# MetLife US — user reviews > 318 indexed App Store user reviews of MetLife US by MetLife, rated 4.17/5 from 25,428 ratings. - Source: https://appshunter.io/ios/app/metlife-us/id570085487/reviews - App overview in markdown: https://appshunter.io/ios/app/metlife-us/id570085487.md - Rating breakdown: 5★ 17,926 · 4★ 2,091 · 3★ 952 · 2★ 674 · 1★ 3,779 ## Is MetLife US safe? MetLife US appears mostly safe based on user ratings. The AppsHunter Safety Score for MetLife US is 83 out of 100. This assessment is based on 25,428 user ratings, with an App Store average of 4.2 out of 5. Of 25,422 App Store ratings, 78.7% point to a safe experience, 3.7% suggest some concerns, and 17.5% point to a risky experience. ## Is MetLife US legit? MetLife US appears to be a legitimate app. The AppsHunter Legitimacy Score for MetLife US is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of MetLife US? Reviews of MetLife US are mostly negative: the Business app is rated 4.2/5 from 25K App Store ratings. What users like most: simple and easy to use, quick registration process. Top complaints: frequent app crashes and errors, confusing and unintuitive navigation. Summarized from real user reviews. **Pros** - ⭐ Simple and easy to use - 💨 Quick registration process - 🤝 Good customer service **Cons** - 🐛 Frequent app crashes and errors - 🤯 Confusing and unintuitive navigation - 🔍 Lack of detailed coverage information - 🕰️ Slow app performance - 🔒 Security and privacy concerns - 🤖 Poor in-app support and troubleshooting **Commonly reported bugs** - Registration process fails to complete - App unable to load user profile and account details - Inconsistencies between app and website data - Unreliable payment processing **Most requested features** - Ability to view detailed policy and claims information - Improved search and filtering for providers - Integration with mobile wallets for digital insurance cards - Enhanced user profile management ## Newest reviews (19 of 318) ### 2/5 — Worked until MetLife Pet insurance ruined everything *2026-08-19, version 3.0.56* I’ve never reviewed an app on purpose, but this has been so frustrating that I just had to write my experience. This app worked well until the day I got MetLife Pet insurance through my employer. The app never logged in again after that, and I can only go on the website after many call to MetLife, they shrugged their shoulders. I can view my pet insurance only. ### 1/5 — Terrible redesign *2026-08-19, version 3.0.56* Bring back the old design. The new design is basically just a link to the website and you can’t use Face ID to authenticate or save your login, so every time you open the app you have to login again and go through 2FA again. This app is a step backwards. ### 1/5 — Met life let down *2026-08-19, version 3.0.56* Poor app functionality ### 1/5 — Interface is slow and buggy *2026-08-18, version 3.0.55* How in the year 2026 are companies still making apps that are this buggy and slow? ### 1/5 — Can’t see my HSA BALANCE *2026-08-16, version 3.0.55* Why can’t I see my HSA balance in the app?? ### 1/5 — App is not working *2026-08-15, version 3.0.55* “Problem loading your profile” ### 3/5 — Can’t click anything *2026-08-14, version 3.0.55* App is clean, you can view your polices but when you find an in network doctor or dentist, you can’t click on the information like call. You can’t even print or share your ID cards because it won’t let you click. So I have to legit use the safari app to search up the doctor or practice address and use google to verify the information. ### 1/5 — Doesn’t work *2026-08-14, version 3.0.55* I’ve had this app for about 4 to 6 months and not once has it ever loaded ### 1/5 — Disastrous App, doesn’t work most times *2026-08-12, version 3.0.55* Wow! Whoever is in charge of this app development and the whole team should be fired! After login, it tries to load the policies and keeps failing continuously! I have uninstalled and reinstalled but the issue is the same! Sometimes can’t load the profile, sometimes the app it it errors out. What a disaster! ### 1/5 — Can't even login *2026-08-09, version 3.0.55* Like the title app sucks ### 1/5 — Login doesn’t work *2026-08-07, version 3.0.55* Login doesn’t work the password is always empty even if you type ### 1/5 — Website Not Useful *2026-08-04, version 3.0.55* Tried using website to manage leave but couldn’t. Site very cumbersome and not user friendly. ### 1/5 — Constant error messages *2026-08-01, version 3.0.55* Keeps saying “Sorry, there was a problem loading your profile” ### 1/5 — Garbage app *2026-07-23, version 3.0.55* It simply doesn’t work. It never loads your profile, it’s garbage. ### 1/5 — Pain to navigate and always shows incorrect information *2026-07-22, version 3.0.55* I have had to use the MetLife disability services a few times and every single time I need to it is a nightmare to try to navigate the online experience whether it would be through the website or through the mobile app. It is constantly showing incorrect information that I need to reach directly out through the phone lines to clarify with their representative on the phone and half the time they don’t even even know what’s happening I’ll receive information that things were approved and then when I click into the app, it says that they’re not approved and that never updates. And only when I call do I find out that no it was approved and I didn’t need to worry and stop what I was doing to contact them. I can’t imagine what it was like previously but for the past 2026 calendar year and it’s entirety the app has been like this and it also crashes and or says