# Micad Helpdesk Advanced

> Remote maintenance job management with time tracking, stock assignment, and photo evidence. (iPhone/iPad app by MICAD Systems (UK) Ltd.)

- Source: https://appshunter.io/ios/app/micad-helpdesk-advanced/id648300835 (this page in markdown: same URL + `.md`)
- Developer: [MICAD Systems (UK) Ltd](https://appshunter.io/developer/453209871)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 4 MB
- Languages: American English
- Released: 2013-06-05
- Data updated: 2026-06-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/micad-helpdesk-advanced/id648300835/reviews.md

## What is Micad Helpdesk Advanced?

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors. 

Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required. 

This App uses one PDA licence from the Micad HelpDesk system.

This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area. 
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established. 

Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.

Continued use of GPS running in the background can dramatically decrease battery life.

## Key features

- Remote job reception
- Time tracking stopwatch
- Pause and resume work
- Stock part assignment
- Photo uploads
- Offline synchronization

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/micad-helpdesk-advanced/id648300835/reviews.md

### 5/5 — electrician

*2015-12-01*

Great app easy to use!!! have used others systems but no where near as good

## Frequently asked questions about Micad Helpdesk Advanced

### What is Micad Helpdesk Advanced used for?

Micad Helpdesk Advanced is used to remotely receive and manage maintenance and service jobs. It allows technicians to track time, assign parts, and upload evidence of completion.

### Does Micad Helpdesk Advanced require an internet connection?

A reliable internet connection is required for full functionality. However, the app supports an offline mode where job data is stored locally and synchronizes when a connection is re-established.

### Can I track how long jobs take with Micad Helpdesk Advanced?

Yes, the app features an integrated stopwatch that activates when a job is started, providing accurate feedback on the time taken for completion.

### How does Micad Helpdesk Advanced handle incomplete jobs?

Work can be paused and continued the next day if incomplete. It can also be sent back to a supervisor if materials or manpower are lacking.

### Can I assign costs to parts used in jobs?

Yes, stock parts can be assigned to jobs, allowing for the provision of material costs associated with the maintenance task.

### Does Micad Helpdesk Advanced have ads?

No, Micad Helpdesk Advanced does not contain advertisements.

### What devices is Micad Helpdesk Advanced available on?

Micad Helpdesk Advanced is available on iPhone and iPod devices.

### How often is Micad Helpdesk Advanced updated?

The latest version, 3.1.76, was released on September 3, 2020. Updates are provided by the developer, MICAD Systems (UK) Ltd.

## Version history (last 5 releases)

### 3.1.76 — 2020-09-03

Bug Fixes and Stability Improvements

### 3.1.65 — 2020-07-27

- New anonymised organisation select. User will now be required to enter their 4-digit organisation code; you can find out your 4-digit code from your system administrator
- The device will remember the organisation code and username
- Room column added for Reactive and PPM view
- Soft Services login option has been removed
- The text asking users to confirm they have read the asbestos report has been changed to read “I have read and understood the asbestos report, or the task does not require me to review the asbestos data.”
- Security and bug fixes

### 3.1.54 — 2018-03-23

- Fixed an issue where some comments were not being saved.
- When first running the app, you will be prompted to allow the app to use the location services.

### 3.1.48 — 2018-02-23

Bug fixes and performance improvements, this includes the
issue you may have been experiencing where updates to reactive jobs such as
pausing were in some circumstances being lost.

### 3.1.43 — 2017-10-26

-          New ability to assign assets to reactive jobs.
-          View full assets details including individual assets which are part of an Asset System. 
-          Ability to record travel time against reactive jobs and PPMs.
-          Fixed bug where GPS data would stop recording.
-          Fixed bug where statuses could drop whilst between wifi and mobile data connections.
-          Fixed bug causing the app to sometimes crash on very poor connections. 
-          Actions in the app are now much faster.
-          Location/asset text box on job details now dynamically resizes.

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## More apps by MICAD Systems (UK) Ltd

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All apps by MICAD Systems (UK) Ltd: https://appshunter.io/developer/453209871

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-06.*