# Metropolitan Theatres — user reviews > 30 indexed App Store user reviews of Metropolitan Theatres by The Boxoffice Company, LLC, rated 4.80/5 from 1,597 ratings. - Source: https://appshunter.io/ios/app/metropolitan-theatres/id1520118399/reviews - App overview in markdown: https://appshunter.io/ios/app/metropolitan-theatres/id1520118399.md - Rating breakdown: 5★ 1,412 · 4★ 95 · 3★ 19 · 2★ 19 · 1★ 52 ## What do users think of Metropolitan Theatres? Overall sentiment: negative **Pros** - 💎 Great for movie goers - 👍 Convenient to order tickets and food together - ⚡ Fast for showtimes **Cons** - 🐛 Buggy app with issues - 💔 Worst payment experience - 🤯 Frustrating user experience - 🤖 App has less functionality than website - 💰 Booking fees are too high **Commonly reported bugs** - Login issues - Tickets purchased for wrong date - Payment processing problems - App crashing or not updating information **Most requested features** - Improve delineation between movie listings - Allow applying loyalty points and paying with credit card - Provide handicap/senior seating information ## Newest reviews (10 of 30) ### 2/5 — Poor functionality *2026-02-01* Features are not laid out correctly for usability, and they frankly don’t even work. The sound in the app for trailers hadn’t worked for months. The app changes frequently but seemingly never for the better. ### 2/5 — Fix Your App *2025-06-30* Once I go to pay for my purchase your app shows that I have $10 available in Loyalty Points. If I try to use it the credit card option goes away. Only the gift card is available to pay for the rest of my purchase. I want to apply the $10 and pay the difference with a credit card. ### 1/5 — App *2024-11-05, version 5.09.500* This app is anything but easy to use. ### 1/5 — Tickets Purchased were for the Wrong Date *2024-07-26* Putting a warning out there. I went to buy tickets for a Saturday showing and the app defaulted it to the same day I purchased them. Went through the refund process and it says it can take 4-6 weeks. Please fix this and make it right. ### 2/5 — Bad first impression *2024-03-03* I downloaded the app and created an account. Used Apple’s suggested secure password, but the app doesn’t support the keychain API (or doesn’t do it correctly) so my password wasn’t saved. When I try do do anything in the app it either errors, or redirects to the website in the system browser. Why make an app when you keep shifting the user experience to the website? It also asks up front what theater(s) you prefer, but every time you go to buy tickets it once again makes you go through the entire list of theaters. Really needs work. I have yet to be able to successfully buy a ticket using the app. ### 2/5 — Reward system *2023-08-01* It’s very frustrating that I can use my points and no one can help or has desire to help. The app doesn’t work to send email. The kids that work there have no idea what to do. ### 2/5 — App needs work *2023-05-02* By the time you choose seats, order food and out in payment , the app times out and you have to start over again. I make sure to have all the info in front of me and still have to reenter once or twice :( ### 1/5 — 3 dollars booking fee? *2021-10-02* My only theater in Park City, home of the Sundance Festival, is a Metropolitan theater. Down the road a few minutes are a number of nice Cinemark theaters. I support my local in spite of its outdated seating and low end concessions, but their app is substandard too. At Cinemark, joining the app saves you money and time, and offers food and beverage pre-orders and discounts, and the tickets are discounted. Metro? 3 dollar up charge for using the app to buy tickets, no F&B options, and I had to go to Cinemark’s app to see how long the movie is. Times are tough for the industry but, please, Up your game Metropolitan ! ### 1/5 — Why Did They Even Bother? *2021-07-14* What on earth is the point of an app that has less functionality than the mobile website? This just exists to make consumers download another single function app that they forget they have until they try to use the web version and have this slab of badly coded garbage try and fail to load showtimes. And, if by some miracle you can get through to select tickets, the whole interface is broken, and you will need to book the tickets elsewhere. Hey, I get it. Every company has an app now, and they didn’t want to be left out. But if you can’t build an app, or be bothered to contract with someone who can, just don’t have an app! It saves everyone time and energy. ### 1/5 — Does Not Work *2021-07-14* I downloaded this app and attempted to purchase movie tickets. I repeatedly received error messages saying my payment could not be processed. My transaction timed out, indicating that I did not purchase any tickets. I then checked my credit card account to ensure that no charges had gone through, but the charges showed up on my credit card. I checked the app again, and it said I had no prior or future purchases. Very disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — I