# MetLife Pet — user reviews > 414 indexed App Store user reviews of MetLife Pet by MetLife, rated 4.60/5 from 27,646 ratings. - Source: https://appshunter.io/ios/app/metlife-pet/id1534969901/reviews - App overview in markdown: https://appshunter.io/ios/app/metlife-pet/id1534969901.md - Rating breakdown: 5★ 23,310 · 4★ 1,255 · 3★ 512 · 2★ 375 · 1★ 2,194 ## What do users think of MetLife Pet? Overall sentiment: negative **Pros** - 🚀 Easy to submit claims - 👍 Great customer service - 💡 Comprehensive coverage - 🚀 Fast claim processing and reimbursement **Cons** - 🐛 Buggy and unstable app - 👎 Difficult to navigate and use - 🔍 Lack of transparency in claims process - 👎 Slow response times and poor communication - 🐛 Inconsistent app functionality **Commonly reported bugs** - Login issues and inability to stay logged in - Crashes and freezes when submitting claims - Disappearing or lost claim submissions - Inconsistent information between app and website **Most requested features** - Ability to upload documents instead of just photos - Improved claims tracking and status updates - More intuitive and user-friendly app design - Direct vet communication and payment options ## Newest reviews (14 of 414) ### 3/5 — App not working *2026-08-28, version 4.7.3* The app tells me it has an update but there is no update available in the app settings. Essentially I can’t use the app at all. ### 2/5 — Unable to open app *2026-08-25, version 4.7.3* Unable to open app, says I need the latest version but according the app store I do have the latest version. ### 1/5 — Unable to open app - newer version *2026-08-21, version 4.7.3* I’m unable to open the app and I have the latest version downloaded ### 4/5 — Unhappy camper *2026-08-20, version 4.7.3* Bait ‘n Switch ### 2/5 — Not great *2026-08-20, version 4.7.3* App isn’t the greatest with opening new claims. Adding multiple documents often ends up with multiple claims opening. And reimbursement takes forever and a day ### 1/5 — App is not working *2026-08-17, version 4.7.3* The app keeps telling me to update. It takes me back to the Apple Store. There is no update. Available is not letting me log in. I can’t do nothing with it. ### 1/5 — Unable to use *2026-08-17, version 4.7.3* When opening the app it says “Required System Update” and links to the App Store. But the app is up to date. So unable to use the app until another update fixes the issues. ### 1/5 — Quibble to Get a Dribble *2026-08-14, version 4.7.3* The sales force promises wonderful caring service. They made us dispute and spend many hours before finally paying what was really owed ### 1/5 — The app … *2026-08-13, version 4.7.3* The app is asking for an update but the AppStore is not showing that is an update available, I need to get my money and now I cannot, ### 1/5 — The worst app experience *2026-08-12, version 4.7.3* Multiple policies stay on your dashboard (even closed policies) allowing you to submit documents to. The claims department don’t receive the documents. I mean it’s just the most chaotic and disorganized experience. ### 1/5 — Completely stopped working on iPhone XS *2026-08-07, version 4.7.3* The first screen shows that you have to update the system software. Bottom line - the app doesn’t work on iPhone XS with iOS 18.7.9 ### 1/5 — Constance system updates *2026-08-06, version 4.7.3* I find this app useless and prefer just accessing MetLife pet through the web. Often times when I open the app I get a notification that app update is required, but went I go to App Store there is no update available. Because of these notifications to update the app, I can’t even access the app to submit a claim when needed. ### 1/5 — Blackout *2026-08-05, version 4.7.3* Whenever I open the app, it just gives a black screen. ### 1/5 — Trash *2026-08-03, version 4.7.3* This app is terrible. It keeps asking to update even though it’s on the latest version. Completely unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app works great. MetLife pet insurance however… *2026-09-01, version 4.7.3* If you’re downloading the app it’s probably too late. But for my folks checking the reviews before getting this insurance.. this is for you. Don’t. I have a 3 year old puppy. Went to the vet, poor guy had a bad ear infection. Racked up a nice $570 vet bill, I paid out of pocket. I pay ~ $500 a year for the insurance. Let’s call it a cool 1k I paid this year for the vet and pet insurance. Insurance is going to pay me back $150 of the $500 I paid. So iv paid 850 to the vet and insurance. If I didn’t have the insurance I would have saved 300 dollars this year. Oh and as a fun little kicker, they doubled my payment for the rest of the year. Lord I can’t wait for Oct to get here so I can get rid of these wallet goblins. ### 1/5 — Annoying *2026-08-31, version 4.7.3* Prepare to get every claim denied initially by the likely AI tool they have reviewing them, have to dispute them all, clarify for MetLife what your deductible is… and ask your vet to send redundant notes for every single thing. So much work to get the coverage you’re paying every month for. ### 1/5 — Can't open *2026-08-30, version 4.7.3* I