# Merge Paradise : Match Puzzle — user reviews

> 193 indexed App Store user reviews of Merge Paradise by Storytaco.inc, rated 4.70/5 from 1,790 ratings.

- Source: https://appshunter.io/ios/app/merge-paradise-match-puzzle/id6480382557/reviews
- App overview in markdown: https://appshunter.io/ios/app/merge-paradise-match-puzzle/id6480382557.md
- Rating breakdown: 5★ 1,478 · 4★ 165 · 3★ 51 · 2★ 27 · 1★ 69

## What do users think of Merge Paradise?

Overall sentiment: negative

**Pros**

- 💕 Addictive game
- 👍 Good game

**Cons**

- 🐛 Technical issues
- 🐛 Keeps deleting stuff
- 🐛 App doesn't open
- 🐛 Game won't open

**Commonly reported bugs**

- Technical problems
- Weird issues
- Deleted items
- App crashes

**Most requested features**

- Better support

## Newest reviews (17 of 193)

### 4/5 — Stuck Botanical Garden Mission

*2026-08-11, version 2.8.8*

Progress has been  stuck on level 2 all week because top ribbon never populates with any “orders” in the garden ribbon despite merging 100’s of items. Can only merge for 1 coin at a time despite how many merges are performed

### 3/5 — Frequent bugs

*2026-08-07, version 2.8.8*

Really like this game but the frequent bugs are a big problem. There garden side game has been going on for a week and the bugs still aren’t fixed. Difficult to get response from company to the bugs.

### 3/5 — 재밌는데 버그가 너무 많아요

*2026-08-03*

정말 재밌게 게임하고 있었는데 버그가 너무 많아요
식물원 이벤트는 아예 진행조차 되지 않네요ㅠㅠㅠ 문의 넣어놨는데 답변도 못받음.. 해결 좀 해주세요🙏

### 2/5 — Will not load

*2026-07-20, version 2.8.6*

I would love to play a game… the app won’t load.

### 3/5 — Errors after update

*2026-07-15, version 2.8.3*

New Update broke the game on both my ipad and iphone.  Game is pretty fun but errors suck.  Now I can’t get the progress bar to load 1% on launch

### 4/5 — 마야의 정글모험

*2026-07-05*

마야의 정글모험 이벤트 중 이전 화장품 ? 그게 떠요 ㅠㅠㅠㅠ 오류인 것 같은데 치크브러쉬, 미니 치크 등등 .. 마야의 정글모험과 관련 없는 것이 뜨는데 업데이트 부탁 드립니다 ! 
재밌게 잘하고 있어요 ㅎㅅㅎ

### 1/5 — Never loads

*2026-07-01, version 2.8.1*

As soon as I downloaded this game I constantly got a “server network is unstable” and it never loads. I haven’t gotten a chance to even try it for a real review yet.

### 4/5 — W•T•F

*2026-06-28, version 2.8.1*

Ive been playing for awhile and enjoy it but for the last 2 days I can’t get the game to open and when I go to contact the App support it’s in a different language and have no idea how to tell where to contact them

### 1/5 — 아오 실행 왜 안돼요?

*2026-06-28*

지웠다 깔고하면 되길래 했더니 종료하고 다시 키면 실행 또 안되도 지웠다 깔고 되서 하면 또 안되고 재료랑 보석이랑 날아가는데 다 초기화 되고 겜 섭종인가??

erTKJFFk9JOjRxPUqUIDnIu4SC83

왜 접속이 안되냐구요!!!!!!

### 3/5 — 오류 개선좀 해주세요

*2026-06-28*

앱을 10번 이상 실행해도 안들어가질때가 종종 있고 빙고게임 할때고 라운드 3개중 2라운드는  진행도 안되고 바로 넘어가고 게임안에사
렉걸리고 오류가 많이 납니다 계속 로딩되서 앱 다시 실행하면 영원히 안들어가져서 암걸릴거 같습니다

### 1/5 — Tech issues

*2026-06-28, version 2.8.1*

The game is nice … too many app tech issues constantly deleting and redownloading and it took my money twice

### 1/5 — Breaking my heart

*2026-06-27, version 2.8.1*

It was my go to game…now I can’t even open it, the last few hours has been hell. Fix it, please.

