# MetaAssist — Remote trouble shooting tool

> Remote trouble shooting tool (iPhone/iPad app by PRETIA TECHNOLOGIES, INC..)

- Source: https://appshunter.io/ios/app/metaassist/id1618197773 (this page in markdown: same URL + `.md`)
- Developer: [PRETIA TECHNOLOGIES, INC.](https://appshunter.io/developer/1174275756)
- Category: Productivity, Education
- Price: Free
- Age rating: 4+
- Requires: iOS 13.0 · 71 MB
- Languages: English, Japanese, Chinese, Chinese
- Released: 2022-09-07
- Data updated: 2026-05-18
- User reviews in markdown: https://appshunter.io/ios/app/metaassist/id1618197773/reviews.md

## What is MetaAssist?

MetaAssist is a customer support tool designed for support teams to assist customers in resolving issues remotely without the need for in-person visits. It allows support personnel to draw AR annotations during video chats, providing clear visual guidance.
*Primarily, this app is intended for use on smartphones.


## Version history (last 5 releases)

### 2.20.3 — 2025-09-01

#Improvements
-Updated certificate signature
-Upgraded libraries

### 2.20.2 — 2024-10-22

#Improvements
-Updated certificate signature
-Upgraded libraries
-Discontinued support for iOS 12

### 2.20.1 — 2024-07-16

#Improvements
-Enhanced handling of poor network conditions

#Bug fixes
-Resolved an issue where the hand projection image was not displaying correctly while the supporter is using Safari

### 2.20.0 — 2024-07-04

#New features
-Synchronize custom saved contact list to remote database
-Changed video quality options for users to adjust priority between frame rate and resolution
-Show subscribed plan information in call history and contact page
-Update descriptions in settings for different subscription plans

#Bug fixes
-Fixed call history list cannot load more records issue

### 2.19.0 — 2024-06-18

#New features
-Added Zoom Feature for AR Video

#Improvements
-Updated invitation messages

#Bug fixes
-Fixed potential call history empty participants issue

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## More apps by PRETIA TECHNOLOGIES, INC.

- [Animal-Pal](https://appshunter.io/ios/app/animal-pal/id1514074867)
- [Pretia AR](https://appshunter.io/ios/app/pretia-ar/id6454719886)

All apps by PRETIA TECHNOLOGIES, INC.: https://appshunter.io/developer/1174275756

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-18.*