# mHelpDesk

> Field service management app for scheduling, invoicing, and customer communication. (iPhone/iPad app by mHelpdesk, LLC.)

- Source: https://appshunter.io/ios/app/mhelpdesk/id1120307262 (this page in markdown: same URL + `.md`)
- Developer: [mHelpdesk, LLC](https://appshunter.io/developer/468951750)
- Category: Business
- Price: Free
- Rating: 3.50/5 from 197 App Store ratings · 84 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 40 MB
- Languages: American English, Catalan, French (France), German (Germany), Italian, Polish, European Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2016-06-07
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews.md

## What is mHelpDesk?

mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a WiFi or cell signal, your team can still get the job done.

Work Online or Offline
With our innovative offline feature, your team can continue to work even when a WiFi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified Scheduling
Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional Estimates, Onsite
Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices That Get Paid Faster
View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer Support, Made Easy
By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting Field and Office 
With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies."   - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time."  - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot."   - Derek K. (Director @ Kite Refrigeration)

Everything You Need to Get the Job Done
- Web and mobile access
- Offline/online sync
- Scheduling
- Lead management
- Job management
- Email/SMS (text) Automation
- Estimates
- Invoices
- Inventory
- QuickBooks integration

mHelpDesk Has Happy Customers Across Many Industries
- HVAC
- General contractors
- Electricians
- Plumbers
- Handymen
- Exterminators
- Locksmiths
- Roofers
- Installers
- Repairmen
- AND MORE

Getting Started
If you’re already a mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

About Us
For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

Disclaimer
mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

## Key features

- Offline/online sync
- Simplified scheduling
- Onsite estimates
- Faster invoicing
- Customer support tools
- Field and office communication

## What do users think of mHelpDesk?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface and easy navigation
- 💼 Comprehensive features for estimates and invoicing
- 📱 Good mobile app functionality for field work
- 💳 Easy payment processing and credit card acceptance
- 🎯 Effective scheduling and job management
- 🤝 Responsive and helpful customer support team
- 📊 Useful for tracking leads and customer history
- ⚙️ Customizable features to hide unused options

**Cons**

- 🐌 Extremely slow app performance and loading times
- 🐛 Frequent crashes and glitches
- 🔄 Poor syncing between mobile app and web version
- 📱 Not optimized for iPhone X/XS and newer screen sizes
- 🔐 Location tracking concerns and privacy issues
- 💾 Data loss and unsaved information problems
- 🔋 Rapid battery drain
- ⚠️ Compatibility issues with iOS updates
- 🖼️ Cannot upload PDFs from mobile app
- ✍️ Signature capture issues on newer iOS versions
- 🔌 Requires constant app restarts to function
- 📲 Limited landscape mode support for iPad

**Commonly reported bugs**

- App freezes when scrolling on iOS 16+
- Entire screen moves when attempting to sign documents
- Cannot navigate between jobs without closing and reopening app
- Same job information displays for multiple work orders
- Photo upload failures
- Timer continues running after clocking out
- iPad app glitches and crashes
- Scope of work deletes itself mid-report
- App locks in work order preventing clock out
- Items take forever to populate
- Random app crashes
- Freezing after each item entry
- Search bars become unselectable
- Attached documents cannot be opened
- Schedule changes don't sync properly to app
- Closed work orders reappear
- Cursor disappears in text fields
- Notes visible in app but not syncing to web
- Job numbers jump to different jobs
- App stuck on Leads page
- Login errors and authentication issues

**Most requested features**

- Landscape orientation support for iPad and tablets
- PDF upload capability from mobile app
- Improved screen rotation and responsiveness
- Better syncing between mobile and web platforms
- Modern UI redesign for current screen sizes
- Ability to disable location tracking popups
- Multiple photo upload at once
- Third-party keyboard support
- Ability to edit customer notes with cursor control
- Service location selection from app
- Payment modification from mobile app
- Sales tax item creation from app
- Better QuickBooks integration
- Multi-day job scheduling capability
- Online customer payment portal
- Role-based access control for staff visibility
- Improved search functionality in app

## Recent user reviews (10 of 84)

All indexed reviews: https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews.md

### 1/5 — Slow

*2026-02-14, version 2.48.0*

If I could rate this a zero star app I would. 
App is laid out okay.
So slow. 
Every time I do a job I have to wait for 10-15 min to wait for app to load / sync / download / upload notes for each job. 

