# mHelpDesk — user reviews > 84 indexed App Store user reviews of mHelpDesk by mHelpdesk, LLC, rated 3.50/5 from 197 ratings. - Source: https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews - App overview in markdown: https://appshunter.io/ios/app/mhelpdesk/id1120307262.md - Rating breakdown: 5★ 98 · 4★ 24 · 3★ 9 · 2★ 7 · 1★ 59 ## What do users think of mHelpDesk? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 💼 Comprehensive features for estimates and invoicing - 📱 Good mobile app functionality for field work - 💳 Easy payment processing and credit card acceptance - 🎯 Effective scheduling and job management - 🤝 Responsive and helpful customer support team - 📊 Useful for tracking leads and customer history - ⚙️ Customizable features to hide unused options **Cons** - 🐌 Extremely slow app performance and loading times - 🐛 Frequent crashes and glitches - 🔄 Poor syncing between mobile app and web version - 📱 Not optimized for iPhone X/XS and newer screen sizes - 🔐 Location tracking concerns and privacy issues - 💾 Data loss and unsaved information problems - 🔋 Rapid battery drain - ⚠️ Compatibility issues with iOS updates - 🖼️ Cannot upload PDFs from mobile app - ✍️ Signature capture issues on newer iOS versions - 🔌 Requires constant app restarts to function - 📲 Limited landscape mode support for iPad **Commonly reported bugs** - App freezes when scrolling on iOS 16+ - Entire screen moves when attempting to sign documents - Cannot navigate between jobs without closing and reopening app - Same job information displays for multiple work orders - Photo upload failures - Timer continues running after clocking out - iPad app glitches and crashes - Scope of work deletes itself mid-report - App locks in work order preventing clock out - Items take forever to populate - Random app crashes - Freezing after each item entry - Search bars become unselectable - Attached documents cannot be opened - Schedule changes don't sync properly to app - Closed work orders reappear - Cursor disappears in text fields - Notes visible in app but not syncing to web - Job numbers jump to different jobs - App stuck on Leads page - Login errors and authentication issues **Most requested features** - Landscape orientation support for iPad and tablets - PDF upload capability from mobile app - Improved screen rotation and responsiveness - Better syncing between mobile and web platforms - Modern UI redesign for current screen sizes - Ability to disable location tracking popups - Multiple photo upload at once - Third-party keyboard support - Ability to edit customer notes with cursor control - Service location selection from app - Payment modification from mobile app - Sales tax item creation from app - Better QuickBooks integration - Multi-day job scheduling capability - Online customer payment portal - Role-based access control for staff visibility - Improved search functionality in app ## Newest reviews (12 of 84) ### 3/5 — App is missing features available on web *2022-09-28, version 2.36.0* You can upload pictures on the app but not PDFs, I think that if you can upload it on the web you should be able to do so in the app as well. The worst thing so far is when you go to sign an estimate the entire page moves with your finger causing the signatures to come out horribly. ### 2/5 — Review *2022-02-25, version 2.34.0* Most of the time the app works. Now when I open to use it it is stuck on the Leads page ### 3/5 — Update *2021-12-02, version 2.34.0* Needs a new update, still very slow and laggy ### 1/5 — Do not use *2021-10-14, version 2.33.0* This app is a waste of time and money. I have sent screen recordings to tech support and they still can’t fix the issues. Our techs with iPhones and androids are having multiple issues. App crashes all the time. Items take forever to populate. Scope of work deletes its self in the middle of your report. I have finally talked my boss into getting a different program. I have never had this many problems with an app before. I have been using different apps for over 15years and this is the worst. I have used better performing apps on old blackberrys that worked better. So disappointing ### 1/5 — Problems *2021-07-22, version 2.31.0* This app will randomly crash. When trying to add items it will freeze after each entry, forcing user to exit app and restart for every item added! Also an issue with same job showing for every ticket selected. Must restart app to load proper ticket. ### 1/5 — This app still sucks. *2021-05-28, version 2.29.0* Still. Sucks. ### 2/5 — Needs update *2021-03-25, version 2.28.1* Needs to be more of the web version , app doesn’t show me job orders that are easy to find on web , just says “ not found “ doesn’t update or show existing job tickets/#’s as it’s easily found on website . ### 1/5 — Almost always glitches *2021-02-16, version 2.27.0* They’re are many functions that do not work on the app. Have been using it for almost 4 years and all I ever hear is how they’re supposed to be “fixing” issues. I haven’t been able to open attached documents for months. Yes I have reinstalled the app. No it does not fix the issue. This app is garbage. ### 2/5 — Good idea but definitely need a lot of improvement!! *2020-12-16, version 2.27.0* I’ve been using this for 2 years and I’m not happy. They’ve promised to make changes and haven't. Definitely Need some updates to make this better. There has to be an option to select what staff has access to. For example the Activity/ private notes to only be seen by managers and admins not all staff since it shows all record of payments, every