# MetroFax-Send and Receive Fax — user reviews > 94 indexed App Store user reviews of MetroFax by MetroFax, Inc., rated 4.70/5 from 3,170 ratings. - Source: https://appshunter.io/ios/app/metrofax-send-and-receive-fax/id421893907/reviews - App overview in markdown: https://appshunter.io/ios/app/metrofax-send-and-receive-fax/id421893907.md - Rating breakdown: 5★ 2,754 · 4★ 187 · 3★ 68 · 2★ 36 · 1★ 125 ## What do users think of MetroFax? Overall sentiment: negative **Pros** - 🚀 Reliable and easy to use - 👍 Great for faxing on the go - 🚀 Convenient app for business needs **Cons** - 🐛 Frequent crashes and app instability - 🔒 Difficult to cancel subscription - 💸 Overpriced for the features provided - 🔍 Confusing setup and login process **Commonly reported bugs** - App crashes when trying to send faxes - Faxes not going through or getting lost - Compatibility issues with newer iOS versions **Most requested features** - Add draft/save feature for faxes - Improve customer support and response times - Ensure HIPAA compliance for healthcare use ## Newest reviews (17 of 94) ### 3/5 — Need to fix iPad app *2026-02-13, version 6.4.1* Please fix the app for ipad users. Your drop down menu on the upper right corner is cut off when accessing from ipad. iPhone is too small for my eyes to read fax documents and it is important that this app functions well on ipad, where visual screen is much larger for users. ### 2/5 — New update is terrible *2026-01-09, version 6.4.0* I’ve enjoyed your system for years, but the recent update several weeks ago is not great. The main issues include that in the sent mailbox there are only numbers and not the subject lines of what was sent as in the previous version of the app. This makes it extremely difficult to check what faxes have been successfully sent. Also, the new viewer for faxes is sub-par. It was much better being able to swipe through pages of a fax, now it requires clicking an arrow button at the bottom the screen that often is unresponsive (it seems to be a tiny zone on the screen), so flipping through the fax is very difficult. We’ve also had issues with sending all pages of faxes. Thank you for your attention to this. ### 2/5 — Issues *2025-12-22, version 6.4.0* This new version is not great. The visual and connectivity issues. It takes a long time for the fax to open and sometimes it doesn’t open at all. I have to refer to my email inbox to see the incoming faxes, which clearly is not efficient and productive. You expect the service to be user friendly and efficient. ### 1/5 — What the world! *2025-07-17, version 5.4.11* First of all why is it so complicated to set up an account??? I haven’t got an email AND the number from a response in another review was a sex hotline!!!!!! ### 1/5 — horrible service:avoid *2024-12-16, version 5.4.11* Has been down for almost 30 days. No response from customer service. No delineation of billing. Horrible. ### 1/5 — Absolutely no customer service *2024-12-11, version 5.4.11* No response to service NOT sending faxes after multiple requests for help. DO NOT USE. ### 1/5 — Can’t even register as new user *2024-10-29, version 5.4.11* The opening page asks me to log in, with no visible way of registering. Then promptly tells me I’m not registered. Ridiculous. ### 2/5 — Decent service until recent update *2024-02-02, version 5.4.11* Ive had success with this app working flawlessly until the most recent update. Now half of what i fax does not go through. Faxing from notes made on notability. ### 1/5 — Not free *2023-09-25, version 5.4.11* I’m leaving reviews from now on because everyone is greedy and wants you to pay some crazy price I’d rather do it at the library or at home for free a monthly payment to send a fax is silly ### 1/5 — Think twice before using this service *2023-07-14, version 5.4.11* BAD BUSINESS I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints. I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern. ### 1/5 — Doesn’t function *2023-05-10, version 5.4.11* Downloaded and it started asking for email and password which I have never created. It doesn’t give you any other option. Seems like a scam to gather info. ### 4/5 — Great but no drafts option *2023-05-03, version 5.4.11* I wish it had a draft option so you wouldn’t have to restart the fax if closed ### 1/5 — Zero *2023-01-04, version 5.4.11* I google free fqx and came upon this site metro fax i added myself for the subscription. When i went to download the app it does not let me register it immediately ask for name n password which i didnt have since i used google to fund it. When i call ofcourse theres no live person ive tried emailing no response now im stuck witht this subscription until they decide to answer my email zero stars ### 1/5 — Unable to cancel *2022-08-18, version 5.4.11* I was unable to cancel my membership and had emailed them for an