# Meritain Health CDHP FSA — user reviews > 73 indexed App Store user reviews of Meritain Health CDHP FSA by Meritain Health, Inc., rated 1.10/5 from 184 ratings. - Source: https://appshunter.io/ios/app/meritain-health-cdhp-fsa/id1525580077/reviews - App overview in markdown: https://appshunter.io/ios/app/meritain-health-cdhp-fsa/id1525580077.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 180 ## What do users think of Meritain Health CDHP FSA? Overall sentiment: negative **Cons** - ❌ Login issues persist - ❌ App is useless - ❌ Website works, app doesn't - ❌ Repeated password reset ineffective - ❌ Unrecognized credentials - ❌ Inconvenient for appointments - ❌ Not optimized for password managers - ❌ Clunky reimbursement experience - ❌ Customer service unhelpful **Commonly reported bugs** - Cannot log into the app - Login credentials incorrect on app - App does not recognize user - App crashes or freezes - Unable to create an account - Login functionality doesn't work - App doesn't accept password - App keeps saying incorrect login/password - App not accepting login - App alerts wrong password - App continuously tells you password or login is wrong - App throws logon error **Most requested features** - Fix the login bug - Improve app functionality - Provide an app for medical insurance - Update the app - Fix the app or remove it - Make the app work ## Newest reviews (20 of 73) ### 1/5 — I can’t log in ! *2026-01-17, version 310.17.0* I can login the website fine . I’ve uninstalled and reinstalled the app and it still doesn’t work . A waste of time !! ### 1/5 — Not even affiliated with Meritain *2026-01-12, version 310.17.0* Apple should take this app down. It is not even a Meritain app. ### 1/5 — Not Good *2026-01-07* First time user, trying to log in as a new year begins and my company switched providers. I can log in with my new credentials on the computer. As to the App. Tells me something is wrong. Would definitely give zero stars if it was an option ### 1/5 — App issue *2026-01-02, version 310.17.0* App doesn’t work, website works. ### 1/5 — Can’t log on *2025-12-16, version 310.17.0* I verified my info with them then tried to log on as new user. It will not allow me to create an account. It’s literally my name, zip code (verified with them) and my SSN. Nope- won’t let me create an account. Bummer. ### 1/5 — Can’t login *2025-12-05, version 20.6.0* As all others have said, can’t login to app but I can login to the browser website. HORRIBLE APP!! ### 1/5 — Worse app ever *2025-11-08, version 20.6.0* It keeps saying wrong login and password and that’s not true. The website doesn’t even show you your benefits clearly. Just a mess all the way around!!! ### 1/5 — Can’t Sign In *2025-09-14, version 20.6.0* App has always told me my log in credentials are wrong, but I can log in with them just fine on the website. ### 1/5 — Can’t login *2025-08-27, version 20.6.0* Can’t login at all ### 1/5 — App does not work *2025-08-11, version 20.4.0* Cannot find my account. I can log in on a webpage no problem, but have never been able to log into the app successfully ### 1/5 — Completely broken *2025-07-06, version 20.4.0* Login doesn’t even work even though it works in their website ### 1/5 — Doesn’t work *2025-05-29* This absolutely doesn’t work. I’d give it 0 stars if I could. I have no trouble logging in online but the app always says I don’t exist even though I’m using all of the same information. The convenience of an app is so helpful at appointments - this really needs to be fixed. ### 1/5 — Kashish patel *2025-05-06, version 20.4.0* I wish i can give 0 stars. This app never works. The login and password never matches. Please up your game and compete with insurance companies ### 1/5 — Same experience as others… *2025-05-05* I can login to the website just fine. The app, however, will not let you login. I too have talked to support. Resetting password does nothing. Uninstall/reinstall of the app does nothing. Come on Aetna, either let us login to the Aetna app knowing this Meritain is a spin off company, or get this app fixed. Very poor! ### 1/5 — unable to log in *2025-04-30* I am able to log in on the web app, but not here. Tried and rechecked several times. Also the app is not optimized for password managers. ### 1/5 — Unable to login *2025-04-30, version 20.4.0* I am unable to login with username and password, I confirmed the login multiple time yet unable to log in ### 1/5 — Doesn’t work *2025-04-21, version 20.4.0* It says the information is not recognized or this functionality is not available. I know all my info is correct because it’s just name, social, and zip code. Could be a good app if it worked. ### 1/5 — Doesn’t work, don’t bother *2025-03-11, version 18.2.0* As my title says, this app doesn’t work with my account and I can log in