single employee can see our books. When we make changes to the schedule it doesn’t sync properly to the app which creates issues on jobs. It still shows employees on the list for the schedule that we got rid off several days ago. Your system doesn’t properly sync with quickbooks like it’s advertised- this is more desktop related but is the main reason I got this in the first place. I have to manually adjust every single invoice in quick books it defeats the purpose of being able to sync. Jobs can’t be scheduled for several full days or it tells employees they need to start a 12am. a lot of Clients complain they are not able to pay online this hurts our business and productivity since we have to help them by calling and taking payments online. Overall not unsatisfied with the app or desktop. ### 2/5 — Not fully compatible with new Apple Software *2020-12-14, version 2.24.0* I use this app for work consistently and it has become insanely difficult to use with the new Apple software. I have to close the app to toggle in between my appointments. There are many other annoying things that make this app next to useless when trying to do something quickly in the field. Very disappointing. ### 3/5 — PLEASE!!! Update,App is very frustrating!! *2020-12-11, version 2.24.0* Have to close App to refresh after every work order ### 1/5 — Need an Update to fix *2020-11-24, version 2.24.0* MHelpDesk is horrible lately. You cannot view more than 1 job on your schedule: you must close out the app to view other jobs one at a time..., ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-02-14, version 2.48.0* If I could rate this a zero star app I would. App is laid out okay. So slow. Every time I do a job I have to wait for 10-15 min to wait for app to load / sync / download / upload notes for each job. I’d rather do all of my office work with pen and paper. It’s faster than waiting for this app to load. (Not bad for projects) 1-2 jobs a day, But service / projects. You have to charge per visit to each job. Time really adds up when you still have to add your hours to a time sheet on a 2nd app in order for you to get paid ### 1/5 — Horrible *2024-11-04, version 2.44.0* Honestly one of the worst apps I've ever used ### 1/5 — Terrible *2024-04-09, version 2.43.0* App’s slower than your grandma in her Lincoln Town Car. Makes me want to throw my phone at a brick wall. ### 1/5 — Please update immediately! *2022-10-25, version 2.36.0* With the release of IOS newest update iOS 16 the app is now broken and needs to be fixed. When swiping up and down within the app it tries to drag the entire screen up and down making signatures almost impossible. Please increase the amount of photos allowed to upload at a time and work on how slow the app runs in general. ### 1/5 — Almost not usable *2022-10-11, version 2.36.0* Since the ios16 update almost can’t use the app. Please fix these issues. When trying to scroll the entire app moves as one. Can’t get customers to sign for the repairs due to entire app moving on screen while trying to sign. ### 1/5 — Continual tracking of location unless you want annoying pop up *2022-10-07, version 2.36.0* BEWARE!!!! Your employer can track your location if you leave location set to background. I have mine disabled and mHelpDesk keeps prompting to turn location on. Spoke to their support just now and you cannot disable the pop up window. I use the app on my personal phone and do not want employer tracking me during off time. Support says it is not real time however their sales site and video says location is tracked in real time. Just be weary. ### 1/5 — Garbage can of an App *2022-08-24, version 2.36.0* Once you open it and look at one ticket you have NO choice but to close and reopen app to look at another one. Been using MHELPDESK for years with my company but their app is GARBAGE. Complete waste of time to even try to use. I’m better off using phone as a hotspot and getting my laptop out. Un eff yourself MHD. ### 1/5 — This app is trash *2022-03-25, version 2.35.0* Fun Time I spend half of my work day trying to get this app to work. I can’t upload pictures all the time, when I clock out of jobs the timer keeps going and when I use the app on my iPad it always glitches out. ### 1/5 — Awful *2022-01-20, version 2.34.0* Worst app I’ve ever used. Can’t upload pictures to two items without needing to restart the app. Slow as hell. ### 1/5 — Warning Angi home advisor is a bad idea *2021-11-13, version 2.34.0* Anything associated with the "new" Angi is going to be a disaster. Avoid at all cost ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2025-04-21, version 2.44.0* Been with them for years now ### 5/5 — Owner Tree Company *2024-09-13, version 2.44.0* Best app for my estimate and invoices,. Over all this method of estimate has been my gold winner,. Professional over the top,.every single time,. Thx ### 5/5 — Thanks *2024-06-25, version 2.44.0* Thanks ### 5/5 — Great service *2023-08-03, version 2.41.0* Thank you I love you app!!! ### 5/5 — AMAZING EXPERIENCE *2023-04-18, version 2.40.0* IS A VERY GOOD SOFTWARE, PERFECT FOR ALL I NEED ### 5/5 — Such a great help! *2021-10-16, version 2.33.0* Love it! ### 5/5 — Best service app ever *2020-12-20, version 2.24.0* Best service app ever - support staff is the best ### 5/5 — Great *2020-11-12, version 2.24.0* Great addition to my success!!! ### 5/5 — Great *2020-07-16, version 2.24.0* Excellent service program ### 5/5 — Best service *2020-01-22, version 2.24.0* Best company for what we need always there for you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*