# Merrick Bank Mobile — user reviews > 598 indexed App Store user reviews of Merrick Bank Mobile by Merrick Bank, rated 4.70/5 from 37,474 ratings. - Source: https://appshunter.io/ios/app/merrick-bank-mobile/id661910862/reviews - App overview in markdown: https://appshunter.io/ios/app/merrick-bank-mobile/id661910862.md - Rating breakdown: 5★ 29,743 · 4★ 3,723 · 3★ 1,052 · 2★ 351 · 1★ 920 ## What do users think of Merrick Bank Mobile? Overall sentiment: negative **Pros** - 💳 Great credit card for building credit - 📈 Helps improve credit score - 🤗 Friendly and helpful customer service - 🔒 Secure app and account - 💰 Decent credit limit to start **Cons** - 🐛 App crashes and freezes frequently - 🔍 Difficult to check account balance and transactions - 🕰️ Slow to update payments and account information - 🤯 Frustrating customer service experience - 💰 High fees and interest rates **Commonly reported bugs** - Unable to log in or access account - Payments not posting or reflecting correctly - Account information not updating in a timely manner - Inconsistent app behavior across devices **Most requested features** - Add virtual card to digital wallets - Improve app stability and performance - Provide more transparent account information - Offer lower interest rates and fees - Implement better credit reporting practices ## Newest reviews (13 of 598) ### 2/5 — App *2026-08-25, version 4.47.6* Good ### 3/5 — No increase *2026-08-16, version 4.47.6* I’ve had this credit card for a while now make all my payments on time, but they do not give credit line increases ### 5/5 — Excelente *2026-08-13, version 4.47.6* No tengo quejas por el momento ### 5/5 — Service *2026-08-12, version 4.47.6* Easy to change password. ### 3/5 — Bank app *2026-08-11, version 4.47.6* Very functional and easy to use and works much better than some of the other confusing ones. ### 5/5 — Green *2026-08-10, version 4.47.6* Great ### 5/5 — Great Customer Service *2026-08-09, version 4.47.6* Very professional, easy to work with. ### 4/5 — Better then most *2026-07-25, version 4.47.6* I like Capital One’s app better but this is better than a lot of credit card apps I have and seen. ### 5/5 — Well design *2026-07-19, version 4.47.6* Well-designed, fast and easy to use. ### 4/5 — Merrick b *2026-07-16, version 4.47.6* Great ### 5/5 — Merrick Bank *2026-07-13, version 4.47.6* Great Bank ### 5/5 — Over all *2026-07-10, version 4.47.6* Very easy to manage and its fast and easy access to view my info thank You 😊 ### 5/5 — Easy app to use *2026-07-04, version 4.47.6* This is by far a simple app to navigate which is appreciated when many others hide important info or even to make a payment difficult. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-09-04, version 4.47.6* For the past 2 days your app isn’t working. Please fix. Plus we just downloaded a new update on Apple iOS ### 1/5 — . *2026-08-22, version 4.47.6* . ### 1/5 — unethical business practices *2026-08-13, version 4.47.6* App and card never works, transactions never go through just a waste of time, Thanks to Apple Screen Record review lives every where ### 1/5 — Wonky *2026-07-23, version 4.47.6* Ads pop up in front of account information and it won't go away even if your trying to pay your bill so your forced to go to a computer. Very useless app ### 1/5 — Alerts Are Outdated *2026-07-14, version 4.47.6* So if I do a transaction I don’t get an alert. This is only bank that has OLD technology. All banks send an alert when a transaction is made to avoid you knowing if your card is stolen. ### 1/5 — No messaging option *2026-07-09, version 4.47.6* To me, a whole app without being able to send an email to ask a question or request assistance, is pretty much useless. Even on the Merrick website, there’s a Secure Messaging Center but it’s only to receive messages. You do this intentionally knowing people don’t have time to call and sit on hold! Get with the times and bring back customer service via chat or email. ### 1/5 — Barely works half the time *2026-07-06, version 4.47.6* I don’t know how credit providers consistently make and put out broken applications ### 1/5 — Poor dispute document upload *2026-06-15, version 4.47.6* This bank requires you to fax videos and pro via mail or fax for damages in a hotel room ? No document uploads or email forwarding for proof. Poor customer service for disputes ### 1/5 — App is horrible! *2026-06-05, version 4.41.4* Ever since the app has been revamped I can’t sign in. The app keeps buffering. This is horrible! I pay my bill online and I can’t even do that now. Please fix this ASAP! ### 1/5 — Buggy app *2026-05-28, version 4.41.4* Can’t pay my bill since they released an app update that broke the payment trigger. But can’t reach anyone from customer service who has any idea how to report a bug to their apps developers. ## Most praised reviews (10 highest-rated) ### 5/5 — Website *2026-09-06, version 4.47.6* Your application for phones securing the CC information was an ease to go through for myself and I’m hoping it will never be an ease for scammers. Thank you ### 5/5 — Thank you Merrick *2026-08-28, version 4.47.6* Thank you Merrick bank for my credit card and for trusting me with my credit line. Appreciate you and you have helped me so much over the past few years!! You guys are awesome!!! ### 5/5 — App *2026-08-27, version 4.47.6* This new app is easier since the upgrade IMO! ### 5/5 — Mr *2026-08-25, version 4.47.6* Dixon ### 5/5 — Sr *2026-08-23, version 4.47.6* Great app,easy navigation,I recommend. ### 5/5 — Quality Service *2026-08-22, version 4.47.6* The kindness of the CSR’S is professional and welcoming. Thank you for your service. ### 5/5 — Great Banking App *2026-08-15, version 4.47.6* I love Merrick Bank! ### 5/5 — I’d be lost without it! *2026-08-15, version 4.47.6* I love being able to check my account whenever I want! And this is really user friendly! Thank you! ### 5/5 — Easy App *2026-08-14, version 4.47.6* The app is easy to navigate and self explanatory even for a 70 yr old grandma with limited computer skills! ### 5/5 — Works great! *2026-08-14, version 4.47.6* I like having this mobile app helps me stay on top of things! And it works just fine! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*