# Metrobank App — user reviews > 336 indexed App Store user reviews of Metrobank App by Metropolitan Bank & Trust Company, rated 1.90/5 from 188 ratings. - Source: https://appshunter.io/ios/app/metrobank-app/id1536081176/reviews - App overview in markdown: https://appshunter.io/ios/app/metrobank-app/id1536081176.md - Rating breakdown: 5★ 32 · 4★ 3 · 3★ 8 · 2★ 11 · 1★ 134 ## What do users think of Metrobank App? Overall sentiment: negative **Pros** - 💚 Great banking app - 👍 Easy to use - 🚀 Convenient mobile banking - 🔒 Secure transactions **Cons** - 🐛 Frequent crashes - ⚠️ Unreliable app performance - 🕰️ Slow response times - 🤯 Frustrating login issues - 📤 Inability to receive OTPs - 🔑 Problems with passcode/app key **Commonly reported bugs** - Cannot enroll/activate accounts - Accounts disappearing from dashboard - Transactions failing without explanation - Inability to view transaction history **Most requested features** - Add cardless withdrawal option - Improve transaction history details - Allow easier device migration - Provide more payment options - Enable biometric login consistently ## Newest reviews (18 of 336) ### 2/5 — Passkey Can’t proceed to the new transaction *2026-08-01, version 1.30.0* This new version after the upgrade is not helping to proceed to the new transaction, im stocked to the passkey after entering the OTP, no icon to click for the next transaction ### 2/5 — buggy app *2026-07-30, version 1.29.0* force closes or gets stuck at different screens multiple times. logging in with face ID always shuts the app down. slow loading and updating also. ### 1/5 — Account not loading *2026-03-11, version 1.26.0* Account not loading. So disappointing. ### 1/5 — Can’t proceed *2026-02-24, version 1.26.0* Can’t process due an error trying many times to get my application still not working ### 2/5 — Not Real Time *2026-02-16* (1) Bank Balances don’t reflect the real-time balance upon login. You have your refresh the page by pulling down the screen. It doesnt also update right after transfer. Recent updates just got worst. (2) Doesn’t show your source bank balance during transfer. So inconvenient (3) doesn’t show total balance of all accounts unlike on web browser. **Developer response:** Hi JunRoa, we apologize for the inconvenience. This is valuable to us as we continuously work to improve your experience on the Metrobank App. Thank you. ### 1/5 — Slow Application *2026-02-08, version 1.26.0* Tangina sira sira application niyo ### 1/5 — Dont bother getting this app *2026-01-30, version 1.26.0* Worst bank app ever. Redundancy of passcode and OTP, buggy app, always crashes for some reason. ### 1/5 — Credit Card Travel Signature *2026-01-27* Since my card was upgraded, none of the features are working — Cash2Go, Balance Transfer, or Convert to Installment. The app no longer shows any payment terms, so I can’t proceed with any application. This issue started only after the card upgrade, and it’s been very frustrating because the app now forces me to call, which is costly for me. **Developer response:** Hi Kazitot, we're sorry to hear about your experience. For credit card related concerns, you may reach Metrobank Card directly through the following channels: • 24/7 Customer Service Hotline: +632-88700-700. Select Option 1 – Credit Cards. • Domestic Toll-Free Number: 1800-1888-5775 • International Toll-Free Numbers (ITFN): Universal (+) 800-8700-0707 UK (+) 800-7312700 Hong Kong (+) 800-932-029 Taiwan (+) 801-63-1350 • Email address: customerservice@metrobankcard.com • Metrobank Card X account (formerly Twitter): @metrobankcardph • Metrobank Card Facebook page: https://www.facebook.com/MetrobankCardPH/ • For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard Thank you. ### 1/5 — Useless *2026-01-14, version 1.25.1* Never worked! ### 1/5 — App is not working *2026-01-04, version 1.25.1* I can’t even register at all. Tried five times but the app cannot process it. Very frustrating. ### 1/5 — Passcode *2025-12-31, version 1.25.1* As much as I love the bank, your online banking sucks. Every time I try to send money to my family the passcode keep saying try again and wrong passcode, even though I put the rules one. and this keep going for years now. Like brooo fixed your online banking for us who is away from home. ### 1/5 — Oops something went wrong! *2025-12-10, version 1.24.0* First time I signed up got access. Everytime thereafter the same message as above. I enter both OTPs but no access!! Incredibly frustrating. If this is the official app for the bank then I will be changing to a bank where I can trust access. There is no contact details when the message alert posts. ### 1/5 — Annoying popup spam in app *2025-12-07* When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care. Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time. Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious. December 2025 update: You never stopped nagging me with survey popups in the app, but now the app doesn't even open. It just crashes after about 10 seconds of splash screen. I'm not putting money into an account I can't access, so I'm switching to another bank with an app that actually works. **Developer response:** Hi Zurav, we apologize that this has affected your experience with the app. Rest assured, we have taken note of your concerns and will forward them to our app development team for further review and improvement. Regarding the recent app crashes, we sincerely apologize for the disruption. To help us look into this issue, we recommend ensuring that your app is updated to the latest version and trying basic troubleshooting steps such as restarting your device or reinstalling the app. If the issue persists, please contact us through our Customer Service Hotline or send us a message so we can assist you further. Thank you. ### 1/5 — Terrible *2025-11-24, version 1.23.1* This app does not work at all 80% of the time.. I live in the UK and when my mother needed funds in the philippines I couldn’t transfer money at all for one whole week and until now I still cannot send my money to my mothers bank account! This is so frustrating that I opened an RCBC . Never again will I deposit mkney into this bank. ### 1/5 — Does not even deserve any star at all *2025-11-21, version 1.23.1* Can’t access my account. I’ve changed the password several times and it still isn’t working. I’ve reached out via email and Facebook to explain what’s going on, but I keep receiving the same generic response. Calling is impossible too. No one answers. I’ve asked for a call back as well, and still nothing. Email responses take 2–3 days and don’t address the issue. You’re not taking care of your customers at all. This is infuriating. ### 1/5 — Startup Issue *2025-11-16, version 1.23.0* I have reinstalled this app several times already with hope that the startup bug will stop happening but it still does. I can’t even access my bank because of this I am not living in Ph. Fix this bug please ### 1/5 — Keeps crashing *2025-11-07, version 1.23.0* it’s been crashing lately. that…. if it even manages to open or load ### 1/5 — Possibly the worst app on my phone *2025-11-05, version 1.23.0* Face ID no longer works on the MetroBank app. There’s always some kind of problem with it. Please update it and fix this problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Apple Pay *2026-08-26, version 1.30.1* The app is buggy. Apple pay button not showing. Also when you try to add card to wallet app, it says invalid card. Please fix the app. The app is also very slow to load. You need to update your developer team to improve. ### 1/5 — The app is always failing when i pay my credit card *2026-08-24, version 1.30.1* Please fix this issue ### 1/5 — its not working its been a month now *2026-08-14, version 1.30.0* how could you fix this isaue? ### 1/5 — Always down *2026-07-14, version 1.29.0* Authentication through face id and always failing to log me in. I am thinking if this app is working or not ### 1/5 — Terrible apps *2026-06-27, version 1.28.0* Direction not clear ### 1/5 — App *2026-06-25, version 1.28.0* You need to upgrade this app. It’s to very slow. ### 1/5 — App not working when in UK *2026-06-04, version 1.28.0* The app fails more often that it works. Very unreliable, especially during urgent transactions. Been a Metrobank customer since 2013 but now seriously considering switching banks. ### 1/5 — UITF DOLLAR ACCOUNT *2026-05-08, version 1.28.0* I can’t enroll , thus I can’t view it? ### 1/5 — Won’t Send an OTP *2026-05-02* I’m a metrobank user based in US and updated my contact information so can do transactions online. At first, I am able to receive OTP, but it suddenly stopped. Tried emailing the customer service but even they can’t help me. It pisses me off cause it seems like I can’t even use my own money. This is the worst!! **Developer