# MiauMall - Direct from Japan — user reviews > 233 indexed App Store user reviews of MiauMall by MIAU CO.,LTD, rated 4.40/5 from 68 ratings. - Source: https://appshunter.io/ios/app/miaumall-direct-from-japan/id1562454331/reviews - App overview in markdown: https://appshunter.io/ios/app/miaumall-direct-from-japan/id1562454331.md - Rating breakdown: 5★ 54 · 4★ 3 · 3★ 1 · 2★ 2 · 1★ 8 ## What do users think of MiauMall? Overall sentiment: positive **Pros** - 🚀 Fast delivery - 💰 Affordable prices - 🛒 Wide product selection - 🌟 Positive user experience - 🔒 Authentic products - 🤝 Good customer service **Cons** - 🐛 Occasional issues with order processing - 🚚 Shipping delays in some cases **Commonly reported bugs** - Login/registration issues after app update **Most requested features** - Lower free shipping threshold - Expand product categories ## Newest reviews (19 of 233) ### 5/5 — 好评 *2025-11-19, version 2.96* 非常好的体验 ### 5/5 — 网购必选 *2025-11-19, version 2.96* 很方便！价格和物流速度都完胜在本地购买～性价比yyds ### 5/5 — Great! *2025-11-17, version 2.96* Great app! Easy to use and very convenient. Love it! ### 5/5 — 好用 *2025-11-14, version 2.96* 贼好用 ！货品齐全 优惠给力 ### 5/5 — Recommend!! *2025-11-14, version 2.96* great app, easy to operate and lots deals ### 5/5 — (≧▽≦) *2025-11-13, version 2.96* 很喜欢的日货产品！想买的都能买到(≧▽≦) ### 5/5 — good review *2025-11-11, version 2.96* It's very helpful for purchasing Japanese products and I will repurchase them frequently! ### 5/5 — feedback *2025-11-10, version 2.96* 非常好的app，很方便！！ ### 5/5 — 美食美妆 *2025-11-10, version 2.96* 非常靠谱价格也合适 ### 5/5 — 推荐滴！ *2025-11-10, version 2.96* 在miaumall下单很多次了，一直都很满意！商品种类丰富，价格透明，没有乱七八糟的套路，很多都是我常买的正品好物。发货速度快，包装也很仔细，易碎品都有好好保护，从来没有收到破损。客服回复及时、有耐心，遇到问题都能马上解决。整体购物体验非常安心，会继续回购，也已经推荐给身边的朋友啦～ ### 5/5 — 我的日常日貨供應商 *2025-11-06, version 2.96* 終於找到某mall的替代方案了😂😂😂 ### 5/5 — 很喜欢的一款app *2025-11-05, version 2.96* 很可爱的app 里面的产品也是很便宜很好用 会推荐给朋友 ### 5/5 — 一个买抹茶很方便的app *2025-11-04, version 2.96* 满110 不仅包邮 还包税。可以买到喜欢的小彩妆 抹茶一罐差不多20出头，烘焙用超合适。抹茶味真的超正，微苦不涩还有回甘 直邮美国不到5天就收到，日期都是很新鲜的 ### 5/5 — 我愿称之为最好买的线上 mall *2025-11-03, version 2.96* 自从多伦多的某 mall没了以后，我爱用的🇯🇵好物全靠 MiauMall 了！零食和生活用品啥啥，都有我想要的！ 不开玩笑，只用了5天就收到了…!!超快，谁能想到竟然还免邮 免税啊！这是什么神仙 App 随手加了几款小零食都好好吃，日本在零食这块真的没有对手，当时都挑的眼花缭乱了，想吃的都有，基本包括所有的 top 小零食心 别的生活类的，美妆类的，而且还有宠物类，太全面了，我还发现了好多之前种草的，通通进入我的包裹了，一个也不能放过哈哈 ### 5/5 — 超好用 *2025-10-27, version 2.94* 很喜欢这个 推荐给大家 超好用的！ ### 5/5 — Deliver so fast and worth the price! *2025-10-27, version 2.94* I can but hello kitty directly from Japan to UK! And the first order has huge discount! ### 5/5 — 好用 *2025-10-27, version 2.94* 很便宜，速度也很快，十天左右就收到了！冲！ ### 5/5 — 在悉尼把家变成日超了 *2025-10-27, version 2.94* 日本到澳洲只要四天！MiauMall你真是有点东西在的。吃的用的都可以一站买齐，再也不用东拼西凑跑亚超了～ ### 5/5 — 超级超级好！推荐给法国穷留子 *2025-10-24, version 2.94* 朋友推荐下载了miaumall，调味品和零食都比法国超市中超啥的便宜了不止一星半点，而且种类也很齐全！我来法国带的眼线胶笔用完了，法国这边白女化妆品又用不习惯，在miaumall上买了砍妹的，谁懂人在法国还能买到日本化妆品有多感动😭😭 ## Most critical reviews (10 lowest-rated) ### 1/5 — 很差的一款软件 *2025-12-01, version 2.99* 我感觉这软件能火起来完全是因为小红mall 倒闭了，实际上还是无良商家。 首先，包裹被盗居然不退款，如果换作Amazon客服的话早就退了。客户双十一的包裹被偷什么赔偿都没有，以后谁敢在你家买东西？ 