# Merlo Coffee — user reviews > 36 indexed App Store user reviews of Merlo Coffee by Merlo Coffee Pty Ltd. - Source: https://appshunter.io/ios/app/merlo-coffee/id1460765930/reviews - App overview in markdown: https://appshunter.io/ios/app/merlo-coffee/id1460765930.md ## Newest reviews (14 of 36) ### 1/5 — Completely broken *2022-11-04, version 1.18* I have never been able to get past the sign up in this app. After asking for a heap of my personal information including date of birth (maybe change this to month of birth), it says a confirmation email will come - but it never does. Wish there was a way of getting a physical friends of merlo card, because this app is useless. ### 1/5 — Useless App *2022-06-27, version 1.16.1* Can’t set up let alone login. Waste of time and pointless ### 1/5 — Failed to Create Account *2022-02-03, version 1.12* I wish I could give you a comprehensive review of the app, but after a multi-step signup process, I can’t even create an account. After having done away with physical loyalty cards, maybe it’s a clever way of stopping free coffees. ### 1/5 — Underdone App *2021-12-21, version 1.12* It not only crashes when you attempt to update personal info but, whilst it does display individual purchase dates, there are no credits associated with any of them. Very poor reflection on the brand! ### 1/5 — Failed to register account *2021-12-09, version 1.12* I don’t know why it asks for so much personal information but after trying multiple times it still “fails to create account”. 😡 ### 1/5 — Rubbish *2021-11-25, version 1.12* Won’t even allow me to sign up. Useless ### 1/5 — Don’t waste your time *2021-11-11, version 1.12* Tried multiple times to register but it fails to create an account. Asks way too much personal information. Deleting from my phone ### 1/5 — Totally Useless *2021-01-04, version 1.9.0* I don’t get the emails sent to setup my account, no matter how many times I try. Is Hotmail blocking them? They are not in my inbox nor my junk mail. There is nowhere to get help. A total waste of time and effort. This app is so annoying that I am going to buy my coffee elsewhere. ### 1/5 — Useless *2020-09-14, version 1.7.1* I can log in but that’s it. No digital card or rewards history or anything. Sounds like I’m not the only one with this experience. Can’t activate a new physical card to an old account either and FAQ section on website consists almost entirely of missing/dead links. ### 1/5 — Does not work!?!? *2020-08-07, version 1.7.1* What a waste of my time. No ability to digital download my card. Would not update my info. Deleting this app pronto. On the up side my Merlo coffee store doesn’t totally suck they are brilliant😁 ### 1/5 — Amazed *2020-04-24, version 1.0.14* This app is so bad that I am speechless. Very limited functionality, and much of it does not even work. Where is my current points balance, and a loyalty card I can scan in-store? ### 1/5 — Useless *2020-02-26, version 1.0.13* They don’t want you to check how many times you bought from them and how many free coffee you should take ### 1/5 — Needs updating... *2020-01-05, version 1.0.7* Like some other users, I find the app pretty useless (other than finding a store if I’m away from home). I can’t update my profile (I input details and select ‘save’ and the app locks up) and when I select ‘preferences’ the app closes. I wish the app was as good as the coffee! ### 1/5 — Way below the standard I’d expect from Merlo *2019-12-30, version 1.0.7* The apps needs to be thrown out and redone. Cheep with poor functionality doesn’t cut in 2020. Strong comments yet reality. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just doesn’t work. *2026-03-15, version 1.23.15* If you manage to login the app shows nothing but bean of the month. Either fix it or give up on having an app! ### 1/5 — Rubbish *2026-02-28, version 1.23.1* On iPhone I login and then it asks you to login again and still I aren’t logged in 😬 ### 1/5 — Can’t find rewards scanner *2026-01-29, version 1.23.1* Had to go seriously hunting for the scan code but couldn’t locate it in time to put it on my order… I had saved it to my Apple Pay a week ago but today it wasn’t there… had to hunt through the website to try and find it… please fix your site. I love the coffee but the app for rewards is putting me off. ### 1/5 — Stuck in a sign in loop *2025-02-03, version 1.23.1* Just trying to sign in, the app takes forever to load up every time I’m at the counter to scan my membership, then once it finally loads in I’m signed out, I sign back in right eh correct details and it looks back to signing me out . App doesn’t work properly and is poorly designed. This as well sat the fact when you type your email into the required field every letter jerks the screen completely making me feel motion sick. ### 1/5 — Great Coffee Sad App *2024-12-25, version 1.23.1* Merlo Franchises scammed once again by poor Devs. Get logged out after 5secs, so can’t scan bar code to get rewards and my free coffee. Makes me go to alternative Coffee House where everything works. This is 2025 and Devs can’t make a simple App work on iPhone 16! Get your dev money back Merlo! ### 1/5 — App needs to be updated! *2024-08-05, version 1.23* The app simply wouldn’t allow me to register despite following the sign in protocols. Very frustrating and really unacceptable when app technology is so advanced! Love the coffee! ### 1/5 — Broken after recent update *2024-05-31, version 1.23* Pls fix can’t login on iOS ### 1/5 — Doesn’t seem to work *2024-04-26, version 1.23* Continually have to log in every couple of seconds and can’t access the loyalty card. I’ve tried re-downloading but that hasn’t fixed it. As it currently is it only shows me ads for different coffee blends and I can’t actually use it for anything so it’s not useful to me. I assume this is some kind of bug so hopefully it will be fixed soon. ### 1/5 — Could not sign up *2023-03-14, version 1.18* Seriously, tried my best still never signed up successfully. ### 1/5 — Did not work *2023-03-12, version 1.18* Entered all my personal details (why?) only to go into a loop. Can re-register and can’t start the sign up process again. Deleted. ## Most praised reviews (9 highest-rated) ### 5/5 — Great design *2024-03-12, version 1.23* Easy & clear to read - great art work and Merlo has great coffee ### 5/5 — Great coffee! *2024-03-11, version 1.23* Can’t fault the coffee or those great chocolate coated beans!! ### 5/5 — Works well *2024-02-25, version 1.23* Works well and is a great way to check on my points and bean dollars. If I access the website to buy beans from the app I am already logged in, which is a nice feature. ### 5/5 — New app working great *2024-02-13, version 1.23* New app is working really well. ### 5/5 — Works well *2020-12-16, version 1.9.0* Works well and saves me having to carry a card in my wallet ### 5/5 — Faster at the store, woo! Been waiting for this for so long *2019-11-17, version 1.0.1* Oh neat, if you pull down the code on the home page it refreshes your points. Weird that it doesn’t do it automatically but the barista told me it’ll be in a future version when some other new systems are online. So glad I don’t have to carry a card or log into the website anymore, lol ### 5/5 — Finally, favourite coffee has an app! *2019-11-16, version 1.0.1* I can see my reward points online! Great ### 5/5 — Works great *2019-11-16, version 1.0.1* I’m tossing my merlo card and switching to this. ### 2/5 — Current issue with card *2024-04-23, version 1.23* Usually this app works fine and is great!! But today when I updated it and logged in the card scan is completely missing - when I explained to a Merlo cafe worker they said it’s happened to a few people today already Please fix soon!! I love using this app :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*