# Metal Pay: Buy Bitcoin and ETH — user reviews > 140 indexed App Store user reviews of Metal Pay by Metallicus, Inc., rated 4.30/5 from 4,322 ratings. - Source: https://appshunter.io/ios/app/metal-pay-buy-bitcoin-and-eth/id1345101178/reviews - App overview in markdown: https://appshunter.io/ios/app/metal-pay-buy-bitcoin-and-eth/id1345101178.md - Rating breakdown: 5★ 3,234 · 4★ 261 · 3★ 150 · 2★ 87 · 1★ 590 ## What do users think of Metal Pay? Overall sentiment: neutral **Pros** - 🚀 Smooth and easy to use - 👍 Helpful and responsive customer service - 💡 Innovative crypto features - 🚀 Fast transactions - 🚀 Seamless buying and sending of crypto - 👍 Clean and intuitive interface - 💡 Earn crypto rewards for transactions **Cons** - 🐛 App crashes and freezes - 🐛 Verification and account issues - 🐛 Withdrawal and deposit problems - 🐛 Inconsistent app performance - 🐛 Funds getting stuck or lost - 🐛 Lack of transparency around fees and policies **Commonly reported bugs** - App crashes during use - Verification process issues - Withdrawal and deposit failures - Inconsistent app performance - Funds disappearing or getting stuck **Most requested features** - Add more cryptocurrencies - Improve withdrawal and deposit functionality - Provide better in-app support and communication - Enhance security and account management features - Integrate with more payment methods and banks ## Newest reviews (11 of 140) ### 2/5 — App down *2026-08-03, version 3.1.219* This app has been down for almost 5 days and no update on status… while this is a great time to buy… ### 2/5 — App doesn’t open or load *2026-08-03, version 3.1.219* Haven’t been able to open the app and almost a week. I deleted it re-downloaded it and still can’t even open the app. ### 2/5 — Not great *2026-08-03, version 3.1.219* Cant open the app. Been this way for at least a week now. Deleted the app and redownloaded. Still nothing. It would be nice to move everything I have in this app to a different wallet ### 2/5 — Not good *2026-05-20, version 3.1.205* Not good - constantly issues with reliability. Portfolio and crypto view gets stuck. Can’t use app support through the app because screen stays black. Won’t accept my debit card anymore either. It seems to get more buggy and not less. ### 2/5 — App is very difficult to use. *2026-05-17, version 3.1.205* Short Review: app is useless. Long Review: I use other exchanges without any problem, MetalPay is difficult. I’ve tried to link different bank cards and it never works. I decided I’ll skip the bank cards link up and send some stable coins from another wallet. MetalPay will not create a receive address for any of the stable coins that are listed on MetalPay. I did find that MetalPay would create a receive address for Doge so, I transferred a small amount of Doge and that worked. Now I want to swap that Doge for some Metal but guess what, I do not have a swap option when I’m in the Doge wallet. I can go into the metal wallet and select buy but the app doesn’t give me an option to pay with Doge. So, I cannot deposit dollars, I cannot deposit stable coins, I can deposit only a few crypto’s like Doge but then cannot trade them for what I wanted to begin with. I did contact customer help and they seemed to be stuck in the mindset about me trying to get my bank card connected to MetalPay. I informed them I’ve given up on linking a bank account and that I would just directly send crypto to my MetalPay wallet which would require no bank account link up. I asked why my MetalPay wallet would not create a receive address for stable coins and the answers always came back about trying to troubleshoot the bank cards not linking up even after saying I don’t need the bank account link up anymore. What was the point of this app again besides headaches? ### 1/5 — App doesn’t work *2025-12-29, version 3.1.189* I downloaded this app and can’t even get past the setup I’ve been trying for a few days and still nothing. ### 1/5 — Scammers *2025-12-09, version 3.1.189* I opened this acc years ago never used it, so on one faithful morning I told my wife to send me $800 worth of bitcoin from her Coinbase to this useless app, she did the funds came in asap, left it there next day I went to try to send out just $200 of that money back to my wife’s coin base and this idiots logged me out, lol first the asked me to write a note and take a picture with it, with any form of IDENTIFICATION and I did and all this while going on more than 2years now this happened and this idiots froze my account and kept my money, don’t waste your time dealing with this scammers ### 2/5 — Keeps getting stuck *2025-11-21, version 3.1.189* The app keeps getting stuck in the open cycle and won’t fully open it verifies my Face ID and then sit there and go to the spin Very frustrating….. when it actually opens It’s a great app! ### 1/5 — App unable to open *2025-07-05, version 3.1.185* Trash app can't open ### 1/5 — Cannot Sell! *2025-06-20, version 3.1.185* The option to sell your crypto to cash is not available. It’s a shame they are happy to let you keep buying knowing that you can never sell it. ### 1/5 — Worst app for crypto *2025-05-07, version 3.1.182* For an app that is partnering with FedNow. I expect a better app. App is slow, they have font size issues within the app. Been back and forth with the support team. He says I have to change my font size. My font is set to the standard default size. It’s a mistake on coding on their side. They have face recognition to get into the app but then after your review your order and submit it. You still have to go in an approval the transaction. Never seen that on all the crypto apps I’ve used. ## Most critical reviews (10 lowest-rated) ### 1/5 — So