 100 each, so I don’t know what to do. I used to play this game for 3 years, so I am so upset now. ### 4/5 — Great Game but Glitchy *2026-05-22, version 3.2.5* I LOVEE this game I will sit and play it for HOURS but lately it’s been so glitchy sometimes the app won’t even open for me 😔 ### 2/5 — It is not working *2026-05-13* I have same problem. I do love this game, but it was back to Home Screen afterthought fully loading. I remove this game and download again. Then it worked for a while, then same problem happened. ### 3/5 — Terrible customer service *2026-04-13, version 3.2.2* I’ve been playing this game for over a year, and I’ve run into way too many problems. In the egg tree, I lost 6 slots that I already paid for, and they never refunded my diamonds. The game has also deleted stars on its own from worlds I already finished, and I still didn't get the rewards. To top it off, for almost two weeks now, I haven't been able to get the free gifts because it says there’s 'no internet.' I’ve already written for help, but they are nowhere to be found. Overall, it’s a good distraction, but there are so many things they could improve—starting with customer service. There’s no way to talk to anyone; you just send an email and pray they read it and someone actually replies ### 4/5 — Please read before getting the game *2026-03-14, version 3.2.1* I have been playing for about a year, and suddenly whenever I try to open the app, after it fully loads and it is about to bring you to your garden, it sends me to my Home Screen. I have tried various different methods to fix it, but I don’t want to refresh in case it deletes my progress. I love the game and am really missing my little elves buddies. Please help me by giving me advice, or if it’s a common bug, please fix it! 🙏🙏 ### 4/5 — Good, but…… *2026-02-07* I have been playing for about a year, and suddenly whenever I try to open the app, after it fully loads and it is about to bring you to your garden, it sends me to my Home Screen. I have tried various different methods to fix it, but I don’t want to refresh in case it deletes my progress. I love the game and am really missing my little elves buddies. Please help me by giving me advice, or if it’s a common bug, please fix it! 🙏🙏🙏 ### 3/5 — Same old same old *2025-12-05, version 3.1.6* I have been playing this for years but not much anymore. I like the events but although there are new elves, there is nothing new in the events. They are all a repeat of past events. Nothing new or challenging. ### 4/5 — Game unresponsive *2025-06-29, version 3.0.2* The game is stuck at the beginning. It is not allowing me to put the coins into the coin-bank in order to buy eggs, houses, and storages. It worked before, now for some reason it is not letting me. I also am having trouble contacting the game support. ### 4/5 — 最高！ *2025-06-23, version 3.0.2* おもしろい(^-^) ### 4/5 — Amélioration *2025-02-06* Je peux enfin utiliser le jeux sur mon iPad. Il y encore quelques bugs mais à part j’aime bien ce jeux tu peux avancer sans avoir à payer. Les graphismes sont jolis. **Developer response:** Je suis vraiment désolé, nous essayons également activement de mieux adapter le jeu à l'ipad et de vous offrir une meilleure expérience de jeu. Nous avons également mis à jour la dernière version du jeu, vous pouvez également essayer de mettre à jour la dernière version pour voir si le problème est résolu. Merci pour votre soutien continu et votre amour pour le jeu, et si vous avez des questions, vous pouvez nous contacter via notre Facebook (Merge Elves) ou notre Gmail (mergeelves@gmail.com). ### 3/5 — No new levels *2025-01-03* Great game but level 296 was last level in years. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrated *2026-06-23* I’ve enjoyed playing this game for three years, but now it won’t load anymore. I tried getting in touch with a developers but have found it impossible. This is ridiculous. ### 1/5 — No support… it’s been Literally a MONTH *2026-06-08, version 3.2.6* I have literally been waiting for a month for a fix to the game shutting down every time I open it.product I purchased disappeared, and they did correct that, but I can’t play the game because any time I spend diamonds the diamonds disappear and the item I purchased with the diamonds also disappears because the game force closes and has to be uninstalled and reinstalled to open,and it won’t update to the newest game, so it’s not worth downloading. This is however an Apple specific issue as my other account on my android phone has no issue. So, if you’re playing on an apple product, best to save your money and play a different game. ### 1/5 — Won’t load any more *2026-05-23, version 3.2.5* I reported the problem a while ago, but they didn’t reply, and their contact page doesn’t work so I can’t get in touch again. Very disappointed. ### 1/5 — 1 star because.. *2026-05-13* Recently got back on