# Merlin Ride Access Pass — user reviews > 69 indexed App Store user reviews of Merlin Ride Access Pass by Merlin Entertainments, rated 1.92/5 from 38 ratings. - Source: https://appshunter.io/ios/app/merlin-ride-access-pass/id6755305025/reviews - App overview in markdown: https://appshunter.io/ios/app/merlin-ride-access-pass/id6755305025.md ## Newest reviews (18 of 69) ### 1/5 — Terrible *2026-07-27* I have the Ride access ID for my son it states I can add this to the app but I can it’s saying I need a different card! So what’s the point of having the Merlin one ### 1/5 — Rubbish *2026-07-23* This app supports to most ableist discriminative system. To add insult to injury, it doesn’t even work. I’ve been trying to access it for a week and can’t. Absolute joke ### 1/5 — Doesn’t work *2026-07-22* The app won’t even add an account onto it ### 1/5 — Hardly ever works *2026-07-20* Really frustrating, the app glitches constantly, and you’re in a queue that never moved, and cites connection issues constantly. ### 1/5 — Why it’s so bad *2026-07-17* The whole purpose of a access pass is so you don’t wait but whatever the que time is, is however long you have to wait after. Overall its so bad as people who have it so they don’t wait and if they have some problem like autism, diabetes or ADHD for example it’s so bad for them to wait and it’s trash it should I be like Disneyland where you get a card and you show it to the rider access person ### 1/5 — Horrible *2026-07-13* This app does not work, and it told me that my rap was not eligable! I am incredibly annoyed. They shouldve kept their old website instead. ### 1/5 — Limited disabled tickets *2026-06-29* They only release limited disabled access tickets so unless you book months in advance you won’t get it. Really terrible ### 1/5 — Awful *2026-06-28* No other way to put it other than awful ### 1/5 — Total Rubbish - Failed on the day *2026-06-27* After many attempts over several days waiting for availability, we managed to secure an access pass through the app. No confirmation email was sent, but the app showed our pass. The app worked for one ride at Thorpe Park before the app signed us out and refused to let us sign back in. It was a complete disappointment. The app has now let us sign back in the day after our visit. ### 1/5 — The update is messed up *2026-06-22* I never had a problem with this app when I first got it, it was much more fair and everything, now since it’s recent update, I now then have to queue to book my place. And this is ridiculous because I’ve been there for like 10-15 minutes and I still didn’t get to choose a date to book! ### 1/5 — And it got worse…. *2026-06-20* Honestly I thought the previous version of this app was bad. This new update takes all the worst features of the old app and multiples them! It’s now literally impossible to get a booking. I’d question whether this was done intentionally after trying to pull of their duty to provide access to those with disabilities earlier this year. To just make it impossible to book they are effectively doing the same thing. Never ending queues. Never ANY dates showing up and bookings already made not even showing. C’mon Merlin - look at how well other providers help their guests with disabilities. You can do better than this. ### 1/5 — Rubbish new update *2026-06-18* The newest update of the app allows only iPhones with iOS17+ to update, meaning all phones iPhone 10 and lower may not use the app. This is stupid, I have an iPhone 10 and now I may not access my Ride Access Pass. While there is a workaround, by getting a physical paper card, this is still unacceptable and the app deserves 2 stars or lower. Please fix this. However for those who can access the app, it’s still worth it and saves a lot of time. Before this update I had never experienced any glitches, and worked perfectly. ### 1/5 — Awful *2026-06-18* The new system is awful. I managed to get a date for chessington had to then add an email address not the app isn’t showing I had booked it but had confirmation I was successful. Change it back to the old way this is shocking ### 1/5 — Preparing but never loads *2026-06-17, version 2.0.4* Literally pointless. Merlin clearly don’t have alpha/beta testers ### 1/5 — Not working! *2026-06-17* Downloaded the new update and it keeps showing that it’s Preparing and it keeps spinning and nothing happens. It’s hard enough to find the time slots you need, now the added frustration to figure out how to get the app to work! Please sort it out. Thanks ### 1/5 — UPDATED APP NOT WORKING *2026-06-16, version 2.0.4* It asked me to update the app. App updated and now it just says preparing and doesn’t load up ! I’ve already booked my sons ride access but now the app doesn’t want to load ### 1/5 — Crashes *2026-06-08, version 1.3.0* If you select a month and then go back to select a different month it times out and crashes requiring an app restart. Did you actually test this software? ### 1/5 — Worst designed app *2026-06-07* This is the buggiest app I’ve ever used. It looks like a poorly designed web app and when you try and change the month for booking it completely crashes and forces you to re open the app and close it again. There is no proper error codes, instead of saying that you’ve entered an incorrect nimbus number, it displays as something went wrong. Nothing really went wrong? Very confusing for users ## Most critical reviews (10 lowest-rated) ### 1/5 — . *2026-08-13* Ride access is terrible and inaccessible nowadays, can never get any passes, those who can’t