# Mi LUMA — user reviews > 135 indexed App Store user reviews of Mi LUMA by Luma Energy ServCo, LLC, rated 2.10/5 from 914 ratings. - Source: https://appshunter.io/ios/app/mi-luma/id1543777592/reviews - App overview in markdown: https://appshunter.io/ios/app/mi-luma/id1543777592.md - Rating breakdown: 5★ 192 · 4★ 37 · 3★ 42 · 2★ 48 · 1★ 595 ## What do users think of Mi LUMA? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Useful features like outage reporting - 👍 Improving with updates **Cons** - 🐛 Frequent crashes and login issues - 👎 Lacks essential functionality (PDF bills, outage history) - 🔒 Security and account management problems **Commonly reported bugs** - App fails to load or log in consistently - Issues with account registration and management - Unreliable outage reporting functionality **Most requested features** - Add auto-payment option - Improve app stability and login process - Provide detailed outage history and analytics ## Newest reviews (18 of 135) ### 3/5 — Mal *2026-08-21, version 1.19.0* Por estupideces no te deja pagar el balance ni porque es dinero que uno está dando con responsabilidad ### 4/5 — Problem *2026-08-18, version 1.19.0* Latest update does not allow reporting power outage. 8/18/26 ### 3/5 — La aplicación *2026-08-16, version 1.18.7* No te deja imprimir la factura, cosa que no pasaba antes. Verifiquen ### 2/5 — New Last Update *2026-08-15* App was working fine until the last update. Now every time you access the application needs to enter user and password. What happened to the biometric access? Is not working and it just disappeared from the menu. ### 2/5 — Crítica *2026-07-18, version 1.18.6* La estética de la aplicación es vieja y horrible, igual el logo se ve fatal. ### 1/5 — . *2026-07-10, version 1.18.6* La app funciona igual que su servicio eléctrico… ### 1/5 — FA.TAL *2026-06-30, version 1.18.6* Fatal, ni siquiera deja ingresar y salen dos errores ### 1/5 — Awful *2026-06-10, version 1.18.6* The app is just like their service, useless. It always says that “there is a planned outage” and marked as complete complaints without being resolve. Have to report it multiple times, or call directly which of course defeats the purpose of THE HAZARD of calling customer service. ### 1/5 — Bad as bad can be! *2026-06-02, version 1.18.6* Inservible!!!! No sirve ni siquiera para pagar. Reportar una avería nunca pero nunca funciona! Y pero es llamar a servicio al cliente pues el trato es excelente pero nunca pasa nada… ### 1/5 — Poor Information Data *2026-04-15, version 1.18.6* Not and accurate information ### 1/5 — Senda mierda *2026-04-09, version 1.18.6* Siempre tenemos problemas con los pagos $ ### 1/5 — Fix Payments *2026-03-12, version 1.18.6* It’s been months with payments not being available through the app. ### 1/5 — Mi luma *2026-02-11, version 1.18.6* No sirve!!!!👎👎👎👎👎👎 ### 2/5 — LUMA siendo LUMA *2026-02-11, version 1.18.6* Esto es tremenda mierda. Tras que me cobran un ojo por prender dos jodias luces y cargar el cell, cuando voy a pagar la mierda esta te tira la curva de “cannot pay at this moment, try later”. MI HERMA LLEVO TRATANDO DOS SEMANAS DE PAGAR LA LUZ, no sea cabron y me la corten coño. ### 2/5 — Pesimo *2026-02-07, version 1.18.6* Pesimo servicio pesima aplicacion malisima ### 1/5 — Horrible mas de 1 cta *2026-02-04, version 1.18.6* Tengo 2 ctas y murstra bakances invertidos o en cero ### 1/5 — Very poor design *2026-02-02, version 1.18.6* The only functions that work on this app are to view the statements and view the payments. The rest is decorative or inaccurate. Looks like like a high school project. ### 1/5 — Para afuera LUMA *2026-01-13, version 1.18.6* Solo para decir lo basura que es esta compañia, daria 0 estrellas so pudiera. Puerto Rico para los puertorriqueños 🇵🇷 ## Most critical reviews (10 lowest-rated) ### 1/5 — Fatal la modificación *2026-08-19, version 1.19.0* En vez de mejorar, la dañaron; se queda en blanco al pedir la ayuda por olvido y no hace nada ### 1/5 — Outage Report *2026-08-19, version 1.19.0* Outage reports don’t work ### 1/5 — Garbage *2026-08-18, version 1.19.0* Total garbage. Can't even log in. ### 1/5 — Desastre idiotas *2026-08-17, version 1.19.0* Removieron el Face ID como metodo de login. ### 1/5 — Update my phone number *2026-08-17, version 1.19.0* Tried several times to update my info, it keeps loading and never finishes. Btw I used to receive my bills by email, that stopped a couple of months ago. What gives? ### 1/5 — Horrible formas de reportar *2026-08-16, version 1.18.7* Tienen que mejorar la forma de reportar la luz. Siempre se congela el sistema. ### 1/5 — Inútiles *2026-08-16, version 1.18.7* El último update removió el botón de reportar área sin servicio eléctrico. Estoy sin luz eléctrica hace horas. ### 1/5 — Fracaso total, peor que la mierda son *2026-08-16, version 1.18.7* De verdad que estos infelices hacen lo que sea para fartidiar a las personas, hacen que Puerto Rico sea una isla tercermundista. Se llevan la luz cada vez que les da la gana. Dejan a las personas por las noches largas horas sin luz, son unos desconsiderados, charlatanes. Las personas necesitan descansar para poder trabajar al otro dia y no lo pueden hacer gracias a esta basura de servicio. ### 1/5 — Update sucks *2026-08-14, version 1.18.7* When updated it forgot the cache data. And the forgot username button freezes the app. This company sucks in general. ### 1/5 — Update 8/14/2026 *2026-08-14, version 1.18.7* Not working … ## Most praised reviews (10 highest-rated) ### 5/5 — Worst app ever, updates erased log in information. *2026-08-15* This was ok to just see the balance but once it got an update it erased the log in information which now doesn’t work. Same account now won’t log in. Ridiculous. I guess the app is the same as the power service. Unreliable. ### 5/5 — Mi Luma *2025-06-06, version 1.18.4* Great application. Very Esaú to use. ### 5/5 — PR power company app *2023-10-19* We’ve had this app for a year and had nothing but good service. Payments are processed immediately and credited to the account. ### 5/5 — App is super easy, doesn't save payment methods. *2022-06-07* The app is great and super user friendly. Only thing that can be improved is allowing us to save banks and cards on the account so i don't have to look for my credit card every time ### 5/5 — App getting better *2021-12-17* Although I noticed some lack of features like signing in with touch id. Etc. App has been evolving for the better. There’s no loss of saved credentials between app updates and everything has been working relatively ok. ### 5/5 — PDF bill *2021-11-14* I can’t retrieve and see my e bill in pdf format. Says I don’t have internet connection. Can’t see the complete bill!!! ### 5/5 — Baby boomer *2021-09-09* The best and easy to use app. Im a dommy for apps’ use. It is easy to get my account. I also know when electricity power is down and where. ### 5/5 — Works great *2021-06-26, version 1.4.0* Finally an App…. PR needs to catch up in technology. ### 5/5 — Excellent App *2021-06-10* Easy to register, easy to navigate, easy to view and pay your bills. ### 4/5 — Good app *2026-08-21, version 1.19.0* To make payments is good, easy to users but to report outages is bad --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*