其次，卖的东西也不是特别便宜，而且为了免运费还得买又多又杂的东西才能凑得到免运费的标准。客户在双十一买的东西被偷不赔钱也就算了，你起码要让免运费的标准降低一点，顾客买的东西少一点，这样的话向银行要求信用卡dispute的难度也会比较低。 ### 1/5 — 非常差评 *2025-09-14, version 2.90* 太差劲的一个软件，我买了一周一直在打包中，客服说发货了，但是状态一直是打包中，他们说发货了，我让她把截图给我，也发不出来，还不能退款，退款就扣手续费，没见过这么流氓的app ### 1/5 — 根本都用不了 *2025-08-29, version 2.90* 不管用打不开第一页 ### 1/5 — 更新后无法登陆 *2025-07-21, version 2.87* 验证短信收不到 ### 1/5 — 流氓软件 *2025-02-03, version 2.73* 退款不按照原价格 ### 1/5 — Horrible shopping experience ever *2024-07-04, version 2.56* Don’t recommend using this app to place any order. If you are trying to cancel your order, you will never get a full amount refund as they will charge your currency conversion fee without notice:) ### 1/5 — Really bad customer service *2024-06-01, version 2.54* Customer service refused to do return of not satisfying the item when I received. They use every single excuse to say it’s customer’s fault which mean they won’t offer free return. Be careful when you purchase! This is a Chinese site ! Not genuine Japanese site . ### 1/5 — Customer service absent, pretty suspicious tbh *2024-03-15, version 2.46* Not sure should I state this platform a scam, but so far the experience is pretty bad. Placed an order and paid, then got an email saying one of the item is out of stock. They told me can’t process the order till I reach out the customer service, which is totally absent. I reached the chat in the app, all responses are computer auto reply or just completely no response. Dunno how can I get refund so far. ### 1/5 — SCAM! *2022-11-03, version 1.92* Be aware! They directly give your personal phone number and email to SCAM GROUP! I got fraud calls and messages after create account in this app! They violate the low! ### 1/5 — 图片不显示，页面加载慢 *2021-10-27, version 1.42* 也太卡了！有钱推app那就花钱请人优化一下啊！太难用了app，卡死，加载还慢 ## Most praised reviews (10 highest-rated) ### 5/5 — Nice shopping experience *2026-05-06, version 3.07* The delivery sooooo quickly! I’m so happy to buy a lot of Japanese products🥰🌸 ### 5/5 — Good deals! *2026-05-03, version 3.07* Very easy to use and such a good selection! Shipping was incredibly fast too🤩 ### 5/5 — A good app *2025-12-22, version 3.01* You can buy everything you want, and the delivery is also very fast. ### 5/5 — 太好用了 *2025-12-11, version 3.00* 页面简洁明了，app的图标也超级可爱！完全踩在心坎上( ´▽｀) ### 5/5 — This app is really useful! *2025-11-26, version 2.97* It has a wide range of products and the prices are super affordable👍👍👍 ### 5/5 — 性價比高 速度快 價格實惠 *2025-11-25, version 2.97* 下單很快就送達了，第一次用很開心，收到的貨也很真很棒，品質很好，門類齊全。同時，客服的服務態度也很棒，積極反饋。慢慢用習慣了，已經成為了我在美生活的必備軟件！ ### 5/5 — Highly recommended *2025-11-21, version 2.96* Fast and safely! I been using Miaumall several times, every time give a good online shopping experience. ### 5/5 — 免税日超我只用这个 *2025-11-19, version 2.96* 太方便了 朋友介绍的 好方便 价格比线下便宜不要太多 后悔没早点发现 介绍其他朋友用 ### 5/5 — Easy to use *2025-11-19, version 2.96* 5 days to Canada, highly recommend ### 5/5 — inc tax good experience *2025-11-19, version 2.96* inc tax good experience! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*