that it can’t load information whenever I need to click into case details and such. ### 1/5 — MetLife app w won’t let me send a message *2026-07-22, version 3.0.55* MetLife has tried to call me at inopportune moments twice I think. The first time they said it was them, but I’m not sure if it and they were demanding private information about me to prove who I was a human. The second time they called during dinner I have tried to call back twice. To get a hold of them apparently so I thought I would try to email through the app and while it looks like there is a way to Mail there’s no way to type it or put it in. There’s no like when you like tap on the box. Nothing open I’m really unhappy right now with MetLife. I guess that’s par for the course for insurance in America. ### 1/5 — Frustrating app *2026-07-16, version 3.0.55* My company switched to MetLife and it’s been the biggest pain. There website fails to load pages so you can’t manage your claim and it won’t let you upload documents will just come up as error. I called MetLife they seemed really confused and told me to use the app so I did and it’s just as bad if not worse. Only lets you upload pictures from your camera roll or taking pictures which is useless if you want to upload a .pdf and if you trying to take a screen shot to send it and try to submit it won’t even do anything super frustrating. Last thing I want to deal with while hurt on disability to be able to keep my job. ### 1/5 — Won’t load *2026-07-13, version 3.0.55* The app literally hasn’t be able to load my policies since getting it ### 1/5 — Not in iOS *2026-07-11, version 3.0.55* I used to use this app on Android and I could file claims on my phone. I changed phones and tried to use it here, too, but no luck. I log in, it says it is loading my policy, and then it says it can’t load them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy and lazy *2026-10-13, version 3.0.57* First off, it appears that the developers have left the “Open in Review Mode” option turned on in the most recent app version. Additionally, it feels rather lazy to have a company as large as this one just take the easy way to develop a website shell instead of an actual mobile app. This type of development just causes bugs and features to not run as expected. ### 1/5 — WHY DOES METLIFE WANT ACCESS TO ALL OF MY PHOTOS!?!? *2026-10-06, version 3.0.56* This app received a poor review because: 1) It has poor functionality, and more importantly, 2) The app requests access TO ALL OF MY PHOTOS! This is a gross overstep by MetLife and under no circumstances should be required, nor requested, for app usage. It begs the question of how much MetLife values their client's privacy. ### 1/5 — Crashes *2026-10-06, version 3.0.56* Constantly crashes and doesn’t log me in saying I have to go to their website. Why have an app (multiple) if none of them actually work?! I’m getting fed up with even trying to login on their apps. I should be able to login within a minute or two and it doesn’t even let me login at this point. I do NOT recommend their apps. ### 1/5 — Fire your team *2026-10-05, version 3.0.56* Still a failed app, you still can’t submit absence and most navigation ends up at a white screen. ### 1/5 — Revised APP *2026-09-30, version 3.0.56* The Home Screen is blank. No information appears. ### 1/5 — Just use the website *2026-09-12, version 3.0.56* The app is the website but with more bugs because it can’t open new tabs. Legitimately just lazy and bad. Why even have an app? ### 1/5 — Biometric log in!!! *2026-09-10, version 3.0.56* What happened to biometric login? Are you seriously going to make me type my username and password every single time? It’s far less convenient and less secure. Even the old app had it, get it back! ### 1/5 — 🤔 What’s the purpose of an app? *2026-09-08, version 3.0.56* Hmm. So if I have to log in every single time vs a FaceId or some other means of staying logged in, what’s the difference between this and the desktop site? Um…none!!! Clown show ### 1/5 — Blank login page *2026-09-06, version 3.0.56* I’d give it zero stars if I could. I go to login and it just gives me a blank white page with a feedback button. Useless app ### 1/5 — “New App” is just a Website Container *2026-08-19, version 3.0.56* The new update (3.0.56) is just a website in an app-like container with improper text alignment and key missing elements like a Home Screen button. Lazy and terrible update. ## Most praised reviews (10 highest-rated) ### 5/5 — New App Format *2026-07-18, version 3.0.55* I love the new mobile app format. It’s clean, user friendly and concise! ### 5/5 — MetLife Dental *2026-07-08, version 3.0.55* Best ever, no issues. ### 5/5 — Good App *2026-07-02, version 3.0.55* Love it ### 5/5 — GREAT *2026-05-08, version 3.0.53* Love the app ### 5/5 — The Know How *2026-03-28, version 3.0.53* Great app!! ### 5/5 — MetLife US App *2025-12-16, version 3.0.51* Very easy to use. ### 5/5 — My review *2025-11-20, version 3.0.49* Once the paper work was done, it was very easy to use. There was a lot of precautions to make sure all was legitimate. After that, easy peasy. ### 5/5 — Great job *2025-04-29, version 3.0.46* In all my years being with MeLife I have never had a problem with them. I’m talking more than ten years. Thanks MetLife! ### 5/5 — Easy / quick for Busy life *2025-04-10, version 3.0.44* I love it I can check anytime after my busy schedule ### 5/5 — Customer Service *2025-03-14, version 3.0.44* The Customer Service Specialist was very professional and knowledgeable.She was extremely helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-29.*