# Miami Open presented by Itaú — user reviews > 30 indexed App Store user reviews of Miami Open presented by Itaú by South Florida Stadium, LLC, rated 2.38/5 from 52 ratings. - Source: https://appshunter.io/ios/app/miami-open-presented-by-itau/id6469189456/reviews - App overview in markdown: https://appshunter.io/ios/app/miami-open-presented-by-itau/id6469189456.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 6 · 2★ 6 · 1★ 20 ## Newest reviews (10 of 30) ### 1/5 — Transferring tickets causes app to hang *2025-03-18* Every time I transfer a ticket, the app hangs up and I have to force quit and reload. Really buggy! **Developer response:** Hi there, thanks for bringing this to our attention. We're sorry to hear that you're experiencing difficulties when transferring tickets through the app. To address this, we recommend ensuring that your app is updated to the latest version, as updates often include bug fixes and performance improvements. If the issue persists, please contact us at miamiopenapp@endeavorco.com with details about your device model and operating system. This information will assist our technical team in diagnosing and resolving the problem promptly. ### 1/5 — Lots of traps *2025-03-17* At every turn there is a trap to collect personal info. The screens are designed to make it very hard to leave without providing the personal info. Way worse than the any other tennis tournament app. **Developer response:** Hi there, thanks for your feedback. We understand your concerns about privacy and the collection of personal information. Our aim is to enhance user experience while respecting your privacy. You can review our privacy practices detailed on the App Store. Your input is valuable, and we will share it with our development team for further review. If you have any other concerns, please feel free to reach out to us at miamiopenapp@endeavorco.com. ### 1/5 — App is poorly designed and lacks value *2025-03-12, version 1.0.14* App Designer needs to redo this tool. It’s clumsy, difficult to navigate and not intuitive. ### 1/5 — Lacking good content *2024-03-30* Hard to find what little news and match information they have. Where are player interviews? Where are human interest stories? **Developer response:** Hi there, thanks for sharing your thoughts. We appreciate your suggestion to include player interviews and human interest stories. We'll definitely pass this input to the team and hopefully have that added to our future roadmaps. If you have questions or other input, please feel free to email us at miamiopenapp@endeavorco.com. ### 2/5 — Disappointing app *2024-03-30* Lots of missing options. **Developer response:** Hi there, thank you for sharing your thoughts. Please feel free to email us at miamiopenapp@endeavorco.com with any particular features you would like included, and any input on how we can improve the app, your feedback is welcome and would be very much appreciated. ### 2/5 — Terrible app *2024-03-24* More and more apps appear written by a 9 year old, without even a minimum of quality assurance. I blame the developer, but also their customer, be it the ATP or the Miami Open organizers, for allowing such a bad product under their endorsement! **Developer response:** Hi Reuben, thank you for your honest feedback. Please feel free to email us at miamiopenapp@endeavorco.com with any comments about how we can improve the app, your feedback is welcome and would be very much appreciated. ### 2/5 — Seeds on the draws *2024-03-20* Please add Seeds to the Draws! Never seen draws without the seed numbers. Also, would be nice to see live/completed Match Statistics. **Developer response:** Hi, thanks for reaching out! We very much appreciate your feedback about adding seeds to the draws, and including detailed match stats in the app - we'll definitely pass your input to the team and hopefully have that included...thanks for the suggestions! If you have questions or other input, please feel free to email us at miamiopenapp@endeavorco.com. ### 1/5 — App doesn’t work *2024-03-20, version 1.0.7* Cannot register, will not send verification email ### 2/5 — Could be better *2024-03-19, version 1.0.7* Draws and Practice Schedules are not natively in App, limiting interactivity. In the Indian Wells app however they are. ### 1/5 — Yikes! *2024-03-08, version 1.05* It just isn’t working. Stays open for a second only. