# Metro Bank Mobile Banking — Simple, safe and quick banking

> Mobile banking app for managing personal and business accounts, payments, and cards. (iPhone/iPad app by MetroBank.)

- Source: https://appshunter.io/ios/app/metro-bank-mobile-banking/id1175525592 (this page in markdown: same URL + `.md`)
- Developer: [MetroBank](https://appshunter.io/developer/854725531)
- Category: Finance
- Price: Free
- Rating: 4.80/5 from 1,280 App Store ratings · 661 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 158 MB
- Languages: American English
- Released: 2017-02-09
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/metro-bank-mobile-banking/id1175525592/reviews.md

## What is Metro Bank Mobile Banking?

We’ve built a different kind of high street bank. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app.

Features
- Insights on your accounts and transactions
- Send International Payments
- A handy spending summary shows you where you’re spending your cash
- View transactions which are still being processed
- Temporarily block and permanently cancel your debit and credit cards
- Make payments to new and existing payees and transfer money in between your accounts
- Login with Apple TouchID
- View and cancel your Direct Debits and standing orders.
- Share your account details through WhatsApp, email and messages to easily receive payments from friends and family
- Create and edit Standing Orders
- Open Instant Access Savings Accounts

Registration - Getting Started
Whether you’re an existing or new Metro Bank customer it’s simple to get started.
- If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password
- If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word.

Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only.
Standard data charges from your mobile service provider may apply.

Getting help
If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on ios-feedback@metrobank.plc.uk.


Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.

## Key features

- Account and transaction insights
- International payments
- Spending summary
- Card management (block/cancel)
- Payments and transfers
- Direct debit and standing order management
- Open savings accounts

## What do users think of Metro Bank Mobile Banking?

Overall sentiment: mixed

**Pros**

- 🚀 Easy and convenient banking
- 🔒 Secure and reliable app
- 👍 Excellent customer service
- 👍 Straightforward and user-friendly
- 🚀 Quick and efficient transactions
- 👍 Seamless banking experience

**Cons**

- 🐛 Frequent app crashes and glitches
- 🔒 Overly complex security protocols
- 🕰️ Slow processing of payments and transfers
- 🔒 Issues with account access and login
- 🤖 Poor automated customer support
- 🏦 Limited branch availability and hours

**Commonly reported bugs**

- App freezes when adding new payees
- Payments not showing up in account immediately
- Inability to access accounts after phone updates
- Verification codes not received for account access
- Accounts disappearing from the app unexpectedly

**Most requested features**

- Add ability to view transaction history and statements in-app
- Improve app stability and reduce crashes
- Simplify security measures for better user experience
- Enhance notification system for payments and account activity
- Introduce mobile check deposit feature
- Expand branch network and operating hours

## Recent user reviews (10 of 661)

All indexed reviews: https://appshunter.io/ios/app/metro-bank-mobile-banking/id1175525592/reviews.md

### 5/5 — Mr samia

*2026-07-31, version 12.9.0*

I love metro bank is perfect am sow happy

### 5/5 — Ow

*2026-07-31, version 12.9.0*

Good

### 2/5 — App is clunky

*2026-07-30, version 12.9.0*

App freezes and is clunky - does not allow quick payments, if you select pay someone it just buffers continuously, it takes 3-4 mins per payment and crashes. Have reported - NO response, I have deleted re installed switched phones done everything that would be recommended and it is still the same. Disappointing as the general Metro service is good. There is no fix and they do not care to reply.

### 5/5 — Banking easy

*2026-07-29, version 12.9.0*

Love the ease of the bank and easy to use and do business

### 5/5 — Easy to use

*2026-07-29, version 12.9.0*

Good on line banking

### 2/5 — Somewhat useful but inconsistent and lacking features

*2026-07-28, version 12.9.0*

I can use the app for what I need but there are some issues. When searching for payees, the app autocorrects names to everyday words or common names, which often leads to a back and forth text exchange as I try to force it to accept the name I’m entering. Also, it would be useful if there was a ‘pay someone else’ link instead of having to start over again from the Home Screen. It’s annoying when one has a lot of staff to pay.

### 5/5 — Mrs R Patel

*2026-07-28, version 12.9.0*

Using app is very simple and quick way of paying bills.saving time to go to branch.

### 1/5 — Too slow and no support

*2026-07-27, version 12.9.0*

The app is far too slow when making transfers. Each one takes about 30 seconds just to get the details of the payee up. Multiple Support requests have gone unanswered.

### 3/5 — Disapperig money from my account?!

*2026-07-24, version 12.9.0*

That's must be an inside "job".

After shopping chaked my balance the amount what I spent was on the pending list. Left £240 on my balance.
Went home , next day chacked my balance seen that I got -£10 =£230

I felt sometimes before also that I had less money on my account than should have on it.

Never a big amount was missing just about £10

But I'm not a rich so it's "hurt me"

I went to the Picadilly to get a statment from last Month , told them because I think someone stealing money from me, they told me that "we cant give you the statment"& gave me the phone number of the customer service . what a useless staffies they has? 

Certanly I moved to another Bank.

### 5/5 — Excellent App . Helpful Staff in all branches

*2026-07-24, version 12.9.0*

Been using the App for few years . Metro bank has changed the way we bank . Excellent service on all departments.

## Frequently asked questions about Metro Bank Mobile Banking

### What can I do with the Metro Bank mobile app?

The app allows you to manage your personal and business accounts, view transactions, send international payments, and temporarily block or permanently cancel your debit and credit cards. You can also make payments, transfer money between accounts, and manage direct debits and standing orders.

### How do I register for the Metro Bank mobile app?

If you are already registered for online and telephone banking, you will need your 12-digit customer number, 8-digit security number, and password. If you are not registered, you will need your 12-digit customer number and the details of your most recent card or your Magic Word.

### Is the Metro Bank mobile app free to use?

Yes, the Metro Bank mobile app is free to download and use. Standard data charges from your mobile service provider may apply when using the app.

### What devices is the Metro Bank mobile app compatible with?

The app is available for personal customers and business customers using Business Internet Banking. Specific operating system requirements are not detailed in the description, but it supports Apple TouchID for login, suggesting compatibility with Apple devices.

### Can I open new accounts through the app?

Yes, you can open Instant Access Savings Accounts directly through the Metro Bank mobile app. This feature allows you to start saving without needing to visit a branch or use online banking separately.

## Version history (last 5 releases)

### 12.10.0 — 2026-08-17

Dark Mode is now available, providing a more accessible and comfortable viewing experience. We've also made behind-the-scenes improvements to boost performance, enhance stability, and fix bugs.

### 12.9.0 — 2026-07-16

General maintenance and fixes, focusing on app stability and performance.

### 12.8.0 — 2026-06-15

Introduction of viewing statements and general maintenance focusing on app stability and performance.

### 12.7.0 — 2026-05-26

This release includes updates to FSCS branding and information, bug fixes, and security enhancements.

### 12.6.0 — 2026-04-21

General maintenance release including routine upkeep to ensure continued app stability and performance.

## Apps similar to Metro Bank Mobile Banking

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## More apps by MetroBank

- [Metro Bank Authenticator](https://appshunter.io/ios/app/metro-bank-authenticator/id1524446800)

All apps by MetroBank: https://appshunter.io/developer/854725531

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*