# MHVFCU Mobile Banking — user reviews > 52 indexed App Store user reviews of MHVFCU Mobile Banking by Mid-Hudson Valley Federal Credit Union, rated 4.78/5 from 5,436 ratings. - Source: https://appshunter.io/ios/app/mhvfcu-mobile-banking/id489874758/reviews - App overview in markdown: https://appshunter.io/ios/app/mhvfcu-mobile-banking/id489874758.md - Rating breakdown: 5★ 4,715 · 4★ 465 · 3★ 122 · 2★ 31 · 1★ 103 ## What do users think of MHVFCU Mobile Banking? Overall sentiment: positive **Pros** - 👍 Helpful and friendly staff - 💳 Convenient features (e.g., mobile check deposit, bill pay) - 🚀 Easy to use app - 🔒 Secure banking experience - 💡 Accumulating rewards points **Cons** - 🐛 Unreliable mobile check deposit (image quality issues, slow processing) - 🐛 App crashes and errors - 🐛 Inconsistent account balance display - 💡 Lack of biometric sign-in (e.g., Face ID) **Commonly reported bugs** - Mobile check deposit issues - App crashes and errors - Inconsistent account balance display **Most requested features** - Biometric sign-in - Improved mobile check deposit quality and processing speed - More consistent account balance display - Enhanced app stability and performance ## Newest reviews (12 of 52) ### 5/5 — Easy to use *2020-05-22, version 6.3.1.52* Awesome ### 3/5 — In App Errors *2020-05-01, version 6.3.1.52* I love the app and think it’s very convenient but I don’t really know what’s been going on lately it’s been a crashing and continuously giving error messages. it’s a little frustrating and when trying to go on the site it does the same thing. ### 5/5 — FICO SCORE ON THE APP *2020-02-11, version 6.2.1.51* FICO SCORE ON THE APP ### 5/5 — Deposit checks through app *2020-02-09, version 6.2.1.51* The image captured by your app is of very low resolution. Perhaps work could be done to improve that and therefore decrease the number of times we have to retake the photograph. Other financial institutions have a much higher resolution photograph. Thank you. ### 5/5 — MFU *2020-02-05, version 6.2.1.51* I love having all access to all of my accounts on the go. ### 2/5 — Makes me regret joining this bank *2020-01-01, version 6.1.2.50* Too many times the app doesn’t work or doesn’t show my current balance and sometimes I’m in a place were I need it urgently. The check deposit is way too ridiculously slow. It takes DAYS for it to go into my account. I need a bank and app I can rely on and this isn’t it. Now I’m going to have to waste more time finding a new bank. ### 5/5 — Pending deductions. *2019-12-31, version 6.1.2.50* Your app is always changing. One day it will show a pending deduction with the deduction showing on my balance. On other days the pending deduction isn’t being shown deducted from my account balance. It makes it extremely difficult to balance my books when the app is never consistent. If a pending deduction shows, my account balance should show it as well. ### 5/5 — Best app, best bank *2019-06-04, version 5.12.2.45* I have been with this bank for years and I will never switch. Mobile banking works flawlessly and bill pay is great also. I’ll always stay with this bank! ### 4/5 — Best Bank in Hudson Vally *2019-04-05, version 5.11.0.44* I am member since 2012. Staff is so helpful and knowledgeable. Always find banking solutions easily. Debit card is a plus. Thanks MHVFCU ### 5/5 — Not happy *2019-03-06, version 5.11.0.44* I’m upset because I always have to deposit the check in the bank because the picture never comes clear ### 5/5 — Fantastic *2018-12-23, version 5.11.0.44* Quick, easy and very convenient. Love every bit of this app ### 5/5 — Oh so easy to use *2018-12-07, version 5.11.0.44* It’s an app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Biometric Sign In *2023-01-12, version 2021.11.0.61* This app needs Face ID so that you don’t have to put in the password each time. ### 1/5 — Very bad experience *2022-10-02, version 2021.11.0.61* Worst experience I ever had with a bank kept finding ways of me not having access to my money letting a closed account freeze my account even after I went and got proof that account been got took care of ### 1/5 — Mobile Deposit not working *2021-01-25, version 6.5.5.55* In the past I have used mobile deposit with no problem. Now when I take a picture of the check front it give an error message that is does not recognize the image. It shows the image and it looks good. I tried closing app and rebooting phone. I even tried my wife’s phone. Nothing works. 