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-03-18* Cancelling tickets 12 hours before the game in the stadium without an honest explanation was disappointing. ### 1/5 — Pathetic app *2026-03-18, version 1.1.4* Why do an app at all if it's going to be done this poorly. I would like to give zero stars. ### 1/5 — Learn from the BNP Paribas App *2026-03-17* This app is astoundingly awful and needs a complete redesign. Frequent app crashes aside, everything takes too many clicks and too much focus to comprehend what you’re seeing. For example, when looking at the scores, the font is small and the only thing distinguishing the winner and loser is a checkmark that we’ve all been trained not to have to look for because practically every other app puts the winner line in bold. Selecting your favor players is a chore. You’re presented with a list of players and have to tap into each one and then select notifications. A decent app would allow you to favorite a player right from the player list. The shortcomings are too many to mention, but right on the heels of the BNP Paribas Open, the difference in the two tourneys’ apps is night and day. BNP’s app is better than most majors’, while the Miami Open app isn’t worthy of a 250 event. ### 1/5 — Not with an masters 1000 event *2025-03-23* Although the app has shown a few improvements from previous years, it’s still lacks basic functionality for a major Tennis event, today on Sunday, March 23. It’s not even able to show the schedule of play.! … it shows TBD on matches that are already being played. You can get better and more accurate information from Google or other apps.! … absolute shame with all the glitches and lack of basic functionality… there is no list of double players for example… The latest version of your app does not show the men’s draw, either the singles or doubles it only shows the women’s draw!…. Did this event suddenly become WTA only? You fixed one bug and you introduced five others . Good job guys. **Developer response:** Hi there, thank you for your feedback. We truly appreciate you taking the time to share your experience. While we’ve made some improvements, we understand that certain issues, such as match schedules displaying as "TBD" and missing ATP draws, have impacted usability. Our team has been actively working on these, and the correct information should now be available. We sincerely apologize for any frustration this may have caused and appreciate your patience as we continue to enhance the app. If you continue to encounter any issues, please don't hesitate to email us at miamiopenapp@endeavorco.com. We’ll be happy to assist you. ### 1/5 — Too many glitches *2025-03-23* The app today has been showing only the women’s matches. It was fixed to wear a short period of time and now it’s showing TBD for all of the men’s matches for today. **Developer response:** Hi there, thank you for reaching out. We recently experienced a temporary issue where the app was only displaying women’s matches, and later showed "TBD" for the men’s matches. Our team has since resolved this, and the correct match details should now be visible. If you’re still experiencing any issues, please try refreshing the app. For any further feedback or assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience. ### 1/5 — Broken *2025-03-22* Horrible app, with missing/misguiding/incomplete/inaccurate information, just as bad as the overall tournament organization, so no big surprise here. **Developer response:** Hi Radu, thanks for sharing your thoughts. We’re sorry to hear about your experience and appreciate your feedback. Our team is continuously working to improve the app, and we take comments like yours seriously. If you’d like to share more details or need assistance, please email us at miamiopenapp@endeavorco.com, and our team will be happy to help. ### 1/5 — Only showing WTA *2025-03-22* Fix this app! Suddenly only showing WTA! Worked fine until an hour ago **Developer response:** Hi there, thank you for reaching out. We recently encountered a temporary issue, but rest assured, it has now been fixed. If you have any other feedback or need further assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience. ### 1/5 — Where to find past scores easily? *2025-03-21, version 1.0.19* So hard to navigate. NO LANDSCAPE VIEW! HORRIBLE. WON’T USE. ### 1/5 — Seeds on the draws *2025-03-19* So a year has gone by…. Still no Seeds on the draws. Apparently no one cares if the app is usable………… Please add Seeds to the Draws! Never seen draws without the seed numbers. Also, would be nice to see live/completed Match Statistics. **Developer response:** Hi, thanks for reaching out! We very much appreciate your feedback about adding seeds to the draws, and including detailed match stats in the app - we'll definitely pass your input to the team and hopefully have that included...thanks for the suggestions! If you have questions or other input, please feel free to email us at miamiopenapp@endeavorco.com. ### 1/5 — Terrible layout of draws *2025-03-18, version 1.0.18* Can’t make any sense of where first round match winners go in second round. Confusing. ## Most praised reviews (10 highest-rated) ### 4/5 — ATP draw issue resolved *2025-03-27* Enjoying the app. The developer responded to the issue of not seeing all the draws. Great response from them **Developer response:** Hi there, thank you for reaching out. We recently experienced a temporary issue where ATP information was missing from the Draws tab. This has now been resolved, and you should be able to access both WTA and ATP draws. If you're still not seeing the correct information, please try refreshing the app. If the issue persists, feel free to email us at miamiopenapp@endeavorco.com, and we’ll be happy