# MetroMart: #1 Grocery Delivery — user reviews > 142 indexed App Store user reviews of MetroMart by METROMART TECHNOLOGIES, INC., rated 4.40/5 from 655 ratings. - Source: https://appshunter.io/ios/app/metromart-1-grocery-delivery/id1108310978/reviews - App overview in markdown: https://appshunter.io/ios/app/metromart-1-grocery-delivery/id1108310978.md - Rating breakdown: 5★ 485 · 4★ 68 · 3★ 39 · 2★ 16 · 1★ 47 ## What do users think of MetroMart? Overall sentiment: negative **Pros** - 🚀 Convenient - 🚀 Efficient delivery - 🚀 Fast service - 👍 Useful app **Cons** - 🐛 Bugs and crashes - 🐛 Inventory not updated - 🐛 Delivery delays - 💰 Expensive fees - 🤔 Poor customer service **Commonly reported bugs** - App crashes on opening - Issues with payment and checkout - Incorrect pricing and orders - Delivery status not updated **Most requested features** - Add more store options - Improve search and filtering - Provide real-time inventory updates - Enhance communication with customers ## Newest reviews (14 of 142) ### 3/5 — Consistent Bugs Now *2025-09-18, version 6.1.38* I’ve been using MetroMart a little over 2 years now. I think the UI is great and the grocery selections are pretty nice. However, bugs have been pretty consistent now; the app crashes if you add more than 5 of the same product, and sometimes it stops working overall refusing to open the app. I get a message saying to update the app, but I go to the App Store and it’s already updated to the latest version. More room for improvements I guess. Hope they fix it soon! ### 3/5 — Shady company *2025-08-26, version 6.1.36* They charge when you order. If they are out of stock on something you have to wait a couple of weeks to get reimbursed. If they charged after they picked the order it would solve this. Frozen food is thawed out by the time you receive the order. Other than that it’s ok. ### 1/5 — Horrible *2023-12-20, version 6.0.51* Why is it that when ever you cannot deliver to the preferred time you don’t update the buyer? This is the second time this happened. What’s the point of making the buyer choose a specific time and not deliver their orders? Sometimes we have to wait for HOURS just for our orders to be cancelled . You’re suppose to make our life easier hence this is why the app was made, but instead you gave us headache after headache! You even have the nerve to increase the shopping fee and delivery fee and this is what we get? Late or cancelled orders? Stop making excuses and just be upfront and tell the consumers the truth. If you cannot deliver on time, tell them immediately! I ordered my groceries for 11-12pm, it never arrived! You messaged me through my email at 7pm just to tell me for my order to be re scheduled?! What a horrible experience! ### 1/5 — Deleted my account *2023-10-19, version 6.0.40* They had me wait for three hours for my groceries only to be advised that it can not be delivered due to lack of man power. No one reached out to me, I had to be the one to contact the shopper, the chat support, and the email support just to find out the status and low and behold all the wait and hassle was for nothing. And this is not the first time that this happened. This is way beyond inconsiderate, rude, and a blatant disrespect to their customer’s time and business. So today, they lost mine. If you want to be continuously disappointed and frustrated download this app. Guaranteed to provide untrustworhy and unreliable customer service and mediocre to pathetic execution. If you want your groceries late or canceled after waiting then this is the app for you. If you want something reliable.. go elsewhere. ### 1/5 — Terrible *2023-08-06, version 6.0.29* Good luck using your international credit card with MetroMart. I had no problem during the pandemic using one particular card and then all of a sudden it stopped working. So I switched to a second international credit card, and that seem to be fine for a short while as well. But here we are today running through four different credit cards, and none of them will be accepted by MetroMart. They are from four different banks. This tells me that it is not, as the pop-up message suggests, because my bank has denied the charge. This tells me that MetroMart and their an entire system is useless. In fact, just to make sure that they were the ones that were useless, I called all four of my banks, and they confirmed there was no issue on their end. The charge never even reached them. Should you decide to reach out to MetroMart for help on this matter, I also wish you the best of luck. You will not get help and therefore you will not be able to order from MetroMart, just like me. ### 1/5 — Constantly crashing vers. 6.06. UPDATE: The app is working great now, thanks! *2023-08-06, version 6.0.29* Cannot open, crashes upon opening. iOS 16.3. ### 1/5 — Ads are super annoying *2023-07-02, version 6.0.25* For some reason they decided to add god awful ads to the order page. Now it plays and blasts music every time you check on your order. Please get rid of it. It’s very annoying. ### 1/5 — Somethng is wrong with