# Metropolis: Remarkable Parking — user reviews > 554 indexed App Store user reviews of Metropolis by Metropolis Technologies, Inc., rated 4.90/5 from 45,131 ratings. - Source: https://appshunter.io/ios/app/metropolis-remarkable-parking/id1556970037/reviews - App overview in markdown: https://appshunter.io/ios/app/metropolis-remarkable-parking/id1556970037.md - Rating breakdown: 5★ 41,619 · 4★ 2,216 · 3★ 460 · 2★ 114 · 1★ 722 ## What do users think of Metropolis? Overall sentiment: negative **Pros** - 🚀 Seamless parking experience - 🚗 Convenient drive-in, drive-out - 💳 Easy payment through app - 📍 Helpful for finding parking spots **Cons** - 🚫 Lack of customer support - 💰 Unexpected/hidden charges - 🤖 Unreliable camera/sensor detection - 🤔 Confusing app interface - 🔒 Privacy concerns with data collection **Commonly reported bugs** - Ongoing charges after leaving the lot - App crashes when checking past visits **Most requested features** - Option to manually end parking session - Ability to share/transfer parking sessions - Clearer pricing and rate transparency ## Newest reviews (20 of 554) ### 3/5 — Lost functionality *2026-08-20, version 3.3.7* What happened to the ability to schedule pickup in advance for monthly subscribers? ### 3/5 — Scanners don’t always work *2026-08-12, version 3.3.5* The plate scanner doesn’t always work, you should always double check to make sure if you need to end the parking manually, because they WILL refuse to refund you if you accidentally leave it running after a scanner error. They also refuse to end the session for you, so it’s up to you to locate the unlabeled menu that lets you end the parking manually. ### 3/5 — Doesn’t work for two cars on one account *2026-08-04, version 3.3.4* I have two cars in one Garage and when I want to request one to be pulled out, it will only select the last car that entered the garage. No ability for me to choose which car I need. ### 2/5 — More garbage apps *2026-08-01, version 3.3.3* Great job integrating into the city, you now charge whatever you want for however long you want with no reason for your pricing. Excellent job creating another waste of human life and resources in building this trash. ### 1/5 — John Thomas *2026-07-30, version 3.3.2* The app glitched and doubled charged me. I reached out to their customer service and no respond. I parked for 1 hour and it charged me $150 dollars. ### 1/5 — Horrible support / predatory charges / drain on society *2026-07-28, version 3.3.2* Took 20 emails, 30 minutes on chat, to resolve a $100 penalty charge for their own failure to auto charge. No thought to send a note in the app that payment was due, instead just immediately sending a $100 fine on top of parking fee for their app failing to charge my card that is on autopay. Horrible customer service, horrible experience, do not recommend this company. ### 2/5 — Confusing to start parking session *2026-07-28, version 3.3.1* I commute and use this app to pay for parking. Half the time it takes me to an info screen about the lot I am standing in but does not have an easy means to start a parking session. Then, it is sometimes unclear whether you have begun a session. If you check the activity screen, it shows no current sessions but when you know you’ve started one, it the activity screen still shows nothing. Take a cue from ParkMobile and improve your app. ### 2/5 — Please fix this app *2026-07-23, version 3.3.1* I want to like it because of the convenience. However, when I scan the QR code to start a parking session, it will often take me to directions to the parking lot even if I’m already there. If I open the app without scanning the code, it sometimes briefly shows the “park now” button and then it changes to “Directions “. I don’t need directions if I’m already there. I just want to start a parking session. ### 1/5 — Not happy *2026-07-20, version 3.3.1* The app messed up twice already causing multiple emails to customer service which is NOT real time! It took SIX back and forth emails to get it resolved the first time only to have the SAME issues again! ### 1/5 — Wrong Rate and Time *2026-07-19, version 3.3.1* Used this service for the first time today. I scanned the free parking code in the business attached to the garage then drove out as instructed. First, the app didn’t recognize I had left the garage so I had to manually tap that I had left when I got home. Then it later charged me for an hour of parking when I had scanned and received confirmation that I had two hours of free parking. Horrible tech. Now I have to email them for a refund despite it being their app and cameras that malfunctioned. ### 1/5 — This app is terrible *2026-07-19, version 3.3.1* Tried numerous times to link my car to the app and kept getting errors. App and website both kept sending me to my Maps program and wanting to give me directions. Tried saving my email address and name to my profile and it will save it. Was standing in the parking lot and numerous other people were having the