# Mi LUMA — Manage a LUMA Energy account. > Mobile application for managing LUMA Energy customer accounts and services. (iPhone/iPad app by Luma Energy ServCo, LLC.) - Source: https://appshunter.io/ios/app/mi-luma/id1543777592 (this page in markdown: same URL + `.md`) - Developer: [Luma Energy ServCo, LLC](https://appshunter.io/developer/1896603415) - Category: Utilities, Lifestyle - Price: Free - Rating: 2.10/5 from 894 App Store ratings · 135 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 97 MB - Languages: American English, European Spanish - Released: 2021-06-01 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mi-luma/id1543777592/reviews.md ## What is Mi LUMA? Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a valid email. However, if you already registered for Mi LUMA web, our online customer portal, there is no need to register again in the app, you can use the same username and password to sign in. After your first sign in using your username and password, you can choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins, making signing into Mi LUMA easy and quick. Once signed in, you will see the Dashboard with the current balance of the electric service account your registered. With a single tap, view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using either a credit card or a bank account. Payments made through Mi LUMA app are credited the same day. The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA Energy. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24x7. ## Key features - Account registration - View current balance and due dates - Download bills in PDF - Pay bills via credit card or bank account - 12-month bill and payment history - Outage reporting and viewing - Quick sign-in options (Face Unlock, fingerprint, PIN) ## What do users think of Mi LUMA? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Useful features like outage reporting - 👍 Improving with updates **Cons** - 🐛 Frequent crashes and login issues - 👎 Lacks essential functionality (PDF bills, outage history) - 🔒 Security and account management problems **Commonly reported bugs** - App fails to load or log in consistently - Issues with account registration and management - Unreliable outage reporting functionality **Most requested features** - Add auto-payment option - Improve app stability and login process - Provide detailed outage history and analytics ## Recent user reviews (10 of 135) All indexed reviews: https://appshunter.io/ios/app/mi-luma/id1543777592/reviews.md ### 3/5 — Mal *2026-08-21, version 1.19.0* Por estupideces no te deja pagar el balance ni porque es dinero que uno está dando con responsabilidad ### 4/5 — Good app *2026-08-21, version 1.19.0* To make payments is good, easy to users but to report outages is bad ### 1/5 — Fatal la modificación *2026-08-19, version 1.19.0* En vez de mejorar, la dañaron; se queda en blanco al pedir la ayuda por olvido y no hace nada ### 1/5 — Outage Report *2026-08-19, version 1.19.0* Outage reports don’t work ### 4/5 — Problem *2026-08-18, version 1.19.0* Latest update does not allow reporting power outage. 8/18/26 ### 1/5 — Garbage *2026-08-18, version 1.19.0* Total garbage. Can't even log in. ### 1/5 — Desastre idiotas *2026-08-17, version 1.19.0* Removieron el Face ID como metodo de login. ### 1/5 — Update my phone number *2026-08-17, version 1.19.0* Tried several times to update my info, it keeps loading and never finishes. Btw I used to receive my bills by email, that stopped a couple of months ago. What gives? ### 3/5 — La aplicación *2026-08-16, version 1.18.7* No te deja imprimir la factura, cosa que no pasaba antes. Verifiquen ### 1/5 — Horrible formas de reportar *2026-08-16, version 1.18.7* Tienen que mejorar la forma de reportar la luz. Siempre se congela el sistema. ## Frequently asked questions about Mi LUMA ### What can I do with the Mi LUMA app? The Mi LUMA app allows you to manage your LUMA Energy account. You can view your current balance and total amount due, access and download your bills in PDF format, and make payments using a credit card or bank account. It also provides a 12-month history of bills and payments, and enables you to view and report power outages. ### How do I register for the Mi LUMA app? You can register for the Mi LUMA app using your residential or commercial account details. You will need the last 4 digits of the social security or employer