# METRO Splash Pass — user reviews

> 5 indexed App Store user reviews of METRO Splash Pass by Santa Cruz Metropolitan Transit District, rated 3.50/5 from 18 ratings.

- Source: https://appshunter.io/ios/app/metro-splash-pass/id1499358913/reviews
- App overview in markdown: https://appshunter.io/ios/app/metro-splash-pass/id1499358913.md
- Rating breakdown: 5★ 10 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 6

## Most critical reviews (5 lowest-rated)

### 1/5 — App is horrible

*2025-03-25*

Buyer beware. App doesn’t always load and SC Metro could care less. Buy at your own risk. I’ve had to pay for the bus half the time because the app won’t load. Speaking with other riders this seems to be a common thing. Best just to buy a physical pass. Zero convenience.

### 1/5 — bus always late

*2024-11-12, version 7.8.23*

girl why is the bus always late istg i’ve been waiting for the 8:10am bus and it’s been delayed to 8:35 and im literally gonna be late to my college class. 25 minutes is insane. the fact that the 8:10 bus arrived after the 8:30 bus is insane. also last week the bus just left without like half of us and didn’t send a replacement so we had to stand in the freezing cold for like over an hour??? please please please have backup buses or fix your bus system this is insane.

### 3/5 — Must create a login

*2024-05-29*

Warning it doesn’t prompt you to create a user account but you should!  I had purchased 4 tickets and used just one (in the way I used to buy tickets from the machine), but the next time it told me I had been logged out (which was even more confusing because I kept trying to log in while I never created it, even noticing that the app knew my email and credit card!!!).

So I lost the 3 tickets.  The contact email listed in the app bounced back.  I wrote 3 messages and now I’m so tired of this issue!  It’s so bizarre how scmtd has always been so difficult with fare payments!  It’s probably because the people designing these systems aren’t riders and never rode the bus to understand how users deal with it!

### 4/5 — Why can’t i make a cool profile on this app

*2024-08-03*

Idk this is super stupid but like I want to be able to have a cool profile here: I want to be able to post status updates about my rides and have like a place on my profile where it shows how many bus rides I’ve taken. I wanna be able to make online friends with the druggies who sit next to me in the crammed clean air bus 

PLEASE PLEASE PLEASE PLEASE 🙏🏽🙏🏽🙏🏽

### 5/5 — Overall great, feedback to SCMTD, NAVIGATE

*2024-05-23*

CONSTRUCTION!!! 

I know small in the grand scheme of things, but in the perspective of giving myself a peaceful commute logistically to my therapy appointment so I can actually talk about and focus on what I want, I appreciate the emphasis to some, thankfully not many drivers, to remember that people use the bus for meetings and appointments.

Other than that, love you Splash Metro :,)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*