# Meridian Trust — user reviews > 50 indexed App Store user reviews of Meridian Trust by Meridian Trust Federal Credit Union, rated 4.80/5 from 4,801 ratings. - Source: https://appshunter.io/ios/app/meridian-trust/id891862440/reviews - App overview in markdown: https://appshunter.io/ios/app/meridian-trust/id891862440.md - Rating breakdown: 5★ 4,134 · 4★ 522 · 3★ 102 · 2★ 14 · 1★ 29 ## What do users think of Meridian Trust? Overall sentiment: positive **Pros** - 🚀 Fast - 👍 Convenient & Easy - 👍 Amazing app/bank - 👍 Best banking app ever - 👍 Love the upgrades - 👍 Prompt, friendly, efficient - 👍 Incredible Credit Union - 👍 Pretty Sleek! - 👍 Great improvement - 👍 Great Customer Service - 👍 Love it!!! - 👍 Great app - 👍 This app is great! - 👍 Very crisp website! - 👍 Great app Meridian Trust! - 👍 Very Clean & Super Helpful - 👍 New online banking system - 👍 MTFCU new app is Amazing!!! - 👍 Best app! - 👍 Fingerprint logon is awesome **Cons** - 🐛 Bug at Log-In Screen - 🐛 Zelle does not work - 🐛 Crashing - 🐛 Terribly slow - 🐛 They don't care - 🐛 Hate new app - 🐛 Forced to update, credentials reset - 🐛 Accuracy not included **Commonly reported bugs** - Login screen freezes - Credentials reset after update - Inaccurate account balance **Most requested features** - Passcode with 6 # or letters - Loan payment amounts and due dates - Widget - Amortization schedule for loans ## Newest reviews (14 of 50) ### 5/5 — Amazing! Will never switch credit unions *2023-04-27* 5 stars been with them for 2 years ### 5/5 — Best banking app ever! *2023-03-11, version 4006.0.1* Love your banking app ### 5/5 — Crashing *2023-01-25* Lately app keeps crashing when I go to look at my account. Please fix this problem! ### 5/5 — I was praying for an update and I love it already *2022-10-10, version 4002.3.2* Literally just opened it and it’s like so great! ### 5/5 — Love the upgrades *2022-10-10* At first I didn’t like the change to the platform but now I love it! It is super easy to use and I love the constant updates. ### 5/5 — Meridian *2022-05-24, version 3023.4.0* Very prompt, friendly, efficient. Advises me of unusual transactions. ### 4/5 — Bank app *2021-10-09* The app in general could use some updates. With the user friendly interface ### 4/5 — I miss my text messages. *2021-09-22, version 3019.0.0* That’s the one thing that this new app lacks. I would love to have that back. A widget would be nice too. ### 5/5 — App update *2021-08-07* I really don’t like the app update the old version was much easier to work with and it was simple to see due dates for loans and easy to pay **Developer response:** Hello, thank you for providing your feedback on our new mobile app. We recently made an update to our online banking. You can now see both your loan payment due date as well as the amount that is due. Thank you for your membership! ### 5/5 — Screen *2021-08-01* I like the old screen where it showed the payments and due date **Developer response:** Hello, thank you for providing your feedback on our new mobile app. We recently made an update to our online banking. You can now see both your loan payment due date as well as the amount that is due. Thank you for your membership! ### 5/5 — Old version was better *2021-07-25* The older version was a lot easier to use and was more pleasing to the eye. **Developer response:** Hello, thank you for providing your feedback on our new mobile app. Your comments are very helpful, and we will take them into consideration as we work to improve. Thank you for your membership! ### 5/5 — Incredible Credit Union *2021-07-01, version 3018.0.4* I love this credit union. They go out of their way to help you. I moved to southern Utah but I still keep my account primary in Jackson at Meridian. I just trust the people that work there and if there’s anything that’s going on they feel looks wrong, they notify you right away.They watch your account for any fraud or safety measures that need to be addressed. They are just like family to me. ### 5/5 — Update *2021-06-29* Loved the app until it updated; not a fan how everything is separate. I feel updates should lead to making things more convenient and easier vs more complicated and extra steps **Developer response:** Hello, thank you for providing your feedback on our new mobile app. Your comments are very helpful, and we will take them into consideration as we work to improve. Thank you for your membership! ### 5/5 — My wonderful experience with Meridian *2021-06-28* I can’t thank you folks enough for how helpful you all are! Donna and Tammie at the Scottsbluff, Ne. branch have really gone above and beyond helping me learn about all of the new features that your bank offers, both in person and via this new updated app. As a senior citizen it’s not always easy to navigate new tech, but you’ve made it a pleasure to explore and use this version. Thanks so much for being so caring and professional. **Developer response:** Hi Phillius, thank you for the wonderful review! Donna and Tammy are both valuable members of our team, and we are so happy to hear about your experience. We appreciate your membership! ## Most critical reviews (10 lowest-rated) ### 1/5 — ZELLE DOES NOT WORK. *2023-12-27, version 