# MetLife US App — user reviews > 310 indexed App Store user reviews of MetLife US App by MetLife, rated 4.20/5 from 25,399 ratings. - Source: https://appshunter.io/ios/app/metlife-us-app/id570085487/reviews - App overview in markdown: https://appshunter.io/ios/app/metlife-us-app/id570085487.md - Rating breakdown: 5★ 17,922 · 4★ 2,090 · 3★ 954 · 2★ 674 · 1★ 3,759 ## What do users think of MetLife US App? Overall sentiment: negative **Pros** - ⭐ Simple and easy to use - 💨 Quick registration process - 🤝 Good customer service **Cons** - 🐛 Frequent app crashes and errors - 🤯 Confusing and unintuitive navigation - 🔍 Lack of detailed coverage information - 🕰️ Slow app performance - 🔒 Security and privacy concerns - 🤖 Poor in-app support and troubleshooting **Commonly reported bugs** - Registration process fails to complete - App unable to load user profile and account details - Inconsistencies between app and website data - Unreliable payment processing **Most requested features** - Ability to view detailed policy and claims information - Improved search and filtering for providers - Integration with mobile wallets for digital insurance cards - Enhanced user profile management ## Newest reviews (17 of 310) ### 2/5 — Worked until MetLife Pet insurance ruined everything *2026-08-19, version 3.0.56* I’ve never reviewed an app on purpose, but this has been so frustrating that I just had to write my experience. This app worked well until the day I got MetLife Pet insurance through my employer. The app never logged in again after that, and I can only go on the website after many call to MetLife, they shrugged their shoulders. I can view my pet insurance only. ### 3/5 — Can’t click anything *2026-08-14, version 3.0.55* App is clean, you can view your polices but when you find an in network doctor or dentist, you can’t click on the information like call. You can’t even print or share your ID cards because it won’t let you click. So I have to legit use the safari app to search up the doctor or practice address and use google to verify the information. ### 1/5 — Login doesn’t work *2026-08-07, version 3.0.55* Login doesn’t work the password is always empty even if you type ### 1/5 — Website Not Useful *2026-08-04, version 3.0.55* Tried using website to manage leave but couldn’t. Site very cumbersome and not user friendly. ### 1/5 — Constant error messages *2026-08-01, version 3.0.55* Keeps saying “Sorry, there was a problem loading your profile” ### 1/5 — Garbage app *2026-07-23, version 3.0.55* It simply doesn’t work. It never loads your profile, it’s garbage. ### 1/5 — Pain to navigate and always shows incorrect information *2026-07-22, version 3.0.55* I have had to use the MetLife disability services a few times and every single time I need to it is a nightmare to try to navigate the online experience whether it would be through the website or through the mobile app. It is constantly showing incorrect information that I need to reach directly out through the phone lines to clarify with their representative on the phone and half the time they don’t even even know what’s happening I’ll receive information that things were approved and then when I click into the app, it says that they’re not approved and that never updates. And only when I call do I find out that no it was approved and I didn’t need to worry and stop what I was doing to contact them. I can’t imagine what it was like previously but for the past 2026 calendar year and it’s entirety the app has been like this and it also crashes and or says that it can’t load information whenever I need to click into case details and such. ### 1/5 — MetLife app w won’t let me send a message *2026-07-22, version 3.0.55* MetLife has tried to call me at inopportune moments twice I think. The first time they said it was them, but I’m not sure if it and they were demanding private information about me to prove who I was a human. The second time they called during dinner I have tried to call back twice. To get a hold of them apparently so I thought I would try to email through the app and while it looks like there is a way to Mail there’s no way to type it or put it in. There’s no like when you like tap on the box. Nothing open I’m really unhappy right now with MetLife. I guess that’s par for the course for insurance in America. ### 1/5 — Frustrating app *2026-07-16, version 3.0.55* My company switched to MetLife and it’s been the biggest pain. There website fails to load pages so you can’t manage your claim and it won’t let you upload documents will just come up as error. I called MetLife they seemed really confused and told me to use the app so I did and it’s just as bad if not worse. Only lets you upload pictures from your camera roll or taking pictures which is useless if you want