# Michaels Stores Canada — user reviews > 88 indexed App Store user reviews of Michaels Stores Canada by Michaels Stores, Inc., rated 1.93/5 from 350 ratings. - Source: https://appshunter.io/ios/app/michaels-stores-canada/id1631091288/reviews - App overview in markdown: https://appshunter.io/ios/app/michaels-stores-canada/id1631091288.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Michaels Stores Canada? Overall sentiment: negative **Pros** - 👍 App works fine for some - 💡 Can scan barcodes for prices - 💡 Access to weekly coupons - 💡 Can order for in-store pickup - 💡 Full product catalog available - 💡 Home delivery is great - 💡 Customer service helpful **Cons** - 🐛 Frequent crashes - 🐛 App freezes often - 🐛 Login issues (sign out, password problems) - 🐛 Inability to search or scroll - 🐛 Poor user interface/experience - 🐛 Outdated reviews misleading - 🐛 Location permission issues - 🐛 Non-informative error messages - 🐛 Registration button greyed out - 🐛 Google sign-in issues - 🐛 Data not secure concerns - 🐛 App won't update - 🐛 Old version disabled after update - 🐛 Verification/account setup problems - 🐛 Cannot review items without purchase - 🐛 No pictures of items listed - 🐛 App freezes on specific devices/categories - 🐛 Cannot use Apple Pay on app - 🐛 Promo code issues - 🐛 Cart doubling items - 🐛 Issues logging into rewards - 🐛 Aggressively advertises third-party services - 🐛 Disappearing products - 🐛 Crashes when logging into account - 🐛 Cannot search for local store - 🐛 Cannot do general product search - 🐛 Cannot log in or create new account - 🐛 Account inactive message - 🐛 Last update caused issues - 🐛 UI needs refinement - 🐛 Coupons don't calibrate well at checkout - 🐛 Error message: postal code/province mismatch - 🐛 Horrible new version, user unfriendly - 🐛 Cannot place orders or add to cart - 🐛 New app wipes out lists - 🐛 Browsing and navigating is a nightmare - 🐛 App doesn't connect to Apple Wallet/saved cards - 🐛 New app look and layout disliked - 🐛 Rewards program issues for Canadians - 🐛 No longer supports Canadian stores - 🐛 Default store is incorrect (e.g., Texas) - 🐛 Cannot edit phone number - 🐛 Email address not recognized - 🐛 Passcode timed out - 🐛 Cannot filter by store availability - 🐛 Most things not in stock - 🐛 App shows US sales for Canada - 🐛 No coupons in app, only online - 🐛 New version requires new password every time - 🐛 Forgot password link doesn't work - 🐛 Passkeys don't work on app - 🐛 Gift card workflow fails - 🐛 Cannot accept credit card payment - 🐛 Canadians get no rewards **Commonly reported bugs** - App crashes instantly upon opening - App freezes frequently, sometimes on specific screens - Login issues: constantly logging out, requiring new passwords, 'forgot password' link not working - Search function is unusable or broken - Cannot add items to cart or place orders - Error messages are not informative - Registration button is greyed out - Google sign-in project is unnamed - App asks for location permission when not in use - App won't update, disabling old version - Account verification codes not received - Cannot see pictures of items - App freezes after scrolling for seconds - Cannot use Apple Pay on the app - Promo codes not applied correctly at checkout - Cart doubles item quantities - Cannot log into rewards program - Disappearing products from listings - Crashes when trying to log into account - Cannot search for local stores - Cannot do general product searches - Cannot log in or create new accounts - Account marked as inactive incorrectly - UI navigation issues, e.g., returning to main page instead of search results - Coupon discounts not applied until payment details are entered - Error message: postal code and province mismatch - New app version is user-unfriendly - Cannot add items to cart after new app launch - New updates wiped out previous lists - App doesn't connect to Apple Wallet or saved cards - App doesn't remember login or payment info - App shows US website/sales for Canada - Cannot edit phone number - Email address not recognized by the app - Passcode timed out before email received - Cannot filter by store availability - App shows items as in stock when they are not - App crashes when trying to open chat support - Rewards program changed or inaccessible - Favorites list gone after update - App doesn't recognize user ID and password - Link to reset password doesn't work - Cookie prompt appears on every page if optional cookies are declined - Cart becomes empty after searching for other items - Gift card workflow fails on app and website - App doesn't accept credit card for payment - No coupons available in the app - Requires new password every time to sign in - Forgot password link is broken - Passkeys do not work on the app - App doesn't load when opened from home screen, requires opening from App Store - App doesn't have correct email address on file - App doesn't work on tablets, back button issues - App shows US sales and promotions for Canadian users - Old app no longer supports Canadian stores, forcing new download **Most requested features** - Allow users to stay signed in - Improve search functionality - Allow filtering by store availability - Add dark mode - Allow adding coupons to Apple Wallet - Fix passkey functionality - Improve UI/UX for easier navigation - Allow editing of personal information like phone number - Ensure app adjusts to tablet screen sizes - Provide more informative error messages - Allow users to review items without purchase - Display item pictures clearly and allow enlargement - Make the app more user-friendly for Canadians - Ensure consistent rewards program for all regions - Improve gift card functionality - Fix credit card payment issues - Make app work on older devices ## Newest reviews (17 of 88) ### 2/5 — Why??? *2026-05-16, version 26.5.1* You have no idea how much I hate developers who when releasing an update to an app on the very first update round they disable the old version. When you do an update, give a warning before making the prior version impossible to use so I don’t stand in line at the store having to update the damn app. Morons. ### 2/5 — Limited *2026-04-10, version 26.4.1* Unless you purchase an item online, you cannot review it ### 1/5 — Just TERRIBLE *2025-11-10, version 25.10.2* The website crashes after 20 seconds. Expected something better Micheals. ### 1/5 — App *2025-10-29, version 25.10.2* Your web site freezes? What is going on? ### 1/5 — WORST APP! *2025-10-27, version 25.10.1* They keep sending me emails for my opinion but never change anything. First off it freezes making deleting and rebooting app several times. Second it’s completely unfriendly shop. Looking at yarn you have to click on different page to even see the colour choices then FOR EVERY COLOUR SELECTION you have to click on it GO BACK TO ANOTHER PAGE to select. You do this MULTIPLE. times for EACH colour. Want ten colours you do this again and again. Why not show the colours on shop page and allow us to choose MULTIPLE colours as I always do without all this taking hour to purchase. I often just pay more go to Amazon. ### 1/5 — Won’t let me log in *2025-10-22, version 25.10.1* This app is awful. It won’t let me log in. I’ve updated it many times and it still doesn’t work ### 1/5 — Hilariously useless *2025-10-08, version 25.9.2* If you needed a reason to support local small businesses then download this app ### 1/5 — App AND website are malfunctioning, not letting me add to my cart *2025-09-12, version 25.9.1* Like the title says… Malfunctioning, not letting me add anything to my cart. I started off online. I was trying to set up an order for me to pick up, but every time I tried adding something to my cart, I got the following message, “Oops... It seems something went wrong. Please try again later.“ So I figured maybe it’s because I wasn’t signed in. So I signed in on the website. Still got the same issue. So I updated the app and launched it, thinking it would be easier, more cooperative. Wrong! I got the same message, over and over and over and over. The app has never worked for me anyway it’s always been hugely problematic, and there is no way to report it to the devs for the app. I guess they really don’t want people to order online, even though people are more likely to buy more online then if they walk into the store. Your loss, Michael’s! I will take my business elsewhere. ### 1/5 — A Crafty Catastrophe *2025-09-12, version 25.8.2* I tapped with hope, my canvas bare, On iPad’s screen, with utmost care. But Michaels’ app, so oft it seems, Shatters swiftly all my dreams. It freezes fast, then fades to black, Mid-search for yarn or floral stack. No glue, no beads, no paint to find— Just spinning wheels that mock my mind. I’ve tried resets, I’ve reinstalled, But every fix has simply stalled. A crafter’s tool turned glitchy ghost, Of all my apps, I loathe this most. So heed my words, developers dear: Restore the joy we once held near. Until it’s patched and runs with grace, I’ll shop in person—just in case. ### 1/5 — Terrible app *2025-08-22, version 25.8.1* Every time I open this stupid app it freezes. I have to close it and open it again. The stupid thing is it's the same with their website. Can you get a tech to work on this and make it work? I'd be more likely to buy more items. ### 1/5 — App keeps on freezing *2025-08-13, version 25.7.2* Lately when I am searching for something the page keeps on freezing. Really frustrating. ### 1/5 — Current version not good *2025-08-07, version 25.7.2* This current rolled out version is really bad. Can’t do anything! Can’t search for an item. Can’t change store. Even their website is out of whack. Can not connect to it ### 1/5 — iPad mini A16 *2025-08-06, version 25.7.2* The app freezes right away ### 1/5 — New App *2025-07-30, version 25.7.2* This app does not work, it will open, but will not scroll. USELESS ### 1/5 — THIS APP HAS MADE ME QUIT MICHAELS!! *2025-06-28, version 25.6.2* I’ve been online shopping at Michael’s for years. Big shops as I am not able to get to the store easily. The new app is absolutely useless. Every single ball of yarn I have to go to another page that lists ALL the colours but can’t click off the colours I want you have to click on one co,our be directed BACK to another page put on cart then go through the entire process again. And the colour chips for the various colours are so tiny you can see or enlarge. Took me over hour for my last big order. AND for every different balls you have to click on the store. My last order went to THREE different stores. Used to just click on my store, not have to do it for every ball of yarn. I shop online exclusivity and this is the absolute worst app. I. Buying yarn from Amazon now so easy even if I pay more. Tried again. This morning and nope! Not doing that for every one of 20 balls of yarn. It’s crazy and exhausting. Who developed this thing? I’m done. ### 2/5 — The website is better *2025-05-09, version 25.5.1* I deleted the app. The website is easier to use plus (and this is a big plus if I am on the couch or in the bathroom) you can not use Apple Pay on the app, only online. So if I am not near my wallet I am annoyed. (I know first world problems) but I can easily click and spend anywhere I am with Apple Pay. ### 1/5 — App *2025-04-08, version 25.3.2* I have an iPhone. The app keeps logging me