# Metrobank Mobile Banking — user reviews > 50 indexed App Store user reviews of Metrobank Mobile Banking by Metropolitan Bank & Trust Company, rated 3.49/5 from 1,397 ratings. - Source: https://appshunter.io/ios/app/metrobank-mobile-banking/id1138690544/reviews - App overview in markdown: https://appshunter.io/ios/app/metrobank-mobile-banking/id1138690544.md - Rating breakdown: 5★ 561 · 4★ 267 · 3★ 137 · 2★ 118 · 1★ 298 ## What do users think of Metrobank Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Easy to use and navigate - 💰 Convenient for money transfers - 🚀 Fast and responsive app - 🔒 Secure with face unlock feature **Cons** - 🐛 Buggy and crashes frequently - 💸 Lacks advanced features like detailed transaction history - 🕰️ Slow system response time for transactions - 🤔 Confusing UI and navigation **Commonly reported bugs** - OTP generator not working - UI elements not fitting the screen properly - Inconsistent behavior when enrolling accounts - Frequent login issues and crashes **Most requested features** - Expand transaction history beyond 7 days - Add more bill payment options and biller search - Improve OTP delivery and reliability - Enhance accessibility for overseas users ## Newest reviews (13 of 50) ### 3/5 — Still buggy *2022-11-09, version 3.5.0* It is hard to understand why Metrobank can spend enough money to develop a quality app. that works consistently. ### 3/5 — well written app but lacks features *2022-10-23, version 3.5.0* One of the better written app - easy to use and relatively less buggy than most other Phil apps. It does lacks many features such as detailed historical transactions, and for some accts, only 7 days are available. Features-wise, it's so basic & skeletal compared to those of other banks. ### 3/5 — Good only for balance checking *2022-10-17, version 3.4.0* It should have also the history, since this is very important part in tracking all transactions daily. May be you would include this in your routine system’s update. ### 2/5 — Transaction history *2022-09-01, version 3.4.0* I love the face unlock, what I dislike is, you can’t go back to your previous history like 4-5 months transaction or even Atlease a year. All the previous Transaction history should be easy to see coz it’s your account. Next is you need to enter a OTP even you trasfer money in your own account, add new peer, every transaction you do you’ll need OTP which is too much waste of time. However you to trasfer fund to the other accounts which is reasonable. And last, the limit to trasfer online and the limit to withdraw via ATM. So frustrating because if you reached the limit and ur cash not enough, you need to deal to the long Que which means you need to go to the branch wait to the long Que Atlease 1-3hrs which is terrible. Just to get the cash you need, you need Atlease waste the half or the day. Don’t forget to bring your card or you passbook to en u have iD you can’t take your own money. Prepare to waste your time. ### 3/5 — System Response Time for Bank Transfer Slow *2022-01-05, version 3.3.0* It takes me the whole day to access and receive the OTP via Pesonet. I always receive notice that my request cannot be processed at this time. Try again later. To Log out is again another problem. Please advise how to speed up transactions. Regards. ### 3/5 — App needs a overhaul. *2021-12-16, version 3.3.0* It’s embarrassing when the Metrobank Online website has more features than its online banking app like QR payments and more billers, which other apps for competing banks has for quite sometime, I do wish this app could be do this and more on the next update. ### 2/5 — Failing to deliver *2021-10-21, version 3.2.0* The app is supposed to send an one time password (otp) to my mobile phone to validate a transaction but when I enter the otp it thinks and say it’s the wrong otp. I was sure i entered it quickly and did not expire. I tried many attempts including logging out and logging back in with the same result. Reliability should be the hallmark of a good app. It’s not present here. ### 3/5 — Transaction history *2021-09-02, version 3.1.0* I can’t see any details here. All I see is the running balance. Do I have to guess what went in and what went out? Where is the tranasaction done yesterday or a history that runs for a month at least. That way, I’m able to track my transactions. Also can you include in your system how customers like me who happen to be put of the country can access their accounts without a verifiable OTP via SMS? Obviously I’m not