# Meritrust Mobile — user reviews > 124 indexed App Store user reviews of Meritrust Mobile by Meritrust Credit Union, rated 4.60/5 from 7,479 ratings. - Source: https://appshunter.io/ios/app/meritrust-mobile/id6444189039/reviews - App overview in markdown: https://appshunter.io/ios/app/meritrust-mobile/id6444189039.md - Rating breakdown: 5★ 6,135 · 4★ 579 · 3★ 223 · 2★ 120 · 1★ 422 ## What do users think of Meritrust Mobile? Overall sentiment: negative **Pros** - 🙂 Kind and helpful staff - 👍 Accessible for visually impaired users - 💡 Customizable app layout **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow loading times - 🤔 Confusing and outdated user interface - 🔍 Lack of important features from previous app - 🤯 Forced migration to new app with poor user experience **Commonly reported bugs** - Scheduled payments not processing correctly - Incorrect account balance information - Login issues and inability to access accounts **Most requested features** - Bring back quick balance widget - Improve transaction search and filtering - Add support for landscape mode on tablets ## Newest reviews (14 of 124) ### 2/5 — Not a reliable app *2026-01-02, version 2025.08.001* The Meritrust mobile app is not alway reliable. ### 1/5 — Opened checking account without permission *2025-12-12, version 2025.08.001* Horrible company with obsolete app and customer service. ### 4/5 — Verifying *2025-08-22, version 2025.06.002* I have to verify my phone almost every time I log in after I’ve told it that this is my phone. Really annoying otherwise good ### 3/5 — Bill Pay - Can’t see payee details *2025-07-27, version 2025.06.002* Why can’t I see the address info of the payees I’m paying in bill pay? It’s nice it finds something and seems to confirm with zip code, but I don’t feel confident that a smaller local company is going to the right place. I don’t need to have the ability to change anything, simply show me a street address. Finances are about how we feel as much as functionality. Not only so I don’t pay my bills late but so that I don’t have to fight to get my money back when it goes to the wrong place and inevitably I’ll be the one stuck doing that, even if the bill pay software was confident enough to assume I don’t need to see it. ### 2/5 — App improvements *2025-07-03, version 2025.05.001* App isn’t very smooth. Difficult to pay a cc have to do external transfer and wait days then go back in to pay. Would be better to be Apple to just pay the bill. ### 1/5 — Outdated hard to use website and app *2025-07-03, version 2025.05.001* Use websites and apps all day every day. Nothing is as hard to use as this website. Customer service isn't much better. ### 3/5 — Loan payments *2025-03-15, version 2024.04.400* I’m regretting switching my loan payment over to this credit union. They’ve serviced it well. The problem is how tough they make it to simply make a payment. They require the customer have a savings account and that they make the payments from it. So there’s this huge hassle every month to make an external transfer into this account (which takes at least a day or two to process) before being able to then use that money to pay the loan payment. I’d simply like to pay my loan directly and instantly. ### 3/5 — Bug Problems *2025-02-23, version 2024.04.011* Can’t type any numbers for bill pay or transfers, the keyboard won’t pop up. Just a bug they need fixed. ### 2/5 — Fraud prevention is a joke *2025-01-21, version 2024.04.011* I had an absurd charge for online tickets over 200$ worth in my 21 years of banking I have never bought any tickets, I thought that would be a red flag for the so called fraud prevention but no they didn’t suspect a thing but a antique mall charge of less than 100$ throws a red flag. No idea as to what they would consider a red flag fraudulent charge then I’m baffled 😕 luckily they didn’t have access to any of my other accounts because holiday closures leave you with no options besides two cancel your card or lock it at that point you don’t have access to that your money which is very inconvenient when you don’t have access to critical options in your account only available to you in person at a branch that is closed. luckily I had cash to eat dinner and do things. I thought I was going to be able to do with my card/account. Sadly other people aren’t so lucky sometimes and shouldn’t have to suffer because of these major inconveniences. Otherwise, I am happy with my banking experience over the years I started with Boeing credit union and I have stayed with Meritrust since then. ### 1/5 — It’s back to not working with plaid *2025-01-18, version 2024.04.011* This is the third time this has happened and the interface is still often buggy at times ### 1/5 — Difficult to Use *2025-01-01, version 2024.04.011* It's backwards and not user friendly. Still have to call in for information that should be able to access in the app. ### 1/5 — Not intuitive *2024-12-19, version 2024.04.011* Harder to use than the old app. Really not a fan of this layout or how it’s set up. And stop asking me for my location every single time I open app. I hit no each time. Why is there not an option to not ask me again. This is so annoying ### 1/5 — Issues *2024-10-04, version 2024.03.002* The save the username button doesn’t work properly, also overnight the balance will change back to the amount that was previously deposited not quoting the correct bal.. which could potentially cause overdraft! ### 1/5 — Recent IOS update *2024-09-23, version 2024.03.002* This app is basically unusable on my iPhone 14 Pro Max after the recent iOS update. I keep getting error messages when trying to use the app. Tried deleting the app and reinstalling and it still work work ## Most critical reviews (10 lowest-rated) ### 1/5 — awful *2026-08-20, version 2026.04.001* the online banking app is straight garbage. meritrust credit union is awful to pay loans for. APP SUCKS. ### 1/5 — Never loads *2026-06-11, version 2025.08.001* It’s like you need to be tapped into a nasa satellite to even load the app ### 1/5 — App won’t work *2026-05-17, version 2025.08.001* This app is garbage. No matter how many times I try, I can never log into it. ### 1/5 — Confusing *2026-05-17, version 2025.08.001* I’ve had a couple auto loan apps and this one is by far the most not self explanatory app when it comes to transferring money into the account and around the account. Very frustrating app to work with and set up auto payments 🙅 ### 1/5 — Pointless *2026-04-29, version 2025.08.001* I’ve been banking with them for years add paystub after paystub and they won’t give me a credit card so I can build my credit so the worst bank ever ### 1/5 — Trash *2026-04-24, version 2025.08.001* The app crashes over and over, never loads or pulls up, constantly has errors, and over half the time you can’t even get passed the login screen. Considering switching banks just based on how bad this app runs and inaccessibilities of my account through the app. ### 1/5 — Don’t trust *2026-04-16, version 2025.08.001* I paid off a $15,000+ auto loan in March 2026 and come to find out they put my money into a savings account. I didn’t even know existed. I get a text today saying that I am past due on my payment. Once I made the payment, apparently they called me one time and left a message which I did not see. But they only called me once. So over a 20 day period interest accumulated. Without my knowledge and I had to pay another $102 because they couldn’t do their job and call me back. I will never trust this company with my money again and I hope you do the same. ### 1/5 — If It Ain’t Broke *2026-04-04, version 2025.08.001* I use my Ipad 99% to check my accounts. Now I cannot see what I need to see because screen will NOT reformat t0 landscape. Once this gets fixed then you will have a descent app. I have other financial accounts and EVERY ONE of them I can view in landscape mode on my IPad. Please fix this. ### 1/5 — Difficult to Use *2026-03-13, version 2025.08.001* It's backwards and not user friendly. Still have to call in for information that should be able to access in the app. Not able to make payments ahead. ### 1/5 — Car Payment *2026-01-03, version 2025.08.001* Dice we got this loan it has been nothing but trouble to use the app to make the payment! My husband has called multiple times and nobody seems to be able to help him! We set up direct debit. The payment was taken out and then returned to our account. I transferred money to our credit union account to pay the car payment and for two weeks I have been trying to do so but every time I try to do it the app freezes and will not let me go forward!!!! I will be contacting you on Monday to see if we can get this paid. ## Most praised reviews (10 highest-rated) ### 5/5 — Best bank ever! *2026-07-25, version 2025.08.001* Have everything all in one very helpful and very personal they reach out and really help with all my money and helping me build credit cover me if I have an emergency and money is tight. Just can’t thank these guys enough wish I could do something to show them my gratitude! ### 5/5 — Number 1 wichita ks *2026-06-12, version 2025.08.001* Very nice people ### 5/5 — Adequately Staffed *2026-04-28, version 2025.08.001* Never have to wait for service. I don’t feel rushed when I am working with a customer service representative. ### 5/5 — Payment. *2026-02-24, version 2025.08.001* Very hard to just make a loan payment. Having to transfer to an account and then pay your payment from that is absurd. ### 5/5 — Review *2025-02-08, version 2024.04.011* Use the online service very frequently ### 5/5 — Member *2025-01-31, version 2024.04.011* My only complaint with Meritrust is when I call the main number I never get an answer and when I put my name on the callback list, they never called me back which means I have to go to my branch office to get whatever I need done. ### 5/5 — Better *2024-07-04, version 2024.02.002* Recent changes have improved the performance of the app. I am happier with it now. ### 5/5 — Thank you. *2024-05-23, version 2024.01.002* I’ve been a member of this credit union for over 2 decades and never crossed my mind to leave it. Recently I had an issue with my Roth account Jarrett and Kristen helped me with. They are both exceptional people to work with. I had a miss understanding on the process of funds from Morning Star. Still don’t agree mailing paperwork to process in today’s world with Fax etc. Stock market changes daily and 10 days is to long to close an account. That’s management above them. Thank you Jarrett and Kristen for being so professional and patient with me. Have a great day everyone. ### 5/5 — I’m enjoying it *2023-12-21, version 2023.05.004* I don’t like it as much as the previous version, but it’s ok. It’s a banking app. No bells or whistles. ### 5/5 — Great *2023-12-14, version 2023.05.004* Love that I can manage my account from wherever --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*