can't open this app! Every time I tap on it it says go to the App Store to update then the only option is to "open". Then the process repeats!!! PLEASE FIX THIS ### 1/5 — Horrible *2026-08-29, version 4.7.3* They are horrible i had the most expensive policy so my dog have the best assistance and when i need them They keep pretending i didnt summit the complete documentation i call customer service they confirm i did submit all the correct paperwork and they they said ill be contacted they never did and didnt help me it all with my pet expenses dont waist your time with them they’ll just take your money ### 1/5 — App says system update required despite no update available *2026-08-29, version 4.7.3* I cannot access the app right now, and neither can my husband on his phone. When i open the app it says “Required System Update” and I cannot access the rest of the app. When I go to the app’s update page, there is no update available for me. I’m not sure what to do from here. ### 1/5 — Your problem not me *2026-08-28, version 4.7.3* My autopay is fine, it’s you! ### 1/5 — Nothing seems to be covered *2026-08-27, version 4.7.3* It’s incredibly difficult to get MetLife Pet to pay any claims. We submit all of the required documentation, but the company always seems to find a reason to deny our claims. ### 1/5 — This company sucks *2026-08-27, version 4.7.3* Worst company. They don’t cover anything. I’ll never use this service again. ### 1/5 — Doesn’t work *2026-08-25, version 4.7.3* App doesn’t work. Every time I open it, it says it needs an update to work but when I go back to the App Store it only will keep opening it, not allowing any option for an update. Thought it would be easier to submit claims then online but it’s useless ### 1/5 — Broken app *2026-08-21, version 4.7.3* The app doesn’t let me in, asking for an update. Jokes on you — I’m on the latest version. ## Most praised reviews (10 highest-rated) ### 5/5 — MetLife Pet Ins. is there when most needed *2026-08-24, version 4.7.3* Pinky my 13 year old cat was diagnosed with lung tumors and as devastating the news was. MetLife made it easy for me to get reimbursement for his care. I will definitely use MetLife Pet Insurance if I ever get another pet. ### 5/5 — Great service and easy process *2026-08-24, version 4.7.3* I’m very happy with my Met Life policy for my cats. All claims have been handled promptly and without confusion. The claims app is intuitive and easy to use when filing a claim. The claims adjusters have always followed up with my Vet to resolve when a piece of documentation necessary for the claim was left out. Even the preventative coverage has saved me quite a bit. ### 5/5 — Ed Haddad *2026-08-20, version 4.7.3* The best pet insurance company I’ve ever had ### 5/5 — Happy member of MetLife Insurance *2026-08-17* I have two cats insured with MetLife and I am very pleased with this company. Their customer service is incredible, you always get to talk with live representative and they are very friendly and professional. After your claim is resolved , you will get reimbursement same day. After submitting the documents, all my claims have took 3 business days max. Anybody who is looking for a good reliable insurance for their babies I warmly recommend MetLife. Especially after my older cat was diagnosed with dental disease and needed dental cleaning and multiple visits to the vet, they really were there for us to support in the journey. Thank you MetLife for your help and professionalism and for the kind customer service agents 💖 **Developer response:** Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful. - The MetLife Pet Team ### 5/5 — Always there for you and your pet *2026-08-11, version 4.7.3* Recently my beloved dog needed to be euthanize. This was very painful for my wife and myself, we have had our Vizsla since she was a puppy and now almost turning 13. She had been sick for a while and it was time to give her peace. I called MetLife a few days later to ask what I needed to do. They had my answer within seconds, while still showing empathy. Make this tough moment in my family's life less painful. ### 5/5 — Best pet insurance! *2026-08-03, version 4.7.3* MetLife Pet is the best pet insurance you could hope for!! Don’t hesitate to purchase this for your furry friend (or friends!) Their claim process is SO easy. The Customer Service team is top-notch. I am so glad I purchased this and wish I hadn’t waited so long to!! Don’t hesitate if you’re thinking about it!! ### 5/5 — MetLife Pet *2026-07-29, version 4.7.3* MetLife Pet has been very good to me and I have MetLife insurance also for myself. Very good company. ### 5/5 — Exceptional *2026-07-07, version 4.7.2* Love MetLife company. Easy to navigate through web site. Checks come quickly and cover more than I ever expected. Customer service excellent. Highly recommend this company. ### 5/5 — Help *2026-07-06, version 4.7.2* All haven’t did anything for Luca yet ### 5/5 — Easy to use *2026-06-29, version 4.7.2* Very easy app to use and turn in requests. Definitely helps with the ease of reimbursement --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*