identification number associated with the account, and a valid email address. If you have already registered for the Mi LUMA web portal, you can use the same username and password to sign in to the app. ### Is the Mi LUMA app free to use? Yes, the Mi LUMA app is free to download and use. LUMA Energy provides this application to its customers at no cost to offer convenience in managing their energy accounts. ### What devices is the Mi LUMA app compatible with? The description does not specify exact compatibility details for operating systems or device models. However, it is designed as a mobile application, implying compatibility with most modern smartphones and tablets that can download apps from their respective app stores. ### How can I pay my LUMA Energy bill through the app? You can pay your LUMA Energy bill directly within the Mi LUMA app. The app supports payments made using either a credit card or a bank account. Payments processed through the app are credited on the same day they are made. ## Version history (last 5 releases) ### 1.19.1 — 2026-08-26 What’s New in this version: • More reliable Face ID / biometric sign-in • Share your bill and certificates as PDF without issues • Outage map and Report Outage button work more consistently • Clearer session-expired message when you need to sign in again • Account address now matches the address used for outage reports • General stability improvements ### 1.19.0 — 2026-08-17 Dashboard improvements for customers with multiple accounts — tap an account to view its balance and details Account balance is now easier to read on the Dashboard Outage map updates for Aguas Buenas and Trujillo Alto Fixes and improvements to the forgot password experience General performance and stability improvement Share botton fixed ### 1.18.7 — 2026-08-14 Dashboard improvements for customers with multiple accounts — tap an account to view its balance and details Account balance is now easier to read on the Dashboard Outage map updates for Aguas Buenas and Trujillo Alto Fixes and improvements to the forgot password experience General performance and stability improvements ### 1.18.6 — 2025-10-31 - Bug fixes and performance improvements ### 1.18.5 — 2025-09-05 - Improved warning when there are planned outages - Bug fixes and performance improvements ## Apps similar to Mi LUMA | App | Rating | Price | Category | | --- | --- | --- | --- | | [Journie Rewards & SpeedPay](https://appshunter.io/ios/app/journie-rewards-and-speedpay/id6446817091) | 4.9 (11,648) | Free | Utilities | | [Seguros Multiples](https://appshunter.io/ios/app/seguros-multiples/id386655827) | 3.7 (29) | Free | Utilities | | [Kapicu Domino Game Score](https://appshunter.io/ios/app/kapicu-domino-game-score/id413642222) | 4.9 (3,675) | Free | Utilities | | [Let's Fuel](https://appshunter.io/ios/app/lets-fuel/id6476447286) | 4.6 (9) | Free | Utilities | | [SyncUP DRIVE ™](https://appshunter.io/ios/app/syncup-drive/id1576574297) | 4.8 (32,084) | Free | Utilities | | [Liberty WOWfi](https://appshunter.io/ios/app/liberty-wowfi/id1623424485) | 1.5 (68) | Free | Utilities | ## Related topics [luma energy pr](https://appshunter.io/ios/topics/luma-energy-pr) · [mi luma](https://appshunter.io/ios/topics/mi-luma) · [mi lumapr](https://appshunter.io/ios/topics/mi-lumapr) · [movil mi luma](https://appshunter.io/ios/topics/movil-mi-luma) · [luma](https://appshunter.io/ios/topics/luma) · [acueductospr](https://appshunter.io/ios/topics/acueductospr) · [mi acueductos](https://appshunter.io/ios/topics/mi-acueductos) · [aaa acueducto](https://appshunter.io/ios/topics/aaa-acueducto) · [www.acueductospr.com](https://appshunter.io/ios/topics/www-acueductospr-com) · [acueducto](https://appshunter.io/ios/topics/acueducto) · [lumina energia](https://appshunter.io/ios/topics/lumina-energia) · [louma](https://appshunter.io/ios/topics/louma) · [autoexpreso](https://appshunter.io/ios/topics/autoexpreso) · [cesco](https://appshunter.io/ios/topics/cesco) · [cesco digital pr](https://appshunter.io/ios/topics/cesco-digital-pr) · [luma surveillance](https://appshunter.io/ios/topics/luma-surveillance) · [lyma](https://appshunter.io/ios/topics/lyma) · [cesco digital](https://appshunter.io/ios/topics/cesco-digital) · [fesco light](https://appshunter.io/ios/topics/fesco-light) · [free luma](https://appshunter.io/ios/topics/free-luma) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*