I’d rather do all of my office work with pen and paper. It’s faster than waiting for this app to load. 

(Not bad for projects) 1-2 jobs a day, 
But service / projects. You have to charge per visit to each job. 
Time really adds up when you still have to add your hours to a time sheet on a 2nd app in order for you to get paid

### 5/5 — Awesome

*2025-04-21, version 2.44.0*

Been with them for years now

### 1/5 — Horrible

*2024-11-04, version 2.44.0*

Honestly one of the worst apps I've ever used

### 5/5 — Owner Tree Company

*2024-09-13, version 2.44.0*

Best app for my estimate and invoices,. Over all this method of estimate has been my gold winner,.
Professional over the top,.every single time,. Thx

### 5/5 — Thanks

*2024-06-25, version 2.44.0*

Thanks

### 1/5 — Terrible

*2024-04-09, version 2.43.0*

App’s slower than your grandma in her Lincoln Town Car. Makes me want to throw my phone at a brick wall.

### 5/5 — Great service

*2023-08-03, version 2.41.0*

Thank you I love you app!!!

### 5/5 — AMAZING EXPERIENCE

*2023-04-18, version 2.40.0*

IS A VERY GOOD SOFTWARE, PERFECT FOR ALL I NEED

### 1/5 — Please update immediately!

*2022-10-25, version 2.36.0*

With the release of IOS newest update iOS 16 the app is now broken and needs to be fixed. When swiping up and down within the app it tries to drag the entire screen up and down making signatures almost impossible. Please increase the amount of photos allowed to upload at a time and work on how slow the app runs in general.

### 1/5 — Almost not usable

*2022-10-11, version 2.36.0*

Since the ios16 update almost can’t use the app. Please fix these issues. When trying to scroll the entire app moves as one. Can’t get customers to sign for the repairs due to entire app moving on screen while trying to sign.

## Frequently asked questions about mHelpDesk

### What does mHelpDesk do?

mHelpDesk is a field service management application designed to help businesses organize their operations. It facilitates seamless scheduling, the creation of professional estimates and invoices, and efficient communication between office staff and field technicians.

### What are the key features of mHelpDesk?

Key features include the ability to work offline with automatic syncing, simplified scheduling that can integrate with Google Calendar, onsite estimate creation that can be converted to invoices, and tools for easy customer support and communication via email and SMS alerts.

### Is mHelpDesk free to use?

The mHelpDesk app is free to download and use for existing mHelpDesk customers. Users can sign in with their account credentials to access the full suite of features.

### What industries can use mHelpDesk?

mHelpDesk is suitable for a wide range of industries that involve field service operations. This includes HVAC, general contractors, electricians, plumbers, handymen, exterminators, locksmiths, roofers, installers, and repairmen, among others.

### How does mHelpDesk help with customer communication?

The app keeps all lead, customer, and job details accessible within the application, ensuring your team has the necessary information. Automated email and SMS alerts keep both team members and customers informed about job status updates.

## Version history (last 5 releases)

### 2.48.0 — 2026-01-27

- Background file & photo upload enhancements



- Fix for job status changes not syncing to the web app

- Fix for staff permission issue for files/photos

### 2.47.0 — 2025-10-15

Resolved duplicate history/notes when transferring Service Location or Customer in Job module.
Added more logs to investigate job status changes not syncing properly between mobile and web apps.

Fixed external links not opening on iOS versions above 18.
Enabled viewing and uploading of files/photos in Customer Profile via mobile app.
Added previous Service Location visibility in Activity Log after changes.

### 2.46.0 — 2025-05-19

Fix open external link for iOS >18

### 2.45.0 — 2025-05-05

Support landscape orientation.
Enhance app's stability.

### 2.44.0 — 2024-04-26

- Hide appointments associated with withdrawn tickets
- Fix: openning ticket from notification works normally

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*