has been down for a week *2026-08-17, version 3.1.222* I literally have not been able to log in for a week. Only displays the logo ### 1/5 — Won’t open *2026-08-03, version 3.1.219* I’m current on updates, but the app won’t open. Is it down? ### 1/5 — App is frozen 🤦🏻‍♀️🙄 *2026-08-02, version 3.1.219* The app decided to freeze and will not open up. Why?!?! I need access to it asap! ### 1/5 — It’s getting worse not better *2026-07-31, version 3.1.219* I have this wallet now for several years - many updates but nothing visibly becomes better in fact it’s getting worse. You used to be able to connect it to your bank account and that’s no longer possible. You used to be able to get a routing and checking number so you could use it like a checking account and that’s also not possible anymore. Then it started to have problems with my credit card and not accepting the card anymore. Tech service wasn’t able to help me and wanted me to just not use that card anymore. Then chat function stopped working for me and now after the latest update the whole app won’t even start anymore. So service and usability both got worse not better. I can’t recommend this wallet any longer. ### 1/5 — Bad customer support *2026-05-07, version 3.1.200* The app sucks they have ghost as support don’t use they hold your money and take decades to recover they have no phone number support you will be dealing with a ghost ### 1/5 — App doesn’t open *2026-04-26, version 3.1.199* The app won’t stop buffering and I can’t get into it at all. ### 1/5 — Won’t load *2026-03-04, version 3.1.194* Doesn’t get past the load screen. Glad I didn’t start buying on it… ### 1/5 — Spinning logo *2026-02-05, version 3.1.189* To JGP94 is not only you it’s to everyone I’ve tried multiple devices different people and same thing happens is typical Scam exit this people do when everything it’s at the top they cashed out and we couldn’t ### 1/5 — Email verification won’t send *2026-01-14, version 3.1.189* I’ve tried creating an account on here and it gets to the email verification part and I wait for hours with no email sent ### 1/5 — Keyboard blocks account set up *2026-01-08, version 3.1.189* There is no way to set up the account as the keyboard for entering password and login blocs the account set up button. There is no way around this. ## Most praised reviews (10 highest-rated) ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology solutions! *2026-03-11, version 3.1.195* Please read carefully, I understand the distress such situations can cause losing $122,000 worth of bitcoin to scammers, they are still some steps you can take to recover your lost funds, the best to get in touch with Vibertechguru @ gMail com they also help me out to recover my stolen bitcoin back from scammer successfully, Vibertech safe group is the best when it comes to cryptocurrency recovery or any type of recovery services. They’re the best. Thank you for the assistance. ### 5/5 — Welcome *2026-03-10, version 3.1.195* Wow, what an amazing exchange especially XPR availability. This app is the real deal. This is the future I want to use for payments and my crypto thanks Metal Pay. ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology solutions! *2026-03-10, version 3.1.195* Please read carefully, I understand the distress such situations can cause losing $122,000 worth of bitcoin to scammers, they are still some steps you can take to recover your lost funds, the best to get in touch with Vibertechguru @ gMail com they also help me out to recover my stolen bitcoin back from scammer successfully, Vibertech safe group is the best when it comes to cryptocurrency recovery or any type of recovery services. They’re the best. Thank you for the assistance. ### 5/5 — Incredible customer service *2026-01-29, version 3.1.189* I don’t believe I’ve ever had the pleasure of dealing with such an amazing customer support team. The app is flawless. ### 5/5 — App won’t load up. Gets stuck on loading screen. *2026-01-14, version 3.1.189* I created my Metal Pay account to get some exposure to XPR. I put some money into it and was just going to hold for a while. Months later I decided I wanted to rotate it into Hbar. A digital asset I already owned that I wanted a o allocate more capital into during a dip. I went to get on Metal Pay and it won’t get past the load screen with the spinning circle. Supposedly everything is working fine for their app except mine. Worked fine 3-4 months prior. ### 5/5 — Exciting Opportunity *2025-10-04, version 3.1.188* This is a tremendous opportunity to join the Metal blockchain, and when you finally do you’ll be wondering to yourself, like me, why didn’t I join sooner? Customer support is top notch! Enjoy. ### 5/5 — Amazing service *2025-08-09, version 3.1.186* Their help support is fast, helpful and simply amazing. ### 5/5 — Changing the game for debit purchases *2025-07-26, version 3.1.186* Super easy to use, bought crypto with my debit card in minutes. Can’t wait for what’s next! ### 5/5 — The best crypto app hands down *2025-03-17, version 3.1.175* Been using Metal Pay for years and they not only have the best app, but the best customer service. Doubt me? Ask their help department a question like how does Bitcoin work and watch the level of response and service. Coinbase doesn’t even come close! Can’t wait until it hooks up directly to my local Credit Union. Metal keeps better and better every year. Could not be happier with Metal Pay. ### 5/5 — Groundbreaking app!!! *2025-02-09, version 3.1.171* I’m blown away by this app and how it’s going to change the game for crypto investors once the word reaches out there about XPR and what it can do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*