just fine on my mobile browser. Don’t bother with the app. ### 1/5 — App won’t let you log in *2025-03-08, version 18.2.0* Terrible app with log in issues ### 1/5 — Worst app *2025-03-04* I tried to log into this app for 2 years always says the password is wrong logged Into website with same credentials without an issues Why build app that doesn’t work I called them multiple times keep telling me to reset the password well did that 19 times still can’t but works on the web just fine In the end I was told to use the browser if that’s the case fix the app or take it down ## Most critical reviews (10 lowest-rated) ### 1/5 — You guys are idiots *2026-07-10, version 317.15.0* Way to go to not care about your customers and read reviews about how dumb your app developers really are… I still have yet to log in it continues to say wrong password or username… forcing me to go to your clunky out dated website and enter in exact same username and password and gets right in… if my company didn’t use you for insurance I’d be long gone… oh and side note… maybe don’t advertise this as a convenient insurance app for customers like all other good insurance companies do… if it’s not what this app is for then remove this from the App Store seriously you’re confusing customers.. maybe create an app for your customers like allll other insurance companies do ### 1/5 — Cannot login *2026-05-15, version 312.19.0* My credentials work on their website but not this app, useless! ### 1/5 — All the reviews and nothing fixed *2026-03-30* Review after review stating the same thing “I can’t log into the app but can log into my account online just fine” and app developers refuse to do anything about it. Scam. Absolute scam. **Developer response:** Hello, please note this app is not for Meritain Health medical, dental, or vision insurance or Health Savings Accounts (HSA) plans. This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. ### 1/5 — Password Issues *2026-03-14* I have not been able to log in the app despite resetting my password multiple times. It only works on my computer or my web browser. **Developer response:** Hello, please note this app is not for Meritain Health medical, dental, or vision insurance or Health Savings Accounts (HSA) plans. This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. ### 1/5 — Useless *2026-03-01, version 310.17.0* This app is sucks, can’t login ### 1/5 — App doesn’t work *2026-02-20* Same issues experienced here as the other review. Can’t log in. When I use the same credentials on the browser it works every time. No matter how matter how many times I try and reset the password, I get the same result. **Developer response:** Hello, please note this app is not for Meritain Health medical, dental, or vision insurance or Health Savings Accounts (HSA) plans. This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. ### 1/5 — Garbage *2026-02-10, version 310.17.0* Use a browser version. Obviously, they can’t figure out the security part. ### 1/5 — Login Doesn’t Work: App *2026-02-04* Like all the other comments are stating, when logging into the website it recognizes me and allows me in just fine. However, when I try to do the same thing on the app it states I’m not recognized. This isn’t user error. Strange to state in the app’s description as “no hassle for insurance” when the login is broken lol **Developer response:** Hello, please note this app is not for Meritain Health medical, dental, or vision insurance or Health Savings Accounts (HSA) plans. This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. ### 1/5 — It doesn’t work *2026-02-01* Same as the other review. The app doesn’t work. It always the login info is not correct but on the website it works just fine **Developer response:** Hello, please note this app is not for Meritain Health medical, dental, or vision insurance or Health Savings Accounts (HSA) plans. This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. ### 1/5 — Can count on app to fail *2026-01-19, version 310.17.0* “failure is the best thing to happen to you” is probably the motto of the team developing this app. ## Most praised reviews (1 highest-rated) ### 4/5 — Works well for FSA *2021-06-17* I can view my FSA just fine, but can’t view my HRA that is tied to my medical insurance. Is that because it’s part of my medical insurance and this app isn’t for medical insurance? **Developer response:** Please note this app is not for medical, dental, or vision insurance or Health Savings Accounts (HSA). This app is only for Flex/CDHP products including Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you are trying to access one of the Flex/CDHP products, please call 800-566-9305 option 5 and a member of our Customer Service team will be able to assist you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*