your app lately! *2023-06-27, version 6.0.24* I’ve long been using this app for several years and it used to be reliable but lately the app has many technical issues. Already raised many issues via chat. For awhile, I thought they were resolved but now the app is again having many problems. Example, all items in my cart disappear. Im unable to view Order Again. Many items cannot be searched via Search Bar within Robinsons Supermarket but can be viewed when searched in the menu page. We are advised to ensure that the app is updated but there are several apps in App Store under Metromart, so which one do we download? If I access the app from your email notification, the app displays a totally different list of items in my cart. Plus many other issues! So frustrating!!!!😤😤😤😤 ### 1/5 — App not properly maintained *2023-03-20, version 6.0.14* I have noticed the app keeps crashing (closing on its own) a few times since this year. I keep opening the app when this happens, until it keeps open and allows me to browse/buy. I noticed it to happen more frequently. Ordered something this morning for 10-11am delivery but now I can’t check on the progress of my order as the app crashes each time I open it. I am using the latest version, my phone software is updated, my phone memory is not used up. I’ve closed other apps but it still happens. Please improve your app if you still want us to do our online shopping with you. ### 1/5 — Terrible *2023-02-14, version 6.0.9* Good luck using your international credit card with MetroMart. I had no problem during the pandemic using one particular card and then all of a sudden it stopped working. So I switched to a second international credit card, and that seem to be fine for a short while as well. But here we are today running through four different credit cards, and none of them will be accepted by MetroMart. They are from four different banks. This tells me that it is not, as the pop-up message suggests, because my bank has denied the charge. This tells me that MetroMart and their an entire system is useless. In fact, just to make sure that they were the ones that were useless, I called all four of my banks, and they confirmed there was no issue on their end. The charge never even reach them. Should you decide to reach out to MetroMart for help on this matter, I also wish you the best of luck. You will not get help and therefore you will not be able to order from MetroMart, just like me. ### 2/5 — Service getting bad *2023-01-31, version 6.0.7* I started using this service during lockdown and the first few times the service was good. Now its getting worst, almost 40% of the items that Im trying to buy are out of stock every time. Aside from that they're already charging you for a shopping fee and then now you have to tip. Saying 100 pesos is recommended tip for bulk orders, which would be fine if only all those items are available. Last time I bought a celery and received it inside the box without a separate plastic, it seems like they just throw it there with other items. Its disappointing. And then there are times when I bought tetra pack juices and there are no straws included. They wont refund you for missing or damage items when you received the delivery but their delivery guys wont even wait for you to check the items before they leave, so how are we going to confirm if its missing or damaged? ### 1/5 — Disgusting *2023-01-31, version 6.0.7* Always late with delivery or postponed for an unknown reason to another day several times. Tech group disgusting too, very lazy. And when I ordered from Handyman store, the seller mixed up my order, delayed it, and after that he wrote not to buy anything from them anymore. Customer focus - 0. ### 1/5 — Constantly crashing vers. 6.06 *2022-12-27, version 6.0.6* Cannot open, crashes upon opening. iOS 16.3. ### 1/5 — Poor Customer Service *2022-11-23, version 6.0.3* We ordered through this app and hot our delivery after 3hrs from the ETA their app told us. We contacted their customer service and they just gave us the number of the driver who can’t answer our call because he is driving. When we were able to get a hold of the driver he told us that their dispatcher did not allow our order to be given to another driver even if he already has a delivery going to another location. Their customer service representative also told us that their dispatch will contact us but no one did. They also cannot give us any resolution to our concern. Our order has an ice cream in it, what would happen to it if the delivery would be 3hrs late? This app, company and people are unreliable. ## Most critical reviews (10 lowest-rated) ### 1/5 — worst delivery *2026-03-14, version 7.0.11* latest order took 2 days still no delivery ### 1/5 — Scam *2026-01-07, version 6.1.49* Ordered 7 10l water bottles. Price came to 930 with 100 tip. Arrived 2 bottles. They cancelled most of the order. So ended up paying 530 pesos for 2 bottles of water. Buyer beware. Won’t be using them again. ### 1/5 — No address *2025-06-24, version 6.1.29* My apartment complex is four years old