exact same problems trying to log into this app. ### 1/5 — Hard to navigate get information or to Pay. *2026-07-17* My office building started using this system in order to make Parking payment easy ( for them.) Parking charges went up, there’s a $.99 service fee for paying with your credit card. Accessing payment or usage orHistory is a little bit glitchy on the iPhone directly to Metropolis via their text messaging. (The app may make it better.) I paid with a credit card and got notification that it was not accepted. The same with the second credit card. Then I got a receipt showing that the second credit card paid just fine. Using a foreign Call Center did not help me feel any better about Metropolis. A good point is there is an instantaneous text as you enter and leave the parking garage. I will be using only validated parking rather than leave my credit card information on file due to lack of trust with digital platforms meant to “help.” ### 1/5 — Service fee???? *2026-07-17, version 3.3.1* Why is there a service fee? And ZERO grace time to exit?? Was charged $6 for less than FIVE minutes in the garage! Give users an alternate method to pay if you are going to charge a SERVICE FEE!! ### 1/5 — Deceiving practice *2026-07-16, version 3.3.1* Pure robbery, can’t be legal. ### 1/5 — Needs work *2026-07-15, version 3.3.1* The app overall is easy to navigate but it needs to be easier to manage your parking away from the lot. App users should be able to pay for parking or extend their time thru the app without being at the parking location. It is upsetting to have to wait until the app loads and payment goes thru before leaving the location, waste of time. It would be better if you were be able search the lot and pay on the app without having to be there. That way I know my vehicle is secure and not at risk of being ticked while I’m away. ### 1/5 — Terrible Parking Company *2026-07-12, version 3.3.1* Was asked to park here by DePaul University to receive free parking. Standing in-front of the orientation helper I used the QR code and created my Metropolis account and completed the parking as instructed. My card was charged $9.99 and the charge was then refunded. At leaving time the gate refused to open and now they wanted me to pay for parking. I have been getting text messages and late fees. No one answers my response to the text messages. And using the app to get any kind of help is nonexistent. The website for help is nonexistent help. ### 1/5 — Hard to Communicate *2026-07-09, version 3.3.1* It wont give you option to change license plate, it would charge you automatically ### 1/5 — No service? get charged an extra $50 *2026-07-08, version 3.2.9* Absolutely trash, “drive in drive out” is a total lie. Cause if you drive into a lot with no internet service you can’t start a parking session. And rather than notify you about that unlogged session asap, which they CAN do considering they have a WHOLE APP that has your license and contact information, they wait 3 months to tell you and charge an extra $50 on top. Avoid at all costs, this should be straight illegal. ### 1/5 — Deleted the stupid app *2026-07-07, version 3.2.9* The app no longer takes me to a payment page. It takes me to a map to tell me that I’m where I already know where I am. But no option to pay. Support is a joke. To pay now, I just scan the QR code in my browser and it works fine. ### 1/5 — Shady Tax Practices *2026-07-06, version 3.2.9* Metropolis is a shady business that uses taxes to extort more money out of customers. The tax rate on Pittsburgh is .07, but from my last 3 subtotals of 7.27, 7.27, and 5.82 they’ve charged 1.23, .82 and 2.18 respectively. How do you have a variable tax rate we’re not only is the same subtotal given different amounts, but a lower amount is taxed almost 50%? ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid parking w/ company *2026-08-20, version 3.3.7* Even after paying for parking, I still received a parking notice. $75 fine. Avoid parking or using this company because there is no understanding. ### 1/5 — Stupid Design *2026-08-18, version 3.3.7* This apps design is so stupid. It doesn’t allow you to pay remotely. You can only pay while you are in the parking lot. For commuters, sometimes we are rush to catch the train and want to pay when we take the train. It does’t have this option. It only can show the direction even when you are only .5 miles away from the parking lot can doesn’t give you the chance to pay it when you have time. I really don’t like it and it is not flexible at all. I would rather choose some parking lot don’t use this app ! ! ! ### 1/5 — they’re stealing your money *2026-08-18, version 3.3.7* parked in one of their lots for an hour. Got sent a text with a click to pay link. Click the link and it doesn’t take me to my parking session, just the home landing page on their website. It’s so difficult to try and find your parking session. They have a “view my parking notice” search on their website. So i put in my