# MGB Health Plan Member — user reviews

> 9 indexed App Store user reviews of MGB Health Plan Member by Mass General Brigham Health Plan, Inc., rated 3.54/5 from 24 ratings.

- Source: https://appshunter.io/ios/app/mgb-health-plan-member/id1498013384/reviews
- App overview in markdown: https://appshunter.io/ios/app/mgb-health-plan-member/id1498013384.md
- Rating breakdown: 5★ 12 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 5

## Most critical reviews (9 lowest-rated)

### 1/5 — Bug-filled app

*2025-10-28*

Tried to “chat”—just got a popup “Authentication failed!” And app went into an infinite loop

### 1/5 — NO

*2024-02-19*

Doesn’t work. Never loads.

### 1/5 — App Doesn’t Let You Check Claims

*2020-06-19, version 1.1*

Once the app allows you to check claims it will be a step in the right direction.

### 2/5 — App Does Show All Claims

*2023-03-21*

Claims for 6 months and 12 aren’t working correctly. Not showing the entire amount of the claims. Only showing 9 of 32 claims for 6 months. 12 months only shows 9. It may be slow loading.

**Developer response:** Thank you for your feedback. We are continually working to improve the experience of the AllWays Member app and plan to include this ability in future updates. In the meantime, our Customer Service team is happy to help answer any questions you may have. Please feel free to contact us at 866-414-5533 or customerservice@allwayshealth.org.

### 2/5 — Slightly broken

*2021-01-04*

When you click “Find Provider”, app immediately crashes. Tried clicking 5 times and all 5 times app crashed immediately.

### 3/5 — “Server Error”

*2026-02-02*

Tried to select my PCP, once I logged in and got a persistent “Server Error”. A phone call to a real human worked to select my PCP.

### 3/5 — Unusable after update :/

*2021-06-11*

The app WAS great but since I updated my phone when I try to log in it says “cookies are disabled in your browser” within the app. Hopefully developer can fix! 100% will update my review to 5 stars when fixed!

### 5/5 — Best in the industry!!

*2021-05-19*

It is really nice to finally have reimbursement forms available on mobile app! 

I must say best in the industry app.

### 5/5 — So much better than Harvard Pilgrim!

*2020-07-01*

I just switched from Harvard Pilgrim to AllWays, and the app is already so much better! Cleaner, easy to use, intuitive, all info I need right there on my hands!

Thanks!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*