to upload a .pdf and if you trying to take a screen shot to send it and try to submit it won’t even do anything super frustrating. Last thing I want to deal with while hurt on disability to be able to keep my job. ### 1/5 — Won’t load *2026-07-13, version 3.0.55* The app literally hasn’t be able to load my policies since getting it ### 1/5 — Not in iOS *2026-07-11, version 3.0.55* I used to use this app on Android and I could file claims on my phone. I changed phones and tried to use it here, too, but no luck. I log in, it says it is loading my policy, and then it says it can’t load them. ### 1/5 — Stop working COMPLETELY *2026-07-08, version 3.0.55* I am no longer able to long in and view my insurance or legal coverage information. Why are we paying for services that we cannot access? Going through the web isn’t very user friendly and getting to right website is a pain! ### 1/5 — Terrible *2026-07-07, version 3.0.55* I’m trying to look up estimated costs. NOTHING is available on this horrible app. Deleting it now, it is absolutely worthless. ### 1/5 — Horrible App *2026-07-07, version 3.0.55* I barely got started and it’s a disaster, the App doesn’t work and the website doesn’t work either, tried 2 different browsers and nothing! Soooo upset right now, this is ridiculous ### 1/5 — Disability claim *2026-07-05, version 3.0.55* Poor customer service. The APP is useless as it doesn’t correct errors and no one gets back with you for assistance. Awful ### 1/5 — App is broken *2026-07-01, version 3.0.55* App is broken. It just throws error that it can't access details ### 3/5 — It’s ok *2026-07-01, version 3.0.55* The app is pretty handy and user friendly, but some of the simple functions like adding your ID card to your wallet, sharing or printing doesn’t work or respond. Makes it annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Blank login page *2026-09-06, version 3.0.56* I’d give it zero stars if I could. I go to login and it just gives me a blank white page with a feedback button. Useless app ### 1/5 — “New App” is just a Website Container *2026-08-19, version 3.0.56* The new update (3.0.56) is just a website in an app-like container with improper text alignment and key missing elements like a Home Screen button. Lazy and terrible update. ### 1/5 — Terrible redesign *2026-08-19, version 3.0.56* Bring back the old design. The new design is basically just a link to the website and you can’t use Face ID to authenticate or save your login, so every time you open the app you have to login again and go through 2FA again. This app is a step backwards. ### 1/5 — Met life let down *2026-08-19, version 3.0.56* Poor app functionality ### 1/5 — Interface is slow and buggy *2026-08-18, version 3.0.55* How in the year 2026 are companies still making apps that are this buggy and slow? ### 1/5 — Can’t see my HSA BALANCE *2026-08-16, version 3.0.55* Why can’t I see my HSA balance in the app?? ### 1/5 — App is not working *2026-08-15, version 3.0.55* “Problem loading your profile” ### 1/5 — Doesn’t work *2026-08-14, version 3.0.55* I’ve had this app for about 4 to 6 months and not once has it ever loaded ### 1/5 — Disastrous App, doesn’t work most times *2026-08-12, version 3.0.55* Wow! Whoever is in charge of this app development and the whole team should be fired! After login, it tries to load the policies and keeps failing continuously! I have uninstalled and reinstalled but the issue is the same! Sometimes can’t load the profile, sometimes the app it it errors out. What a disaster! ### 1/5 — Can't even login *2026-08-09, version 3.0.55* Like the title app sucks ## Most praised reviews (10 highest-rated) ### 5/5 — New App Format *2026-07-18, version 3.0.55* I love the new mobile app format. It’s clean, user friendly and concise! ### 5/5 — MetLife Dental *2026-07-08, version 3.0.55* Best ever, no issues. ### 5/5 — Good App *2026-07-02, version 3.0.55* Love it ### 5/5 — GREAT *2026-05-08, version 3.0.53* Love the app ### 5/5 — The Know How *2026-03-28, version 3.0.53* Great app!! ### 5/5 — MetLife US App *2025-12-16, version 3.0.51* Very easy to use. ### 5/5 — My review *2025-11-20, version 3.0.49* Once the paper work was done, it was very easy to use. There was a lot of precautions to make sure all was legitimate. After that, easy peasy. ### 5/5 — Great job *2025-04-29, version 3.0.46* In all my years being with MeLife I have never had a problem with them. I’m talking more than ten years. Thanks MetLife! ### 5/5 — Easy / quick for Busy life *2025-04-10, version 3.0.44* I love it I can check anytime after my busy schedule ### 5/5 — Customer Service *2025-03-14, version 3.0.44* The Customer Service Specialist was very professional and knowledgeable.She was extremely helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*