# Mergical - Match Island Game — user reviews > 1,244 indexed App Store user reviews of Mergical by REIN TECHNOLOGY LIMITED, rated 4.50/5 from 12,545 ratings. - Source: https://appshunter.io/ios/app/mergical-match-island-game/id1459499304/reviews - App overview in markdown: https://appshunter.io/ios/app/mergical-match-island-game/id1459499304.md - Rating breakdown: 5★ 8,906 · 4★ 1,992 · 3★ 828 · 2★ 326 · 1★ 493 ## What do users think of Mergical? Overall sentiment: neutral **Pros** - 🚀 Addictive and fun gameplay - 👍 Cute and appealing graphics - 💡 Variety of merge options and activities - 🚀 Relaxing and casual experience **Cons** - 🐛 Frequent crashes and glitches - 🔋 Workers have short energy durations - 💰 Expensive in-app purchases for progress - 🐛 Buggy and unresponsive event features **Commonly reported bugs** - Disappearing items and lost progress - Freezing and crashing during gameplay - Unresponsive or broken event mechanics - Inconsistent or misleading in-app purchases **Most requested features** - More free ways to earn in-game currency - Longer worker energy durations - Improved customer support responsiveness - Ability to disable or customize certain features ## Newest reviews (16 of 1,244) ### 2/5 — 광고 시청 후 강제 종료 현상이 수정된 듯 합니다. *2026-07-18, version 1.2.173* 정말 오래 걸리기는 했지만, 약 2달 정도?? 드뎌 강제종료 현상이 고쳐진 것 같습니다. 이번 업데이트에서 버그가 수정되면서 이 현상이 고쳐진 것 같아요. 업데이트하고 기대했는데, 어제까지는 여전히 강퇴당하기를 여러번 했는데, 오늘 문제없이 퀘스트 수행할 수 있었습니다. 부디 잘 유지되기 바랍니다. 감사합니다. 아.. 다시 강퇴… 속상합니다. ### 2/5 — Dolls need a delete button *2026-07-14, version 1.2.173* Make dolls deleteable PLEASE FOR THE LOVE OF THIS GAME. they are taking up space and the doll house takes too long to upgrade to a reasonable size. ### 3/5 — Crashed *2026-07-10, version 1.2.172* My game acct got lost after restarting the game ### 4/5 — 광고 시청 후 강제 종료 *2026-05-09* 광고를 시청하고나면 강제 종료가 됩니다. 다시 로그인하는데에는 시간이 걸리니, 5회이상 광고시청을 해야하는 퀘스트를 완성하기 위해 5회 강제종료를 당하는 상황. 게임 진행 중에도 강제종료가 됩니다. 어제부터 이런 상황이 계속되고 있어서 게임을 하기에 매우 불편합니다. 심지어는 다시 로그인하면 바로 전에 했던 결과들이 없어지고 예정의 상태로 복구되어 같은 게임을 여러 번 반복해야 하는 상황. 개선 부탁합니다. **Developer response:** 안녕하세요. 이용에 큰 불편을 드려 정말 죄송합니다. 광고 시청 후 게임이 강제 종료되거나 진행 중 종료되는 현상, 그리고 재접속 시 일부 진행 기록이 저장되지 않는 문제에 대해 확인했습니다. 특히 퀘스트 진행을 위해 여러 번 광고를 시청해야 하는 상황에서 반복적으로 종료가 발생한 점 충분히 이해하고 있습니다. 현재 관련 문제를 확인 및 개선 중이며, 최대한 빠르게 수정할 수 있도록 노력하겠습니다. 불편하시겠지만, 문제 발생 시간과 사용 중인 기기 모델 정보를 함께 보내주시면 원인 분석에 큰 도움이 됩니다. 불편을 드린 점 다시 한번 사과드리며, 더 안정적인 환경에서 게임을 즐기실 수 있도록 최선을 다하겠습니다. ### 4/5 — Fun but … *2026-01-24, version 1.2.170* It’s so hard to organise my island but it’s still fun ### 1/5 — Terrible app support! *2026-01-14, version 1.2.170* I love the game and play a lot but the support for the game is nonexistent. They used to have good in game support, now they just ignore us. They send you off to Discord or tell you to write them an email, but still it gets ignored. They have had an error for months where dolls just vanish and they’re doing nothing to fix it. ### 1/5 — I’m so frustrated!!!!!!! *2026-01-13, version 1.2.170* I have enjoyed this game for years. The night before this I would get kicked off because “no internet”, but I was watching a video on the same device and using the internet on other devices…..it was working!!! Then yesterday it was fine. Today it’s kicking me off again for “no internet”…..once again, I have internet. I have tried contacting them