able to do this since my Philippines phone number doesn’t work overseas. Please. I need to be able to do my banking business even when I’m out of the country. Thank you! ### 3/5 — Improve bills and peers registered *2021-07-27, version 3.0.3* Bills payment and peer registered through metrobank online cannot be viewed in the app. I hope these are also made available in the app since it is easier to use. ### 2/5 — App improvement *2021-01-04, version 2.9.7* Enrolling an account is very tedious. Birthday input is required but you have to go through the calendar. I had to go back month on month from the current down to my birthdate. There should be more convenient options to input your birthdate on the app. ### 3/5 — Needs more update *2020-10-08, version 2.9.7* Not very user friendly. When paying bills, there is a field that says Pay Bills but when you get in there, you can’t actually pay one time bill payment in there. I have to search the whole app and it’s actually in the My Bills section. Very confusing. When paying not unenrolled Bills, the search field does not work, this, I need to scroll all the list which takes a lot of time. A lot of times, before you find the company from the list, the app crashes and closes. It’s so annoying that you have to do the process again from the start. ### 2/5 — Feature cause the app to crash *2020-05-13, version 2.9.2* I’m current using the transferring funds to my family. I usually use the instapay feature with enrolling those account. I tried using the said feature and when I try to transfer from the list, the app keep crashing. I also notice that the date tend to subtract 1 day when you are submitting it. This is more obvious if your are transacting outside of the country ### 4/5 — It’s good but need improvement *2020-04-21, version 2.9.2* The apps is good, i know time to time they will give improvement on apps, one thing important to me is the transaction history which is they had but only mention there is amount, not mention from what they debit nor credited. Hope this upcoming update it improved ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Customer Service *2022-03-01, version 3.3.0* I send money all the time using MetrobankMobileBanking. Last time I send, my recipient told me the money is not there. Metrobank debited the money in my account the moment I transfer the money. That was a month ago. I emailed the customer service twice and tried calling the customer service number a couple times, been on hold for more than 30 mins and so far no luck. Metrobank you need to address this kind of issue. You have very poor customer service. ### 1/5 — OTP Generator does not work *2021-10-16, version 3.2.0* Not sure how you can accomplish a transaction without the OTP generator. It has been disabled for months now. Text message comes in for login OTP but no text OTP for actually performing the transaction. This OTP wasn’t required before and only needed for login. Poor deployment of a supposedly security feature but renders the app and website useless. ### 1/5 — Barely works outside of PH *2021-08-13, version 3.0.3* If you’re a Filipino traveling/staying abroad, there is no way you can access your account. I’m staying at a place where we have internet up to 1Gbps and it just would not load. I would ask my sister to check my account for me (in the PH where internet is definitely slower) and lo and behold, she can access the account no problem. ### 1/5 — UI doesn’t fit the screen - needs debugging *2021-07-02, version 3.0.3* It WAS generally okay, but minor bugs are major deal-breakers: A lot of times, when asked to enter OTP or other data, you have to tap sOmEwhEre AbOvE (?!?!) the button to hit SEND/SUBMIT. Most times, that button doesn’t even show. It’s somewhere below, beyond the screen. Frustrating to use. Have to find other channels for a workaround, or worse, go OTC. So what’s the point? So inconvenient. 