# MEW-PAY

> Kuwait Ministry of Electricity and Water bill payment and consumption monitoring. (iPhone/iPad app by Ministry of Electricity & Water.)

- Source: https://appshunter.io/ios/app/mew-pay/id1469060309 (this page in markdown: same URL + `.md`)
- Developer: [Ministry of Electricity & Water](https://appshunter.io/developer/1469060308)
- Category: Productivity, Utilities
- Price: Free
- Rating: 3.44/5 from 352 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 62 MB
- Languages: Arabic, English
- Released: 2019-07-12
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mew-pay/id1469060309/reviews.md

## What is MEW?

The “MEW- PAY” mobile application is being brought to you by the Ministry of Electricity and Water in Kuwait. You can view , pay your bill as well as monitor your consumption. You can also enter the meter reading periodically to get your consumption rate thus helping you to control your bill value.

## Key features

- View bills
- Pay bills
- Monitor consumption
- Enter meter reading
- Control bill value

## What do users think of MEW?

Overall sentiment: mixed

**Pros**

- 🚀 Convenient online bill payment from home
- ⏱️ Saves time avoiding office queues
- 📊 Consumption tracking and comparison features
- 👍 User-friendly interface and easy navigation
- 💳 Multiple payment options available
- 📱 Accessible 24/7 service
- 🎯 Streamlined meter reading submission

**Cons**

- 🐛 App frequently crashes and freezes
- ⚠️ Payment updates not reflecting properly
- 🔄 Slow performance during navigation
- ❌ Cannot edit or update personal information
- 🚫 Registration issues with ID validation
- 💰 Double charging incidents reported
- 🔐 Payment gateway issues (K-Net integration)
- 📋 Lack of detailed bill breakdown
- ⏳ 31-day waiting period between meter readings
- 🔗 Disconnection between smart meters and app

**Commonly reported bugs**

- App crashes on startup (version 1.1.4)
- Payment processed but not updated in app (24-hour delay issue)
- Double charging on transactions
- Cannot enter card details during payment
- Registration fails with valid ID numbers
- Phone number field rejects input
- Bill amount not updating after meter reading submission
- Multiple meter payments only processing one account
- Server timeout and 'server too busy' errors
- Keyboard language switching to Arabic preventing number entry
- App requesting update with no available updates
- Meter readings not being recorded by ministry staff

**Most requested features**

- Ability to add multiple meters/properties
- Partial payment option instead of full amount
- Email and SMS receipt notifications
- Detailed monthly consumption breakdown
- Edit and update personal data functionality
- Installment/monthly payment plans
- Previous billing history display
- Advance payment/credit balance feature
- Combined payment for electricity, water, and municipality
- PDF invoice export and download
- Stronger password security requirements
- Complaint and feedback submission section
- Font size adjustment for readability

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/mew-pay/id1469060309/reviews.md

### 1/5 — مشكله بادخال العدادات

*2026-06-07*

ادخال عداد

### 1/5 — يعلق

*2026-04-27*

يعلق بعد سداد الفاتوره وياخذ وقت لتصفير المبالغ بعد السداد

### 5/5 — مجهود يشكر عليه

*2025-09-27*

شكراً لكم على جهودكم الراقي واتمنى لكم التوفيق والنجاح 🌺

### 1/5 — يحتاج لتطوير

*2025-08-28*

التطبيق سيء ويحتاج لتطوير وتحسين، ڪثير ما يتعطل والفواتير غير مفصلة

### 5/5 — تطبيق MEW-PAY

*2024-07-10, version 1.1.7*

التطبيق جميل يقرب العميل ويسهل عليه دفع فواتيره الفورية ويسهل عليه كذلك أدخال القراءات لعداد الماء والكهرباء ومتابعة الفواتير واستهلاكه الشهري والسنوي ويوجد جداول لمقارنة استهلاك الماء والكهرباء للسنتين الحالية والسابقة ليتم معرفة الصرف ومقارنتها ومعرفة كمية الاستهلاك للطاقة والمياه او في حال التوفير معرفة كمية التوفير
فبارك الله في جهودكم المبذولة لتسهيل العقبات على المستهلكين والوصول الى دفع آمن ومتابعة بكل سهولة وامان

### 5/5 — سهولة في الاستخدام

*2024-07-10*

التطبيق سهل في الاستخدام و يوفر عناء الذهاب لأحد افرع الوزارة لدفع فواتير الكهرباء والماء ، شكرا لكم

### 1/5 — Glitch

*2024-06-26*

Yesterday I place a payment which was debited twice and they refuse to return the payment saying it takes long term for refund. So leave it for future payment

### 5/5 — برنامج اعلى من قدرات موظفين الوزارة

*2024-03-26, version 1.1.7*

اذا وزارة تركب تقنيه عاليه ذات جوده يفترض يتوفر فنيين على مستوى الجودة التقنيه مو تحطون عداد ذكي وفنيين لي عندكم مايعرفون شلون يتعاملون مع مشاكل العداد الذكي🤔هل يعقل فنين الوزارة ماعندهم فكره ليش مافي ربط بين عداد الذكي والبرنامج🧐

### 5/5 — شكرا

*2023-03-16, version 1.1.6*

شكرا خوش خدمه

### 4/5 — Solve this proble please

*2023-02-28*

The app is good but sometimes when we add new reading and pay the app doesn’t show the new pament ( it says wait 24 hours but it doesn’t do any thing) thats why sometimes I go personally to the mew office to pay ,, the app should help us to be able to pay online but it doesn’t help us to trust it ,,, please do somthing to fix it
Thank you

## Frequently asked questions about MEW

### What can I do with the MEW-PAY app?

The MEW-PAY app allows you to view and pay your electricity and water bills. You can also monitor your consumption patterns and periodically enter your meter reading to track your usage and control your bill amount.

### Is MEW-PAY free to use?

Yes, the MEW-PAY application is free to download and use. There are no charges associated with accessing its features for managing your electricity and water services.

### How can I control my bill value using the app?

You can control your bill value by monitoring your consumption through the app's tracking features. Additionally, entering your meter reading periodically helps you understand your consumption rate and make informed decisions to manage expenses.

### Who provides the MEW-PAY app?

The MEW-PAY mobile application is provided by the Ministry of Electricity and Water in Kuwait. It is an official tool for managing your utility services.

## Version history (last 5 releases)

### 1.2.0 — 2026-06-10

Performance improvements.

### 1.1.9 — 2024-12-27

Bug fixes and performance improvement...

### 1.1.8 — 2024-10-25

Bug fixes and performance improvement...

### 1.1.7 — 2023-11-04

Bug fixes and performance improvement...

### 1.1.6 — 2022-11-19

Bug fixes and performance improvement...

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## More apps by Ministry of Electricity & Water

- [MEW Work Force](https://appshunter.io/ios/app/mew-work-force/id1481209164)
- [MEW 152](https://appshunter.io/ios/app/mew-152/id1527296016)
- [Step](https://appshunter.io/ios/app/step/id6563149905)
- [MEW Workflow Sejel](https://appshunter.io/ios/app/mew-workflow-sejel/id6695762847)

All apps by Ministry of Electricity & Water: https://appshunter.io/developer/1469060308

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*