4011.1.0* So annoying that you can’t set Zelle. Then why offer the service. ### 1/5 — Terribly slow *2022-05-02, version 3021.3.0* Time to update this app. It’s terribly slow and obviously can’t keep up with the merger. ### 1/5 — They don’t care. *2022-02-10, version 3021.3.0* I’ll just leave it at that. ### 1/5 — Hate new app *2021-06-22, version 3018.0.4* Since the new app I haven’t been able to log in and get my account info. Very frustrating. ### 1/5 — I’ll admit, I’m irritated *2021-06-16* So does it deserve a one star? Don’t know, I can’t get into it. Forcing me to update, then forcing me to change my password, then not recognizing my credentials it didn’t save, I now have to deal with calling them up and figuring out why it doesn’t recognize me. I might consider changing my rating when I’m less fuming as I understand how this can happen, but it’s 8 o’clock at night, I needed to check my account, and now I have to wait until I can call them. I’m irritated and this is the only thing I can do to compensate. **Developer response:** Hello, we’re sorry for the inconvenience you experienced when logging in to the new mobile app. We want to ensure a smooth transition for our members, so if you need further assistance, please contact us at 800.726.5644 or email MemberServices@mymeridiantrust.com. Thank you for your membership! ### 1/5 — Nope *2021-06-12* Was forced to updated my app and when I did my credentials were all reset. When logging back in they force you to change your password, make you provide your account info AND your SSN! Absolutely not!! This is a breach waiting to happen. I don’t care how secure you say your network is, I am not imputing ALL of that info in one place. Very disappointed, I can no longer use the app or site. May have to switch establishments. **Developer response:** Hello, thank you for reviewing our new mobile app. We want to assure you that your account security is our top priority. As a financial institution, for your protection, Meridian Trust needs to authenticate who we are communicating with online. Please know that online banking is secured using the latest encryption and Internet security technologies. Please call us at 800.726.5644, and we would be happy to help you complete the verification process. Thank you for your membership! ### 1/5 — Unbelievable *2021-06-08* Should be a way to give zero stars. They reset this app today, and to reset your credentials you have to type in not only your bank account number but your SSN! Who is managing security for these clowns? Hackers? Who asks for all of this information in one place, electronically? This is a disaster waiting to happen. DELETED! **Developer response:** Hello, thank you for reviewing our new mobile app. We want to assure you that your account security is our top priority. When you log in for the first time, you’re prompted to provide this information so we can confirm your identity. Submitting this information is safe and secure in our online banking and mobile app. Please call us at 800.726.5644, and we would be happy to help you complete the verification process. Thank you for your membership! ### 1/5 — Accuracy not included! *2015-01-26, version 3.7.13* If you depend on accuracy of your available balance don't use this app! Several times now I have gotten over drafted because the "amount available" didn't really match to what I ACTUALLY had in my bank account. So until they fix their stuff I will make sure to tell EVERYONE not to get this app! ### 2/5 — Bug at Log-In Screen *2024-03-27* The app itself isn’t terrible, but I would say that half the time I try to log-in, it successfully logs me in for a fraction of a second before immediately returning me to the log-in screen. It’s becoming beyond annoying to have to enter all of my log-in info twice every time I want to access the app. ### 3/5 — Test *2026-06-06, version 4021.0.3* Awaz test ## Most praised reviews (10 highest-rated) ### 5/5 — Easy peasy! *2026-01-12, version 4019.0.3* It’s a nice tight app that does everything that I need to do. It looks good and it works good. ### 5/5 — Great service *2025-12-24, version 4019.0.3* I live in Kansas so using the remote service for depositing checks is great. ### 5/5 — Review *2025-12-24, version 4019.0.3* I live in Washington state.. and I still bank in Wyoming because MFTCU is a great trusted CU ### 5/5 — Great credit union *2025-12-18* Meridian has great people. That are always ready to help and get you anything you need ### 5/5 — Member since 1989 *2024-11-23, version 4015.0.0* Best credit union I’ve ever had. ### 5/5 — Big Pain *2024-08-14, version 4014.0.0* I have had to go thru your reset process 4-5 times since getting a new phone putting the same info in each time had to do it again today, and now am unable to send this review. ### 5/5 — Helen good *2024-05-30, version 4013.0.2* I’d rather use a passcode with 6 of # or letters. ### 5/5 — Rate *2023-08-22, version 4009.0.0* Fast ### 5/5 — Enjoyable App *2023-06-12, version 4007.2.1* Very Convenient & Easy!! ### 5/5 — Amazing *2023-04-27, version 4007.2.0* I love this app/bank… super easy to navigate through! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*