🙁🙁🙁 ### 1/5 — Ew *2020-11-08, version 6.5.2.54* App crashes a lot and it also annoyed me that it asked me for feedback. 1 star. ### 1/5 — The bank app as well as customer service Barely work *2019-10-03, version 6.0.48* There has been ### 1/5 — Needs to be updated *2019-04-30, version 5.11.0.44* Needs to update the interface it’s a lil hard to navigate ### 1/5 — It's better than nothing? *2015-05-18, version 4.4.0.0* My biggest problem with the app is that the current balance information is unreliable/inaccurate. The pending transactions are sometimes accounted for in the available balance, and sometimes not. There is no running balance within the posted transactions, either, so it's impossible to even figure out what's what by doing the math. The remote deposit takes two business days to process, even for a check drawn from another MHVFCU account. In short, it's like a 5-year-old dressed up in mommy's heels and pearls. ### 1/5 — Below par *2012-10-26, version 3.0.30.0* In an "app"-based, technology driven world, the inability to perform tasks available in other apps is a major drawback. Tasks such as online check deposit such as is available from Chase and BOA among other institutions. Yes as an institution you do offer 24/7 live teller assistance but what if we are not near a facility? Above all, use of an app allows us more 24/7 access except it does not provide all the desired functionality of the teller service you have made the center focal point of how you serve the consumer. App is eh. ### 2/5 — Update made check deposits miserable *2022-10-21, version 2021.11.0.61* The app worked well enough before, but after a recent update, the mobile check feature is a pain. You have to exit the app and come back between taking pictures off the app because the “rotate your phone” message won’t go away (despite being rotated). I’m a big fan of the mobile deposit, been using it for years, but this new “notice” is the opposite of helpful. ### 2/5 — Not great *2020-05-06, version 6.3.1.52* Overall, MHV leaves a lot to be desired when it comes to customer service. Although this app is an upgrade from their previous version, still it is inferior to the app of my other local credit union and inferior to my commercial banking app. Additionally the customer service and support for MHV Visa customers is inadequate; the platform through the app takes several hours before updating to show the most current info. ## Most praised reviews (10 highest-rated) ### 5/5 — MHV is great *2023-12-15* I’ve been banking with MHV for a few years now and the staff is mostly fantastic, they work with me through all sorts of ups and downs and I love that about them which is why I stay. the highland branch manager, she is very helpful and professional. ### 5/5 — Customer friendly *2023-04-20* Employees of mhvfcu are always helpful, pleasant, friendly and accommodating. Free checking, and accumulating points for rewards are a plus. Bruce cohen ### 5/5 — Customer service *2023-01-01, version 2021.11.0.61* The Newburgh managers, Ryan & Eugene are outgoing, friendly, professional and likable. A true smile would look good on the face of the female teller with long black hair. Thank you. Sincerely, John Pelletier ### 5/5 — HappyCustomer *2022-09-30, version 2021.11.0.61* I absolutely love MHVFCU, this is crazy I was just telling my coworker about you guys this week. “Like I’m never leaving them “ ### 5/5 — It’s does what I need *2022-04-24, version 2021.11.0.61* What else can I say? I’ve been using this app ever since it existed. It does just about everything and anything I need it to do as far as banking is concerned. No issues and no complaints. One of my favorite things believe it or not is that it doesn’t require me to change my password or a regular schedule or after a period of inactivity (which never happens). I have another account at another banks and the frequency of change of password is ridiculous. That requires a call to my local branch and it’s time consuming. Thank you MHVFCU for NOT making me go through that. ### 5/5 — Good service *2022-02-11, version 2021.11.0.61* Staff very friendly ### 5/5 — Website *2021-12-01, version 2021.6.0.58* Very user friendly ### 5/5 — On line banking *2021-07-07, version 2021.3.0.56* MHVFCU is so convenient to have on line checking and to have a mortgage with. It is worth it to check it out ### 5/5 — Banking *2021-05-16, version 2021.3.0.56* Very good bank great service at all times ### 5/5 — Good *2020-06-04, version 6.3.1.52* Best banking app everrrrr! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*