### 2/5 — Soo many technical issues

*2026-06-27, version 2.8.1*

Game started freezing and glitching and if I tapped things game would not respond. Most of the time the game would not load passed 97% and I could not play the game at all very disappointing

### 4/5 — 게임 오류 / 로딩 화면이 멈춰있음

*2026-06-27*

어제 다운로드 받아서 재밌게 하고 있었는데 아침에 앱을 켜니까 로딩화면에서 멈춰서 안 넘어가네요
쌓인 먼지를 청소하는중…97% 에서 멈춰있습니다

### 1/5 — Scam

*2026-06-17, version 2.8.1*

Played this game on a survey site but when it came to get my bigger prize all of a sudden they had no record but the smaller rewards had been added

### 1/5 — In game purchases don’t go through

*2026-06-05, version 2.8.1*

I thought the game was a lot of fun, but a few times now, I’ve made in app purchases and nothing went through in the game but I was still charged. I messaged support a couple times and was basically told they couldn’t do anything and I just request a refund from apple. Their technical issues need to be fixed or it’s not worth playing this game.

### 1/5 — Jeu à fuir

*2026-06-01*

Ah fuir, Depuis un mois il y a un nouveau bug à chaque MAJ. Actuellement je ne peux même plus jouer depuis la dernière mise à jour le jeu s’arrête de charger à 97%. 
Update après un mois sans pouvoir jouer le jeu remarche à nouveau sauf que je suis revenue au niveau 1 alors que j’étais au niveau 56 si je ne me trompe pas, j’ai perdu des mois de jeu, d’achat, de récompenses, aucune réponse par mail, ni ici et comme on ne peut pas lier son jeu a un compte je ne peux pas récupérer tout ça que j’avais fais.

## Most critical reviews (10 lowest-rated)

### 1/5 — Frozen

*2026-08-13, version 2.8.9*

App is stuck loading at 97% for over a week. Deleted, re downloaded. No luck. Very frustrating.

### 1/5 — 버그 천지 게임

*2026-08-07*

첨에 재밌게 하긴했는데 갈수록 버그 천지임 식물원 이벤트는 진행도 안되고 생성기 없어지고 하루 넘게 97퍼 로딩에서 안넘어가고 보관함에 있는것도 날라갔다가 들어왔다가 혼자 난리에 어쩔때는 잘 안나오는 아이템만 주문 들어오고 몇백번을 해도 그 아이템 계속 안나옴 봉독 아직도 안나왔음 거기다 식물원 이벤트 계속 안되는거 보고 있자니 열받아서 때려치움

### 1/5 — BUG MISE À JOUR

*2026-07-31*

Des objets qui disparaissent, des commandes qui n’apparaissent pas dans les arcades, bcp de bug depuis les deux dernières mises à jour, faites quelque chose

### 1/5 — Game doesn’t work

*2026-07-19, version 2.8.6*

I downloaded the game, played it once last night now today it’s stuck on an endless loading loop! Deleting and installing again didn’t work.

### 1/5 — Won’t Load

*2026-07-17, version 2.8.6*

I got the app today and it will not load past 80%.  I have updated my iPad and it still will not load.  Disappointed

### 1/5 — Bug

*2026-07-15*

Bonjour, j’ai acheté la tirelire d’énergie Niv.2 qui était à 3,99€, le montant m’a été débitée mais je n’ai pas reçu mes énergies !! Quand je quitte et reviens sur l’appli et appuie à nouveau sur la tirelire d’énergie, ça met que c’est entrain de charger mais ça ne charge pas et du coup j’ai payé pour rien parce que je ne reçois pas ma récompense