stand for long and need step less can never plan a last minute trip ### 1/5 — Not fit for purpose *2026-08-12* The app kept crashing, meaning we waited in the “virtual line” to then only be kicked out of the line and had to start all over again. Tried to raise this with a number of staff members who were not helpful. So we got on minimum rides and the day was super stressful. Won’t be coming back while this system is in place. ### 1/5 — App don’t acknowledge update *2026-08-12* The app does not work despite attempting to update however the app is not acknowledging the update. I won’t be renewing my Merlin annual pass! I am disappointed. ### 1/5 — Update has broken App *2026-08-12* App told me I need to update to use - updated and no change still wants to be updated - totally unusable and have a disappointed child unable to go to theme park today. ### 1/5 — Latest update *2026-08-11* What happened with the latest update? I downloaded it, go to open it and the app keeps telling me ‘please update your application’. Definitely needs to solve this issue ### 1/5 — Really disappointing and frustrating app *2026-08-09* This app is honestly so difficult to use. It constantly crashes, freezes and takes ages to load. I’ve had to completely delete the app and redownload it multiple times just to try and get it working, only for it to start doing the exact same thing again. The calendar is also really confusing. It shows dates but sometimes I can’t even select them or nothing happens when I press them. I’m trying to book a Ride Access Pass for an upcoming visit and it’s incredibly stressful when the app isn’t working properly, especially when there are limited spaces available. This isn’t just a normal app where it doesn’t really matter if it crashes. People are relying on this app to access disability accommodations at the theme park. If the app doesn’t work and the available spaces fill up, that can have a massive impact on someone’s visit. Please fix the crashing, freezing, slow loading and calendar issues. The whole process shouldn’t be this stressful just to access something that disabled guests genuinely need. ### 1/5 — so confusing *2026-08-07* Makes no sense ### 1/5 — Horrible and needs changing and a new system *2026-08-06* Not working prefer the original access ride pass. Never works always have to have issues then walk to get help for them to tell me use the app that doesn’t work to then waste time to finally get a paper ticket as they see apps not working for me. App is awful always issues drains your battery and is not a good system as very frustrating and battery consuming ### 1/5 — Was good until the update *2026-08-03* The update has made this app awful! Join a que of over 100 people just to find no available slots! At least before the update it was quick to check. ### 1/5 — “ensuring accessibility for all”? more like ableism *2026-08-03* just a shocking, shocking app. can’t even get in the queue without spending 2 hours on that screen when i have better things to be doing to not even get into the booking - kicked me off as soon as i got to around position 100 due to no internet connection. i tried again and again but it does the same thing. it’s definitely not accessible and definitely not the best step forward for uk theme parks ## Most praised reviews (6 highest-rated) ### 5/5 — Simpler *2026-03-26* Makes it so much easier to use rather than trying to navigate through the theme park apps ### 5/5 — App works amazing *2026-02-07* App is amazing and easy to use. Really good app only downside is the more restricted RAP has made the access card harder for people to get. ### 3/5 — RAP pass *2026-08-13* The RAP pass was good on most rides, but there were a few that queuing for 30-45 minutes was difficult. As a RAP pass holder that finds it difficult to stand for long periods of time this made it hard to enjoy those rides. ### 3/5 — It’s ok could be worse *2026-03-26* It can be hard to get the app working if there’s no signal spots but in general the app works easy and quickly it’s a bit annoying it isn’t paper anymore as your phone battery dies much faster but not the end of the world what is annoying is they must of limited the capacity massively as I never had a problem booking my pass whenever I felt like vs now it is hell it’s almost impossible they never have any bookings really frustrating I do understand why they have gotten rid of it for some and why they have made it so you have to wait the time of the line at the end because at the end of the day the only way you should be able to completely skip the rides instantly is a fast track so it’s just keeping it fair for everyone and I think everyone should see that and be grateful ### 2/5 — Sub optimal *2026-08-11* This app is super annoying and or its interaction at Thorpe Park. When things work ok it gets the job done however this is generally not the case. Prime example it’s told me just now to update however now it’s stuck in a loop of saying it needs an update after just updating. Also despite being on the TP wifi several times the app was unable to verify that I was near enough to be able to join the queue. I had to kill the app reload it and then generally I was able to get RAP working. I was able to get around most of these issues however I feel a lot of parents would not be able to resolve these and it would negatively affect their experience. ### 2/5 — Frustrating app to use *2026-03-31, version 1.2.9* The app rarely works without a hitch even with WiFi at home! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*