license plate and it says that there is no notice associated with that plate. Meanwhile i continue to get “Failure to update payment method within 48 hours will result in a $54.50 late fee” texts. I’m forced to download the app l, so i download the app. It somehow knows that i owe $7.49 for my parking session and lets me pay. They WITHDRAWAL THE MONEY FROM MY ACCOUNT, but somehow claim that an “error occurred during payment” and require a second payment. They don’t care about you. They’re stealing. Plain and simple. Don’t park here if you can help it. ### 1/5 — Useless waste of time *2026-08-17, version 3.3.6* I had to jump through a lot of hoops just to park. No value added whatsoever. I’d lie to delete my account and my credit card info but haven’t found his to do that. No value. Wasted my time. ### 1/5 — Rental Car Drivers Beware *2026-08-11, version 3.3.5* Metropolis stores your card and connects it to Rental Car vehicle license tags. ### 1/5 — Garbage *2026-08-09, version 3.3.4* App and website didn’t show how to validate parking. No parking attendant to talk to. Charged $20 more than advertised price. Customer service is useless. Predatory company. ### 1/5 — Scheduling pick up *2026-08-07, version 3.3.4* Scheduling a pick up ahead option is gone with the update? What the heck??? ### 1/5 — Least intuitive parking app *2026-08-05, version 3.3.4* Keeps giving me error messages and won’t let me add time. Hard to navigate. Don’t recommend ### 1/5 — Horrible *2026-08-03, version 3.3.3* This App is horrible you enter the app and with one click they charge you and then you cannot even cancel the charge right at the moment or change the license plate. ### 1/5 — Scam *2026-07-30, version 3.3.3* They tried to double charge us when we already had a Spothero reservation for the parking garage. ## Most praised reviews (10 highest-rated) ### 5/5 — Nico was the best *2026-03-22, version 3.0.9* Nico was the parking attendant while I stayed at Westgate in Las Vegas. He was super friendly and knowledgeable when I asked him about costs and app use. Nico was the best and inspired me to leave this 5 star review on the Metropolis app! ### 5/5 — AV director *2026-02-07, version 3.0.5* Smart in and out ### 5/5 — Good app *2026-02-04, version 3.0.5* Love how easy it was to pay for my parking ticket and not having the hassle of pysical paper ticket ### 5/5 — Awful company *2025-12-10, version 3.0.1* Good app ### 5/5 — Good *2025-12-08, version 3.0.0* Good ### 5/5 — Great Service *2025-12-08, version 3.0.0* First time using Park Air and the valet drivers are very courteous! I’m sold! Will be using all the time now! ### 5/5 — Easy *2025-12-01, version 3.0.0* Easy to park and leave your car while on a cruise. Also walking distance to Fishermen’s Wharf. ### 5/5 — Run away!! *2025-11-27* Absolutely horrible if you see this place to drive out and avoid it. Two horrible experiences of the two times I’ve been forced to use it. First time I purchased a spot hero. got there, and the parking garage was run slowly by Metropolis, when I went to leave, it wouldn’t let me out said I had overstayed which I had not, I spent over an hour on the phone arguing with let them spent multiple emails trying to prove that I hadn’t overstayed and they kept threatening me with a high late fee. It took several days to get resolved. Tonight, I was forced to use it again. I entered my credit card number. I had a discount. It should’ve been fine. I got to the it said it didn’t have my license, I tried to enter it, and it opened a new ticket with a price four times higher. I had to walk back to the hotel several blocks in the frigid cold, got the ticket paid come back and then later on I realize that it’s still running the first ticket and it opened up another ticket so now I’ve been charged twice for one parking when I was stuck in the parking lot, I tried to call someone there’s absolutely no one available. It says call us and no one answers. They say we’re not available. Meanwhile, I’m sitting at the gate and can’t get out completely horrible app. Horrible customer service run away as fast as you can. ### 5/5 — Support is unhelpful and my money was wasted. *2025-11-25, version 3.0.0* Customer support is terrible, they do not allow you to change the amount of time you enter for parking (minutes after you make a selection) When selecting the amount of time going to Park for (1 day) I accidentally made the selection twice so I’m now being charged for 2 days. I figure it’d be an easy fix. After not finding an option on the app to make an adjustment I messaged supports. The next day I received an email stating “Once your parking session has started, we're unfortunately unable to offer refunds. We appreciate you reaching out and giving us the chance to explain how it works”. I will issue a chargeback with my card company. Thanks for being a pain in my butt. ### 5/5 — Very easy *2025-11-25, version 2.9.9* Very easy to use and automated --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*