🙄 ### 1/5 — Useless App *2020-10-30, version 2.9.7* I have always had problems using any of the digital tools of Metrobank!!! Be it this app or their online site. They cannot even successfully change my contact number and it’s already been 3 months!!! Why even show information if none of it works anyway! I can’t see previous transactions on both savings account or credit card. Totally useless! ### 1/5 — No access to previous month’s transactions *2020-10-15, version 2.9.7* Why do you keep on doing things that inconvenience your clients further. While it was possible to do so before, now i can no longer check transactions from previous months! My Metrobank account is my payroll account and now there’s an issue regarding an amount supposedly credited to my account from a month ago, i can no longer check it!!!!!! ### 1/5 — Tried to Add my Checking Accounts so many times *2020-10-02, version 2.9.7* This application did not appear to consider apple IOS users. It cannot add my checking account, despite accurate information like Alias, Checking Account Number, and Birth Date. The birth date function will only allow you to click back the menu so many times, rather than typing in your birthdate..... you have the click the calendar menu at least 300 times (YES 300 TIMES!) before you can arrive at your birth date. IT ALSO always says “visit your local branch.” This totally defeats the purpose of having a mobile application. Poorly developed application, it looks like it was developed by interns rather than IT developers or IT Engineers. It deserves a half star or zero star. I also have a separate personal banking account online with Metrobank, which is also junk, it does not notify your email or mobile device of any transactions you have made, whether deposits, withdrawals, etc. ### 1/5 — Very Bad App *2020-09-28, version 2.9.7* This is the worst app I have ever used! It very hard to get on. Only works about 1% of the time! When it does work, it takes a minimum of 10 minutes to get on! I have great internet service, so it means app is bad! I highly recommend to never download this app! It is very bad! ### 1/5 — Needs better SW Testing *2020-07-14, version 2.9.4* Once user no longer have access to the cellular number he setup within the app 30 years ago for whatever reason,.. and then he needs the OTP for again whatever reason... he is locked out for eternity. Window says, Resend???... dude, that number is gggooonneee... and then good luck with the customer service number 😂😂😂 ### 1/5 — So frustrating! *2020-01-21, version 2.8.8* It’s so frustrating that this app is not friendly to those who are out of the country. If we change our cp number for OTP or change your device, you cannot use the app anymore. Why use the cellphone number only when everybody change their number anytime. Why not have the option to use also the email which also secured. ## Most praised reviews (10 highest-rated) ### 5/5 — I’m happy *2022-10-28, version 3.5.0* So far I can see in and out and very easy to transfer money bank to bank from USA to Philippines. I’m happy so far so good thank you! ### 5/5 — Transaction balance detail *2022-08-21, version 3.4.0* I would like to see what went out and where everytime I use my. Card . And the date. Thank you. ### 5/5 — Love this apps! . Easy access apps easy to use! *2022-07-22, version 3.4.0* My banking on my device made easy! Thanks Metrobank! ### 5/5 — Need more information in balance transactions *2022-03-03, version 3.3.0* Need clearer explanation in balance transactions. ### 5/5 — Bill enrollment hassle *2021-08-04, version 3.0.3* My biller starts with the letter T and before i get to this biller after so many “Load more” the system logout by himself. That made me to start all over again. Until now i can’t enroll the biller. One more thing, if you are rating 1 star, the system keep on saying that name has been taken so you are force to give a high rating. ### 5/5 — Fully Satisfied *2021-07-09, version 3.0.3* We have a peso acct and foreign acct with Metrobank. Through online banking, we can check both accts for every transactions we do which is very convenient in our end as clients who work abroad and not needed to go personally to the bank and check it over the counter from time to time. Brilliant! ### 5/5 — Easy Navigation *2020-09-27, version 2.9.7* Real easy, I would recommend this to my friends. Using this app is very helpful, 5 star for me. ### 5/5 — User friendly! *2020-08-23, version 2.9.4* I am so happy that ur app has the tools and info to make my online banking simpler! It’s very easy to navigate too. ### 5/5 — Less Hassle *2019-10-27, version 2.8.7* For me, It is very useful to send money to your relative from different banks with low charges.. Excellent job . No waste of time. Keep it up and more power. Anytime anywhere. ### 5/5 — User friendly and convenient *2018-09-01, version 2.5.0* I’ve mobile banking in other foreign bank and this app is very convenient , user friendly and simple to understand at par with others. I’m so glad I got this app! Hope you’ll maintain this awesomeness 💲💲💲 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*