response:** Hi yumeko1290, thank you for reaching out. We apologize for the inconvenience you experienced. As of this writing, there are no reported system issues related. There may have been intermittent issues with one-time passwords (OTP) due to: - Dependence on the mobile network used - Connectivity problems and other constraints of the accredited provider (e.g., signal or network downtime) - Connectivity problems and other constraints on the subscriber’s side (e.g., SIM problem, phone problem, low telco signal) One-time passwords (OTP) are sent to the registered mobile number you nominated upon enrollment in Metrobank Online or the Metrobank App. For a seamless transaction, you may upgrade to the Metrobank AppKey experience. This new feature lets you verify transactions faster with Face ID or fingerprint scan. Here's how to activate the Metrobank AppKey in a few easy steps: 1. After logging in, tap "Enhance security with AppKey." 2. Enter your passcode and SMS OTP. 3. Tap "Yes, enable biometrics," and authenticate via Face ID or fingerprint scan. Your Metrobank AppKey will be active within 24 hours for enhanced security. Thank you. ### 1/5 — Failed *2026-04-10, version 1.26.1* I can’t send money to my other digital bank… trying 6x and still failed ## Most praised reviews (10 highest-rated) ### 5/5 — APP *2026-09-07* I had an issue and sent a message and the app developer contacted me very quick and help me fix the issue. That was great service. **Developer response:** Hi Mike98421, thank you for your feedback. This is valuable to us as we continuously work to improve your experience on the Metrobank App. We are glad to be of service! We continuously strive to innovate on our products and services to ensure that we cater to your banking needs. Thank you. ### 5/5 — Fast and Convenient *2025-11-21, version 1.23.1* I’ve been a metrobank app user since 2014 and lately I was so amazed with how easy and convenient to replace your registered mobile number or email address so you can continue using the app as OTP is necessary. Everything online, no need to call or send an email. It was so smooth. I applaud this bank for ensuring customer convenience is on top priority. I have never seen this before to any Philippine banks. ### 5/5 — documents *2025-09-21, version 1.22.1* might well as include the option in the app for your depositors options to download bank statement or bank certificate thru app not all depositor can go to their branch like ofw or depositor outside the country ### 5/5 — TAKES TO LONG!!! *2025-08-04, version 1.20.1* When I deposit my money it’s take long to see to my balance and also sometimes they deduct 300peso for service. I don’t know what service it this. ### 5/5 — Good *2025-05-18, version 1.17.0* It works welll i been using this for a years easy to check the balance. it helps me not to worry about the money i deposit because anytime i can check here.5 star for me ### 5/5 — 💚 *2025-04-01, version 1.16.1* one of the best bank in the Philippines. ### 5/5 — I enjoy new app *2024-07-29, version 1.10.1* I had an old app before but in some reason I had a problem to used it. When they introduced this new one, become easy for me to used it. At the beginning seems like confusing but the more you learn (learn by doing) to used it the more getting easy. I found it now easy to handle. Hope more people used this app. By the way I’m live in Germany and from here I have no problem to used my accounts. ### 5/5 — New to Metrobank: Impressed with App *2024-07-01, version 1.9.5* I only have MC card from MB. When I got the card, I just scanned the QR to take me to their app. The process was seamless and literally only took me 5 mins to have my account on app and to activate my new card. One of the best experiences I had with banking apps. ### 5/5 — 5 stars for most useless app *2023-11-11, version 1.9.0* total bs this app. broken and waste of time. they will discontinue the current one by end of this month. Sept ‘23, so after that if this piece of garbage hasnt been redesigned I will no longer use metrobank. ### 5/5 — Finally, a modern design. *2023-09-21, version 1.8.1* Just want to say, I like the new app. A bit slower than the old one but its OK. The design is also much better and modern. I’m not sure why so many are having issues with their OTP but I havent had issues with receiving one so fat. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*