# Metro Bank Mobile Banking — user reviews > 700 indexed App Store user reviews of Metro Bank Mobile Banking by MetroBank, rated 4.80/5 from 1,280 ratings. - Source: https://appshunter.io/ios/app/metro-bank-mobile-banking/id1175525592/reviews - App overview in markdown: https://appshunter.io/ios/app/metro-bank-mobile-banking/id1175525592.md - Rating breakdown: 5★ 1,163 · 4★ 68 · 3★ 27 · 2★ 7 · 1★ 15 ## What do users think of Metro Bank Mobile Banking? Overall sentiment: mixed **Pros** - 🚀 Easy and convenient banking - 🔒 Secure and reliable app - 👍 Excellent customer service - 👍 Straightforward and user-friendly - 🚀 Quick and efficient transactions - 👍 Seamless banking experience **Cons** - 🐛 Frequent app crashes and glitches - 🔒 Overly complex security protocols - 🕰️ Slow processing of payments and transfers - 🔒 Issues with account access and login - 🤖 Poor automated customer support - 🏦 Limited branch availability and hours **Commonly reported bugs** - App freezes when adding new payees - Payments not showing up in account immediately - Inability to access accounts after phone updates - Verification codes not received for account access - Accounts disappearing from the app unexpectedly **Most requested features** - Add ability to view transaction history and statements in-app - Improve app stability and reduce crashes - Simplify security measures for better user experience - Enhance notification system for payments and account activity - Introduce mobile check deposit feature - Expand branch network and operating hours ## Newest reviews (17 of 700) ### 3/5 — Basic and not that good *2026-09-02, version 12.10.0* Very mediocre and just about does the basics ### 2/5 — Needs an update *2026-08-29, version 12.10.0* Decent app but very slow, cannot check pin it forgotten like most banking apps , freezes most of the time and cannot view card details either on the app. Needs a major update ### 4/5 — Fast and Straight Forward *2026-08-24, version 12.10.0* The Nationwide Banking App is the easiest and most straightforward banking app when compared to other apps. The security features are also available to help against fraud. ### 5/5 — Ease *2026-08-21, version 12.10.0* The Metro online banking app is so easy to use and I’m very grateful for that. Being someone who is not technically minded I appreciate its ease of use and that makes me feel comfortable and confident when dealing with financial issues. ### 4/5 — Faith has been restored in metro *2026-08-19, version 12.10.0* I’ve had so many issues with metro over the years I was on the verge of deleting my account but after speaking to complaints department today I have to say I’m pleasantly surprised and my faith has been restored in metro, there can be system issues showing wrong amounts and some staff can be very rude and misleading but all together it’s a good bank and the customer service after raising my first official complaint was top tier. If they resolve the system issues I will update to 5 stars ### 5/5 — School Fees transfer *2026-08-19, version 12.10.0* Very easy use ### 5/5 — Moe *2026-08-18, version 12.10.0* Quick and easy app to use. ### 5/5 — Very Good bank *2026-08-16, version 12.9.0* Very good bank. Everything is simple and straightforward. Good service all around. ### 5/5 — Mr *2026-08-15, version 12.9.0* Really good ### 5/5 — Feedback *2026-08-14, version 12.9.0* Excellent service ### 5/5 — Good friendly bank. *2026-08-13, version 12.9.0* Have been a metro customer for about 4 years. Friendly staff ,open 5 days and ethical practices ### 5/5 — Ever since I’ve joined water breath of fresh air *2026-08-12, version 12.9.0* Always greeted, Always correct Always helpful Awesome Bank 5 stars. This is the way banks were supposed to be back in the day so it’s a welcome that I can use your services. ### 5/5 — Efficient *2026-08-11, version 12.9.0* Thank you for your services ### 5/5 — Great high street bank *2026-08-10, version 12.9.0* Been with them few years , Always excellent service ! ### 5/5 — Amazing *2026-08-10, version 12.9.0* Your coleagues called me back once my call got cut off and sorted my app log inn ### 5/5 — Easy and always there to help *2026-08-10, version 12.9.0* I love Metro mobile banking they are easy to use and always there for help ### 5/5 — Good and reliable *2026-08-10, version 12.9.0* Making money transfer and payments are very easy and straightforward ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst banking app I’ve ever used *2026-08-20, version 12.10.0* Absolutely hopeless app. Online banking is worse ### 1/5 — Mr Demon *2026-08-17, version 12.10.0* Rabbish bank 👿👿 rubbish…. ### 1/5 — Appalling customer service now *2026-08-07, version 12.9.0* This firm has gone from great to dreadful with customer support. Can’t wait to leave now. 1 out of 10 only. ### 1/5 — Too slow and no support *2026-07-27, version 12.9.0* The app is far too slow when making transfers. Each one takes about 30 seconds just to get the details of the payee up. Multiple Support requests have gone unanswered. ### 1/5 — The worst of banks *2026-07-03, version 12.8.0* Absolutely awful app, glitchy, slow, rubbish. In line with a bank that seems to do everything to make it difficult to do business, as well as charging extortionate rates for international payments and having huge wait times to speak to anyone when you need support ### 1/5 — Awful *2026-06-27, version 12.8.0* Awful app and rude customer service when there is an IT glitch. ### 1/5 — Problems *2026-06-25, version 12.8.0* Spent 6 hours on phone to Metro passed from one department to another and still have problems ### 1/5 — Superbly inconvenient bank *2026-06-21, version 12.8.0* Thanks ### 1/5 — Hopeless! *2026-06-18, version 12.8.0* I have been trying to close my account for almost two years and still after hours on the phone and visits to store no one has been able to action this so that it actually does get closed!! ### 1/5 — business *2026-06-11, version 12.7.0* worst business bank I have ever known everything is made to make running a business harder or more difficult I have tried leaving several times only to be told my funds will be frozen until I find a new bank biggest mistake of my business life is joining this bank ## Most praised reviews (10 highest-rated) ### 5/5 — Very user friendly app *2026-09-02, version 12.10.0* Really find using app user-friendly and straightforward. I can almost all my banking needs on here without needing to go into a branch ### 5/5 — Banking services *2026-09-02, version 12.10.0* So helpful and always with a smile thank you Metro ### 5/5 — Service *2026-08-28, version 12.10.0* Always great service and help very happy customer ### 5/5 — Fab *2026-08-28, version 12.10.0* Great ### 5/5 — Simple & Good bank *2026-08-27, version 12.10.0* Simple & Good bank ### 5/5 — JohnnCross Sloane Avenue estates *2026-08-27, version 12.10.0* Excellent online systems easy to navigate and quick ### 5/5 — User friendly *2026-08-25, version 12.10.0* Very simple and intuitive banking app which takes the stress out of making payments which are normally painful in any case ! ### 5/5 — Mobile Banking *2026-08-25, version 12.10.0* Fantastic tool, fast and easy to use. ### 5/5 — Perfect *2026-08-24, version 12.10.0* Great transaction ### 5/5 — Customer Service *2026-08-24, version 12.10.0* Metro Bank once again helping all over the phone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*