# MetroConnect Miami-Dade — user reviews > 95 indexed App Store user reviews of MetroConnect Miami by Via Transportation, Inc., rated 4.90/5 from 3,094 ratings. - Source: https://appshunter.io/ios/app/metroconnect-miami-dade/id1531078058/reviews - App overview in markdown: https://appshunter.io/ios/app/metroconnect-miami-dade/id1531078058.md - Rating breakdown: 5★ 2,943 · 4★ 69 · 3★ 30 · 2★ 11 · 1★ 41 ## What do users think of MetroConnect Miami? Overall sentiment: neutral **Pros** - 🚀 Reliable - 🚌 Great service to the community - 👍 Excellent drivers - 💰 Free trips - 🚗 Useful for people without a car **Cons** - ⏰ Long wait times - 🚫 Unreliable service - 🚗 Lazy drivers - 🗺️ Lack of route/schedule information - 🚫 App not working **Commonly reported bugs** - Drivers not arriving or canceling at the last minute - App not showing available rides - Inaccurate service zone information **Most requested features** - More vehicles for better coverage - Weekend service - Ability to contact drivers - Reporting feature for poor driver performance ## Newest reviews (15 of 95) ### 5/5 — Best service Miami Dade has given us *2025-08-01, version 4.22.2* Hands down, Metro Connect is the best service provided to residents in my lifetime. Miami struggles with public transportation, and in such a car centric city Metro Connect helps me get places without owning a car. ### 5/5 — Driver review *2025-07-28, version 4.22.2* Very great and on time driver ### 5/5 — Más servicio *2025-06-23, version 4.20.4* Más carros para poder acceder al servicio ### 5/5 — Excelente *2025-06-12, version 4.20.4* En todos los sentidos me ayuda mucho y no importa si eres nuevo en el país 🫶🏼✨ excelente la súper recomiendo ### 5/5 — 💯 *2025-06-12, version 4.20.4* Es muy bueno el servicio deberían de ponerlo los fines de semana ### 5/5 — Super Useful *2025-05-09, version 4.20.2* Metro Connect is a great and very useful service just hope they add some more vehicles for the South Miami zone ### 5/5 — My 1st ride with Metro Connect *2025-05-02, version 4.20.2* What a great experience, thank you for providing this amazing service to the Waterford District tenets! ### 5/5 — Servicio de recogida *2025-04-04, version 4.17.102* Mi primer servicio Fue excelente Y el conductor muy amable Gran servicio Muchas gracias ### 2/5 — good but fire ur lazy drivers *2025-03-25, version 4.17.102* app is good but drivers legit dont want to do their job and want to do the bare minimum and wait forever in one spot when they have other passengers waiting and then also never pick up. keep tabs on ur drivers that dont even want to do their job ### 5/5 — DjFlowM *2025-02-26, version 4.17.102* All drivers are successful Friendly ### 5/5 — Very useful *2025-02-26, version 4.17.102* This app makes the reach for the people of Miami-Dade to have easy access to their destinations when available at a convenient point. This service is a very good idea. ### 5/5 — Viaje perfecto *2025-02-17, version 4.17.102* Todo perfecto muy amable la driver pero me deja muy lejos de casa , casi una milla , gracias ### 5/5 — Quien le pueda interesa *2025-01-23, version 4.17.102* El conductor es muy amable ### 3/5 — poor service poor app *2025-01-04, version 4.17.102* this shouldn't supplement busses and if they are going to. have more. bad service over all. only some random moments of niceness. inaccurate. am i supposed to write a nice review in order to get the app to work again? ### 5/5 — Lee *2025-01-03, version 4.17.102* Great service. Friendly drivers ## Most critical reviews (10 lowest-rated) ### 1/5 — Deleting the app their rasing their price *2026-06-12, version 4.26.12* Deleting this app because the rides were 1.50 and I was so happy with that would get rides constantly now it says 3.50 for one person absolutely no taking our money business going to do down for that. ### 1/5 — En mi area de kendall para ir al miami dade college,, nunca encuentro carro *2026-05-26, version 4.26.12* Ojalá lo pongan por q muchos no tenemos carro y nuestros hijos q van ala universidad o college lo necesitan Urgg !!! Los buses están muy lejos de la calle de kendall fl ### 1/5 — Shift end: 5:00PM Pickup: NEVER *2025-10-07, version 4.22.2* Imagine getting out of your shift at 5 PM on October 7, 2025, and you try to get a ride home via this service. Imagine spending over an hour and a half waiting for a prompt to appear in order for you to tap it and request a ride home. Imagine you have to be stuck inside of the break room at work just because you cannot find a ride home. Imagine calling the call center in order to request their help in trying to go home and the cost center when you called both times tell you to go ahead and call back later even though the service closes at seven, and it was 6:52 PM. Imagine having to pay a Lyft in order to go home which cost $15 when there is a service in Miami Dade County that does it for free. The service started out great, where the drivers did not move the vehicle until you had your seatbelt on, they made conversation with you, and weren’t on their phone at all. Now, the