to assist you. We apologize for any inconvenience and appreciate your patience. ### 3/5 — Need scores on Order of Play screen *2026-03-19* Would help to have this fixed now ### 3/5 — Missing features *2025-03-28* Being able to select favor players is great but you cannot do anything with them. There is no way to view the schedule and filter on favorite players. Not very users as is. Also stay away from grey on white text. Impossible to read. On the plus side, the developer was very responsive and I look forward to a much improved version **Developer response:** Hi there, we appreciate your feedback and apologize for any inconvenience. Your input is invaluable in helping us improve. We understand the importance of filtering the schedule by favorite players and will share this with our team. We also appreciate your note on text readability and will look into improvements. Please feel free to email us at miamiopenapp@endeavorco.com with any additional suggestions, questions, or if you need further assistance—we’re happy to help. ### 3/5 — Can’t view Men’s draws *2025-03-23* Basic app. Why on;y WTA available on Draws tab? No ATP option. Was there yesterday. Uninstalled/reinstalled. No change. Otherwise ok ### 3/5 — App locks up on pages *2025-03-15* Please update app so there is a back button to get back to main menu screen. Now the app must be closed and reopened to get back to main screen. Thank you! **Developer response:** Hi Matt, thanks for your feedback! There’s actually a Home button at the bottom left corner of the app, alongside the Schedule, Draws, Players, and Explore buttons. Tapping it will take you back to the main menu. We hope this helps! If you have any other suggestions or need further assistance, feel free to reach out at miamiopenapp@endeavorco.com. Enjoy the Miami Open! ### 3/5 — Great app in concept, but still work in progress *2024-03-25* Lots of bells and whistles providing great information for the Miami Open event in campus layout, restaurants and bars available, and tennis matches. Especially like the match schedule options listing by all, live, and favorite “saved.” However, refreshing error is constant for accessing members tournament tickets everyday of this 1st week of the tournament. Making daily access to both match tickets and parking pass difficult and requiring I close the page and/or the app sometimes more than once. **Developer response:** Hi there, thanks for your detailed feedback! We'll share your comments about the 'tickets issue' with the team, thanks for the input. If you have any other questions, need assistance, or have any other feedback, please email us at miamiopenapp@endeavorco.com, we'd be happy to help. ### 3/5 — Please improve *2024-03-23* As a member, everyday the app says cannot refresh due to improper format?! Have to delete app, clear history and download again and reinstall several times before app works. **Developer response:** Hi there, thanks for bringing this to our attention. We will share your input with the team for further investigation. If you have questions or need further help, please email us at miamiopenapp@endeavorco.com, we'd be happy to assist. ### 2/5 — Embarrassing App *2026-03-24* After attending the BNP Paribas Open in Indian Wells and using their app (which is fantastic) I was shocked to find navigating this app is much more difficult. Particularly, the fonts and styling make it very difficult to read and navigate. To top it all off, having ads pop-up at the bottom of the app is an embarrassment. ### 2/5 — Draws are not accessible *2025-03-23* Why can I only access the women’s draws? The drop-down only lists WTA draws. (And “women’s” singles or doubles is misspelled but that is not the main point here.) I cannot access the men’s draws at all. **Developer response:** Hi there, thank you for reaching out. We recently experienced a temporary issue where the app was only displaying WTA draws. Our team has since resolved this, and the correct draw information should now be visible. If you're still experiencing any issues, please try refreshing the app. For any further feedback or assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience. ### 2/5 — Bad Dog, Bad App *2024-03-30* Like most dogs you encounter, you assume they are good dogs. This app looks like it should be a good app, but underneath it’s a very bad dog (app). Take today for example on the front page of the app. It is mistakenly headlining Sinner beating Zverev. Sinner played Medvedev, not Zverev. This is beyond unacceptable for a tennis app. also, as an example, the men’s final is not listed yet for tomorrow, but we have known for 18 hours who the players are. **Developer response:** Hi there, thank you for your honest feedback. We have already rectified the oversight regarding the match deadlines but we will share your input with the team. Please feel free to email us at miamiopenapp@endeavorco.com with any other insights about how we can improve the app, your feedback is welcome and would be very much appreciated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*