# Metro Flex — On-demand rides in King County

> On-demand neighborhood transit service for King County. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/metro-flex/id6444106298 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.60/5 from 1,002 App Store ratings · 47 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 136 MB
- Languages: American English, Amharic, Arabic, Filipino, Korean, Punjabi, Russian, Chinese (Simplified, China), Somali, European Spanish and 3 more
- Released: 2023-02-27
- Data updated: 2026-09-11
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/metro-flex/id6444106298/reviews.md

## What is Metro Flex?

King County Metro Flex is an on-demand neighborhood transit service. Use your phone to ride anywhere in your service area for the same cost as a bus trip. 


HOW IT WORKS:

- Download the app and create an account.

- Book an on-demand ride on your phone.

- Meet your driver on a nearby corner.

CONVENIENT

Use your phone to tell Metro Flex where you are and where you want to go. You’ll receive a nearby pick-up location for a Metro Flex vehicle only a short walk away.

FAST

It just takes a minute to book your ride! The app will send you an approximate arrival time for your Metro Flex vehicle.

AFFORDABLE

Metro Flex costs the same as a Metro bus trip. And with your ORCA card, you can transfer for free to or from a bus or Sound Transit Link light rail. You can also pay with a Transit GO Ticket or credit/debit card. Youth up to age 18 ride free.

Questions? Reach out at support-sea@ridewithvia.com 

Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

## Key features

- On-demand ride booking
- Nearby pick-up locations
- Affordable fares
- ORCA card integration
- Youth ride free

## What do users think of Metro Flex?

Overall sentiment: neutral

**Pros**

- 🚀 Convenient and helpful service
- 👍 Kind and punctual drivers
- 💡 Affordable transportation option
- 👍 Easy to use app

**Cons**

- 🐛 Unreliable app with glitches
- ⏱️ Long wait times and unpredictable arrival times
- 🚗 Not enough drivers/vehicles to meet demand
- 🗺️ Limited service area coverage

**Commonly reported bugs**

- App crashing and freezing issues
- Inaccurate GPS and location tracking
- Inconsistent service hours and availability
- Billing and account management problems

**Most requested features**

- Ability to schedule rides in advance
- Option to choose preferred pickup location
- Real-time driver updates and communication
- Integration with other transit options

## Recent user reviews (10 of 47)

All indexed reviews: https://appshunter.io/ios/app/metro-flex/id6444106298/reviews.md

### 3/5 — Saving money at what cost

*2026-03-18*

As a frequent and avid metro flex user, as well as a high school student with a job. Metro flex definitely helps with saving money when traveling places to place but the wait times are diabolical to what it used to be. Wait times went from 5-10 minutes to 30-40+ minutes through out the years which is very inconvenient and on top of the long wait, a lot of drivers end up picking up homeless or aggressive people, drive slow, and/or constantly not following gps or going to wrong drop off/pick up locations, which can be insufferable. Especially if you’re running late. If you’re in the Renton/downtown Renton area this happens more frequently than not.

### 2/5 — Not working

*2025-12-01, version 4.22.2*

It’s all glitchy and I can’t track my ride and we also need metro flex in Bellevue we still have not have it in bellevue location

### 5/5 — Hamada

*2025-09-21, version 4.22.2*

He was nonchalant and chill. Amazing driver

### 5/5 — Me gusta mucho

*2025-08-04, version 4.22.2*

Es rápido , seguro y limpio .

### 1/5 — Terrible App

*2025-06-04*

I couldn’t log onto app to get ride. Customer Service said try later.   2nd call they were able to fix it.  App kept telling me 5 minutes away.  Even when driver pulled up to get me.  The app gives you a dotted line where to meet the metro flex but in a big shopping center with bags of food it is hard to find and walk around with bags. Also ever drive seems to have a different pick up spot or leaves 
because you are not at their pick up spot

### 1/5 — Garbage app

*2025-05-09*

They are just unreliable one day you could get a ride in 5-10min another day you could be waiting 45min to an hour. Or you get a ride and you’ll be next in the queue to be picked up and then boom you’re waiting for another 30min which happened to me before don’t rely on metro flex

### 4/5 — For the most part, pretty good

*2025-04-22, version 4.19*

Estimated times of arrival aren’t very accurate, but the service is very helpful.

### 4/5 — Great but some improvements needed

*2025-04-17*

I’ve been using Metroflex for 2 years since it was created. It has been a a convenient and good service for the most part getting to places the buses can’t, though wait times are pretty long and it can be tricky booking, so I think that’s something that can improve.
It’d also be great if they can extend theKent  boundary further , like down to the Canyon Ridge Plaza or downtown Kent.

### 2/5 — More cars needed to accommodate Return to Office

*2025-03-05*

With more and more employees returning to office there is no parking available at the light rail stations so I try to utilize this service to bring me to/from the light rail. Recently it has been impossible to book rides resulting in me being late for work or stuck at the station after work for over 30 min waiting for a ride home (bus option involves over a mile walk to my house). Drivers tell me that high school student have been utilizing the metro flex cars after school requiring drivers to wait in long school pick up lines and also students booking/cancelling rides at the last minute. Apparently these rides are free to students and as a result are taking advantage of this service which is needed by working professionals, senior citizens and parents for legitimate reasons. Cars from Kenmore should not have to be diverted to Kirkland just because students don’t want to take a bus, walk or ask their parents for a ride. Keep the cars where they are scheduled to be!

### 5/5 — Working hours aren’t actually true

*2025-02-16*

It’s 1:47 pm on a Sunday. I went to order a ride and received an error saying my request was made outside service hours. The error message then proceeded to tell me that service hours were 7am to 7pm on weekends.

## Frequently asked questions about Metro Flex

### What is King County Metro Flex?

King County Metro Flex is an on-demand neighborhood transit service that allows you to book rides anywhere within its service area using your phone. It offers a convenient and affordable alternative to traditional bus routes.

### How do I book a ride with Metro Flex?

To book a ride, you need to download the app and create an account. Once logged in, you can book an on-demand ride directly from your phone, specifying your current location and desired destination.

### How much does Metro Flex cost?

Metro Flex costs the same as a standard Metro bus trip. You can pay using your ORCA card, a Transit GO Ticket, or a credit/debit card. Youth up to age 18 ride for free.

### Where can I use Metro Flex?

You can use Metro Flex for rides anywhere within its designated service area in King County. The app will guide you to a nearby corner for your pick-up location.

## Version history (last 5 releases)

### 4.30.0 — 2026-09-08

Performance improvements and bug fixes

### 4.29.1 — 2026-08-09

Performance improvements and bug fixes

### 4.27.16 — 2026-07-16

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

## Apps similar to Metro Flex

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

## Related topics

[king county metro flex](https://appshunter.io/ios/topics/king-county-metro-flex) · [carina ride](https://appshunter.io/ios/topics/carina-ride) · [cdta flex](https://appshunter.io/ios/topics/cdta-flex) · [king county](https://appshunter.io/ios/topics/king-county) · [flex ripta](https://appshunter.io/ios/topics/flex-ripta) · [king county metro transit go](https://appshunter.io/ios/topics/king-county-metro-transit-go) · [metro rides](https://appshunter.io/ios/topics/metro-rides) · [king county metro trip planner](https://appshunter.io/ios/topics/king-county-metro-trip-planner) · [king county metro](https://appshunter.io/ios/topics/king-county-metro) · [king county transit](https://appshunter.io/ios/topics/king-county-transit) · [stevens transport](https://appshunter.io/ios/topics/stevens-transport)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*