and my tickets disappears. I’m sent to other websites that doesn’t have place to right to. When I try to send an email, it said I don’t have an email address…..I’m sending an email, so I have an email address. I sent a messages through messenger…..nothing!!!!! ### 1/5 — Issue for the past 2 days not able to connect with network *2026-01-12* For the past two days I am not able to play the games though my wifi is completely working fine the game keep on giving error oops no network when all other applications on my phone is working completely fine **Developer response:** We are very sorry to have disappointed you. This issue has been fixed. Please restart your device and the game and try again. If you encounter a similar problem again, please let us know. ### 3/5 — Offline *2026-01-12, version 1.2.170* I’m playing the game and it’s offline!!! My WiFi is working and all of my other game are working but Mergical is offline!!! ### 1/5 — Unstable *2026-01-12, version 1.2.170* The latest update is very unstable. The game disconnects all the time. Super frustrating. ### 1/5 — Lil Red *2026-01-12, version 1.2.170* This used to be a cute little game, now the glitches are many and it’s frustrating. Plus, it used to be if you sent a message the issue would be resolved or you would get a message from support. Now, neither happens. Very disappointing! ### 1/5 — Network error can not retrieve account ID *2026-01-11, version 1.2.170* So many issues with this game. But as of yesterday I keep getting the issue of “Network error, cannot retrieve account information”. Now I have lost years of game play and support team are not getting back to me. Really poor. ### 2/5 — Iphone Açılmama Sorunsalı *2026-01-08, version 1.2.170* Yükledikten sonra herşeyi onaylamama rağmen ilk dolum noktası dolduktan sonra ekran donuyor ve hiçbir şey gelmiyor aynı kapak ekranında takılıyor. En sevdiğim oyunlardan bir tanesiydi oynayamamak üzücü.. 11 de mi genel bir sıkıntı var yoksa ıos sıkıntılı mı? ### 1/5 — 無法偷東西 *2026-01-03, version 1.2.170* 最新的島嶼秘境無法浸入其他玩家的家裡偷積分，不知道是不是這次更新後壞了，每次更新都是休BUG怎感覺越修越多BUG，傻眼 遊戲好玩但真的太爛了！！ ### 3/5 — Christmas *2026-01-01, version 1.2.170* What happened to Christmas realm? ### 1/5 — Took so long to enter the game …😩 *2025-12-31, version 1.2.170* 2-3 min waited for the game … pls fix this bug too ## Most critical reviews (10 lowest-rated) ### 1/5 — not good *2026-09-07, version 1.2.178* this game is all messed up everything about please don’t spend your money they don’t have you your reward and trophies ### 1/5 — Way too many bugs! *2026-08-31, version 1.2.178* Great game, BUT I’ve never played a game with so many bugs! Latest bug (that been happening for weeks), you play a side game, win prizes but they never show up! Terrible quality control! ### 1/5 — Hayalgulay *2026-08-05, version 1.2.176* Oyun açılmıyor ### 1/5 — STOP *2026-08-03, version 1.2.176* getting sick of the “Fixed a few bugs” update. Why not give us something we actually want instead like the ability to delete dolls that make the game unplayable ### 1/5 — New update is trash *2026-07-17, version 1.2.173* Since the new update, more things have gone wrong. I contacted your company twice over the last week and a half to fix the wrong rewards I received in the floating island realm (through the game and then a personal email with