and their map shows previous business so I can’t add my address for delivery. They need to update their map then I can use their app. ### 1/5 — Current order gone! *2025-06-03, version 6.1.26* After spending time adding items into the cart and getting my otp to pay via card, it was taking forever to go on to the next step. I waited until I pressed on the option to manually return to the merchant….. well then my order didn’t push through and there is no way to add everything back to the cart. Help center was useless ### 1/5 — Garbage app *2025-02-26, version 6.1.16* Wasted an hour opening an account and shopping only to not be able to check out. ### 1/5 — Beyond Frustration! *2024-12-23, version 6.1.9* I could not imagine how their support could get worst. I placed an order yesterday, Dec 22 at 10AM and they promised to delivery it in 2hrs but instead it got delivered today, Dec 23 at 12PM. My shopper complained that my items are too big for a motorcycle so I had to pick it up at the mall itself and spend money for my ride. Then the worst part is that my shopper complained again that he has no change for my payment so I had to spend again a bank transfer fee to pay him. The app mandatory charges you a tip of P150 and a delivery fee but their service and their customer support is hell. Trust me, it is as bad as I narrated it. I had to uninstall it so I can never use their service again. ### 1/5 — Best to Worst! *2024-07-30, version 6.0.86* This app used to great... Now, very buggy!! ### 1/5 — Inventory is always out of date, remove the auto-tip *2024-06-23, version 6.0.81* I have used Metromart on many occasions and there was never a time that everything I ordered was complete! There’s always calls from the shopper saying that several items that aren’t available in-store, but shows up on stock in the app! What’s worse is the amount for the unavailable items has already been charged and finalized in the card and will take time to be reversed. For an app that’s used my plenty of people, Metromart has remained lazy! Get your inventory updated! Remove the autotip because I don’t think this amount REALLY goes to the shoppers and riders. ### 1/5 — Poor service *2024-06-13, version 6.0.78* I have been an fan of online and has been using their service for 5 yrs and just this year. Their service is very poor. Always late delivery and not advising the clients if they can deliver you orders or not. I will deleting my app now and will move other online shopping app that can provide excellent service ### 1/5 — Half the Items Out of Stock *2024-02-07, version 6.0.59* Excitedly spent time setting up my first order. Hours later I’m told by the picker that they’ve completed my order but over HALF the items were out of stock. What was the point of me using this app? I Cancelled my order and uninstalled the app. There’s no point developing a grocery app unless you can guarantee the customer will receive the products. Other countries can do it. I shopped online with Tescos UK back in the late 90’s and even then, 25 years ago, they didn’t have the issues this app does. ## Most praised reviews (10 highest-rated) ### 5/5 — This app is awesome *2024-07-14* Very convenient I order again ### 5/5 — Love it *2024-01-28, version 6.0.58* Use it all the time. Never late. ### 5/5 — Poor customer service *2024-01-21, version 6.0.55* Poor customer service ### 5/5 — Efficient & convenient *2023-12-24, version 6.0.53* Efficient & convenient ### 5/5 — For people who hates awful traffic *2023-02-19, version 6.0.9* Such a convenient app, easy to navigate. Would have been better if you could just drag the pin to your address instead of just searching for it, I had a slight difficulty with this. ### 5/5 — The app is very Easy to navigate! Thank you *2022-12-16, version 6.0.5* Gate ### 5/5 — Awsome online shopping *2022-03-06, version 5.26.0* Very convinient, I like this online shopping. ### 5/5 — Quality Service *2022-01-13, version 5.25.20* this is my first time writing a review for a grocery service, and this is also my first time trying the service. I must say the experience is great. it’s very efficient, fast, and reliable. Plus you can do your shopping at home! You can rest your mind off of going out especially it’s pandemic. Will definitely do another transaction soon ### 5/5 — Must have! *2021-09-26, version 5.25.1* Third time to use this app and I’m very happy with the service. Customer service is accommodating and personal shopper will contact and suggest another products when the product is not available. One thing that I can suggest is to add additional feature aside from track the order is to also track where is the delivery/driver is. ### 5/5 — Most reliable delivery app *2021-08-07, version 5.42.4* I’ve been using this app for about a year already and so far when it comes to online grocery delivery, this is the most reliable and convenient. Their customer service is also fast and efficient whenever I encounter issues. I never felt the need to go out during the pandemic after using this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*