out so when I get to the store I no longer can sign again. I was told by an employee to re download the app. Still keeps logging me out. Very frustrating since it won’t let me access coupons unless I can sign in again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-25, version 26.7.2* I can’t create an account. I have to enter a code to confirm. It says code sent to phone number. I receive no code. ### 1/5 — Can’t make an account *2026-07-08, version 26.7.1* I decided to try the app and it won’t let me make an account, it just says error. So I signed in with google and that worked. Then It says I need to sign up for rewards and I try and it says I didn’t fill in something when I definitely filled it all in. ### 1/5 — Vibecoded Garbage *2026-06-06, version 26.5.2* Asks for location permission even while not using the app. Error messages (you will see them a lot) are not informative. Register button greyed out for no reason. Google sign-in project is just an unnamed project. Absolutely horrible to use. Buggy garbage. Our data is not secure. ### 1/5 — Will Not Update *2026-06-02, version 26.5.2* Had to leave the store without my purchase because the app would not update and I couldn’t use the old version ### 1/5 — No verification *2026-05-07, version 26.5.1* Tried multiple times to set this up. It originally wanted my chosen store to be in the States. I live in Canada. Then once I finally got Canadian info, it didn’t allow me to verify my account. Code was sent several times, but never appeared in my texts or emails. Very frustrating. ### 1/5 — Having issues *2026-02-21, version 26.2.1* Can someone let me know why I no longer can get pictures of the items that are listed? I have to open up each item if I want to see what it looks like. Is anyone else having this issue? It just started doing that. Is it because of the latest update? ### 1/5 — Broken App / No Support *2026-01-10, version 25.10.2* I love Michael’s but the app is terrible. No matter what device, whatever category I choose freezes after scrolling for mere seconds. I’ve tried clearing cache and reinstalling, and can only shop Michaels in a web browser. ### 1/5 — Crash Master Extraordinaire *2025-12-24, version 25.10.2* Do no bother. App maker: Do better! ### 1/5 — Freezes *2025-11-27, version 25.10.2* I can’t get past a page without it totally freezing. ### 1/5 — Used to be okay, but now unusable *2025-11-14, version 25.10.2* This app was fine for a couple of years but now, it freezes all. the. time. I can’t find a pattern to it, I’ve tried deleting and reinstalling… no point in keeping it installed. ## Most praised reviews (10 highest-rated) ### 5/5 — 2026 Review *2026-09-02, version 26.8.2* Convinced the 1-star reviews are user error. App works fine, does what it’s supposed to do, helpful for the most part. ### 5/5 — Outdated Reviews On Here *2026-04-26, version 26.4.2* A lot of these reviews are very old. I’m using the app and it’s working fine. Just download the app yourself and see if it’s working. An overall 1.9 stars for this app is wild, I’m giving it 5 stars. ### 5/5 — Useful *2026-03-05, version 26.2.2* I’m not sure why this app has so many bad reviews. You can use it to scan the barcode of items to find the price, see sales, have access to weekly coupons and can order from the app and pickup in store. It has a full catalogue of their products too. ### 5/5 — Customer satisfaction exemplary! *2024-06-22, version 3.2.4* The app is very easy to use and find what you want. Home delivery is great!! Wonderful feature! And Customer Service is super helpful and friendly. Very happy with Michaels and their staff and the App is icing on the cake!! ### 5/5 — New canada app works fine *2024-03-12, version 3.1.0* Great e-commerce application. ### 5/5 — Great! *2023-07-10* This app has worked great for me. I was able to set my store and look at stock, prices, etc. I believe the issues noted in other reviews have been resolved as the app works perfectly fine now. It’s too bad the rating is so low because the app had issues in the past. I will definitely use this app to help check aisle numbers and stock availability! ### 5/5 — New app *2023-04-05* I’m in the midst of downloading the Canadian app. After reading the reviews I’m not encouraged. You do realize that in this day and age having an app that does not work could be catastrophic for a business. Especially one that is suppose to let us place orders. ### 5/5 — Works exactly like old app for me *2023-02-19* I’m not sure why so many people are having issues with the new Canada app. I downloaded it, signed in with same password as previous app, and everything is exactly the same. I have an iPhone 13 Mini running 15.6.1 (I have not done the update yet.) Nothing on the screen is cut off and purchasing through the app is exactly the same. If anything changes later I’ll update my review, but as of right now, it’s functions exactly the same as the previous app, no issues at all. Hope I didn’t jinx it, lol. ### 5/5 — No issues here *2023-02-17* I was hesitant about downloading this new app based on all of the negative reviews. Luckily for me I haven’t had a single issue. The app works great and it’s just like the previous app. ### 4/5 — Sign need to stay on *2024-09-23, version 24.8.2* The old version I was able to leave my account signed on all times. Now this new version on my iPhone 14. If I don’t use the app for a while. It disconnects me and I had to sign in again. I want them to leave on all times and also the passkeys don’t work either. The Michaels website on site was able to use passkeys but not this app. Please fix it and make us happy. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*