# Merlin Ride Access Pass — Ensuring accessibility for all > Virtual queuing system for theme park rides for guests with disabilities. (iPhone/iPad app by Merlin Entertainments.) - Source: https://appshunter.io/ios/app/merlin-ride-access-pass/id6755305025 (this page in markdown: same URL + `.md`) - Developer: [Merlin Entertainments](https://appshunter.io/developer/374862994) - Category: Entertainment, Travel - Price: Free - Rating: 1.92/5 from 38 App Store ratings · 69 written reviews indexed - Age rating: 4+ - Requires: iOS 17.6 · 35 MB - Languages: American English - Released: 2025-11-17 - Data updated: 2026-09-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/merlin-ride-access-pass/id6755305025/reviews.md ## What is Merlin Ride Access Pass? The Merlin Ride Access Pass provides a virtual queuing experience for guests who may find it difficult to stand for long periods due to a disability or long term health condition, removing the need to wait within the main attraction queue lines and enter via a dedicated entrance. To apply, you will need to have a valid Nimbus Disability card which determines eligibility for a Ride Access Pass. Simply enter the details of your Nimbus Access Card in the app to create your account. Qualifying guests are then able to reserve and manage Ride Access Pass access to some of our UK Resort Theme parks. ## Key features - Virtual queuing for rides - Dedicated entrance access - Manage ride reservations - Nimbus Disability card integration - UK Resort Theme Park access ## Recent user reviews (10 of 69) All indexed reviews: https://appshunter.io/ios/app/merlin-ride-access-pass/id6755305025/reviews.md ### 3/5 — RAP pass *2026-08-13* The RAP pass was good on most rides, but there were a few that queuing for 30-45 minutes was difficult. As a RAP pass holder that finds it difficult to stand for long periods of time this made it hard to enjoy those rides. ### 1/5 — . *2026-08-13* Ride access is terrible and inaccessible nowadays, can never get any passes, those who can’t stand for long and need step less can never plan a last minute trip ### 1/5 — Not fit for purpose *2026-08-12* The app kept crashing, meaning we waited in the “virtual line” to then only be kicked out of the line and had to start all over again. Tried to raise this with a number of staff members who were not helpful. So we got on minimum rides and the day was super stressful. Won’t be coming back while this system is in place. ### 1/5 — App don’t acknowledge update *2026-08-12* The app does not work despite attempting to update however the app is not acknowledging the update. I won’t be renewing my Merlin annual pass! I am disappointed. ### 1/5 — Update has broken App *2026-08-12* App told me I need to update to use - updated and no change still wants to be updated - totally unusable and have a disappointed child unable to go to theme park today. ### 1/5 — Latest update *2026-08-11* What happened with the latest update? I downloaded it, go to open it and the app keeps telling me ‘please update your application’. Definitely needs to solve this issue ### 2/5 — Sub optimal *2026-08-11* This app is super annoying and or its interaction at Thorpe Park. When things work ok it gets the job done however this is generally not the case. Prime example it’s told me just now to update however now it’s stuck in a loop of saying it needs an update after just updating. Also despite being on the TP wifi several times the app was unable to verify that I was near enough to be able to join the queue. I had to kill the app reload it and then generally I was able to get RAP working. I was able to get around most of these issues however I feel a lot of parents would not be able to resolve these and it would negatively affect their experience. ### 1/5 — Really disappointing and frustrating app *2026-08-09* This app is honestly so difficult to use. It constantly crashes, freezes and takes ages to load. I’ve had to completely delete the app and redownload it multiple times just to try and get it working, only for it to start doing the exact same thing again. The calendar is also really confusing. It shows dates but sometimes I can’t even select them or nothing happens when I press them. I’m trying to book a Ride Access Pass for an upcoming visit and it’s incredibly stressful when the app isn’t working properly, especially when there are limited spaces available. This isn’t just a normal app where it doesn’t really matter if it crashes. People are relying on this app to access disability accommodations at the theme park. If the app doesn’t work and the available spaces fill up, that can have a massive impact on someone’s visit. Please fix the crashing, freezing, slow loading and calendar issues. The whole process shouldn’t be this stressful just to access something that disabled guests genuinely need. ### 1/5 — so confusing *2026-08-07* Makes no sense ### 1/5 — Horrible and needs changing and a new system *2026-08-06* Not working prefer the original access ride pass. Never works always have to have issues then walk to get help for them to tell me use the app that doesn’t work to then waste time to finally get a paper ticket as they see apps not working for me. App is awful always issues drains your battery and is not a good system as very frustrating and battery consuming ## Frequently asked questions about Merlin Ride Access Pass ### What is Merlin Ride Access Pass? Merlin Ride Access Pass provides a virtual queuing system for theme park rides. It allows eligible guests to reserve ride access and enter via a dedicated entrance, bypassing the main queues. ### Who is eligible for Merlin Ride Access Pass? Eligibility is determined by having a valid Nimbus Disability card. This card is required to apply for the Ride Access Pass through the app. ### How do I apply for a Ride Access Pass? To apply, you need to enter the details of your Nimbus Access Card within the app to create your account. This process verifies your eligibility. ### Which theme parks does Merlin Ride Access Pass cover? The app allows qualifying guests to reserve and manage Ride Access Pass access to some of Merlin's UK Resort Theme parks. ### What is the rating for Merlin Ride Access Pass? Merlin Ride Access Pass has a rating of 1.9 stars from 38 ratings, indicating a mixed user reception. ### When was Merlin Ride Access Pass last updated? The app was last updated on April 27, 2026, with version 1.3.0. This suggests regular maintenance and potential improvements. ### What devices is Merlin Ride Access Pass available on? While specific device compatibility isn't listed, apps of this nature are typically available on iOS and Android smartphones and tablets. ### Does Merlin Ride Access Pass have ads? The provided data does not specify if Merlin Ride Access Pass contains advertisements. Further information would be needed to confirm the presence of ads. ## Version history (last 5 releases) ### 2.1.1 — 2026-08-13 This version includes important updates to the booking system and additional update support ### 2.1.0 — 2026-08-10 This version includes important updates to the booking system ### 2.0.9 — 2026-07-14 This version includes important fixes to ensure a smooth guest experience. ### 2.0.8 — 2026-06-19 This update includes important bug fixes and updates ### 2.0.6 — 2026-06-17 Browse rides by category, book for multiple RAP users, and enjoy a fresh new look with smarter queuing. ## More apps by Merlin Entertainments - [Heide Park Resort](https://appshunter.io/ios/app/heide-park-resort/id439867160) - [Gardaland Resort App Ufficiale](https://appshunter.io/ios/app/gardaland-resort-app-ufficiale/id442647354) - [LEGOLAND California - Official](https://appshunter.io/ios/app/legoland-california-official/id452395530) - [LEGOLAND® Billund Resort](https://appshunter.io/ios/app/legoland-billund-resort/id528921749) - [LEGOLAND® Windsor Resort](https://appshunter.io/ios/app/legoland-windsor-resort/id610646379) - [Alton Towers Resort — Official](https://appshunter.io/ios/app/alton-towers-resort-official/id683491029) All apps by Merlin Entertainments: https://appshunter.io/developer/374862994 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*