### 1/5 — Update issues

*2026-07-14, version 2.8.3*

Since I did the update this morning. The game will not load stuck at 0%

### 1/5 — Update

*2026-07-14, version 2.8.3*

Installed the update and now it won’t open at all

### 1/5 — charger for no reason

*2026-07-07, version 2.8.1*

i was charged five dollars for this game and i don’t know why

### 1/5 — Tracking issues

*2026-07-06, version 2.8.1*

Significant tracking issues. Also the in game ads like to do the “oh you clicked x to leave the ad? You must actually want to download the game so we’ll force the pop up screen and try to open the App Store.” Gross.

## Most praised reviews (10 highest-rated)

### 5/5 — 재밌긴한데

*2026-06-28*

게임 아예 안열리는것좀 어떻게 해주세요 한두번도 아니고 이번엔 몇시간동안 안들어가지네;;

### 5/5 — 오류

*2026-06-27*

97퍼에서 진행이 안됩니다
여러번 껏다 켜도 97에서 안넘어감
0db8kX8VGQcipcey4qRCFVlV3KR2

### 5/5 — 아이템중에 캐리어가 사라졌어요

*2026-06-05*

생성기중 하나임 캐리어가 하루아침 사라져서 게임진행이 안되는데 어떻게 해야하나요

### 5/5 — 앱 안들어가져요 ㅜㅜ

*2026-06-01*

오늘 갑자기 앱 입장이 안돼요 ㅠㅠ 97프로에서 멈춰있어요 ㅠㅠ 왜 이러죠 ?

### 5/5 — 97퍼에서 작동을안해오 ㅜ

*2026-06-01*

잘하고있었는데 어제부터 안들어가져요 ㅜ

### 5/5 — 다른머지보다 잘퍼줘요

*2026-06-01*

근데 지금 97프로에서 안틀어지고잇어요 ㅠjZmE99KVbuOTGmKH05XHqyS4A3I2

### 5/5 — 게임은 재밌는데 자잘한 오류가...

*2026-06-01*

현재접속이 잘안됩니다... 게임은 참 재밌네요. 그리고 35분 깜짝이벤트 그건 나오는 조건이 어떻게되는지 궁금합니다. 공식 커뮤니티사이트는 없나요?

### 5/5 — 좋은 게임인데..

*2026-04-10*

이벤트 시작했는데 들어가보니까 미션이 아예뜨지않네요.. ㅠ 이틀째 안뜨고 계속 번개만 쌓이는중입니다

### 5/5 — 갤럭시쓰다가 아이폰으로 넘어오려는데

*2026-02-19*

계정연동이 왜 안되나요...? 1렙부터 다시 시작하라는 말인가요..?

**Developer response:** 안녕하세요, 스토리타코입니다.
먼저, 게임 이용에 불편을 끼친 점, 사과의 말씀 드립니다.
남겨주신 리뷰를 꼼꼼히 확인했습니다. 해당 현상을 도와드리고 싶지만 정보가 부족한 상황입니다.
다소 번거로우시겠지만 일반 메일이 아닌 [게임 내 문의하기] 를 통해 문의를 남겨주시면 감사하겠습니다.
문의하기 버튼에 대한 접근이 어려우실 경우, 로딩 화면 하단에 적힌 UUID 혹은 그 캡처 화면을 cs@storytaco.com으로 보내주세요.
위 방법으로 회신해주시면 빠르게 도움을 드리겠습니다. 

감사합니다.

### 5/5 — Bien

*2025-12-11*

J’aime bien ce genre de jeux. Ça détend

**Developer response:** Bonjour, voici Story Taco. Tout d’abord, nous tenons à nous excuser pour tout inconvénient. Nous avons soigneusement vérifié votre avis qui ne contenait pas suffisamment d'informations pour continuer. Bien que cela soit gênant, veuillez sélectionner [Demande en jeu] plutôt qu'un e-mail ordinaire pour nous envoyer vos données en jeu. Merci.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*