email confirmation. I was never received a reply back and was charged. I will have to contact my bank to block charges from this company. Very disappointed ### 1/5 — Garbage *2022-07-12, version 5.4.11* Why does this goddamned piece of crap lose everything when you switch between apps??? 100% unusable. What the bell am I paying for??? ### 1/5 — Excellent app but impossible to cancel! *2022-03-29, version 5.4.11* The app works perfectly but after several attempts to cancel my membership through their “so call” intelligent assistance, the thing never cancels my membership. I sent emails and never got any answers and good luck trying to reach someone over the phone as they are never available to provide service to clients wanting to cancel. In short, save yourself time and a credit card number and use another app. ### 2/5 — Unable to save drafts *2022-02-23, version 5.4.11* Unable to save drafts ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service is poor *2026-03-24, version 6.4.1* Trying to get someone to tell me how to delete fax messages all at once and not 15 at a time 5000 takes too long to delete ### 1/5 — horrible service:avoid *2026-03-07, version 6.4.1* Has been down for almost 30 days. No response from customer service. No delineation of billing. Horrible. They responded today. It’s been almost a year. ### 1/5 — horrible service:avoid *2026-02-26, version 6.4.1* Has been down for almost 30 days. No response from customer service. No delineation of billing. Horrible. ### 1/5 — Horrible update *2026-01-16, version 6.4.0* This new update is horrible!!! Please fix it! ### 1/5 — Bad update *2026-01-15, version 6.4.0* I don’t know what they did but now when I login and click on a new fax invariably, I get a blank page and I have to go back-and-forth and back-and-forth several times and maybe I’ll be able to finally see the fax or give up and come back a few hours later which is not really how a fax service should be, you want to be able to see it right away when it comes in. ### 1/5 — New Update is flawed👎🏼 *2026-01-13, version 6.4.0* The new update does not allow to view the subject of sent faxes, as it was possible before. Please fix this. ### 1/5 — New update is terrible!!! *2026-01-09, version 6.4.0* I have used metroFax for years and it has been easy and seamless. The new update is slow to load with only one screen at a time loading so you can’t scroll seamlessly when you get a large number of faxes, it no longer loads the subject of faxes so it is very difficult to search for whether sent ones went through or find one you may have missed. Please fix those things. ### 1/5 — New update is glitchy *2026-01-04, version 6.4.0* New app is glitchy. If you try to send an attachment with multiple pages from another app it only sends a cover page. ### 1/5 — Doesn’t work *2025-12-22, version 6.4.0* Junk ### 1/5 — Unable to use *2025-08-02, version 5.4.11* Cannot be used. Cannot sign up ## Most praised reviews (10 highest-rated) ### 5/5 — Faxed mobile *2024-05-08, version 5.4.11* Needed to send a fax quickly. Done! Easy!! ### 5/5 — Excellent app *2022-10-07, version 5.4.11* Great and awesome app ### 5/5 — Tax accountant *2022-02-22, version 5.4.11* The best decision I made. I am able access from anywhere and receive docs in timely manner. 👍 ### 5/5 — Just Joined *2022-02-21, version 5.4.11* So for my job & kids school I have to fax things at least twice a week. I used another infamous app and was really disappointed after they charged my card and locked me out of the account coincidentally when I have to fax. ### 5/5 — Excellent Service *2021-10-05, version 5.4.10* MetroFax is reliable and easy to use for sending, receiving and documenting fax transmissions. Highly recommended ### 5/5 — The app is good *2021-04-07, version 5.4.8* I had to send some important paperwork and for some reason there is no staples we’re I came to visit and this app got me out of a fast one recommended ### 5/5 — Perfect *2021-03-19, version 5.4.7* Sometimes people just do things right. This app is the result! Thx for having a solution for my problem 👍🏼 ### 5/5 — Totes the bomb appy *2021-01-27, version 5.4.6* This appy is the best of all out there! Like totally it’s so like awesome I just totes love it to death. It’s a serious must have in all iPhones and don’t be a cheapy and back away from an amazing developer. I wish I can have some discount for absolutely loving this application. I love to scroll past it and look at the logo and go ohhh wow I love this app!! It’s like the best app purch eva in my entire life. Thanks y’all ### 5/5 — Great app love it *2021-01-18, version 5.4.6* Love this app ### 5/5 — Awesome convenience *2020-12-09, version 5.4.6* App can be utilized by anyone from anywhere. Most convenient and easily assessable fax application around. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*