know which movie that I want to see. *2025-12-29, version 6.0.3* I know which movie I want to see. Why can’t I just put that in to see the times at my favorite theaters? BTW: It’s not that easy to see the delineation between movies to pick the correct schedules for the movies that I do want to view. Please put a line or other obvious mark between movies. Please fix these two items.Pretty please? ### 1/5 — Buggy *2025-11-16, version 6.0.1* App is buggy ### 1/5 — ZERO *2025-09-29* Wasted Energy, the developers need to know this app is not working property. It doesn’t update your information and is not showing purchased tickets, even your website is flawed. Please hire someone that understands proper function. Also, you have to jump hoops to figure things out. ### 1/5 — France *2025-09-28, version 6.0.0* I can’t sign up it’s speaking in French ### 1/5 — Worst app ever *2025-04-26, version 5.09.500* When you need instruction on how to order food and it takes a lead app developer 3 tries to you screwed up. ### 1/5 — Worst payment experience *2025-04-12* This app has literally the worst payment experience I’ve ever seen in an application. It’s as if the developers of the app locked themselves in a room until they could figure out the most effective way to discourage people from spending money in their app, then they gave the idea to middle school students to execute as their first introduction to programming. ### 1/5 — Worst Movie App Ever *2025-02-23* This app is the most annoying movie app ever. After two years of using it, I am unable to login. I’ve tried resetting the password 10 times and setting up a new account. Zero success. I have to use Fandango now. What a horrible user experience. Skip this app at all costs. ### 1/5 — Very poor *2024-12-25* For years now this app has been one of the worst for movie tickets. About as bad as standing in line for tickets at the theater. I've stood waiting behind two people for five minutes, waiting while the cashier sorts out problems with the customer. Just the worst. I've been to movie theaters in NYC to Los Angeles, San Francisco. This little town with Metropolitan is the slowest and most tedious. I will pray you do better in the future, but I doubt it. ### 1/5 — App not working *2024-11-26, version 5.09.500* App has not been working for the second time now. Colorado area. ### 1/5 — Not working *2024-11-17, version 5.09.500* 0 ## Most praised reviews (10 highest-rated) ### 5/5 — Just frustration to the MAX *2025-06-12* Why do they have this app if payment cannot be taken? Nothing works! It’s so frustrating. No wonder people don’t go to the movies. Better to just stay home and watch Netflix to avoid this nonsense. ### 5/5 — Great for movie goers *2024-08-01* I love this app. Makes choosing seats and seeing what movies are around be quickly. ### 5/5 — Love this theatre *2024-05-11, version 5.09.500* When is the restaurant and bar opening? ### 5/5 — We love SC Metrolux! *2023-12-27, version 5.09.500* We love SC Metrolux! ### 5/5 — Movie time with the kids *2023-12-05, version 5.09.500* Staff are friendly and helpful! And the food is pretty darn yummy! We love this theatre in San Clemente! ### 5/5 — Order Tix and Food Together and Quickly! *2023-08-06* This is the best movie theater app out there. You can conveniently order tickets and food after picking movie showtimes at your selected theater. Never had any processing or login issues like with other upscale and regular theater apps. Lods faster than Google for showtimes! ### 5/5 — Worth figuring out *2022-07-13* It took me awhile to jump through the hoops of my first ticket purchase, but I love this app now. Some things should be clarified such as is there handicapped seats for seniors dependent on walkers or just empty space for wheelchairs. There were a few other issues, but now it makes reservations a breeze, and we use it weekly. ### 5/5 — Booking Fee *2022-07-09* I really love the app to get seats, and there is really no other way to guarantee seats so feels like have to do to this way…with that being said it frustrating to pay an additional $5. ### 4/5 — promo *2023-07-22* Love coming to this theatre, and usually we have the best interactions with staff—there was someone on concessions who seemed a little surly, but honestly I had trouble pulling the tickets up at first which made things difficult. That being said, everyone else was amazing—Marysol was super helpful, as was the GM, Brandon I think? We came opening weekend for Barbie and were lamenting the lack of promo material for it, since this theatre normally has an abundance! Begging the studios to send more promo items to pose & promote on social media. ### 3/5 — Functional *2026-03-20* I wish that the tickets I bought in person with my rewards number, would show up on my “watched movies.” I also don’t like the update where I can’t see the rewards I have. I have “2 rewards” but I can’t see what they are and the employees aren’t paid enough to check every customer’s reward balance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*