photos for proof) and no one has gotten back to me or remedied the problem. I got first place and was rewarded 2nd place diamonds, trophy, and doll boxes. I’m now in classic event fatigue and burnout with this game. Nothing is ever new; the same old game play - all the time. It’s getting boring! Bugs fixes make the game have more bugs. I’ve been a loyal player for over 4 years now and I think I’m gonna be done with this game soon. “Bug fixes” just makes more “bugs” and customer support doesn’t respond and are nonexistent! ### 1/5 — Lost money *2026-05-17, version 1.2.172* I have played this game since 2020. I have loved it until recently. The game keeps closing out and I lose progress. I also loose the purple gems I paid for. Use my tokens to buy extra characters and boom it closes out for no reason. All extra characters gone as well as the coins and purple gems used to buy them. ### 1/5 — Misc. dolls *2026-03-11, version 1.2.171* Please make it to where we can either delete/sell the misc. 1 and 2 dolls we have. I don't play at all hardly because of the space that is taken with all the misc dolls. ### 1/5 — I love the quests *2026-03-09, version 1.2.171* I love the quests in this game but I can’t merge the dolls to start picking up stuff, so no playing the game for me. Please fix this so I can enjoy the game again ### 1/5 — Not happy now *2026-02-26, version 1.2.171* I play game 4 year but now I am not happy This game lost my resource and customer service did not help ### 1/5 — - *2026-02-20, version 1.2.171* Eskiden oynadığım bir oyundu şimdi ne tabletten ne de telefondan açılıyor neden giremiyorum oyuna ## Most praised reviews (10 highest-rated) ### 5/5 — Fun Game *2026-06-05, version 1.2.172* I have been playing this game for yeeeeaaars. Bought many upgrades, unfortunately moved over to iphone so i lost progress but i will do it all again. Very addictive and fun. ### 5/5 — I love the quests *2026-03-31, version 1.2.171* I love the quests in this game ### 5/5 — 已經很多次秘境的寶藏都被吞掉了 *2026-03-07, version 1.2.171* 每週的秘境活動，好幾次我開完好多個天空寶藏之後就閃退，回到遊戲全部都沒有收到、鑰匙也被吃掉了。這週更誇張，我每次開完天空寶藏，甚至是傳說天空寶藏就閃退，回到遊戲我什麼也沒拿到，再這樣我真的玩不下去了，可以協助取回這些獎勵嗎？ ### 5/5 — My favorite game *2026-01-12, version 1.2.170* I’ve been playing this game for at least a year and I just love it! The characters are cute and cool and unique. There’s always a mini game happening so there’s many different options for you to choose from. I wish there were more games like this honestly because I’m hooked! 😃 ### 5/5 — Đánh zá *2025-12-19, version 1.2.169* Mình chơi mấy năm r vẫn thấy hay =))) ### 5/5 — Не заходит от интернета *2025-10-26* Не работает на интернете от любого причем.исправьте ### 5/5 — Realm *2025-10-02, version 1.2.168* For some reason, every time I go to an island or realm I can’t go back to the main island!!! I have to restart the game in order to get back to the island!!! Needs fixing!! Thank you!!! I’m gonna be a nuisance until the issue is resolved!! ### 5/5 — Sorun *2025-09-30, version 1.2.168* Güncelleme yaptıktan sonra oyuna giremiyorum bir kaç defa silip tekrar yüklememe rağmen sorun devam ediyor yardımcı olabilir misiniz ### 5/5 — 很好玩 *2025-09-22, version 1.2.168* 如題，但是換手機，帳號問題很難轉之前記錄，索性只能重玩 ### 5/5 — Açılmıyor *2025-08-14, version 1.2.168* Oyun neden açılmıyor --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*