only to discover that my permanent lifetime membership is gone, as is all the purchased and cleared land. I am not sure what else is missing yet, but I am extremely unhappy with these recent changes ### 1/5 — Game seems to be broken *2026-03-02, version 3.2.0* Can't get daily freebies, says that the internet is missing. My internet is not missing ### 1/5 — I was stupid enough to buy the premium lands *2025-12-17, version 3.1.7* Thinking they’ll give me more land but your island is so small it’s unplayable every now and then I’ll remove enough just to put 3 more things on the island and then they cry it’s too full how can that be fun if you can’t merge any freakin thing it’s freakin annoying as hell ### 1/5 — Really bad events *2025-11-18, version 3.1.4* You need to come up with new and interesting events. You just keep recycling old events that have little interest and no challenge. ### 1/5 — Неполадки *2025-08-24* Ранее игра была на андроиде и там летал воздушный шар, теперь на другом устройстве этого нет. И вообще игра замедлилась, раньше все действия происходили намного быстрее. Можно ли это как то настроить? ### 1/5 — Card Collection *2025-08-12, version 3.0.5* The card collection is a big scam. I spent money to purchase every extra star card I could get from the events and all the side games. I am one 3-Star Card away from finishing and my only chance is today’s daily reward. The card collection expires at the same time that I can collect the daily reward. Why do developers continue to think this is ok to scam players who spend money on their games. Apple should look into these scams. ### 1/5 — Gems paid for. 25 a day. 2 days not getting *2024-02-12* Annoyed with non existent customer service. Have posted about missing gems. 25 a day I paid for. And 2 days not been able to get them. They keep saying about connection on street but I have no problem with other games. So although I really like the game this has happened before. So I’d like a refund and then will delete the game I SENT THIS LAST YEAR AND IT WAS RESOLVED. BUT NOW I CANT GET INTO SFS TO GET GEMS. I HAVE TRIED TO CONTACT YOURSELVES THROUGH THE GAME. THROUGH FACEBOOK. THROUGH MESSENGER. ARE YOU ALL OUT OF THE OFFICE ??? I’m being facetious **Developer response:** We're so sorry, dear. If you do not get a refund, you can contact us via Facebook and provide your game id, and we will make up for the missing items. ## Most praised reviews (10 highest-rated) ### 5/5 — elves *2026-05-22, version 3.2.5* I like the game, but it does take a tad too long for the elves to wake back up. ### 5/5 — Срочно прошу ответить на мой вопрос!!!! *2026-03-16* 1204 уровень по общим достижениям. Как понять когда появятся новые уровни в игре? Я сейчас остановилась на 298 уровне. Хочется продолжения. И побольше возможности зарабатывать кристаллики 🥰 ### 5/5 — Cool *2025-08-12, version 3.0.5* I love to see the pets get cooler and cooler! I also love the events😍🥰😘 ### 5/5 — Merge elves merge 3 puzzle *2025-05-14, version 2.9.11* The game is really great and fun but lately keeps crashing and freezing in the middle of elves secret realms or mission. Please fix this issue and thanks. Keep the good work. ### 5/5 — Merge elves merge 3 puzzle *2025-05-07* The game is really great and fun but lately keeps crashing and freezing in the middle of tower or mission. Please fix this issue and thanks. Keep the good work. **Developer response:** Thank you for your feedback and support! Could you please let us know exactly where the crash happens (e.g., which tower or mission)? You can also email us with more details so we can investigate further: devs@lisgame.com. ### 5/5 — Игра супер *2025-03-27* Игра хорошая,мне очень нравится,но не даёт смотреть рекламу что бы забрать приз( ,а так все пока что хорошо) ### 5/5 — Love It *2025-02-14* I have been playing this game since it came out and I love it. **Developer response:** Hi Skooshy, so sorry for the inconvenience. Please contact us with FB: https://www.facebook.com/mergeelves. We will check the problem. Thanks for your support. ### 5/5 — Хорошая игра, че вы гоните *2024-08-12* Поняли? **Developer response:** Здравствуйте! Если у вас есть какие-либо вопросы, вы можете связаться с нами, отправив свой идентификатор и конкретные вопросы по адресу customers@lisgame.com, или вы также можете отправить нам сообщение через «Свяжитесь с нами» в игре. Наша служба поддержки клиентов сделает это за вас, спасибо за понимание и поддержку. ### 5/5 — Relaxed game *2024-07-14, version 2.7.1* Lovely graphics! So enjoying the quiet pace of this game. ### 5/5 — Мила *2024-06-07* Игра очень нравится. Все супер, но не работает реклама не могу бесплатно получить приз и как включить не знаю **Developer response:** Здравствуйте, спасибо за вашу поддержку и любовь к нашей игре. Мы как можно скорее добавим рекламу, чтобы решить эту проблему. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*