drivers ride off if you’re ready or not, they don’t wait for you knowing that if you’re requesting this service, it’s because you need it, not the other way around, they’re always talking to someone on the phone because god forbid someone tells them to do their jobs, and finally… they deliberately take their breaks at the end of the day so you end up without a ride by the time the end of their shift comes along. I’ve had one driver admit this to me, and it is unacceptable… I think I’d rather they shut it down because it seems like a good idea in theory, but there needs to be more management of the drivers because they do whatever they want, and many people go without the necessary transport especially people without a car, like myself. I’d like to believe that my tax dollars are going somewhere that is especially useful to me and to the community. Not something that can be turned off and on at the whims of the workers when they know they’re needed. ### 1/5 — Unreliable *2025-08-26, version 4.22.2* How do you create and app with free rides but doesn’t give any I’ve been trying to request a ride for a abt 30 mins and no rides it’s very unreliable when u really need it jus stick to uber at that point… ### 1/5 — No routes, no times *2024-12-19, version 4.17.102* This app contains no information on the lines or the routes, or the times that a bus is expected. You can accept the route it gives you or not. You can’t search where each line goes and build an alternate route. ### 1/5 — Bad drivers *2024-08-19, version 4.17.2* The intention is appreciated and it is a good initiative but unfortunately it is a failure on the part of the drivers, I started this service at the beginning of 2023 if I remember correctly and I have had very bad experiences the truth, first of all the waiting time is too long, not to mention that you are canceled on a trip at the last minute after you wait more than an hour. I have been harassed by the drivers (Especially for Enrique R, be very careful with that man). and I called support and they didn't do anything. Sometimes the drivers don't pick you up, they just pass you, they don't stop and cancel the trip. Not to mention that they leave you lying where they want without respecting your drop off address and many times their bad attitude and treatment is intolerant. ### 1/5 — Wait times are way too long *2024-08-12, version 4.17.2* Every time I book a ride the wait time is 30 mins+ What’s the point if I have to wait for so long for a ride. This a great service but unfortunately the wait times are stopping me from using it. ### 1/5 — Never works *2024-06-17, version 4.17* I have tried countless times to book a ride through here and the app never works. This app needs to be fixed or completely erased. ### 1/5 — Never A Connection *2024-06-07, version 4.16.1* I’ve tried and tried I’m never able to get a ride. I’ve deleted and re-downloaded it a couple of times and still doesn’t work. It keeps saying that I’m requesting out of the service time or I’m not in the service zones, I am in the service zone. ### 1/5 — TRASH APP. WASTE OF TIME! *2024-05-16, version 4.16.1* Don’t waste your time downloading ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2025-12-22, version 4.25* Fantastic ride. Excellent customer service safe driver my first time taking it. I definitely will use it again. ### 5/5 — 🌟🌟🌟🌟🌟 *2025-12-16, version 4.25* The service is very good!!! ### 5/5 — Great service *2025-12-16, version 4.25* Very convenient and would be great to have even more drivers ### 5/5 — Reliable *2025-11-29, version 4.22.2* This is a great way to commute after a long day of working and shopping especially at night when bus aren’t available. ### 5/5 — Not enough metros *2025-10-06, version 4.22.2* Metro Connect has been very useful for me, since it has been a life savior for school. But recently it has been having a lot of problems when it comes to rides, I’ve always order my metro an hour or more before the time I need to be at school and I just never get one. Which is weird since I used to have no problem with getting rides before. ### 5/5 — Great service to the community *2025-09-09, version 4.22.2* This service really has filled in the gaps in areas where people would normally be forced to commute under strenuous circumstances. Thank you miami dade!!!! ### 5/5 — Great Service, Awesome Drivers👌🏾 *2025-09-09, version 4.22.2* I ride metro connect daily since inception. I hope we will continue to enjoy this great service. Thank you for making my trip to work not too cumbersome.❤️ ### 5/5 — Primer viaje *2025-08-27, version 4.22.2* Excelente experiencia… ### 5/5 — Agradecida *2025-08-11, version 4.22.2* Satisfecha y agradecida por vuestro servicio, mejor no puede ser, ojalá no se termine nunca. ### 5/5 — Super useful *2025-08-04, version 4.22.2* For people who don’t have a drivers license like me, it is super useful. I love the app and I feel disappointed that the county is considering defunding it. It’s would affect a lot of people. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*